Printer image

Votre imprimante laser HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

-

- code :

-

- affichage :

CLOSE RIGHT DOOR

- description :

A door on the right side of the product is open.

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow

11.01

- code :

11.01

- affichage :

11.XX Internal clock error

- description :

The product real-time clock has experienced an error.
clock battery failed

11.02

- code :

11.02

- affichage :

11.XX Internal clock error

- description :

The product real-time clock has experienced an error.
real time clock failed

13.XX.YY

- code :

13.XX.YY

- affichage :

13.XX.YY JAMS IN RIGHT DOOR

- description :

A jam has occurred in the fuser area.

20

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

21.X

- code :

21.X

- affichage :

21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA

- description :

Insufficient memory to process the print job.

22

- code :

22

- affichage :

22 USB I/O BUFFER OVERFLOW

- description :

The product's USB buffer has overflowed.

40

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

A temporary printing error has occurred.

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY <X> LOAD TRAY <X> [

- description :

This message appears even though the tray is loaded with the correct paper size.

41.5

- code :

41.5

- affichage :

41.5 UNEXPECTED TYPE IN TRAY <X> LOAD TRAY <X> [

- description :

This message appears even though the tray is loaded with the correct paper size.

41.7

- code :

41.7

- affichage :

41.7 ERROR

- description :

Printer error
• X = 2; beam detected misprint • X = 7; media transport error

48.0

- code :

48.0

- affichage :

48.01 TRANSFER UNIT ERROR

- description :

The transfer belt has dislocated during printing.

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX ERROR

- description :

A firmware error has occurred.

50.1

- code :

50.1

- affichage :

50.1 FUSER ERROR

- description :

Low fuser temperature

50.2

- code :

50.2

- affichage :

50.2 FUSER ERROR

- description :

Fuser warm-up failure

50.3

- code :

50.3

- affichage :

50.3 FUSER ERROR

- description :

High fuser temperature

50.4

- code :

50.4

- affichage :

50.4 FUSER ERROR

- description :

Drive circuit fault

50.5

- code :

50.5

- affichage :

50.5 FUSER ERROR

- description :

The incorrect fuser was installed.

50.7

- code :

50.7

- affichage :

50.7 FUSER ERROR

- description :

Fuser pressure-release mechanism failure

50.8

- code :

50.8

- affichage :

50.8 FUSER ERROR

- description :

Low fuser temperature.

50.9

- code :

50.9

- affichage :

50.9 FUSER ERROR

- description :

High fuser temperature.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred.

51.20

- code :

51.20

- affichage :

51.XY ERROR

- description :

black laser error

51.21

- code :

51.21

- affichage :

51.XY ERROR

- description :

cyan laser error

51.22

- code :

51.22

- affichage :

51.XY ERROR

- description :

magenta laser error

51.23

- code :

51.23

- affichage :

51.XY ERROR

- description :

yellow laser error

52.00

- code :

52.00

- affichage :

52.XY ERROR

- description :

Scanner startup error

52.20

- code :

52.20

- affichage :

52.XY ERROR

- description :

Scanner rotation error

54.XX

- code :

54.XX

- affichage :

54.XX ERROR

- description :

Error requires that the product be turned off then on.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC CONTROLLER ERROR

- description :

The print engine is not communicating with the formatter (XX = 01; DC controller memory error).

56.X

- code :

56.X

- affichage :

56.X ERROR

- description :

A temporary printing error has occurred (XX = 01; illegal input).

57.03

- code :

57.03

- affichage :

57.03 ERROR

- description :

Cartridge fan (FM2) is defective.

57.04

- code :

57.04

- affichage :

57.04 ERROR

- description :

Power-supply fan (FM1) is defective.

57.06

- code :

57.06

- affichage :

57.06 ERROR

- description :

Exhaust fan (FM4) is defective.

57.XX

- code :

57.XX

- affichage :

57.XX ERROR

- description :

A temporary printing error has occurred.

58.03

- code :

58.03

- affichage :

58.XX ERROR

- description :

A temporary printing error has occurred.
DC controller PCA is defective.

58.04

- code :

58.04

- affichage :

58.XX ERROR

- description :

A temporary printing error has occurred.
Low-voltage power supply is defective.

