
Votre imprimante laser HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN
est en panne ?
Notre technicien peut intervenir sur site
pour la dépanner.
Nos spécialistes sont en mesure de prendre en charge toutes les pannes :
Indiquez-nous la panne rencontrée pour obtenir un diagnostic.
- Défauts d’impression (traces, points, traits...)
- Bourrages papier (départ papier, feuille froissée en accordéon...)
- Message ou code erreur
- Fuite de toner
- Bruit anormal
- Panne électronique
- Paramétrage
- Accessoire
- Pièce détachée
- Machine complète
... ou le code erreur qui s'affiche sur l'écran de votre imprimante.
Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN
Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

Code erreur 10 : Problème de mémoire consommable, puce HS
Code erreur 13 : Bourrage papier
Code erreur 41 : Format de papier inattendu
Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware
Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)
Code erreur 51 : Panne de moteur laser
Code erreur 57 : Panne de ventilateur
Code erreur 59 : Panne de moteur
Tableau de tous les codes erreur de la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN
- code :
-
- affichage :
CLOSE RIGHT DOOR
- description :
A door on the right side of the product is open.
- code :
10.XX.YY
- affichage :
10.XX.YY SUPPLY MEMORY ERROR
- description :
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow
- code :
11.01
- affichage :
11.XX Internal clock error
- description :
The product real-time clock has experienced an error.
clock battery failed
- code :
11.02
- affichage :
11.XX Internal clock error
- description :
The product real-time clock has experienced an error.
real time clock failed
- code :
13.XX.YY
- affichage :
13.XX.YY JAMS IN RIGHT DOOR
- description :
A jam has occurred in the fuser area.
- code :
20
- affichage :
20 INSUFFICIENT MEMORY
- description :
The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
- code :
21.X
- affichage :
21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA
- description :
Insufficient memory to process the print job.
- code :
22
- affichage :
22 USB I/O BUFFER OVERFLOW
- description :
The product's USB buffer has overflowed.
- code :
40
- affichage :
40 EMBEDDED I/O BAD TRANSMISSION
- description :
A temporary printing error has occurred.
- code :
41.3
- affichage :
41.3 UNEXPECTED SIZE IN TRAY <X> LOAD TRAY <X> [
- description :
This message appears even though the tray is loaded with the correct paper size.
- code :
41.5
- affichage :
41.5 UNEXPECTED TYPE IN TRAY <X> LOAD TRAY <X> [
- description :
This message appears even though the tray is loaded with the correct paper size.
- code :
41.7
- affichage :
41.7 ERROR
- description :
Printer error
• X = 2; beam detected misprint • X = 7; media transport error
- code :
48.0
- affichage :
48.01 TRANSFER UNIT ERROR
- description :
The transfer belt has dislocated during printing.
- code :
49.XXXX
- affichage :
49.XXXX ERROR
- description :
A firmware error has occurred.
- code :
50.1
- affichage :
50.1 FUSER ERROR
- description :
Low fuser temperature
- code :
50.2
- affichage :
50.2 FUSER ERROR
- description :
Fuser warm-up failure
- code :
50.3
- affichage :
50.3 FUSER ERROR
- description :
High fuser temperature
- code :
50.4
- affichage :
50.4 FUSER ERROR
- description :
Drive circuit fault
- code :
50.5
- affichage :
50.5 FUSER ERROR
- description :
The incorrect fuser was installed.
- code :
50.7
- affichage :
50.7 FUSER ERROR
- description :
Fuser pressure-release mechanism failure
- code :
50.8
- affichage :
50.8 FUSER ERROR
- description :
Low fuser temperature.
- code :
50.9
- affichage :
50.9 FUSER ERROR
- description :
High fuser temperature.
- code :
50.X
- affichage :
50.X FUSER ERROR
- description :
A fuser error has occurred.
- code :
51.20
- affichage :
51.XY ERROR
- description :
black laser error
- code :
51.21
- affichage :
51.XY ERROR
- description :
cyan laser error
- code :
51.22
- affichage :
51.XY ERROR
- description :
magenta laser error
- code :
51.23
- affichage :
51.XY ERROR
- description :
yellow laser error
- code :
52.00
- affichage :
52.XY ERROR
- description :
Scanner startup error
- code :
52.20
- affichage :
52.XY ERROR
- description :
Scanner rotation error
- code :
54.XX
- affichage :
54.XX ERROR
- description :
Error requires that the product be turned off then on.
- code :
55.XX.YY
- affichage :
55.XX.YY DC CONTROLLER ERROR
- description :
The print engine is not communicating with the formatter (XX = 01; DC controller memory error).
- code :
56.X
- affichage :
56.X ERROR
- description :
A temporary printing error has occurred (XX = 01; illegal input).
