- code :

10.00.YY

- affichage :

10.00.YY Supply memory error (print cartridge)

- description :

data. The print cartridge is present but defective.
• 10.00.00 Supply memory error (black print cartridge) • 10.00.01 Supply memory error (cyan print cartridge) • 10.00.02 Supply memory error (magenta print cartridge) • 10.00.03 Supply memory error (yellow print cartridge)

- code :

10.10.YY

- affichage :

10.10.YY Supply memory error (missing elabel)

- description :

The product cannot read or write to at least one e-label, or at least one e-label is missing.
• 10.10.00 Supply memory error (e-label for the black print cartridge) • 10.10.01 Supply memory error (e-label for the cyan print cartridge) • 10.10.02 Supply memory error (e-label for the magenta print cartridge) • 10.10.03 Supply memory error (e-label for the yellow print cartridge) • 10.10.05 Supply memory error (e-label for the black image drum) • 10.10.06 Supply memory error (e-label for the cyan image drum) • 10.10.07 Supply memory error (e-label for the magenta image drum) • 10.10.08 Supply memory error (e-label for the yellow image drum)M€

- code :

10.90.XY

- affichage :

10.90.XY - Replace <color> Cartridge

- description :

A toner replenishment malfunction occurred and the toner concentration in the image drum dropped below 30%. This applies to both HP and non-HP print cartridges.
• 10.90.00 - Replace Black Cartridge • 10.90.01 - Replace Cyan Cartridge • 10.90.02 - Replace Magenta Cartridge • 10.90.03 - Replace Yellow Cartridge

- code :

10.xx.yy

- affichage :

10.xx.yy Supply Memory Error

- description :

The product cannot read or write to at least one print cartridge e-label, or an e-label is missing from a print cartridge.

- code :

11.XX

- affichage :

11.XX Internal clock error

- description :

The product's real time clock experienced an error.

- code :

13.01

- affichage :

13.01 Paper feed 1, Paper late jam

- description :

• The leading edge of the paper fed from Tray 1 stopped before reaching the registration sensor (C). • The leading edge of the paper fed from Tray 2 stopped before reaching the registration sensor (B). • The leading edge of the paper fed from Tray 3 stopped before reaching the registration sensor (A-1). • The leading edge of the paper fed from Tray 4 stopped before reaching the registration sensor (A-2). • The leading edge of the paper fed from Tray 5 stopped before reaching the registration sensor (A-3).89A

- code :

13.02

- affichage :

13.02 Paper Stop Jam In Tray 2 at Sensor D

- description :

The paper stopped at the registration sensor (D).

- code :

13.05

- affichage :

13.05 Paper Late Jam Between Sensors D and F

- description :

The leading edge of the paper stopped between the registration sensor (D) and the fuser-output sensor (F).

- code :

13.06

- affichage :

13.06 Paper Jam In Fuser

- description :

The paper stopped at the fuser-output sensor (F).

- code :

13.10

- affichage :

13.10 Paper Late Jam In Duplex Area Sensors F - G

- description :

The leading edge of the paper stopped between the output sensor (F) and switchback sensor (G).

- code :

13.11

- affichage :

13.11 Paper Stop Jam In Duplex Area at Sensor G

- description :

The paper stopped at the switchback-jam sensor (G).

- code :

13.12

- affichage :

13.12 Paper Late Jam In Duplex Area Sensors H - D

- description :

The duplex refeed paper stopped between the duplexer-delivery sensor (H) and the registration sensor (D).

- code :

13.12.11

- affichage :

13.12.11

- description :

Finisher stay jam at either PI33 or PI34 when engine powered on. When the engine is powered on, the finisher's upper-feed-path-entry sensor (PI33) or the upper-feed-path-exit sensor (PI34) is activated suggesting that there is paper in the upper paper path of the finisher at sensors PI33 or PI34.

- code :

13.12.12

- affichage :

13.12.12

- description :

Finisher delay jam at PI33. The engine signals the finisher that paper is about to enter the finisher from the IPTU. The finisher's upper-feed-path-entry sensor (PI33), which detects paper entering the finisher, does not detect the paper within the expected time period triggering the error.

