
Votre imprimante laser HP LaserJet P4014, P4014N
est en panne ?
Notre technicien peut intervenir sur site
pour la dépanner.
Nos spécialistes sont en mesure de prendre en charge toutes les pannes :
Indiquez-nous la panne rencontrée pour obtenir un diagnostic.
- Défauts d’impression (traces, points, traits...)
- Bourrages papier (départ papier, feuille froissée en accordéon...)
- Message ou code erreur
- Fuite de toner
- Bruit anormal
- Panne électronique
- Paramétrage
- Accessoire
- Pièce détachée
- Machine complète
... ou le code erreur qui s'affiche sur l'écran de votre imprimante.
Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet P4014, P4014N
Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

Code erreur 10 : Problème de mémoire consommable, puce HS
Code erreur 13 : Bourrage papier
Code erreur 41 : Format de papier inattendu
Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware
Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)
Code erreur 51 : Panne de moteur laser
Code erreur 57 : Panne de ventilateur
Code erreur 59 : Panne de moteur
Tableau de tous les codes erreur de la HP LaserJet P4014, P4014N
- code :
10.10.00
- affichage :
10.10.00 SUPPLY MEMORY ERROR
- description :
The product has experienced a print cartridge error.
- code :
10.94.YY
- affichage :
10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>
- description :
At least one shipping lock is installed.
- code :
10.XX.YY
- affichage :
10.XX.YY SUPPLY MEMORY ERROR
- description :
An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge
- code :
11.XX
- affichage :
11.XX INTERNAL CLOCK ERROR
- description :
The real time clock has experienced an error.
- code :
13.01.00
- affichage :
13.01.00 Jam in Tray 1
- description :
The Tray 1 pickup roller or solenoid might not be working correctly.
- code :
13.03.00
- affichage :
13.03.00 JAM IN TRAY X
- description :
A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.
- code :
13.20.00
- affichage :
13.20.00 JAM INSIDE <LOCATION>
- description :
Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER
- code :
13.JJ.NT
- affichage :
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
- description :
A jam has occurred in an input tray.
- code :
21
- affichage :
21 PAGE TOO COMPLEX
- description :
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
- code :
22
- affichage :
22 USB I/O BUFFER OVERFLOW
- description :
Too much data was sent to the USB port.
- code :
40
- affichage :
40 EMBEDDED I/O BAD TRANSMISSION
- description :
The connection has been broken between the product and HP Jetdirect print server.
- code :
41.X
- affichage :
41.X ERROR
- description :
A temporary printing error occurred.
- code :
49.XXXX
- affichage :
49.XXXX ERROR
- description :
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical "noise" in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
- code :
50.X
- affichage :
50.X FUSER ERROR
- description :
A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature • 50.2: Fuser warm-up service • 50.3: High fuser temperature • 50.4: Faulty fuser • 50.5: Inconsistent fuser (verify voltage model) • 50.6: Open fuser • 50.7: Pressure release mechanism failure • 50.8: Lower fuser temperature • 50.9: High fuser temperature
- code :
51.XY
- affichage :
51.XY ERROR
- description :
A laser/scanner error has occurred.
- code :
53.XY.ZZ
- affichage :
53.XY.ZZ CHECK RAM DIMM SLOT <X>
- description :
There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1
- code :
54.XX
- affichage :
54.XX ERROR
- description :
This message is typically related to a sensor issue.
- code :
55.XX.YY
- affichage :
55.XX.YY DC CONTROLLER ERROR
- description :
A temporary printing error occurred.
- code :
56.XX
- affichage :
56.XX ERROR
- description :
A temporary printing error occurred as a result of an incorrect input or output request.
- code :
57.01
- affichage :
57.01 ERROR
- description :
Fan FN103 has experienced an error.
- code :
57.03
- affichage :
57.03 ERROR
- description :
Fan FN102 has experienced an error.
- code :
57.04
- affichage :
57.04 ERROR
- description :
Fan FN101 has experienced an error.
- code :
57.05
- affichage :
57.05 ERROR
- description :
The duplexer fan has experienced an error.
- code :
57.07
- affichage :
57.07 ERROR
- description :
Fan FN301 has experienced an error.
- code :
58.XX
- affichage :
58.XX ERROR
- description :
The environmental sensor (TH3) has experienced an error.
- code :
59.XY
- affichage :
59.XY ERROR
- description :
A temporary printing error occurred.
- code :
60.XX
- affichage :
60.XX ERROR
- description :
An error has occurred while the product was attempting to lift the tray designated by XX
- code :
62
- affichage :
62 NO SYSTEM
- description :
This message indicates that no system was found. The product software system is corrupt.
- code :
65.XY.ZZ
- affichage :
65.XY.ZZ OUTPUT DEVICE DISCONNECTED
- description :
An output device was removed while the product was turned on.
- code :
66.XY.ZZ
- affichage :
66.XY.ZZ SERVICE ERROR
- description :
The external paper-handling controller has detected a problem.
- code :
68.X
- affichage :
68.X STORAGE ERROR SETTINGS CHANGED
- description :
An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.
- code :
69.X
- affichage :
69.X ERROR
- description :
A printing error occurred.
- code :
79.XXXX
- affichage :
79.XXXX ERROR
- description :
The product detected a critical hardware error.
- code :
8X.YYYY
- affichage :
8X.YYYY EMBEDDED JETDIRECT ERROR
- description :
The embedded HP Jetdirect print server has encountered a critical error.
Le problème provient probablement d'une pièce à remplacer.
