
Votre imprimante laser HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN
est en panne ?
Notre technicien peut intervenir sur site
pour la dépanner.
Nos spécialistes sont en mesure de prendre en charge toutes les pannes :
Indiquez-nous la panne rencontrée pour obtenir un diagnostic.
- Défauts d’impression (traces, points, traits...)
- Bourrages papier (départ papier, feuille froissée en accordéon...)
- Message ou code erreur
- Fuite de toner
- Bruit anormal
- Panne électronique
- Paramétrage
- Accessoire
- Pièce détachée
- Machine complète
... ou le code erreur qui s'affiche sur l'écran de votre imprimante.
Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN
Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

Code erreur 10 : Problème de mémoire consommable, puce HS
Code erreur 13 : Bourrage papier
Code erreur 41 : Format de papier inattendu
Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware
Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)
Code erreur 51 : Panne de moteur laser
Code erreur 57 : Panne de ventilateur
Code erreur 59 : Panne de moteur
Tableau de tous les codes erreur de la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN
- code :
10.XX.YY
- affichage :
10.XX.YY SUPPLIES ERROR
- description :
The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description: 00 memory error on supply item 10 memory tag missing
YY Description: 00 black print cartridge 01 cyan print cartridge 02 magenta print cartridge 03 yellow print cartridge
- code :
13.XX.YY
- affichage :
13.XX.YY JAM IN TRAY X
- description :
A page is jammed in Tray 3 or Tray 4.
- code :
20
- affichage :
20 INSUFFICIENT MEMORY
- description :
The printer has received more data from the computer than fits in available memory.
- code :
22
- affichage :
22 SERIAL I/O BUFFER OVERFLOW
- description :
The printer's serial buffer has overflowed during a busy state.
- code :
40
- affichage :
40 EIO X BAD TRANSMISSION
- description :
A connection with the card in EIO slot X has been abnormally broken
- code :
41.3
- affichage :
41.3 UNEXPECTED SIZE IN TRAY X
- description :
Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.
- code :
41.5
- affichage :
41.5 UNEXPECTED TYPE IN TRAY X
- description :
The printer senses a different media type in the media path than configured in the tray.
- code :
41.X
- affichage :
41.X PRINTER ERROR
- description :
A printer error has occurred.
X Description: 1 unknown misprint error 2 beam detect misprint error 3 media feed error (size) 4 no VSYNC error 5 media feed error (type) 6 ETB detection error 7 feed delay error 9 noise VSREQ
- code :
49.XXXX
- affichage :
49.XXXX PRINTER ERROR
- description :
A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.
- code :
50.X
- affichage :
50.X FUSER ERROR
- description :
A fuser error has occurred.
X Description: 1 low fuser temperature 2 fuser warmup service 3 high fuser temperature 4 faulty fuser 5 inconsistent fuser 6 open fuser 8 low fuser temperature (sub=thermistor) 9 high fuser temperature (sub=thermistor)
- code :
51.XY
- affichage :
51.XY PRINTER ERROR
- description :
A printer error has occurred.
X Description: 1 beam detect error 2 laser error Y Description 0 no color K black C cyan M magenta Y yellow
- code :
52.XY
- affichage :
52.XY PRINTER ERROR
- description :
A printer error has occurred.
X Description: 1 scanner error 2 scanner startup error 3 scanner rotation error Y Description 0 no color K black C cyan M magenta Y yellow
- code :
53.10.05
- affichage :
53.10.05 PRINTER ERROR
- description :
A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.
- code :
53.X0.ZZ
- affichage :
53.X0.ZZ PRINTER ERROR
- description :
An error has occurred in the onboard RAM.
- code :
53.XY.ZZ
- affichage :
53.XY.ZZ PRINTER ERROR
- description :
An error occurred on some memory of the printer.