- code :

13.12.13

- affichage :

13.12.13

- description :

Finisher stay jam at PI33. Finisher's upper-feed-path-entry sensor (PI33) is remaining activated longer than expected, suggesting that paper has jammed at the sensor.

- code :

13.12.14

- affichage :

13.12.14

- description :

Finisher delay jam at PI34. Upper-paper-path-entry sensor (PI33) has signaled that paper has passed but upperpaper- path-exit sensor PI34 does not actuate within the expected time, suggesting that the paper has jammed between PI33 and PI34 in the upper paper path.

- code :

13.12.15

- affichage :

13.12.15

- description :

Finisher stay jam at PI34 Finisher's upper-paper-path-exit sensor (PI34) remains activated longer than expected suggesting that paper has jammed at the sensor.

- code :

13.12.16

- affichage :

13.12.16

- description :

Finisher jam - door opened during Staple/ Stacking operation While the machine is printing, the upper-door (open/close) sensor (PI31) or front-door (open/close) sensor (PI32) or the front-door (open/close) switch (MSW31) has signaled that one of the doors has been opened, suggesting that there may now be paper found in the upper paper path.

- code :

13.12.17

- affichage :

13.12.17

- description :

Engine to finisher timing jam: unexpected arrival of paper to finisher Upper-paper-path-entry sensor (PI33) has detected paper before a signal from the engine has been received, indicating that paper is being delivered from the IPTU to the finisher.

- code :

13.12.21

- affichage :

13.12.21

- description :

Finisher upper-stapler (stapler 1) staple jam. When the staple motor (M41) is rotated forward, the staple home-position sensor (PI5) does not turn back on after the prescribed time has elapsed after it goes off, and the staple home-position sensor (PI50) turns on within the prescribed time after the staple motor (M41) is rotated backwards.

- code :

13.12.41

- affichage :

13.12.41

- description :

Finisher - Paper detected in booklet making portion of finisher at engine power on. Occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20), vertical-path-paper sensor (PI17), booklet-delivery sensor (PI11), paperpositioning- plate paper sensor (PI8), or booklet-making paper-entry sensor (PI22) when the machine is powered on.

- code :

13.12.42

- affichage :

13.12.42

- description :

Finisher delay jam at booklet-making paperentry sensor (PI22) Occurs when booklet making function is selected and after the engine signals the finisher that it is delivering paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated within the expected time period after receiving the engine's delivery signal, suggesting that a paper jam has occurred somewhere between the output accessory bridge (IPTU) and sensor PI22.

- code :

13.12.43

- affichage :

13.12.43

- description :

Finisher stay jam at booklet-making paperentry sensor (PI22) Occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected, suggesting that there is a paper jam at the sensor.

- code :

13.12.44

- affichage :

13.12.44

- description :

Finisher delay jam at booklet-making firstpaper sensor (PI18) Occurs when the first-paper sensor (PI18) is not activated within the expected time following the activation of the booklet-making paper-entry sensor (PI22), suggesting that there is a paper jam in the area between PI22 and PI18.

- code :

13.12.45

- affichage :

13.12.45

- description :

Finisher stay jam at booklet-making firstpaper sensor (PI18), flapper-1 paper sensor (PI19) or flapper-2 paper sensor (PI20) Occurs when PI18, PI19 or PI20 remain activated longer than expected, suggesting that there is a paper jam in the flapper 1 and 2 area of the booklet-maker section of the finisher.

- code :

13.12.46

- affichage :

13.12.46

- description :

Finisher jam - door was opened during booklet making operation. Occurs while the machine is booklet making and the booklet-delivery-door sensor (PI3) or the booklet-paper-path open/close sensor (PI3) detects that the door or paper path has been opened. Also occurs when the finisher's front-door sensor (PI32) has been opened with paper remaining in the processing tray of the main stapler while the finisher is not operating.

- code :

13.12.51

- affichage :

13.12.51

- description :

Finisher jam: rear booklet stapler (SW5) When the rear-staple motor (M6) is rotated forward, the staple home-position sensor (SW5) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).

- code :

13.12.52

- affichage :

13.12.52

- description :

Finisher jam: front-booklet stapler (SW7) When the rear-staple motor (M7) is rotated forward, the staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).

