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Votre imprimante laser HP LaserJet 2420, 2420N, 2420DN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet 2420, 2420N, 2420DN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LaserJet 2420, 2420N, 2420DN

Nomenclature des pièces détachées de la HP LaserJet 2420, 2420N, 2420DN

Q7718-67951128MB MEMORY DIMM
Q7728-6790116MB Font Memory Card Programmd-Cyrillic
Q7728AB16MB Font Memory Card Programmd-Cyrillic
Q7730AB16MB Font Memory Card Programmed-Arabic
Q7729-6790116MB Font Memory Card Programmed-Greek
Q7729AB16MB Font Memory Card Programmed-Greek
Q7727AB16MB Font Memory Card Programmed-Hebrew
Q7727-6790116MB Font Memory Card Programmed-Hebrew
Q7730-6790116MB Font Memory Card Programmed-Hebrew
XA9-1500-000CN2.5ew, S, M3x8
RU5-0377-000CN21 tooth gear
RM1-1486-090CN250 SHEET CASSETTE TRAY
RM1-1486-030CN250 SHEET CASSETTE TRAY
Q7719-67951256MB MEMORY DIMM
RM1-1553-000CN500 SHEET CASSETTE TRAY
RM1-1553-030CN500 SHEET CASSETTE TRAY
J7934-69011620N 10/100 PRINT SERVER SVC
Q7715-6795164MB MEMORY DIMM
Q5995-67902ARABIC CF
RC1-4055-000CNARM, DOOR
RC1-3937-000CNARM, PAD
RC1-3914-000CNARM, PAPER SENSOR
RM1-1516-100CNAssembly-110V Engine controller
RM1-1516-040CNAssembly-110V Engine Controller
RM1-1524-100CNAssembly-220V Engine Controller
RM1-1524-040CNAssembly-220V Engine Controller
RM1-1535-140CNAssembly-Fixing 110
RM1-1535-080CNAssembly-Fixing 110V
RM1-1535-000CNAssembly-Fixing 110V
RM1-1537-050CNAssembly-Fixing 220V
RM1-1537-000CNAssembly-Fixing 220V
5063-1256ASSY-CBL,IEEE-1284, 2M A-B
RC1-3946-000CNBASE PLATE, FRONT
RC1-4113-000CNBASE PLATE, RIGHT
RC1-3912-000CNBUSHING
RC1-3665-000CNBUSHING
RC1-3911-020CNBUSHING
RC1-4105-000CNBUSHING, INNER
RC1-0922-000CNBUSHING, TRANSFER, RIGHT
RC1-3911-000CNBUSHING
RM1-1401-020CNCABLE, DUPLEXING INTERFACE
RM1-1401-000CNCABLE, DUPLEXING INTERFACE
RM1-1422-000CNCABLE, MEMORY TAG
RC1-4114-000CNCAM
RC1-4137-020CNCAM, CONTACT
RA0-1068-000CNCAP, CONTINUITY
RM1-1503-000CNCARTOUCHE, TONER DOOR ASSY
RM1-1553-060CNCASSETTE
RM1-1486-000CNCASSETTE
RM1-1481-020CNCASSETTE PAPER PICK-UP ASSY
RM1-1481-000CNCASSETTE PAPER PICK-UP ASSY
8121-0868CBL-ASSY USB A-B; 28 AWG-TWISTED ROHS
8120-8485CBL-ASSY USB A-B; 28 AWG-TWISTED ROHS
Q5956-60111CD-Assembly-AM-EN/FR/IT/DE/ES/PT/NL
Q5956-60119CD-Assembly-Service
WT2-5694-000CNCLIP CLAMP, WIRE
WT2-5056-000CNCLIP, CABLE
VS1-7177-003CNCONNECTOR
RC1-4150-000CNCOVER, DIMM
RC1-3954-000CNCOVER, GEAR
RC1-4000-000CNCOVER, INNER, REAR
RC1-4148-000CNCOVER, LEFT
RC1-4108-000CNCOVER, MAIN MOTOR
RC1-3936-020CNCOVER, REGISTRATION