- code :
57.03
- affichage :
57.03 ERROR
- description :
Cartridge fan (FM2) is defective.
- code :
57.04
- affichage :
57.04 ERROR
- description :
Power-supply fan (FM1) is defective.
- code :
57.06
- affichage :
57.06 ERROR
- description :
Exhaust fan (FM4) is defective.
- code :
57.XX
- affichage :
57.XX ERROR
- description :
A temporary printing error has occurred.
- code :
58.03
- affichage :
58.XX ERROR
- description :
A temporary printing error has occurred.
DC controller PCA is defective.
- code :
58.04
- affichage :
58.XX ERROR
- description :
A temporary printing error has occurred.
Low-voltage power supply is defective.
- code :
59.20
- affichage :
59.20 ERROR
- description :
Motor rotation error.
- code :
59.30
- affichage :
59.30 ERROR
- description :
Fuser motor startup error
- code :
59.40
- affichage :
59.40 ERROR
- description :
Fuser motor rotation error
- code :
59.50
- affichage :
59.50 ERROR
- description :
Black image drum motor startup error
- code :
59.51
- affichage :
59.51 ERROR
- description :
Cyan image drum motor startup error
- code :
59.52
- affichage :
59.52 ERROR
- description :
Magenta image drum motor startup error
- code :
59.53
- affichage :
59.53 ERROR
- description :
Yellow image drum motor startup error
- code :
59.60
- affichage :
59.60 ERROR
- description :
Black image drum motor rotation error
- code :
59.61
- affichage :
59.61 ERROR
- description :
Cyan image drum motor rotation error
- code :
59.62
- affichage :
59.62 ERROR
- description :
Magenta image drum motor rotation error
- code :
59.63
- affichage :
59.63 ERROR
- description :
Yellow image drum motor rotation error
- code :
59.90
- affichage :
59.90 ERROR
- description :
ITB motor startup error
- code :
59.A0
- affichage :
59.A0 ERROR
- description :
ITB motor rotation error.
- code :
59.B0
- affichage :
59.B0 CLEANING MOTOR ERROR
- description :
The residual-toner feed motor has failed.
- code :
59.C0
- affichage :
59.C0 ERROR
- description :
Developer alienation motor rotation error
- code :
59.F0
- affichage :
59.F0 ERROR
- description :
Transfer alienation failure
- code :
60.02
- affichage :
60.02 ERROR
- description :
Tray 2 is not lifting correctly.
- code :
60.03
- affichage :
60.03 ERROR
- description :
Tray 3 is not lifting correctly.
- code :
60.04
- affichage :
60.04 ERROR
- description :
Tray 4 is not lifting correctly.
- code :
60.05
- affichage :
60.05 ERROR
- description :
Tray 5 is not lifting correctly.
- code :
62
- affichage :
62 NO SYSTEM
- description :
The product has an internal problem.
- code :
68.X
- affichage :
68.X STORAGE ERROR SETTINGS CHANGED
- description :
One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
- code :
69.X
- affichage :
69.X ERROR
- description :
A temporary printing error occurred
- code :
79.XXXX
- affichage :
79.XXXX ERROR
- description :
An internal product error has occurred.
- code :
8X.YYYY
- affichage :
8X.YYYY EMBEDDED JETDIRECT ERROR
- description :
This message appears in English only. It indicates that the embedded HP Jetdirect card has failed.
Le problème provient probablement d'une pièce à remplacer.