X DIMM Type: 1 RAM
Y Device Location: 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4
ZZ Error Number: 0 unsupported memory 1 unrecognized memory 2 unsupported memory size 3 failed RAM test 4 exceeded maximum RAM size 5 invalid DIMM speed
- code :
54.XX
- affichage :
54.XX PRINTER ERROR
- description :
X Description: 1 temperature 3 image density sensor 5 color plane registration sensor 6 image density sensor 7 yellow drum home position sensor 8 magenta drum home pos. sensor 9 cyan drum home position sensor 10 black drum home position sensor 11 yellow density sensor 12 magenta density sensor 13 cyan density sensor 14 black density sensor 19 ETB speed control sensor 20 color plane registration sensor 21 yellow toner level sensors 22 magenta toner level sensors 23 cyan toner level sensors 24 black toner level sensors 1E or 30 Half tone calibration error
- code :
55.X
- affichage :
55.X PRINTER ERROR
- description :
The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.
- code :
57.X
- affichage :
57.X PRINTER ERROR
- description :
A printer fan error has occurred.
X Description: 3 cartridge fan (vertical fan, FM3) 4 formatter fan (horizontal fan, FM2) 7 power suppply fan (FM1)
- code :
58.X
- affichage :
58.X PRINTER ERROR
- description :
A memory tag error was detected.
X Description: 3 CPU 4 power supply
- code :
59.XY
- affichage :
59.XY PRINTER ERROR
- description :
A printer motor error has occurred.
X Description: 0 motor error 1 motor startup error 2 motor rotation error 3 fuser motor startup error 4 fuser motor rotation error 5 print cartridge motor startup error 6 print cartridge motor rotation error 9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error.
Y Description: 0 no color K black C cyan M magenta Y yellow
- code :
62
- affichage :
62 NO SYSTEM
- description :
No system was found.
- code :
64
- affichage :
64 PRINTER ERROR
- description :
Scan buffer error.
- code :
68.X
- affichage :
68.X PERMANENT STORAGE WRITE FAIL
- description :
A non-volatile storage device is failing to write. Pressing GO the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description: 0 onboard NVRAM 1 removable disk (flash or hard)
- code :
79.XXXX
- affichage :
79.XXXX PRINTER ERROR
- description :
A critical hardware error has occurred.
- code :
8X.YYYY
- affichage :
8X.YYYY EIO ERROR
- description :
The EIO accessory card in slot X has encountered a critical error.
Le problème provient probablement d'une pièce à remplacer.
Pièces d'usures remplacées frequemment sur la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN
Nomenclature des pièces détachées de la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN
RG5-7691-250CN | 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) ASSEMBLY |
RG5-7692-250CN | 220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) ASSEMBLY |
Q7722-67951 | 256MB MEMORY DIMM |
J7934-69011 | 620N 10/100 PRINT SERVER SVC |
