HP Color LaserJet Professional CP5225, CP5225N, CP5225DN
Dépannage et réparation dans le Grand Lyon

Printer image

Votre imprimante laser HP Color LaserJet Professional CP5225, CP5225N, CP5225DN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

-

- code :

-

- affichage :

Unexpected size in tray # Load <size> press [OK]

- description :

SIZE MISMATCH message appears although the media is loaded on the configured pickup source with correct size

10.10.XX

- code :

10.10.XX

- affichage :

10.10.XX Supply error

- description :

• 10.1000 = black supply memory is missing • 10.1001 = cyan supply memory is missing • 10.1002 = magenta supply memory is missing • 10.1003 = yellow supply memory is missing

10.9531

- code :

10.9531

- affichage :

10.9531 Error

- description :

The toner collection unit is full or missing.

10.XXXX

- code :

10.XXXX

- affichage :

10.XXXX Supply error

- description :

The supply memory for one of the print cartridges cannot be read or is missing. • 10.0000 = black supply memory error • 10.0001 = cyan supply memory error • 10.0002 = magenta supply memory error • 10.0003 = yellow supply memory error

50.1

- code :

50.1

- affichage :

50.1 Fuser Error

- description :

Abnormally low fuser temperature.

50.2

- code :

50.2

- affichage :

50.2 Fuser Error

- description :

Fuser warm-up failure.

50.3

- code :

50.3

- affichage :

50.3 Fuser Error

- description :

Abnormally high fuser temperature.

50.4

- code :

50.4

- affichage :

50.4 Fuser Error

- description :

Fuser drive circuit is defective.

50.7

- code :

50.7

- affichage :

50.7 Fuser Error

- description :

The fuser is defective (pressure release mechanism abnormality).

50.8

- code :

50.8

- affichage :

50.8 Fuser Error

- description :

Abnormally low subthermistor fuser temperature error.

50.9

- code :

50.9

- affichage :

50.9 Fuser Error

- description :

Abnormally high subthermistor fuser temperature error.

51.20

- code :

51.20

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
black

51.21

- code :

51.21

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
cyan

51.22

- code :

51.22

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
magenta

51.23

- code :

51.23

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
yellow

54.15

- code :

54.15

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
yellow

54.16

- code :

54.16

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
magenta

54.17

- code :

54.17

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
cyan

54.18

- code :

54.18

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
black

55.0601

- code :

55.0601

- affichage :

55.X Error

- description :

DC controller NVRAM data error

55.0602

- code :

55.0602

- affichage :

55.X Error

- description :

DC controller NVRAM access error

55.1

- code :

55.1

- affichage :

55.X Error

- description :

DC controller memory error

55.3

- code :

55.3

- affichage :

55.X Error

- description :

Engine communication error

55.4

- code :

55.4

- affichage :

55.X Error

- description :

Engine timeout error

56.X

- code :

56.X

- affichage :

56.X Error

- description :

Tray <X> not correctly installed.

57.01

- code :

57.01

- affichage :

57.01 Error

- description :

Power supply fan (FM1) is defective.

57.02

- code :

57.02

- affichage :

57.02 Error

- description :

The fuser fan (FM2) is defective

58.04

- code :

58.04

- affichage :

58.04 Error

- description :

Low-voltage power supply malfunction.

59.3

- code :

59.3

- affichage :

59.X Error

- description :

The product has experienced a problem with one of the motors.
- Fuser motor startup error

59.4

- code :

59.4

- affichage :

59.X Error

- description :

The product has experienced a problem with one of the motors.
- Fuser motor rotation error.

59.50

- code :

59.50

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-black.
- Image drum motor startup error-black

59.51

- code :

59.51

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor startup error-cyan

59.52

- code :

59.52

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor startup error-magenta

59.53

- code :

59.53

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor startup error-yellow

59.60

- code :

59.60

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-black.
- Image drum motor rotation error-black

59.61

- code :

59.61

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor rotation error-cyan

59.62

- code :

59.62

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor rotation error-magenta

59.63

- code :

59.63

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor rotation error-yellow

59.70

- code :

59.70

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Black developer motor startup error

59.71

- code :

59.71

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Cyan developer motor startup error

59.72

- code :

59.72

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Magenta developer motor startup error

59.73

- code :

59.73

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Yellow developer motor startup error

59.80

- code :

59.80

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Black developer motor rotation error

59.81

- code :

59.81

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Cyan developer motor rotation error

59.82

- code :

59.82

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Magenta developer motor rotation error

59.83

- code :

59.83

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Yellow developer motor rotation error

59.9

- code :

59.9

- affichage :

59.X Error

- description :

ITB motor start error or rotation error.
- ITB motor start error

59.A0

- code :

59.A0

- affichage :

59.X Error

- description :

ITB motor start error or rotation error.
- ITB motor rotation error

59.C0

- code :

59.C0

- affichage :

59.C0 Error

- description :

Developer motor rotation error.

