- code :

10.XX.YY

- affichage :

10.XX.YY Supplies Error

- description :

A 10.XX.YY Supplies Error indicates either an error with one of the print cartridges or a notification of Override at out or Color Supply Out settings. The values of XX are: • 00 = memory error on supply • 10 = memory tag missing • 30 = non-HP supply in use • 32 = unauthorized supply in use • 70 = cartridge-out override activated (Override In Use) • 71 = monochrome printing after color cartridge out activated (Printing Black Only) • 80 = cartridge-out override deactivated because user limit reached (Override Not In Use) • 81 = monochrome printing after color cartridge out deactivated (Not Printing Black Only) • 88 = cartridge-out override deactivated because maximum use/wear limit reached (Override Not In Use) • 89 = cartridge-out override deactivated because cartridge out of toner (Override Not In Use) • 90 = replace cartridge (Replace <color> Cartridge) • 92 = cartridge not engaged
For errors 70 through 92, the main description appears only in the event log and is not posted on the control panel. The control-panel message is indicated in parentheses. The values of YY are: • 00 = black print cartridge • 01 = cyan print cartridge • 02 = magenta print cartridge • 03 = yellow print cartridgep

- code :

11.XX

- affichage :

11.XX Internal clock error

- description :

This message is affichageed when there is a problem with the real-time clock on the formatter board.
11.01 = Dead clock battery 11.02 = Dead real-time clock

- code :

13.01.00

- affichage :

13.01.00 JAM IN TRAY 1

- description :

Paper is jammed in tray 1.

- code :

13.01.11

- affichage :

13.01.11 JAM INSIDE LOWER RIGHT DOOR

- description :

There is a paper jam inside the lower right door, or the paper did not feed from the paper tray.

- code :

13.02.00

- affichage :

13.02.00 JAM INSIDE RIGHT DOORS

- description :

Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.

- code :

13.05.00

- affichage :

13.05.00 JAM INSIDE RIGHT DOORS

- description :

Paper is jammed inside the right doors. The trailing edge was not detected by sensor SR12 after the specified time.

- code :

13.06.00

- affichage :

13.06.00 JAM INSIDE UPPER RIGHT DOOR

- description :

There is a paper jam inside the right doors.

- code :

13.09.00

- affichage :

13.09.00 JAM INSIDE FRONT SMALL DOOR

- description :

Paper is jammed inside the front small door.

- code :

13.11.00

- affichage :

13.11.00 JAM INSIDE UPPER RIGHT DOOR

- description :

Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor), or in the fuser.

- code :

13.12.07

- affichage :

13.12.07 Jam In Stapler

- description :

The stapler could not finish its cycle but was able to return to the home position If the stapler drive does not return to home position (HP) during the normal cycle, the stapler/stacker driver signals M1304 (stapler motor) to rotate once in reverse. If the HP signal is now detected, the stapler/ stacker driver sends a signal to the formatter that a staple jam is present.

- code :

13.12.08

- affichage :

13.12.08 Jam In Left Accessory

- description :

Stay jam in accumulator. Paper sensor PS 1302 stayed activated longer than expected. This signal is generated by sensor PS1302 (delivery sensor). PS1302 is located just before the delivery rollers. In order to reach or see the sensor arm, lift the upper delivery rollers and upper paper-path guide plate. You will now be able to see and toggle the sensor arm activating PS1302.

- code :

13.12.09

- affichage :

13.12.09 Jam In Left Accessory

- description :

Stay jam at the entrance to the stapler/ stacker. Sensor PS1301 stayed activated longer than expected. This signal is generated by sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower-entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

- code :

13.12.10

- affichage :

13.12.10 Jam In Left Accessory

- description :

Delay jam in entry. Paper did not arrive at the paper-inlet sensor PS1301 within the expected time. This signal is generated from sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

- code :

13.12.11

- affichage :

13.12.11 Jam In Left Accessory

- description :

Initial jam. At power on, paper was present at the entrance of the stapler/stacker at sensor PS1301. This signal is generated by sensor PS1301 (paper-inlet sensor). PS1301 is located under the lower entrance guide plate with the sensor arm extending up through the guide plate and into the paper path.

- code :

13.13.00

- affichage :

13.13.00 JAM INSIDE RIGHT DOORS

- description :

Paper is jammed inside the right doors. The front edge did not reach sensor SR1 within the specified time after reaching sensor SR12.r unit.

- code :

13.21.00

- affichage :

13.21.00 JAM IN TRAY X

- description :

There is a paper jam inside the upper right door or inside the fusing unit.

- code :

13.30.00

- affichage :

13.30.00 JAM INSIDE DRAWER BELOW TRAY 1

- description :

Paper is jammed inside the drawer.

- code :

13.31.00

- affichage :

13.31.00 JAM INSIDE UPPER RIGHT DOOR

- description :

Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor).

- code :

13.XX.YY

- affichage :

13.XX.YY JAM INSIDE OUTPUT ACCESSORY BRIDGE

- description :

Paper is jammed inside the output accessory bridge.