RC1-3936-000CNCOVER, REGISTRATION
RC1-4151-000CNCOVER, RIGHT FRONT
RC1-4157-000CNCOVER, RIGHT LOWER
RC1-4156-000CNCOVER, RIGHT REAR
RC1-4159-000CNCOVER, RIGHT UPPER
RC1-4154-000CNCover-Face-up
RC1-4152-010CNCover-Rear
RC1-4152-000CNCover-Rear
Q5956-60110CPO Assembly-CS/HU/PL
Q5956-60107CPO Assembly-DE/FR/IT
Q5956-60106CPO Assembly-DE/FR/IT/NL/PT/ES
Q5956-60108CPO Assembly-NO/SV/FI
Q5956-60109CPO Assembly-RU/TR
Q5993-67902CYRILLIC CF
Q7715AXDIMM- 64MB 133MHz 100PinDDR RoHS- Bulk
Q7718AXDIMM-128MB 100pin DDR DIMM RoHS
VS1-7257-007CNDrawer connector tray 3
RM1-1522-020CNDRIVE RELEASE ASSY
RM1-1522-000CNDRIVE RELEASE ASSY
RC1-4130-000CNDUCT, ARM
RC1-4129-000CNDUCT, CARTOUCHE, TONER
RC1-4131-000CNDUCT, COOLING
RC1-4128-020CNDUCT, SCANNER
RC1-4158-000CNDUST COVER LEGAL
RC1-4025-000CNELIMINATOR, STATIC CHARGE
RM1-1516-090CNENGINE CONTROLLER ASSY- 110V
RM1-1524-090CNENGINE CONTROLLER ASSY- 220V
RK2-0571-000CNFAN
RK2-0573-000CNFAN, SUB
RM1-1504-000CNFEED GUIDE ASSY
RM1-1507-000CNFEED GUIDE ASSY, LOWER
RM1-1491-020CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 110V
RM1-1491-000CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 110v
RM1-1535-030CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 110V
RM1-1535-040CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 110V
RM1-1535-070CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 110V
RM1-1531-000CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 220v
RM1-1537-020CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 220V
RM1-1537-040CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 220V
RM1-1537-030CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE- 220V
RM1-1500-000CNFIXING DRIVE SIDE PLATE ASSY
Q5995ABFLASH ARABIC FONT DIMM
Q5993ABFLASH CYRILLIC FONT DIMM
Q5994ABFLASH GREEK FONT DIMM
Q5992ABFLASH HEBREW FONT DIMM
RU5-0400-000CNGEAR, 12T
RU5-0409-000CNGEAR, 14T
RU5-0375-000CNGEAR, 15T
RA0-1172-000CNGEAR, 17T
RU5-0379-000CNGEAR, 19T
RU5-0389-000CNGEAR, 201T
RU5-0378-000CNGEAR, 20T
RU5-0366-000CNGEAR, 30T
Q5994-67902GREEK CF
RC1-4083-000CNGUIDE
RC1-4006-000CNGUIDE, CABLE
RC1-4122-000CNGUIDE, CRG., LEFT LOWER
RC1-4121-020CNGUIDE, CRG., LEFT UPPER
RC1-4121-000CNGUIDE, CRG., LEFT UPPER
RC1-4107-000CNGUIDE, CRG., RIGHT LOWER
RC1-4106-020CNGUIDE, CRG., RIGHT UPPER
RC1-3948-000CNGUIDE, CST., LEFT FRONT
RC1-3949-000CNGUIDE, CST., LEFT MIDDLE
RC1-3950-000CNGUIDE, CST., LEFT REAR
RC1-3951-000CNGUIDE, CST., RIGHT FRONT
RC1-3953-000CNGUIDE, CST., RIGHT REAR
RC1-4056-000CNGUIDE, DOOR ARM
RC1-4096-000CNGUIDE, DUPLEX INLET
RC1-4168-000CNGUIDE, F.F.C.