59.F0

- code :

59.F0

- affichage :

59.F0 Error

- description :

Transfer alienation failure.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

Nomenclature des pièces détachées de la HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

CE710-69001110V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
CE710-69009-BU110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
CE710-69009110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
RM1-6801-000CN1ST TRNSFR. H.V. PCB ASSY
CE710-69010BULK220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
CE710-69002220V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
RM1-6802-000CN2ND TRNSFR. H.V. PCB ASSY
RC2-6732-000CNARM, FRONT COVER, 1
RC2-6733-000CNARM, FRONT COVER, 2
RC2-6824-000CNARM, I.T.BELT COUPLING RELEASE
RC2-7035-000CNARM, WASTE TONER, LEFT
RC2-7036-000CNARM, WASTE TONER, RIGHT
RM1-6822-000CNCABLE, 1ST TRANSFER
RM1-6847-000CNCABLE, FEED JOINT LO
RK2-2969-000CNCABLE, FLEXIBLE FLAT, 3
RM1-6835-000CNCABLE, LEFT H-LO
RM1-6807-000CNCABLE, LOW VOLTAGE
RM1-6813-000CNCABLE, LOW VOLTAGE, TEST
RM1-6863-000CNCABLE, REAR
RM1-6868-000CNCABLE, SB JNT LO
RM1-6831-000CNCABLE, SWITCH
RC2-6691-000CNCAP, T2 CONTACT
RM1-7138-000CNCASSETTE
8121-0868CBL-ASSY USB A-B; 28 AWG-TWISTED ROHS
VS1-7514-008CNCONNECTOR, 8P
VS1-7207-019CNCONNECTOR, SNAP TIGHT, BK
RM1-6066-000CNCONTROLLER BOX ASSY
RC2-6642-000CNCOVER, CONNECTOR, LOWER
RC2-9033-000CNCOVER, DIMM
RC2-6625-000CNCOVER, HANDLE LOWER, LEFT
RC2-6627-000CNCOVER, HANDLE LOWER, RT. FR
RC2-6626-000CNCOVER, HANDLE LOWER, RT. RR
RM1-6164-000CNCST. LAST PAPER DETECT SENSOR
RM1-6796-100CNDC CONTROLLER PCB ASSY
RM1-6639-070CNDC CONTROLLER PCB ASSY
RM1-6639-100CNDC CONTROLLER PCB ASSY
RM1-6639-000CNDC CONTROLLER PCB ASSY
RC2-7091-000CNDOOR, RIGHT, UPPER
RC2-7034-000CNDOOR, TONER BOX ACCESS
RM1-6743-000CNDRIVER PCB ASSY
RM1-6167-000CNDUPLEX REVERSE DRIVE ASSY
RK2-2884-000CNENVIRONMENT SENSOR PCB ASSY
RK2-2276-000CNFAN
RK2-2728-000CNFAN
RM1-6804-000CNFFC CABLE ASSY
RM1-6076-000CNFIXING DRIVE ASSY
RM1-7914-060CNFIXING GEAR ASSY
RM1-7914-000CNFIXING GEAR ASSY
RM1-6075-000CNFIXING MOTOR ASSY
CE490-67902Formatter (main logic) board Rohs2.04
RM1-7133-000CNFRONT COVER ASSY
RU6-0772-000CNGEAR, 25T
RU6-0771-000CNGEAR, 25T
RU6-0773-000CNGEAR, 74T
RU6-0795-000CNGEAR, LINK WORM
RC2-7297-000CNGUIDE, PAPER FEED
RC2-6738-000CNHINGE, FRONT COVER, CENTER
RC2-6713-000CNHINGE, FRONT COVER, LEFT
RC2-6715-000CNHINGE, FRONT COVER, RIGHT
RC2-7094-000CNHINGE, RIGHT DOOR, FRONT
RC2-6932-000CNHOOK, DUPLEXING SPRING
RM1-6800-000CNIMAGING HIGH VOLTAGE PCB ASSY
CE710-69003Intermediate Transfer Belt (ITB) Kit
CC522-67941Kit 1x500/3x500 Gray Handle
CC522-67942Kit HCI Left Gray Handle
CC522-67943Kit HCI Right Gray Handle
CC522-67940Kit Tray 2 Gray Handle
CE710-69010Kit-220V Fuser kit (Four, unité de fusion, kit de maintenance) Service
RM1-6122-070CNLASER SCANNER ASSY
RM1-6122-000CNLASER SCANNER ASSY
RM1-6122-060CNLaser Scanner Assy
RM1-7143-000CNLEFT COVER ASSY
RM1-6039-000CNLIFTER DRIVE ASSY
RC2-7233-000CNLINK, RIGHT DOOR, 2 FRONT
RC2-7236-000CNLINK, RIGHT DOOR, 2 REAR
RC2-6823-000CNLINK,I.T.BELT COUPLING RELEASE
RC2-7234-000CNLOCK, DOOR LINK, RIGHT