- code :

13.12.61

- affichage :

13.12.61

- description :

Finisher delay jam at the booklet-delivery sensor (PI11) Occurs when the folded booklet exits the folding rollers and does not reach the bookletdelivery sensor (PI11) within the expected time.

- code :

13.12.62

- affichage :

13.12.62

- description :

Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17) Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing the arrival of the new booklet from the folding rollers. Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after the paper has already passed through the folding rollers and is now detected by the booklet-delivery sensor (PI11).

- code :

13.13

- affichage :

13.13 Paper Stop Jam In Duplex Area Sensors G - H

- description :

The duplex refeed paper stopped between the switchback sensor (G) and the duplexerdelivery sensor (H).

- code :

13.1C

- affichage :

13.1C Fuser Wrap Jam, Paper in Fuser

- description :

The paper is wrapping at the fuser.

- code :

13.20

- affichage :

13.20 Paper Eject Jam at Sensors E, F - G

- description :

The paper stopped at either the loop sensor (E), the fuser-output sensor (F) or the switchback sensor (G).

- code :

13.21

- affichage :

13.21 Door Open Jam

- description :

The paper position is unknown.

- code :

13.2B

- affichage :

13.2B Paper Stop Jam In Output Accessory Bridge

- description :

The paper stopped before reaching IPTU sensor 1 (K).

- code :

13.2C

- affichage :

13.2C Paper Late Jam in Output Accessory Bridge (1)

- description :

The paper stopped between IPTU sensor 1 (K) and IPTU sensor 3 (M).

- code :

13.2D

- affichage :

13.2D Paper Late Jam in Output Accessory Bridge (2)

- description :

The paper stopped in the path along IPTU sensor 1 (K), IPTU sensor 2 (L), and IPTU sensor 3 (M).

- code :

13.2E

- affichage :

13.2E Paper Late Jam Near Fuser at Sensors F - J

- description :

The paper stopped between the fuser-output sensor (F) and the output-bin-full sensor (J).

- code :

13.30

- affichage :

13.30 Paper Late Jam, Jam In Cassette

- description :

• The leading edge of the paper fed from Tray 1 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 2 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 3 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 4 stopped before reaching the registration sensor (D). • The leading edge of the paper fed from Tray 5 stopped before reaching the registration sensor (D).

- code :

13.7C

- affichage :

13.7C Delivery Delay Jam 1

- description :

There is a delay in reaching the first IPTU sensor.

- code :

13.7D

- affichage :

13.7D Delivery Delay Jam 2

- description :

There is a delay in reaching the last IPTU sensor.

- code :

13.7E

- affichage :

13.7E Delivery Delay Jam 3

- description :

There is a delay in reaching the output rollers from the fuser.

- code :

13.80

- affichage :

13.80 External Output Device Paper Jam

- description :

There is a delivery jam on the IPTU between the first and last sensor.

- code :

13.90

- affichage :

13.90 Non-specific Paper Jam

- description :

The leading edge of the paper is at the registration sensor (D).

- code :

13.JJ.NT

- affichage :

13.JJ.NT- Jam below control panel

- description :

A jam occurred below the control panel.

- code :

13.XX.YY

- affichage :

13.XX.YY Jam inside output accessory bridge

- description :

There is a paper jam inside the outputaccessory bridge (IPTU).

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The product does not have enough memory to print the page.

- code :

22

- affichage :

22 EMBEDDED I/O BUFFER OVERFLOW

- description :

Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol might be in use.

- code :

30.01.02

- affichage :

30.01.02 Scanner failure

- description :

The ADF is jammed or the sensor failed.

- code :

30.01.03

- affichage :

30.01.03 Scanner failure

- description :

An ADF pickup failure occurred.

- code :

30.01.06

- affichage :

30.01.06 Scanner failure

- description :

The scanner-lamp fan failed.

- code :

30.01.08

- affichage :

30.01.08 Scanner failure

- description :

The scanner is locked, or the home sensor or flat cable failed.

- code :

30.01.14

- affichage :

30.01.14 Scanner failure

- description :

The SCB firmware failed.

- code :

30.01.15

- affichage :

30.01.15 Scanner failure

- description :

The scanner initialization failed.

- code :

30.01.18

- affichage :

30.01.18 Scanner failure

- description :

The SCB ASIC failed.