59.20

- code :

59.20

- affichage :

59.20 ERROR

- description :

Motor rotation error.

59.30

- code :

59.30

- affichage :

59.30 ERROR

- description :

Fuser motor startup error

59.40

- code :

59.40

- affichage :

59.40 ERROR

- description :

Fuser motor rotation error

59.50

- code :

59.50

- affichage :

59.50 ERROR

- description :

Black image drum motor startup error

59.51

- code :

59.51

- affichage :

59.51 ERROR

- description :

Cyan image drum motor startup error

59.52

- code :

59.52

- affichage :

59.52 ERROR

- description :

Magenta image drum motor startup error

59.53

- code :

59.53

- affichage :

59.53 ERROR

- description :

Yellow image drum motor startup error

59.60

- code :

59.60

- affichage :

59.60 ERROR

- description :

Black image drum motor rotation error

59.61

- code :

59.61

- affichage :

59.61 ERROR

- description :

Cyan image drum motor rotation error

59.62

- code :

59.62

- affichage :

59.62 ERROR

- description :

Magenta image drum motor rotation error

59.63

- code :

59.63

- affichage :

59.63 ERROR

- description :

Yellow image drum motor rotation error

59.90

- code :

59.90

- affichage :

59.90 ERROR

- description :

ITB motor startup error

59.A0

- code :

59.A0

- affichage :

59.A0 ERROR

- description :

ITB motor rotation error.

59.B0

- code :

59.B0

- affichage :

59.B0 CLEANING MOTOR ERROR

- description :

The residual-toner feed motor has failed.

59.C0

- code :

59.C0

- affichage :

59.C0 ERROR

- description :

Developer alienation motor rotation error

59.F0

- code :

59.F0

- affichage :

59.F0 ERROR

- description :

Transfer alienation failure

60.02

- code :

60.02

- affichage :

60.02 ERROR

- description :

Tray 2 is not lifting correctly.

60.03

- code :

60.03

- affichage :

60.03 ERROR

- description :

Tray 3 is not lifting correctly.

60.04

- code :

60.04

- affichage :

60.04 ERROR

- description :

Tray 4 is not lifting correctly.

60.05

- code :

60.05

- affichage :

60.05 ERROR

- description :

Tray 5 is not lifting correctly.

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

The product has an internal problem.

68.X

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.

69.X

- code :

69.X

- affichage :

69.X ERROR

- description :

A temporary printing error occurred

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX ERROR

- description :

An internal product error has occurred.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EMBEDDED JETDIRECT ERROR

- description :

This message appears in English only. It indicates that the embedded HP Jetdirect card has failed.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

Nomenclature des pièces détachées de la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