Pièces d'usures remplacées frequemment sur la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN
Nomenclature des pièces détachées de la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN
CC493-67911 | 110V Fuser kit (Four, unité de fusion, kit de maintenance) kit |
CE261-67901 | 11k Cyan print cartouche, toner |
CE263-67901 | 11k Magenta print cartouche, toner |
CE262-67901 | 11K Yellow print cartouche, toner |
CC493-67912 | 220V Fuser kit (Four, unité de fusion, kit de maintenance) Kit |
CE260-67901 | 8.5K Black print cartouche, toner |
RC2-4055-000CN | ARM,DOOR LINK SUPPORTING,RIGHT |
RM1-5758-050CN | Assembly DC Controller PCB |
RC2-9719-000CN | BUSHING |
RC2-4470-000CN | BUSHING |
RM1-6695-000CN | CABLE COVER ASSY |
RK2-2603-000CN | CABLE, FLEXIBLE FLAT, H.V.T. |
RM1-5499-010CN | CARTOUCHE, TONER FAN ASSY |
RM1-5499-000CN | CARTOUCHE, TONER FAN ASSY |
RM1-5928-000CN | CASSETTE |
RM1-6196-000CN | CASSETTE RAIL LEFT ASSY |
RM1-6195-000CN | CASSETTE RAIL RIGHT ASSY |
RM1-5504-000CN | CASSETTEOPGUIDEASSYJAMACCESS |
CC493-67912BULK | CLJ CP4025/CP4525/CM4540 220V Fuser kit (Four, unité de fusion, kit de maintenance) |
RM1-5799-000CN | CONECTING CABLE ASSY |
RM1-5811-000CN | CONNECTING CABLE ASSY |
RM1-5502-000CN | CONTACT ASSY |
RM1-5786-000CN | CONTROL PANEL ASSY |
RM1-5814-000CN | CONTROL PANEL CABLE ASSY |
RC2-4308-000CN | COVER |
RC2-4403-000CN | COVER |
RM1-5520-000CN | COVER, INNER |
RC2-3981-000CN | COVER, INNER, R.LW. |
RC2-4300-000CN | COVER, LEFT LOWER |
RC2-8213-000CN | COVER, LEFT REAR |
RC2-4270-000CN | COVER, LEFT UPPER |
RC2-9189-000CN | COVER, M.P. CROSSMEMBER F |
RC2-4747-000CN | COVER, M.P. CROSSMEMBER R |
RC2-4272-000CN | COVER, RIGHT FRONT |
RC2-4273-000CN | COVER, RIGHT REAR |
RC2-4483-010CN | COVER, ROLLER (PATIN, GALET D’ENTRAINEMENT) |
RC2-4483-000CN | COVER, ROLLER (PATIN, GALET D’ENTRAINEMENT) |
RC2-4276-000CN | COVER, UPPER |
CC489-90936 | CP4020/4520SeriesServiceManual |
RM1-5486-000CN | CRG. GUIDE LOWER ASSY |
RM1-5758-000CN | DC CONTROLLER PCB ASSY |
RM1-5758-040CN | DC CONTROLLER PCB ASSY |
RM1-5758-030CN | DC CONTROLLER PCB ASSY |
RK2-2604-000CN | DC Ctrller to Lwr Hgh Vt Flexbe Flt Cble |
RM1-5641-000CN | DENSITY DETECT ASSY |
RM1-5601-000CN | DUCT CABLE HOLDER ASSEMBLY |
CC493-67917 | Duplex Registration Assy Kit |
RM1-5803-000CN | DUPLEXING CABLE ASSY, DUPLEX |
RM1-5546-000CN | DUPLEXING DRIVE ASSY |
RM1-5531-000CN | DUPLEXING GUIDE ASSY, DUPLEX |
0950-4876 | Encrypted Hard Drive |
RM1-5494-000CN | FACE-DOWN TRAY ASSY |
RM1-5497-010CN | FAN |
RK2-2577-000CN | FAN |
RM1-5821-000CN | FAN CABLE ASSY |
RM1-5804-000CN | FEED CABLE ASSY |
RM1-5656-000CN | FIXING DRIVE ASSY, DUPLEX |
RM1-5498-000CN | FLEXIBLE FLAT CABLE ASSY |
CC493-69001 | FORMATTER ASSEMBLY KIT 07.030.5 |
CC493-69003 | FORMATTER ASSY KIT 07,030,5 Rohs2.04 |
CC489-67901 | Front door Asembly Kit |
RM1-5506-000CN | FRONT DOOR ASSY |
RM1-5598-000CN | FRONT INNER COVER LOWER ASSY |
RM1-5495-000CN | FRONT INNER COVER UPPER ASSY |
RM1-5492-000CN | FRONT LIGHT GUIDE ASSY |
RC2-4268-000CN | GRIP, LEFT, FRONT |
RC2-4269-000CN | GRIP, LEFT, REAR |
RC2-4527-000CN | GUIDE |
RC2-4741-000CN | GUIDE, CASSETTE OPTION |
RM1-5724-000CN | H.V. POWER SUPPLY CABLE ASSY |
0950-4935 | Hard Disk Drive Encryped 250GB |
RM1-6694-000CN | HIGH VOLTAGE HOLDER ASSY |
RC2-4292-000CN | HINGE, FRONT DOOR |
RC2-4291-000CN | HINGE, FRONT DOOR |
RC2-4726-000CN | HINGE, RIGHT DOOR |