- code :

30.01.19

- affichage :

30.01.19 Scanner failure

- description :

The scanner lamp failed.

- code :

30.01.25

- affichage :

30.01.25 Scanner failure

- description :

The copy-process board (CPB) failed.

- code :

30.01.34

- affichage :

30.01.34 Scanner failure

- description :

The scanner initialization failed, and the copy-process board (CPB) cannot communicate with the scanner-control board (SCB).

- code :

30.01.39

- affichage :

30.01.39 Scanner failure

- description :

There was an AFE1 (analog front-end) failure.

- code :

30.01.40

- affichage :

30.01.40 Scanner failure

- description :

The scanner AFE 2 failed.

- code :

30.01.41

- affichage :

30.01.41 Scanner failure

- description :

There was a CPB error.

- code :

30.01.42

- affichage :

30.01.42 Scanner failure

- description :

The scanner cable is disconnected

- code :

30.01.43

- affichage :

30.01.43 Scanner failure

- description :

The CPB memory is full.

- code :

30.01.44

- affichage :

30.01.44 Scanner failure

- description :

There is an SCB communication error.

- code :

30.01.45

- affichage :

30.01.45 Scanner failure

- description :

The CPB memory is full.

- code :

30.01.46

- affichage :

30.01.46 Scanner failure

- description :

The CPB enumeration failed.

- code :

40

- affichage :

40 Embedded I/O Bad Transmission

- description :

A temporary printing error occurred. The connection between the product and the EIO card in the specified slot has been broken.

- code :

41.3

- affichage :

41.3 Load Tray <XX>: [Type] [Size]

- description :

The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray. This message also appears if two or more sheets of media stick together in the product or if the tray is not adjusted correctly. If using glossy paper, ensure that it has been acclimated.

- code :

41.5

- affichage :

41.5 Load Tray <XX>: [Type], [Size] To use another tra

- description :

The product detected an unexpected paper size. There is a tray type mismatch. The tray is a cassette and there is another tray available for use.

- code :

41.X

- affichage :

41.X ERROR

- description :

A temporary printing error occurred.

- code :

48.01

- affichage :

48.01 Transfer unit error

- description :

The ITB top sensor malfunctioned.

- code :

49.XXXXX

- affichage :

49.XXXXX ERROR

- description :

A critical firmware error occurred.

- code :

50.1

- affichage :

50.1 Fuser error

- description :

The fuser experienced a low-temperature error while printing or after it warmed up.

- code :

50.2

- affichage :

50.2 Fuser error

- description :

The fuser experienced a warm-up error.

- code :

50.3

- affichage :

50.3 Fuser error

- description :

The fuser experienced a high-temperature error.

- code :

50.4

- affichage :

50.4 Fuser error

- description :

There was an error with the fuser drive circuit.

- code :

50.5

- affichage :

50.5 Fuser error

- description :

The fuser experienced a type-mismatch error.

- code :

50.7

- affichage :

50.7 Fuser error

- description :

The fuser experienced a pressure-release mechanism error.

- code :

50.8

- affichage :

50.8 Fuser error

- description :

The fuser experienced a low-temperature error.

- code :

50.9

- affichage :

50.9 Fuser error

- description :

The fuser experienced a high-temperature error.

- code :

50.A

- affichage :

50.A Fuser Error

- description :

There is a low-temperature error.

- code :

50.B

- affichage :

50.B Fuser Error

- description :

There is a high-temperature error.

- code :

51.1Y

- affichage :

51.1Y Error

- description :

There is a beam detect error. • 51.10=black • 51.11=cyan • 51.12=magenta • 51.13=yellow

- code :

51.2Y

- affichage :

51.2Y Error

- description :

There is a laser error.
• 51.20=black • 51.21=cyan • 51.22=magenta • 51.23=yellow

- code :

52.00

- affichage :

52.00 Error

- description :

The scanner experienced a startup error.

- code :

52.10

- affichage :

52.10 Error

- description :

There is a laser scanner startup error.

- code :

52.20

- affichage :

52.20 Error

- description :

The scanner experienced a rotational error.

- code :

53.10.0X

- affichage :

53.10.0X Unsupported DIMM

- description :

An unsupported DIMM is installed.