CC493-67911110V Fuser kit (Four, unité de fusion, kit de maintenance) kit
CE261-6790111k Cyan print cartouche, toner
CE263-6790111k Magenta print cartouche, toner
CE262-6790111K Yellow print cartouche, toner
CC493-67912220V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
CE260-679018.5K Black print cartouche, toner
RC2-4055-000CNARM,DOOR LINK SUPPORTING,RIGHT
RM1-5758-050CNAssembly DC Controller PCB
RC2-9719-000CNBUSHING
RC2-4470-000CNBUSHING
RM1-6695-000CNCABLE COVER ASSY
RK2-2603-000CNCABLE, FLEXIBLE FLAT, H.V.T.
RM1-5499-010CNCARTOUCHE, TONER FAN ASSY
RM1-5499-000CNCARTOUCHE, TONER FAN ASSY
RM1-5928-000CNCASSETTE
RM1-6196-000CNCASSETTE RAIL LEFT ASSY
RM1-6195-000CNCASSETTE RAIL RIGHT ASSY
RM1-5504-000CNCASSETTEOPGUIDEASSYJAMACCESS
CC493-67912BULKCLJ CP4025/CP4525/CM4540 220V Fuser kit (Four, unité de fusion, kit de maintenance)
RM1-5799-000CNCONECTING CABLE ASSY
RM1-5811-000CNCONNECTING CABLE ASSY
RM1-5502-000CNCONTACT ASSY
RM1-5786-000CNCONTROL PANEL ASSY
RM1-5814-000CNCONTROL PANEL CABLE ASSY
RC2-4308-000CNCOVER
RC2-4403-000CNCOVER
RM1-5520-000CNCOVER, INNER
RC2-3981-000CNCOVER, INNER, R.LW.
RC2-4300-000CNCOVER, LEFT LOWER
RC2-8213-000CNCOVER, LEFT REAR
RC2-4270-000CNCOVER, LEFT UPPER
RC2-9189-000CNCOVER, M.P. CROSSMEMBER F
RC2-4747-000CNCOVER, M.P. CROSSMEMBER R
RC2-4272-000CNCOVER, RIGHT FRONT
RC2-4273-000CNCOVER, RIGHT REAR
RC2-4483-010CNCOVER, ROLLER (PATIN, GALET D’ENTRAINEMENT)
RC2-4483-000CNCOVER, ROLLER (PATIN, GALET D’ENTRAINEMENT)
RC2-4276-000CNCOVER, UPPER
CC489-90936CP4020/4520SeriesServiceManual
RM1-5486-000CNCRG. GUIDE LOWER ASSY
RM1-5758-000CNDC CONTROLLER PCB ASSY
RM1-5758-040CNDC CONTROLLER PCB ASSY
RM1-5758-030CNDC CONTROLLER PCB ASSY
RK2-2604-000CNDC Ctrller to Lwr Hgh Vt Flexbe Flt Cble
RM1-5641-000CNDENSITY DETECT ASSY
RM1-5601-000CNDUCT CABLE HOLDER ASSEMBLY
CC493-67917Duplex Registration Assy Kit
RM1-5803-000CNDUPLEXING CABLE ASSY, DUPLEX
RM1-5546-000CNDUPLEXING DRIVE ASSY
RM1-5531-000CNDUPLEXING GUIDE ASSY, DUPLEX
0950-4876Encrypted Hard Drive
RM1-5494-000CNFACE-DOWN TRAY ASSY
RM1-5497-010CNFAN
RK2-2577-000CNFAN
RM1-5821-000CNFAN CABLE ASSY
RM1-5804-000CNFEED CABLE ASSY
RM1-5656-000CNFIXING DRIVE ASSY, DUPLEX
RM1-5498-000CNFLEXIBLE FLAT CABLE ASSY
CC493-69001FORMATTER ASSEMBLY KIT 07.030.5
CC493-69003FORMATTER ASSY KIT 07,030,5 Rohs2.04
CC489-67901Front door Asembly Kit
RM1-5506-000CNFRONT DOOR ASSY
RM1-5598-000CNFRONT INNER COVER LOWER ASSY
RM1-5495-000CNFRONT INNER COVER UPPER ASSY
RM1-5492-000CNFRONT LIGHT GUIDE ASSY
RC2-4268-000CNGRIP, LEFT, FRONT
RC2-4269-000CNGRIP, LEFT, REAR
RC2-4527-000CNGUIDE
RC2-4741-000CNGUIDE, CASSETTE OPTION
RM1-5724-000CNH.V. POWER SUPPLY CABLE ASSY
0950-4935Hard Disk Drive Encryped 250GB
RM1-6694-000CNHIGH VOLTAGE HOLDER ASSY
RC2-4292-000CNHINGE, FRONT DOOR
RC2-4291-000CNHINGE, FRONT DOOR
RC2-4726-000CNHINGE, RIGHT DOOR
RC2-3997-000CNHOLDER, CABLE
RC2-4573-000CNHOLDER, DOOR HANDLE, RIGHT
CC497-67902HP Postcard Media Insert Tray