RC2-3997-000CN | HOLDER, CABLE |
RC2-4573-000CN | HOLDER, DOOR HANDLE, RIGHT |
CC497-67902 | HP Postcard Media Insert Tray |
RM1-5777-000CN | I.T.B MOTOR ASSY |
RM1-5636-000CN | INNER CONECTING PCB ASSY |
RM1-5496-000CN | INTERLOCK ASSY |
RM1-5816-000CN | INTERLOCK SWITCH CABLE ASSY |
RM1-5763-000CN | L.V POWER SUPPLY PCB ASSY110V |
RM1-5764-000CN | L.V POWER SUPPLY PCB ASSY220V |
RM1-5764-010CN | -L.V. POWER SUPPLY PCB ASSY, 220V- |
CC493-67914 | Laser/Scanner assy kit |
RC2-3986-000CN | LEVER, CRG. LOCK |
RM1-5914-000CN | LIFTER ASSY |
RM1-5913-000CN | LIFTER BASE ASSY |
RM1-5801-000CN | LOWER MAIN CABLE ASSY |
RM1-5763-010CN | LV Power Supply PCB Assy |
RM1-5779-000CN | LW.H.V. POWER SUPPLY PCB ASSY |
RM1-5521-010CN | MAIN DC MOTOR ASSY |
RM1-5521-000CN | MAIN DC MOTOR ASSY |
CC493-67915 | Main drive assy kit |
CC493-67909-BU | MAINT INTERMEDIATE TRANSFER BELT(courroie de transfert) KIT |
CC493-67910 | Maintenance Transfer Kit |
CC493-67910BULK | Maintenance Transfer Kit |
RL1-1937-000CN | MP separation pad |
RM1-5522-020CN | PAPER DELIVERY ASSY, DUPLEX |
RM1-5522-000CN | PAPER DELIVERY ASSY, DUPLEX |
RM1-5501-000CN | PAPER DELIVERY FAN ASSY |
RM1-5583-000CN | PAPER DELIVERY FAN DUCT ASSY |
RM1-5525-000CN | PAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY |
RM1-5919-000CN | PAPER PICK-UP ASSY |
RM1-5549-000CN | PAPER PICK-UP DRIVE ASSY |
RM1-5604-000CN | POSITION DETECT ASSY |
RM1-5582-000CN | POWER SWITCH ASSY |
RM1-5508-000CN | REAR COVER ASSY |
8160-1593 | RFI SPRING CLIP NICKEL ALLOY ROHS |
RM1-5509-020CN | RIGHT DOOR ASSY |
RM1-5509-000CN | RIGHT DOOR ASSY |
RM1-5509-010CN | RIGHT DOOR ASSY |
RM1-5507-000CN | RIGHT HANDLE COVER ASSY |
RC2-4070-000CN | ROD, PAPER DELIVERY FAN |
CC493-67923 | Roller (Patin, galet d’entrainement) Cover Replacement Kit |
RC3-0912-000CN | SCREW, STEPPED |
CC492-67901 | SecodaryTraferAsemblyKitduplex |
CC493-67908 | Secondary transfer T2rollerkit |
RM1-5815-000CN | SENSOR CABLE ASSY |
CC493-67909 | Service Maintenance Kit |
CC493-67909BULK | Service Maintenance Kit-ITB |
RM1-5586-000CN | SHUTTER ARM ASSY |
RM1-5585-000CN | SHUTTER ARM ASSY |
RM1-5488-000CN | SHUTTER ASSY |
RM1-5489-000CN | SHUTTER ASSY |
RC2-4514-000CN | SPACER |
RU6-2310-000CN | SPRING, COMPRESSION |
RC2-4469-000CN | SPRING, GROUNDING |
RU6-2468-000CN | SPRING, TENSION |
RU6-2235-000CN | SPRING, TENSION |
RU6-2376-000CN | SPRING, TENSION |
RU6-2247-000CN | SPRING, TORSION |
RK2-2415-000CN | Stepping motor, DC (developing disengag |
WC4-5303-000CN | SWITCH |
RM1-5807-000CN | SWITCH CABLE ASSY |
WC2-5637-000CN | SWITCH, PUSH |
CC493-67913 | Toner collection Unit kit |
RM1-5771-000CN | TONER REMAIN PCB ASSY |
CC493-67906 | Tray 1 Roller (Patin, galet d’entrainement) Kit |
RC2-4547-000CN | TRAY, FACE-DOWN SWING |
RC2-4218-000CN | Tray, waste toner catch |
CC493-67907 | Tray2-5FeedSeperationrollerkit |
RM1-5781-000CN | UP.H.V. POWER SUPPLY PCB ASSY |
RM1-5519-000CN | WASTE TONER DUCT ASSY |
RM1-5605-000CN | WASTE TONER MOTOR ASSY |
RM1-5605-010CN | WASTE TONER MOTOR ASSY |
RM1-5584-000CN | WASTE TONER PAPER FEED ASSY |
RM1-5545-000CN | WASTE TONNER DETECT ASSY |
Caractéristiques techniques
HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

Vitesse noir | 35 ppm |
Vitesse couleur | 35 ppm |
Bac à papier | 500 feuilles |
Ref toner noir | CE260A |
Capacité toner noir | 8500 pages |
Ref toner couleur | CE261A |
Capacité toner couleur | 11000 pages |