- code :

54.01

- affichage :

54.01 Error

- description :

The environmental sensor experienced an error.

- code :

54.15

- affichage :

54.15 Error

- description :

The yellow-toner-level sensor experienced an error.

- code :

54.16

- affichage :

54.16 Error

- description :

The magenta-toner-level sensor experienced an error.

- code :

54.17

- affichage :

54.17 Error

- description :

The cyan-toner-level sensor experienced an error.

- code :

54.18

- affichage :

54.18 Error

- description :

The black-toner-level sensor experienced an error.

- code :

55.00.YY

- affichage :

55.00.YY DC Controller Communication Error

- description :

The DC controller experienced a communication error.

- code :

55.01.YY

- affichage :

55.01.YY DC Controller Memory Error

- description :

There is an error with the DC controller memory.

- code :

55.02.YY

- affichage :

55.02.YY Outgoing Parity Error

- description :

There is a DC controller outgoing parity error.

- code :

55.03.YY

- affichage :

55.03.YY No Engine Responsesupply unit.

- description :

DC controller no response error.

- code :

55.04.YY

- affichage :

55.04.YY Communications Timeout

- description :

There was a DC controller communications timeout.

- code :

55.05

- affichage :

55.05 Error

- description :

An interruption occurred during a remote firmware update.

- code :

56.01

- affichage :

56.01 - Illegal input

- description :

There was an illegal input.

- code :

56.02

- affichage :

56.02 - Illegal output

- description :

There was an illegal output.

- code :

57.01

- affichage :

57.01 Error

- description :

The VOC fan (FM4) experienced an error.

- code :

57.03

- affichage :

57.03 Error

- description :

The fuser cooling fan (FM2) experienced an error.

- code :

57.04

- affichage :

57.04 Error

- description :

The cartridge-area cooling fan (FM3) experienced an error.

- code :

57.05

- affichage :

57.05 Error

- description :

The low-voltage power-supply cooling fan (FM5) experienced an error.

- code :

57.06

- affichage :

57.06 Error

- description :

The cartridge-front-area cooling fan (FM6) experienced an error.

- code :

57.07

- affichage :

57.07 Error

- description :

The laser/scanner-unit cooling fan (FM1) experienced an error.

- code :

57.08

- affichage :

57.08 Error

- description :

The delivery-unit cooling fan (FM7) experienced an error.

- code :

57.09

- affichage :

57.09 Error

- description :

The scanner fan or control panel fan has failed.

- code :

59.30

- affichage :

59.30 Error

- description :

The fuser motor experienced a startup error.

- code :

59.40

- affichage :

59.40 Error

- description :

The fuser motor experienced a rotational error.

- code :

59.50

- affichage :

59.50 Error

- description :

The black-image-drum motor experienced a startup error.

- code :

59.51

- affichage :

59.51 Error

- description :

The cyan-image-drum motor experienced a startup error.

- code :

59.52

- affichage :

59.52 Error

- description :

The magenta-image-drum motor experienced a startup error.

- code :

59.53

- affichage :

59.53 Error

- description :

The yellow-image-drum motor experienced a startup error.

- code :

59.60

- affichage :

59.60 Error Black Image Drum Motor rotation error

- description :

The black-image-drum motor experienced a rotational error.

- code :

59.61

- affichage :

59.61 Error

- description :

The cyan-image-drum motor experienced a rotational error.

- code :

59.62

- affichage :

59.62 Error

- description :

The magenta-image-drum motor experienced a rotational error.

- code :

59.63

- affichage :

59.63 Error

- description :

The yellow-image-drum motor experienced a rotational error.

- code :

59.90

- affichage :

59.90 Error

- description :

The ITB motor rotated abnormally.

- code :

59.A0

- affichage :

59.A0 Error

- description :

The ITB motor rotated abnormally.

- code :

59.C0

- affichage :

59.C0 Error

- description :

The developer-disengagement motor experienced a rotational error.

- code :

59.F0

- affichage :

59.F0 Error

- description :

The primary-transfer-roller disengagement motor experienced an error.

- code :

59.XY

- affichage :

59.XY ERROR

- description :

A temporary printing error occurred.