C9656-69026 | Assembly: ETB |
RG5-7725-050CN | Assembly:Drum Drive (Black) |
RG5-6688-080CN | Assembly-Color Mis-reg. Detection |
Q3713-60108 | Assembly-Control Panel-Label-CS/HU/PL |
Q3713-60107 | Assembly-Control Panel-Label-DE/FR/IT |
Q3713-60106 | Assembly-Control Panel-Label-ES/HE |
Q3713-60105 | Assembly-Control Panel-Label-ES/PT |
Q3713-60109 | Assembly-Control Panel-Label-NO/SV/FI |
Q3713-60110 | Assembly-Control Panel-Label-RU/EL |
Q3713-60111 | Assembly-CP-LBL-ES/PT/IT/FR/NL/DE |
RG5-6728-040CN | Assembly-E-Label Antenna |
RG5-6778-080CN | Assembly-Front Upper Cover |
RG5-7991-000CN | Assembly-Fuser kit (Four, unité de fusion, kit de maintenance) Pwr Supply-110V |
C9656-69022 | Assembly-High voltage Power Supply |
RG5-6725-040CN | Assembly-High voltage Terminal |
RG5-6725-000CN | Assembly-High Voltage Terminal |
RG5-6782-040CN | Assembly-Left Cover |
RG5-6676-000CN | Assembly-Left Drive Gear |
RG5-6672-070CN | Assembly-Lower Left Frame |
RG5-6673-030CN | Assembly-Lower Right Frame |
RG5-6780-090CN | Assembly-Multi-purpose Tray |
RG5-6715-050CN | Assembly-Sensor and Bracket |
RG5-7686-020CN | CABLE, ENVIRONMENT SENSOR |
RG5-6815-000CN | Cable-AC |
RG5-6820-030CN | Cable-Fan |
RG5-6834-000CN | Cable-Formatter Interface |
RG5-6818-000CN | Cable-Left Side |
RG5-6829-020CN | Cable-Paper Pick-up Assembly |
Q2635BE | Card-32MB Flash Memory Progm 07.007.3 |
RB2-9391-000CN | Cartouche, toner Guide, Upper Left |
RB2-9392-000CN | Cartouche, toner Guide-Lower Right |
RB2-9393-000CN | Cartouche, toner guide-Upper Right |
RG5-6726-030CN | Cartouche, toner Inlet Assembly |
RG5-6726-000CN | Cartouche, toner Inlet Assembly |
RG5-6770-180CN | CASSETTE |
RG5-6647-210CN | Cassette-Standard Paper |
RH7-1491-020CN | Center fan |
RB2-9145-000CN | CLEANING BRUSH |
Q3985-67BULK | CLJ 5550 220V Fuser kit (Four, unité de fusion, kit de maintenance) kit |
Q7725BE | CLJ 5550 FMC-32MB Flash Module 07.007.3 |
Q7725-67908 | CLJ 5550 FMC-32MB Flash Module 07.007.3 |
Q7725-68002 | CLJ 5550 FMC-32MB FLASH MODULE 07.170.2 |
Q3713-69002 | CLJ 5550 Formatter Assembly-Replacement |
C9734-67BULK | CLJ 5550 image transfer kit |
C9734-67901 | CLJ 5550 IMAGE TRANSFER KIT |
Q3984-67901 | CLJ5550 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT |
Q3984-67902 | CLJ5550 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT |
Q3985-67902 | CLJ5550 220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT |
Q7725BF | CLJ5550 32MB FLASH MEV07.009.0 |
Q7725BG | CLJ5550 32MB FLASH MEV07.010.1 |
Q2635-67922 | CLJ5550 32MB FM CARDV07.007.3 |
Q7725-67939 | CLJ5550 32MB FM CARDV07.009.0 |
Q3713-69001 | CLJ5550 FORMATTER |
Q2635BD | CLJ5550 FW DIMM V07.006.1 |
RH7-5329-020CN | CLUTCH, ELECTROMAGNETIC |
RG5-6844-020CN | Contact Assembly |
RG5-6781-090CN | Control Panel assy |
RB3-1305-000CN | CONTROL PANEL OVERLAY |
WC4-5242-000CN | Cover Safety Switch |
RG5-6816-000CN | DC CABLE |