RM1-6756-000CNLOW VOLTAGE POWER SUPPLY ASSY
RM1-6755-000CNLOW VOLTAGE POWER SUPPLY ASSY
CE708-67901Main drive assembly duplex
WC4-5251-000CNMICROSWITCH
RM1-6089-000CNMOTOR ASSY
RK2-3298-000CNMOTOR, STEPPING, DC
RK2-0997-000CNMOTOR, STEPPING, DC
RC2-6735-000CNMOUNT, COVER ARM, FRONT
RC2-6717-000CNMOUNT, INNER DOOR TOGGLE
RC2-6745-000CNMOUNT, STOPPER ARM
RM1-6043-000CNMP LIFTER PLATE ASSY
RM1-6045-000CNMULTI-PURPOSE TRAY ASSY
RM1-6165-080CNPAPER DELIVERY ASSY
RM1-6165-000CNPAPER DELIVERY ASSY
RM1-6105-070CNPAPER PICK UP ASSY
RM1-6106-070CNPAPER PICK UP ASSY
RM1-6106-060CNPAPER PICK-UP ASSY
RM1-6105-060CNPAPER PICK-UP ASSY
RM1-6105-000CNPAPER PICK-UP ASSY
RM1-6106-000CNPAPER PICK-UP ASSY
CE490-67901PCA, Formatter
WG8-5696-000CNPhoto interrupter, TLP1243
RC2-9649-000CNPLATE, ARM REINFORCEMENT
RC2-6673-000CNPLATE, BOX PILLAR
RC2-7272-000CNPLATE, RIGHT DOOR LINK, FRONT
RC2-7273-000CNPLATE, RIGHT DOOR LINK, REAR
RL1-2281-000CNPLATE, RT. DOOR LINK FIXED, FR
RL1-2282-000CNPLATE, RT. DOOR LINK FIXED, RR
RM1-6761-000CNPOWER SWITCH PCB ASSY
RC2-6551-000CNPRE FIXING GUIDE
RC2-6634-000CNRAIL, DOOR LINK, FRONT LOWER
RC2-6635-000CNRAIL, DOOR LINK, REAR LOWER
RM1-7146-000CNREAR COVER ASSY
RM1-6002-000CNREGISTRATION SENSOR ASSY
RM1-6104-000CNRIGHT DOOR ASSY
RM1-7145-000CNRIGHT FRONT COVER ASSY
RM1-7142-000CNRIGHT REAR COVER ASSY
RC2-7018-000CNSEAL, TONER SUPPORTER GUIDE, 1
CE710-69004Secondary Transfer (T2) Roller (Patin, galet d’entrainement) Kit
CE710-67903Service Intermediate Transfer Belt (ITB)
RU5-4979-000CNSHAFT, RIGHT DOOR LINK
RC2-7010-000CNSHUTTER, EXHAUST
VT2-5176-004CNSPACER, PCB
RU6-2683-000CNSPRING, COMPRESSION
RU6-2721-000CNSPRING, COMPRESSION
RU6-2771-000CNSPRING, CONTACT
RU6-2767-000CNSPRING, CONTACT
RU6-2768-000CNSPRING, CONTACT
RC2-7209-000CNSPRING, GROUNDING
RU6-2772-000CNSPRING, GROUNDING
RC2-6700-000CNSPRING, GROUNDING
RC2-7092-000CNSPRING, LEAF, GROUNDING
RC2-6611-000CNSPRING, ROD
RU6-2710-000CNSPRING, TENSION
RU6-2831-000CNSPRING, TENSION
RU6-2671-000CNSPRING, TENSION
RU6-2727-000CNSPRING, TENSION
RU6-2744-000CNSPRING, TENSION
RC2-6719-000CNSTOPPER, INNER DOOR, 1
RC2-6736-000CNSTOPPER, INNER DOOR, 2
RC2-6811-000CNSUPPORT, DEVELOPING COUPLING
RC2-7196-000CNSUPPORT, FRAME
RC2-7197-000CNSUPPORT, FRAME
RC2-6847-010CNTAB LASER SHUTTER ARM
CE740-67901Toner Cartouche, toner Replacement,Black
CE741-67901Toner Cartouche, toner Replacement,Cyan
CE742-67901Toner Cartouche, toner Replacemnt,Yellow
CE743-67901Toner Cartouche, toner Replacmnt,Magenta
CE710-69005Toner Collection Unit Kit
RM1-6040-000CNTONER FEED ASSY
RM1-6040-010CNTONER FEED ASSY
RM1-6779-000CNTONER REMNANT DETECT PCB ASSY
RM1-7149-000CNTOP COVER ASSY
CE710-69006Tray 1 Paper Pick Roller (Patin, galet d’entrainement) / Sep Pad Kit
CE710-69007Tray 2 Paper Pick Roller (Patin, galet d’entrainement) / Sep Pad Kit
CE710-67907Tray 2 REPLACEMENT Gray
CF235-67917Tray 4 5 or 6 Assy

Caractéristiques techniques

HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

Vitesse noir20 ppm
Vitesse couleur 20 ppm
Bac à papier250 feuilles
Ref toner noirCE740A
Capacité toner noir7000 pages
Ref toner couleur CE741A
Capacité toner couleur 7300 pages