- code :

60.02

- affichage :

60.02 Tray 2 lifting error

- description :

The Tray 2 lifter motor experienced an error.

- code :

60.03

- affichage :

60.03 Tray 3 lifting error

- description :

The Tray 3 lifter motor experienced an error

- code :

60.04

- affichage :

60.04 Tray 4 lifting error

- description :

The Tray-4 lifter motor experienced an error.

- code :

60.05

- affichage :

60.05 Tray 5 lifting error

- description :

The Tray 5 lifter motor experienced an error.

- code :

60.XX

- affichage :

60.<XX> Tray <X> lifting error

- description :

The tray number specified by <XX> is in the process of lifting the paper to the top of the tray for proper feeding, and an obstruction prevents the tray from lifting properly.

- code :

65.12.99

- affichage :

65.12.99 Output accessory disconnected

- description :

An external paper-handling product connection has been interrupted.

- code :

66.00.15

- affichage :

66.00.15. External Device Failure

- description :

This error occurs if the external device upgrade is not accomplished in a specified time frame. This forces the PHC to crash, and the user will have to turn the product off and then on and attempt the upgrade again.

- code :

66.12.01

- affichage :

66.12.01

- description :

Finisher to engine communication error The communication between the print engine and the finisher has been interrupted or lost.

- code :

66.12.02

- affichage :

66.12.02

- description :

Finisher board communication error Occurs when the finisher's stacker-controller board has had a internal communication problem between the two processors on the board.

- code :

66.12.03

- affichage :

66.12.03

- description :

Finisher control board RAM error The checksum for the finisher stacker controller PCA has an error when the power is turned on.

- code :

66.12.11

- affichage :

66.12.11

- description :

Finisher error: swing motor (M36) and the swing-guide home-position sensor (PI35) Occurs when the swing guide does not leave its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds. Also occurs when the swing guide does not return to its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds.

- code :

66.12.12

- affichage :

66.12.12

- description :

Finisher error - shutter movement malfunction Normal operation: When the shutter clutch (CL31) and stack-ejection lower-roller clutch (CL32) are on, the shutter moves up (closed) when the stack-ejection motor (M32) turns forward and moves down (open, delivery enabled) when the motor turns backwards. Error occurs when the shutter home-position sensor (PI45) indicates no change when the stack-ejection motor (M32) is activated for 3 seconds, indicating that the shutter is not moving.

- code :

66.12.13

- affichage :

66.12.13

- description :

Finisher error - stack trailing-edge motor (M39) In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition to the stack-ejection roller to support the rear end of the stack during stack ejection. Error occurs when the stacker trailing-edge guide does not leave its home position (PI39) after the stack trailing-edge motor (M39) has been turned on for 3 seconds.

- code :

66.12.14

- affichage :

66.12.14

- description :

Finisher stapling and offsetting front-aligningplate motor failure In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-homeposition sensor (PI36) when the frontaligning- plate motor (M33) has been driven for 4 seconds.

- code :

66.12.15

- affichage :

66.12.15

- description :

Finisher stapling or offsetting rear-aligningplate motor failure (M34) In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate rear- home- position sensor (PI37) when the rearaligning- plate motor (M34) has been driven for 4 seconds.

- code :

66.12.16

- affichage :

66.12.16

- description :

Finisher error - speed-change motor (M40) The speed-change motor M40 and sensor PI49 associated with this error have been removed from the output device prior to introduction to the field. This error message should never be seen in the field.

- code :

66.12.21

- affichage :

66.12.21

- description :

Finisher upper-stapler motor failure (M41) Error occurs either when the stapler does not leave stapler home position (PI50) after staple motor (M41) is driven for 0.4 seconds or when it does not return to stapler home position after the staple motor has detected a motor-lock condition and the motor is driven backwards for 0.4 seconds, attempting to reach home position. NOTE: PI50 and M41 are located on the stapler assembly and can only be replaced by replacing entire stapler assembly. M41 (Staple Motor) drives the insertion and crimping of the staple only (not location of the staple on paper). PI50 senses the home position of the stapler as it is inserting and crimping a staple only (not location of the staple on the paper). The stapler-safety switch (MS34) that assures that stapler motor (M41) is disabled when it senses a finger may be in the stapler.