RG5-8004-000CN | DC Controller PCB Assemlby-ver R1.21.00 |
RH7-1620-020CN | DC STEPPING MOTOR |
RG5-6719-050CN | DISENGAGING DRIVE ASM. |
RG5-6742-000CN | DISENGAGING PLATE ASM. |
RG5-7723-050CN | DRUM DRIVE ASSY.(CYAN/MAGENTA) |
RG5-7724-050CN | DRUM DRIVE ASSY.(YELLOW) |
RG5-6761-040CN | ELECTROMAGNETIC CLUTCH ASSY. |
C9656-69024 | ETB ASSY |
RG5-7737-110CN | ETB asy |
RB2-9147-000CN | ETB Support, Left |
RH7-1526-030CN | Fan-Left |
RB2-9378-000CN | Filter-Left Side |
RB2-9379-000CN | Filter-Rear |
RG5-7692-260CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE). 220V |
RG5-7699-070CN | FIXING DRIVE ASSY. |
RB3-1292-020CN | FIXING POWER SUPPLY COVER |
RG5-7992-000CN | FIXING POWER SUPPLY PCB ASSY. |
RG5-8003-000CN | FIXING SENSOR PCB ASSY. |
RH2-5511-000CN | FLAT CABLE |
RG5-6778-090CN | FRONT UPPER COVER ASSY. |
VD7-3072-002CN | FUSE, 250V, 20A |
VD7-2894-001CN | FUSE, 250V, 4A |
VD7-3198-001CN | Fuse, 250V, 8A: 110V 220V |
VD7-3172-002CN | FUSE: 250V-20A (110V) |
RG5-6802-050CN | Fuser kit (Four, unité de fusion, kit de maintenance) Power Assembly, 220V |
RG5-6827-020CN | Fuser kit (Four, unité de fusion, kit de maintenance) Power Supply Cable |
RS7-0323-000CN | Gear-17T |
RS7-0320-000CN | Gear-2000T-M C |
RS7-0321-000CN | Gear-200T-K Y |
RB2-9151-000CN | Gear-Pressure ,Right |
RG5-7985-000CN | High Voltage Power Supply |
C9656-69025 | High Voltage Power Supply |
RG5-6725-030CN | HIGH VOLTAGE TERMINAL ASM. |
RG5-6786-030CN | Hinge Assembly-Top Cover |
RB2-9475-000CN | Hinge Support-Right |
RB3-0906-000CN | Holder, environmental sensor |
RB2-9358-020CN | INTERLOCK LEVER |
RG5-6826-040CN | Intermediate Cable |
Q2635-67917 | Kit:CF Q2635BD 07.006.1 |
Q7725-67959 | KIT-CF LJ5550-32MB FM Card (BG) 07.010 |
Q7725-67974 | KIT-CF LJ5550-32MB FM Card (BH) 07.011.1 |
Q7725-67986 | KIT-CF LJ5550-32MB FM Card (BH) 07.012.0 |
Q3985-67901 | Kit-Fuser kit (Four, unité de fusion, kit de maintenance)-220v |
Q3713-00016 | Label-Control Panel-Arabic |
Q3713-00011 | Label-Control Panel-Czech |
Q3713-00006 | Label-Control Panel-Danish |
Q3713-00007 | Label-Control Panel-Dutch |
Q3713-00024 | Label-Control Panel-Engish |
Q3713-00003 | Label-Control Panel-German |
Q3713-00017 | Label-Control Panel-Greek |
Q3713-00012 | Label-Control Panel-Hungarian |
Q3713-00004 | Label-Control Panel-Italian |
Q3713-00019 | Label-Control Panel-Japanese |
Q3713-00020 | Label-Control Panel-Korean |
Q3713-00009 | Label-Control Panel-Norwegian |
Q3713-00001 | Label-Control Panel-Portuguese |
Q3713-00014 | Label-Control Panel-Russian |
Q3713-00021 | Label-Control Panel-Simplified Chinese |
Q3713-00010 | Label-Control Panel-Swedish |
Q3713-00022 | Label-Control Panel-Traditional Chinese |
Q3713-00015 | Label-Control Panel-Turkish |
RG5-7681-060CN | LASER SCANNER ASSY |
RG5-7681-030CN | LASER/SCANNER ASSY |
RG5-6665-000CN | LIFTER DRIVE ASM. |
RG5-6753-030CN | Lifter Drive Assy |