RC1-3935-000CNGUIDE, FEED
RM1-1505-000CNH.V. POWER SUPPLY ASSY
Q5992-67902HEBREW CF
RC1-4057-000CNHINGE, LEFT
RC1-4058-000CNHINGE, RIGHT
RC1-4009-000CNHOLDER
RC1-4133-000CNHOLDER, MAIN FAN
RC1-3998-000CNHOLDER, ROLLER (PATIN, GALET D’ENTRAINEMENT)
RC1-4134-000CNHOLDER, SUB FAN
RC1-4169-000CNHOLDER, SWITCH LINK
RC1-4127-000CNHOLDER, TAG
Q5963AHP LaserJet 2400 Series 500 sheet feeder
J7960-61011INT PRT SRVR, GB ROHS
J7960-61001INT PRT SRVR, GB, SUPP
J6058-61201JETDIRECT 802.11B WLS EIO PRT US
J7997-61011Kit-630n Print Server GSO ROHS
J7997-61001Kit-630n Print Server GSO
Q2627-67951Kit-DIMM AX
Q5956-00003Label-Control Panel Overlay - CS
Q5956-00004Label-Control Panel Overlay - DA
Q5956-00006Label-Control Panel Overlay - FI
Q5956-00022Label-Control Panel Overlay - TH
Q5956-00002Label-Control Panel Overlay- AR
Q5956-00008Label-Control Panel Overlay- DE
Q5956-00009Label-Control Panel Overlay- EL
Q5956-00019Label-Control Panel Overlay- ES
Q5956-00007Label-Control Panel Overlay- FR
Q5956-00010Label-Control Panel Overlay- HE
Q5956-00011Label-Control Panel Overlay- HU
Q5956-00012Label-Control Panel Overlay- IT
Q5956-00013Label-Control Panel Overlay- KO
Q5956-00005Label-Control Panel Overlay- NL
Q5956-00014Label-Control Panel Overlay- NO
Q5956-00015Label-Control Panel Overlay- PL
Q5956-00016Label-Control Panel Overlay- PT
Q5956-00017Label-Control Panel Overlay- RU
Q5956-00020Label-Control Panel Overlay- SV
Q5956-00018Label-Control Panel Overlay- ZHCN
Q5956-00021Label-Control Panel Overlay- ZHTW
RM1-1521-030CNLASER/SCANNER ASSY
RC1-4060-000CNLEVER
RC1-4138-000CNLEVER
RC1-4115-000CNLEVER, COUPLING
RC1-4123-020CNLEVER, CRG. CLAMP
RC1-4116-000CNLEVER, DRIVE RELEASE
RC1-4065-000CNLEVER, GROUNDING CONTACT
RC1-4066-000CNLEVER, GROUNDING CONTACT
RC1-4066-050CNLEVER, GROUNDING CONTACT
RC1-4066-020CNLEVER, GROUNDING CONTACT
RC1-3939-000CNLEVER, SENSOR
RC1-4027-000CNLEVER, SENSOR
RC1-4132-000CNLEVER, TEST SWITCH
RC1-4117-000CNLINK, DRIVE RELEASE
RC1-4125-000CNLINK, LASER SHUTTER
RC1-4170-000CNLINK, SWITCH
H3980-60001LJ 2400 MAINT KIT - 110V
H3980-60002LJ 2400 MAINT KIT - 220V
H3980-60001BULKLJ 2400 MAINT KIT-110V
Q6511-67902LJ2410/20 BLACK TONER 12K
Q7725-67955LJ2410/20/30 32MB FlashMem Card
Q2635-67929LJ2410/20/30 32MB FlashMem Card 08.108.3
Q7725-67914LJ2410/20/30 32MB FlashMem Card 08.109.2
Q2635-67932LJ2410/20/30 32MB FlashMem Card 08.109.2
Q7725-67936LJ2410/20/30 32MB FlashMem Card 08.111.1
Q6511-67901LJ2410/2420/230 BLACK TONER 6K
Q6508-61005LJ2410/2420/2430 Formatter 08.111.1
Q6508-61006LJ2410/2420/2430 Formatter 08.113.0
Q6507-61006LJ2410/2420/2430 Network Formatter
Q3955-61002LJ2410/2420/2430 Netwrk Formttr 08.107.2
Q3955-61003LJ2410/2420/2430 Netwrk Formttr 08.108.3
Q6507-61004LJ2410/2420/2430 Netwrk Formttr 08.109.2
Q3955-61004LJ2410/2420/2430 Netwrk Formttr 08.109.2
Q6507-61005LJ2410/2420/2430 Netwrk Formttr 08.111.1
Q5959A-ROHSLJ2420DN UNIT
Q5959-69056LJ2420DN UNIT 110V
Q5959-69058LJ2420DN UNIT 110V ROHS
Q5959A #ABBLJ2420DN UNIT 220V
Q5959A #AKVLJ2420DN UNIT 220V
Q5959-69055LJ2420DN UNIT 220V
Q5959-69057LJ2420DN UNIT 220V ROHS
Q5963-67901LJ24XX 500 SHEET FEEDER
RM1-1484-000CNM.P. PICK-UP SHAFT ASSY
Q5956-90940Manual-Service-LJ2410/2420/2430