- code :

66.12.22

- affichage :

66.12.22

- description :

Finisher upper stapler-shift motor failure (M35) Error occurs when the stapler does not leave the stapler-shift home-position sensor (PI40) after the stapler-shift motor (M35) has driven for 5 seconds. Also occurs when the stapler fails to return to the stapler-shift home-position sensor (PI40) after the stapler-shift motor (M35) has been driven for 20 seconds.

- code :

66.12.23

- affichage :

66.12.23

- description :

Finisher upper stapler failure Occurs when stapler-alignment-interference sensor (PI46) is activated, signaling that the stapler unit is not in its proper position for stapling to occur. This is to prevent damage to stapler from occurring when stapler is positioned over one of the three stoppers when the signal to staple has been sent.

- code :

66.12.31

- affichage :

66.12.31

- description :

Finisher error - 1st-tray lift/lower motor (M37) Occurs when the output-bin 1 does not activate the home-position sensor (PI41) when the output-bin-1-shift motor (M37) is driven for 20 seconds. Also occurs when output-bin 1 does not move when output-bin-1-shift motor (M37) is driven for 4 seconds. Also occurs when the output-bin-1 switch (MSW33) is activated while output-bin 1 is operating. NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.

- code :

66.12.32

- affichage :

66.12.32

- description :

Finisher error: second-tray lift/lower motor (M38) Occurs when the output-bin 2 does not activate the home-position sensor (PI48) when the output-bin-1 shift motor (M38) is driven for 20 seconds. Also occurs when output-bin 2 does not move when output-bin-1–shift motor (M38) is driven for 4 seconds. Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-shift PCA when no paper has been sensed by the output-bin-2 paper sensor (PI43). NOTE: output-bin-2 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.

- code :

66.12.34

- affichage :

66.12.34 Output accessory failure

- description :

An output accessory is not functioning properly.

- code :

66.12.41

- affichage :

66.12.41

- description :

Finisher: folding-paper-positioning-plate motor (M4) The paper-positioning-plate motor (M4), located in the booklet making area of the finisher, controls the Up and down positioning of the stacked paper for stitch stapling and for folding. Error occurs when the paper-positioningplate home-position sensor (PI7) does not turn on when the paper-positioning-plate motor (M4) has been driven for 1500 pulses. Also occurs when the paper-positioning-plate home-position sensor (PI7) does not turn off when the paper-positioning-plate motor (M4) has been driven for 300 pulses.

- code :

66.12.42

- affichage :

66.12.42

- description :

Finisher error: folding-guide motor (M3) The guide motor (M3), located in the bookletmaking area of the finisher, controls the position of the guide plate. The guide plate is positioned in front of the folding rollers as the paper stack is being stapled, allowing the bottom edge of the paper to smoothly pass by the folding rollers. When the stacked paper is lowered to the folding position, the guide motor (M3) lowers the guide plate out of the way to allow the paper stack to be pushed into the folding rollers. Error occurs when The guide-home-position sensor (PI13) does not turn on when the guide motor (M3) has been driven for 700 pulses. Also occurs when the guide-home-position sensor (PI13) does not turn off when the guide motor (M3) has been driven for 50 pulses.

- code :

66.12.43

- affichage :

66.12.43

- description :

Finisher error: paper-fold motor (M2) M2: paper-fold motor, located in the booklet making area of the finisher, drives the rotation of the folding rollers to create the desired fold in the paper. The error occurs when the number of pulses by the paper-fold-motor clock sensor (PI4) is less than expected standard value. Also occurs when the status of the paper-fold home-position sensor (PI21) does not change when the paper-fold motor (M2) has been driven for 3 seconds.

- code :

66.12.44

- affichage :

66.12.44

- description :

Finisher - folding-paper-alignment motor (M5) M5 - The alignment motor, located in the booklet making area of the finisher, drives the two alignment plates that adjust the side edges of the stacked paper so that the paper in the stack is perfectly aligned with one another. Error occurs when the aligning-plate homeposition sensor (PI5) does not turn on when the aligning-plate motor (M5) has been driven for 500 pulses. Also occurs when the aligning-plate homeposition sensor (PI5) does not turn off when the aligning-plate motor (M5) has been driven for 50 pulses.