Pièces d'usures remplacées frequemment sur la HP LaserJet P4014, P4014N
Nomenclature des pièces détachées de la HP LaserJet P4014, P4014N
RM1-4582-000CN | DC Controller PCB assy |
CB519-67901 | Duplexing Unit; CB519A |
RM1-4549-190CN | ELECTRICAL COMPONENTS ASSY |
RM1-4578-190CN | ELECTRICAL COMPONENTS ASSY. |
RM1-5448-000CN | Face-up tray assy P4014 |
RK2-1992-000CN | Fan |
RK2-1988-000CN | Fan |
RK2-1989-000CN | Fan |
RK2-1991-000CN | Fan |
RM1-4554-000CN | Fixing assy, 110-127V |
RM1-4579-000CN | Fixing assy, 220V |
RM1-4579-020CN | FIXING ASSY./ 220V |
RM1-5051-020CN | FIXING MOTOR ASSY |
RM1-5051-000CN | Fixing/Fusing motor assy |
RM1-4534-000CN | Front cover assy P4014/P4015/P4515 |
RU6-0159-000CN | Gear, 23T |
Q7815-67903 | Greek Font USB Solution |
RM1-5461-000CN | Grounding plate assy |
Q7829-67925 | HCI FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) (BLUE) |
Q7815-67901 | Hebrew Font USB Solution |
RM1-5079-000CN | INLET CABLE |
RM1-5078-000CN | INLET CABLE |
CB438-69002 | Kit-formatter replment 20100725 04.080.7 |
5851-3941 | Kit-Roller (Patin, galet d’entrainement) |
RM1-7419-000CN | Laser scanner assy (NEW) |
RM1-5465-000CN | Laser scanner assy |
RM1-5450-010CN | LEFT COVER ASSY |
RM1-5450-000CN | Left cover assy P4014 |
RM1-4585-000CN | Lifter drive assy |
CB512-69056 | LJ P4014N Unit 110V Bundle |
RL1-1659-010CN | MOTOR, DC24V |
RL1-1659-000CN | Motor, DC24V, Drum drive |
RL1-1657-000CN | Motor, DC24V, Main drive |
RL1-1657-020CN | Motor, DC24V, Main drive |
RM1-4563-070CN | MULTI-PURPOSE PICK-UP ASSY |
RM1-4563-000CN | Multi-purpose pick-up assy |
RM1-4563-100CN | Multi-Purpose Pick-Up Assy |
RM1-4563-080CN | MULTI-PURPOSE PICK-UP ASSY |
CB438-69001 | Network Formatter Asy. Kit |
RM1-4529-000CN | Paper delivery assy |
RM1-4526-000CN | Paper delivery drive assy |
RM1-4548-000CN | Paper feed assy |
RM1-4527-000CN | Paper feed Roller (Patin, galet d’entrainement) assy |
RM1-0037-020CN | PAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY |
RM1-4562-040CN | PAPER FEED SHAFT Z ASSY |
RM1-4562-000CN | Paper feed shaft Z assy |
RM1-4562-010CN | PAPER FEED SHAFT Z ASSY |
RM1-4532-000CN | Paper pick-up drive assy |
RM1-4549-000CN | Power Supply Assy, 110-127V |
RM1-4549-030CN | Power Supply Assy, 110-127V |
RM1-4578-000CN | Power Supply Assy, 220-240V |
RM1-4578-050CN | Power Supply Assy, 220-240V |
CB506-67904 | Printer Rollers Replacement Kit assembly |
Q7829-67925-5 | RAS description not found |
RM1-5460-010CN | REGISTRATION ASSY |
RM1-5460-000CN | Registration assy |
CB388-67903 | Replacement 110v Maintenance Kit |
CB388-67901 | Replacement 110v Maintenance Kit |
CB389-67903 | Replacement 220v Maintenance Kit |
CB389-67901 | Replacement 220v Maintenance Kit |
RM1-5449-010CN | RIGHT COVER ASSY |
RM1-5449-000CN | Right Cover assy P4014 |
RM1-4576-000CN | Right front guide assy |
RM1-5451-000CN | Right guide assy P4014 |
RC2-2667-000CN | Rod, switch |
XB1-1300-605CN | Screw, mach., pan head, M3x6 |
XB2-7400-606CN | SCREW, TOOTHED WASHER, M4X6 |
CB506-67906 | Service / Support CD Kit |
RL1-1658-000CN | Shaft, retard drive |
RM1-4525-000CN | Size detect assy |
RK2-0270-000CN | SOLENOID (TRAY 3) |
RU6-2115-000CN | Sping, Tension |
RC1-0199-000CN | SPRING |
RU6-2105-000CN | Spring, Grounding |
RC1-0133-000CN | Spring, tension |
RM1-4539-000CN | Tag holder assy |
CC364-67901 | TONER CARTOUCHE, TONER |
RM1-5250-040CN | TOP COVER ASSY |
RM1-5250-000CN | Top cover assy P4014 |
RM1-5250-020CN | Top cover assy P4014 |
RC2-5771-000CN | Torque Limiter |
RM1-5462-000CN | Transfer Roller (Patin, galet d’entrainement) Assy |
CB506-67903 | Transfer Roller (Patin, galet d’entrainement) Kit |
CB506-67905 | Tray 1 Roller (Patin, galet d’entrainement) Replacement Kit assmebly |
RM1-4559-000CN | Tray 2 cassette |
CC364-67902 | X Print Cartouche, toner; CC364X, 24k |
Caractéristiques techniques
HP LaserJet P4014, P4014N

Vitesse noir | 43 ppm |
Bac à papier | 500 feuilles |
Ref toner noir | CC364A |
Capacité toner noir | 10000 pages |