RK2-0534-000CNMICROSWITCH
RL1-0587-000CNMOTOR, DC 26.2W
RK2-0523-000CNMOTOR, STEPPING
RM1-1523-000CNMULTI-PURPOSE COVER ASSY
RM1-1490-000CNMULTI-PURPOSE TRAY ASSY
7121-8364NAMEPLATE JEWEL 5 REV A
7121-8044NAMEPLATE JEWEL 5 ROHS
7121-8286NAMEPLATE;MID PROFILE 5.0 ROHS
Q5959-40001Namplate-LaserJet 2420dn
RM1-1519-000CNOPERATION PANEL ASSY
RC1-0939-000CNPAD SEPARATION
RC1-3914-010CNPaper Sensor Arm
Q6508-61004PCA-LJ2410/2420/2430 Formatter 08.109.2
WG8-5849-000CNPhoto-Interrupter
WG8-5624-000CNPhoto-Interrupter
RM1-1482-020CNPICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) GEAR ASSY
RM1-1482-000CNPICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) GEAR ASSY
RC1-4135-000CNPLATE
RC1-4085-000CNPLATE, GROUNDING
RC1-4136-000CNPLATE, PROTECTIVE
RL1-0581-000CNPLATE, TRANSFER, LOWER
5851-1962Plug-LAN
RM1-1506-000CNPOSITION GUIDE ASSY
RM1-1412-000CNPRINTER DRIVE ASSY
RM1-1512-000CNPRINTER DRIVE ASSY
8120-8382PWR-CORD OPT-903 3-COND 1.8-M-LG ROHS
8121-0964PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS
RM1-1517-020CNREAR COVER ASSY
RM1-1502-020CNREGISTRATION ASSY
RM1-1502-000CNREGISTRATION ASSY
RM1-1416-000CNREGISTRATION SENSOR PCB ASSY
Q5956-67940Replacement GearKit 19t,20T,21T
RM1-1485-000CNROLLER (PATIN, GALET D’ENTRAINEMENT) STAY ASSY
RC1-4011-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), DELIVERY
RC1-3996-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), DELIVERY
RL1-0580-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), FACE-DOWN
RC1-3994-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), FACE-DOWN
RL1-0569-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), M.P. PICK-UP
RL1-0568-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), M.P. PICK-UP
RL1-0542-000CN-ROLLER (PATIN, GALET D’ENTRAINEMENT), PAPER PICK-UP-
RC1-3470-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), PAPER PICK-UP IDLER
XA9-1503-000CNSCREW TP M3X6
XA9-1420-000CNSCREW W/WASHER, M3X8
XB4-5300-805CNSCREW,P,M3X8
RC1-4172-000CNSHEET, INSULATION
Q5956-00001Silkscreen-Control Panel Overlay - EN
RK2-0528-000CNSOLENOID, CASSETTE
RK2-0526-000CNSOLENOID, MULTI-PURPOSE
RU5-2401-000CNSPRING, COMPRESSION
RU5-2385-000CNSPRING, COMPRESSION
RU5-2405-000CNSPRING, COMPRESSION
RU5-2404-000CNSPRING, COMPRESSION
RU5-2408-000CNSPRING, COMPRESSION
RC1-4140-000CNSPRING, COMPRESSION
RC1-3984-000CNSPRING, LEAF
RC1-4067-000CNSPRING, LEAF
RU5-2388-000CNSPRING, TENSION
RU5-2406-000CNSPRING, TENSION
RU5-2407-000CNSPRING, TENSION
RU5-2403-000CNSPRING, TENSION
RC1-4061-000CNSPRING, TORSION
RU5-2386-000CNSPRING, TORSION
RC1-4059-000CNSPRING, TORSION
RU5-2410-020CNSPRING, TORSION
RC1-3995-000CNSPRING, TORSION
RC1-4028-000CNSPRING, TORSION
RU5-2410-000CNSPRING, TORSION
RC1-4185-000CNSPRINNG, COMPRESSION
RC1-3955-000CNSTAY, SOLENOID
RC1-4126-000CNSTAY, TAG HOLDER
VT2-0012-006CNSUPPORT, PCB
RC1-4173-000CNSWITCH, POWER
XB4-7401-005CNTapping screw Truss Head M4x10
RM1-1514-000CNTOP COVER ASSY
RM1-1508-000CNTRANSFER ROLLER (PATIN, GALET D’ENTRAINEMENT)

Caractéristiques techniques

HP LaserJet 2420, 2420N, 2420DN

Vitesse noir28 ppm
Bac à papier250 feuilles
Ref toner noirQ6511X
Capacité toner noir12000 pages