- code :

66.12.45

- affichage :

66.12.45

- description :

Finisher - paper-pushing-plate motor (M8) Error occurs when the paper-pushing-plate home-position sensor (PI14) does not turn on when the paper-pushing-plate motor (M8) has been driven for 0.3 seconds. Also occurs when the paper-pushing-plate home-position sensor (PI14) does not turn off when the paper-pushing-plate motor (M8) has been driven for 80 ms. Also occurs when the paper-pushing-plate leading-edge-position sensor (PI15) does not turn off when the paper-pushing-plate motor (M8) has been driven for 80 ms. Also occurs when the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI1) is less than expected standard value. Also occurs when the paper-pushing-plate leading-edge-position sensor (PI15) does not turn on when the paper-pushing-plate motor (M8) has been driven for 0.3 seconds.

- code :

66.12.46

- affichage :

66.12.46

- description :

Finisher - Communication Lost with Stitcher Controller PCA Error occurs when communication between the stacker-controller board and the saddlestitcher- controller board has been lost or interrupted.

- code :

66.12.47

- affichage :

66.12.47

- description :

Finisher error - micro switches - doors There are three switches in the bookletmaker finisher: SW1 (saddle-guide switch also known as the inlet-door switch), SW3 the booklet-ejection-door switch, and MS31 the front-door switch. The stapler/stacker finisher only has one switch, MS31 for the front door of the finisher. All three switches detect if the associated door or guide plate is open or closed. Each of the switches also have a sensor (SW1/PI9, SW3/PI3, and MS31/PI32) that acts as a backup and detects the same information as the switches. The error occurs when all the doors and guides are closed and there is a mismatch in readings between the sensors and the switches. For example, the front finisher door is closed, PI32 senses the door is closed and MS31 senses the door is still open. Associated finisher door and guide switches and sensors are as follows: • Saddle-guide switch SW1 and saddleguide sensor PI9 • Booklet-ejection-door switch SW3 and booklet-ejection-door sensor PI3 • Front-door switch MS31 and front-door sensor PI32

- code :

66.12.51

- affichage :

66.12.51

- description :

Finisher error- rear-booklet-stapler motor (M6) The booklet-maker stitch staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW5) is part of the rear-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW5, the stitch motor (M6) is also part of the overall-stitch stapler unit and replacement requires the replacement of saddle-stapler assembly. Error occurs when the front booklet-makerstapler stitching-home-position sensor (SW5) does not turn on when the stitch motor (rear) (M6) has been driven forward for 0.5 seconds. Also occurs when the front booklet-makerstapler stitching-home-position sensor (SW5) does not turn off when the stitch motor (rear) (M6) has been driven forward for 0.5 seconds.

- code :

66.12.52

- affichage :

66.12.52

- description :

Finisher error - front booklet-stapler motor (M7) The booklet-maker stitch staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW7) is part of the front-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW7, the stitch motor (M7) is also part of the overall-stitch stapler unit and replacement requires the replacement of saddle-stapler assembly. Error occurs when the front booklet-maker stapler-stitching home-position sensor (SW7) does not turn ON when the stitch motor (Front)(M7) has been driven forward for 0.5 seconds. Also occurs when the front booklet-maker stapler-stitching home-position sensor (SW7) does not turn off when the stitch motor (front) (M7) has been driven forward for 0.5 seconds.

- code :

66.XY.ZZ

- affichage :

66.XY.ZZ Output device failure

- description :

An error occurred in an external paperhandling accessory.

- code :

68.X

- affichage :

68.X Storage error settings changed

- description :

At least one of the settings saved in the nonvolatile storage device is invalid and was reset to its factory default. Printing can continue, but there may be some unexpected behavior because an error occurred in permanent storage. • 68.0: The onboard NVRAM failed. • 68.1: The removable disk (flash or hard) failed.

- code :

69.X

- affichage :

69.X Error

- description :

A duplex error occurred.

- code :

79.XXXX

- affichage :

79.XXXX - ERROR

- description :

A critical hardware error occurred.

- code :

8X.YYYY

- affichage :

8X.YYYY EMBEDDED JETDIRECT ERROR

- description :

The embedded HP Jetdirect print server encountered a critical error, as specified by YYYY.