RG5-6665-040CN | LIFTER DRIVE ASSY. |
RG5-6753-050CN | LIFTER DRIVE ASSY. |
RM1-3812-030CN | LJ5550 DC CONTROLLER KIT-ROHS |
RM1-3812-000CN | LJ5550 DC CONTROLLER KIT-ROHS |
RG5-7685-000CN | Loop sensor PCB Assy |
RG5-6672-040CN | LOWER LEFT FRAME ASM. |
RG5-6673-000CN | LOWER RIGHT FRAME ASM. |
RH7-1618-030CN | Motor, brushless ETB |
RH7-1618-000CN | Motor, brushless ETB |
RH7-1618-020CN | Motor, brushless ETB |
RH7-1619-020CN | MOTOR, STEPPING |
RH7-1524-030CN | Motor-Stepper-Developer-Disengage |
RG5-7994-000CN | MP SENSOR PCB ASSY. |
RB2-9066-000CN | MP Tray Link Arm,Left |
RG9-1529-000CN | MP tray p/u Roller (Patin, galet d’entrainement) asy |
RB2-9152-000CN | ONE-WAY HINGE |
C7130-67902 | OPTIONAL 500 SHEET FEEER/CASSETTE ASSY |
RG5-8000-000CN | PAPER FEEDER PCB ASSY. |
RG5-7709BULK | Paper Pickup Assembly |
RG5-7709-160CN | PAPER PICK-UP ASSY. |
RG5-6748-120CN | PAPER PICK-UP ASSY. |
RG5-6769-020CN | PAPER SIZE DETECTION ASSY. |
RG5-7995-000CN | PCA Assembly-Cassette Sensor |
RG5-7993-000CN | PCA-Toner Sensor |
RG5-6805-000CN | PCA-Toner Sensor |
PHA000151 | Pharos PC Prox Plus Card Reader |
PHA00111 | Pharos PS60 501+ License |
WG8-5849-000CN | Photo-Interrupter |
WG8-5624-000CN | Photo-Interrupter |
RF5-3340-000CN | Pick Rollers |
XD3-2200-162CN | PIN, DOWEL |
RB2-9359-000CN | Plate-Drive Release |
RG5-6808-090CN | POWER SUPPLY ASSY. |
RB2-9150-000CN | PRESSURE GEAR,LEFT |
8121-0964 | PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS |
RB2-9485-000CN | REAR COVER |
RY7-5097-000CN | ROLLER (PATIN, GALET D’ENTRAINEMENT) KIT -TRAY 2,3,4 |
RB2-8246-020CN | Scanner support spring |
XA9-1495-000CN | SCREW RS M3X6 |
XA9-0957-000CN | SCREW, TP, M3X4 |
XA9-1469-000CN | SCREW, TP, M3X6 |
XA9-1498-000CN | SCREW, TP, M3X8 |
XB2-8300-805CN | SCREW, W/WASHER, M3X8 |
RG5-6715-000CN | SENSOR AND BRACKET ASM. |
RG5-6842-040CN | SENSOR FLAG ASM |
WP2-5200-000CN | SENSOR, ENVIRONMENT |
RF5-3865-020CN | Separation Pad |
Q3713-90942 | Service Manual |
Q3713-90965 | Service Manual-CLJ5550 |
RS6-2903-020CN | SPRING, TORSION |
RS6-2632-020CN | Spring-Tension-Cartouche, toner Interlock Rod |
RS6-2626-020CN | Spring-Tension-ETB Cup |
RB2-9561-030CN | Static Comb Cleaning Brush |
RG5-6845-070CN | Static Discharge PCB Assembly |
RG5-7731-040CN | Static Emiminator Assy |
RS5-9175-000CN | Thumb Screw |
C9730-67901 | Toner-Black-US-CLJ 5500 |
C9731-67901 | Toner-Cyan-US-CLJ 5500 |
C9733-67901 | Toner-Magenta-US-CLJ 5500 |
C9732-67901 | Toner-Yellow-US-CLJ 5500 |
RF5-3338-000CN | TRAY 2 ROLLER (PATIN, GALET D’ENTRAINEMENT) |
RG5-7732-040CN | UPPER COVER ASSY. |
RG5-7687-020CN | Upper crossmember cable |
Caractéristiques techniques
HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

Vitesse noir | 28 ppm |
Vitesse couleur | 28 ppm |
Bac à papier | 500 feuilles |
Ref toner noir | C9730A |
Capacité toner noir | 13000 pages |
Ref toner couleur | C9731A |
Capacité toner couleur | 12000 pages |