RM1-5777-000CNI.T.B MOTOR ASSY
RM1-5636-000CNINNER CONECTING PCB ASSY
RM1-5496-000CNINTERLOCK ASSY
RM1-5816-000CNINTERLOCK SWITCH CABLE ASSY
RM1-5763-000CNL.V POWER SUPPLY PCB ASSY110V
RM1-5764-000CNL.V POWER SUPPLY PCB ASSY220V
RM1-5764-010CN-L.V. POWER SUPPLY PCB ASSY, 220V-
CC493-67914Laser/Scanner assy kit
RC2-3986-000CNLEVER, CRG. LOCK
RM1-5914-000CNLIFTER ASSY
RM1-5913-000CNLIFTER BASE ASSY
RM1-5801-000CNLOWER MAIN CABLE ASSY
RM1-5763-010CNLV Power Supply PCB Assy
RM1-5779-000CNLW.H.V. POWER SUPPLY PCB ASSY
RM1-5521-010CNMAIN DC MOTOR ASSY
RM1-5521-000CNMAIN DC MOTOR ASSY
CC493-67915Main drive assy kit
CC493-67909-BUMAINT INTERMEDIATE TRANSFER BELT(courroie de transfert) KIT
CC493-67910Maintenance Transfer Kit
CC493-67910BULKMaintenance Transfer Kit
RL1-1937-000CNMP separation pad
RM1-5522-020CNPAPER DELIVERY ASSY, DUPLEX
RM1-5522-000CNPAPER DELIVERY ASSY, DUPLEX
RM1-5501-000CNPAPER DELIVERY FAN ASSY
RM1-5583-000CNPAPER DELIVERY FAN DUCT ASSY
RM1-5525-000CNPAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RM1-5919-000CNPAPER PICK-UP ASSY
RM1-5549-000CNPAPER PICK-UP DRIVE ASSY
RM1-5604-000CNPOSITION DETECT ASSY
RM1-5582-000CNPOWER SWITCH ASSY
RM1-5508-000CNREAR COVER ASSY
8160-1593RFI SPRING CLIP NICKEL ALLOY ROHS
RM1-5509-020CNRIGHT DOOR ASSY
RM1-5509-000CNRIGHT DOOR ASSY
RM1-5509-010CNRIGHT DOOR ASSY
RM1-5507-000CNRIGHT HANDLE COVER ASSY
RC2-4070-000CNROD, PAPER DELIVERY FAN
CC493-67923Roller (Patin, galet d’entrainement) Cover Replacement Kit
RC3-0912-000CNSCREW, STEPPED
CC492-67901SecodaryTraferAsemblyKitduplex
CC493-67908Secondary transfer T2rollerkit
RM1-5815-000CNSENSOR CABLE ASSY
CC493-67909Service Maintenance Kit
CC493-67909BULKService Maintenance Kit-ITB
RM1-5586-000CNSHUTTER ARM ASSY
RM1-5585-000CNSHUTTER ARM ASSY
RM1-5488-000CNSHUTTER ASSY
RM1-5489-000CNSHUTTER ASSY
RC2-4514-000CNSPACER
RU6-2310-000CNSPRING, COMPRESSION
RC2-4469-000CNSPRING, GROUNDING
RU6-2468-000CNSPRING, TENSION
RU6-2235-000CNSPRING, TENSION
RU6-2376-000CNSPRING, TENSION
RU6-2247-000CNSPRING, TORSION
RK2-2415-000CNStepping motor, DC (developing disengag
WC4-5303-000CNSWITCH
RM1-5807-000CNSWITCH CABLE ASSY
WC2-5637-000CNSWITCH, PUSH
CC493-67913Toner collection Unit kit
RM1-5771-000CNTONER REMAIN PCB ASSY
CC493-67906Tray 1 Roller (Patin, galet d’entrainement) Kit
RC2-4547-000CNTRAY, FACE-DOWN SWING
RC2-4218-000CNTray, waste toner catch
CC493-67907Tray2-5FeedSeperationrollerkit
RM1-5781-000CNUP.H.V. POWER SUPPLY PCB ASSY
RM1-5519-000CNWASTE TONER DUCT ASSY
RM1-5605-000CNWASTE TONER MOTOR ASSY
RM1-5605-010CNWASTE TONER MOTOR ASSY
RM1-5584-000CNWASTE TONER PAPER FEED ASSY
RM1-5545-000CNWASTE TONNER DETECT ASSY

Caractéristiques techniques

HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

Vitesse noir35 ppm
Vitesse couleur 35 ppm
Bac à papier500 feuilles
Ref toner noirCE260A
Capacité toner noir8500 pages
Ref toner couleur CE261A
Capacité toner couleur 11000 pages