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The MFP received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

- code :

21

- affichage :

21 PAGE TOO COMPLEX

- description :

The page formatting process was not fast enough for the MFP.

- code :

22

- affichage :

22 EMBEDDED I/O BUFFER OVERFLOW

- description :

Too much data was sent to the embedded HP Jetdirect print server.

- code :

30.00.01

- affichage :

30.00.01

- description :

Scanner communication error. The formatter is unable to communicate with the scanner.

- code :

30.01.01

- affichage :

30.01.01

- description :

The flatbed scanner cover is open. This is a status message only.

- code :

30.01.02

- affichage :

30.01.02

- description :

A paper jam has occurred in the ADF paper path.

- code :

30.01.03

- affichage :

30.01.03

- description :

The ADF could not pick up the paper. If the paper does not pass the paper-presence sensor, it will be reported as an ADF paperpick error.

- code :

30.01.06

- affichage :

30.01.06

- description :

The scanner fan, located at the base of the scanner assembly, has failed. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. The fan also operates during the MFP initialization sequence.

- code :

30.01.07

- affichage :

30.01.07

- description :

A communication error has occurred in the scanner.

- code :

30.01.08

- affichage :

30.01.08

- description :

Carriage home-position error. The carriage did not pass the home-position sensor within the allotted amount of time.

- code :

30.01.10

- affichage :

30.01.10

- description :

The ADF fan is not operating. This fan operates only during the ADF scan process.

- code :

30.01.15

- affichage :

30.01.15

- description :

The scanner initialization failed.

- code :

30.01.18

- affichage :

30.01.18

- description :

An error occurred on the scanner PCB.

- code :

30.01.19

- affichage :

30.01.19

- description :

An error has occurred in the scanner lamp.

- code :

30.01.22

- affichage :

30.01.22

- description :

A fatal hardware error has occurred in the scanner.

- code :

30.01.23

- affichage :

30.01.23

- description :

A scanner calibration error has occurred.

- code :

30.01.24

- affichage :

30.01.24

- description :

The ADF jam-access door is open.

- code :

30.01.25

- affichage :

30.01.25

- description :

A general error has occurred in the scanner ADF. This error is most likely a memory corruption error.

- code :

30.01.29

- affichage :

30.01.29

- description :

The ADF output bin is full.

- code :

30.01.36

- affichage :

30.01.36

- description :

The scanning firmware upgrade failed. The MFP automatically tires to upgrade the firmware again the next time the MFP is power cycled.

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

A connection with the embedded Jetdirect print server has been broken.

- code :

41.3

- affichage :

41.3 LOAD TRAY XX <TYPE> <SIZE>

- description :

The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray.

- code :

41.5

- affichage :

41.5 Unexpected Type In Tray <X>

- description :

The printer senses a different media type in the media path than configured in the tray.

- code :

49.XXXXX

- affichage :

49.XXXXX ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cables, poor-connections, or home-grown programs. On rare occasions, the formatter is at fault.

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred. The following are specific fuser errors: 50.1: A low fuser temperature error has occurred in the main thermistor. 50.2: A fuser warmup service error has occurred. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 50.8: Low fuser sub-thermistor temperature 50.9: High fuser sub-thermistor temperature The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.

- code :

51.1Y

- affichage :

51.1Y Printer Error

- description :

A laser error has occurred. 51.10 = Black 51.11 = Cyan 51.12 = Magenta 51.13 =Yellow

- code :

51.2Y

- affichage :

51.2Y Printer Error

- description :

A laser beam error has occurred. 51.20 = Black 51.21 = Cyan 51.22 = Magenta 51.23 = Yellow

- code :

52.XY

- affichage :

52.XY ERROR

- description :

A printer error has occurred.
X Description 00 = Scanner error 01 = Scanner startup error 02 = Scanner rotation error Y Description 0 = Black 1 = Cyan 2 = Magenta 3 = Yellow

- code :

53.XY.ZZ

- affichage :

53.XY.ZZ CHECK RAM DIMM SLOT <X>

- description :

A memory error has occurred.
X DIMM Type 1 = RAM
Y Device Location 1 = DIMM Slot 1 2 = DIMM Slot 2
ZZ Error Number 00 = Unsupported memory 01 = Unrecognized memory 02 = Unsupported memory size 03 = Failed RAM test 04 = Exceeded maximum RAM size 05 = Invalid DIMM speed

- code :

54.XX

- affichage :

54.XX Printer Error

- description :

54 errors indicate sensor abnormalities. Sensor abnormalities are caused by failed or black sensors, or sensors that report results outside of an expected range. NOTE: Some 54 errors do not stop the printing process and are noted on the event log but not on the control panel. 54.01 = environmental temperature sensor output is abnormal (appears only in the event log) 54.05 = Media sensor failure (appears only in the event log) 54.07 = yellow drum phase (home) position sensor 54.08 = magenta drum phase (home) position sensor 54.09 = cyan drum phase (home) position sensor 54.0A = black drum phase (home) position sensor 54.0B = Density Sensor Out of Range 54.0C = Halftone Calibration 54.0D = Halftone Calibration Diffusion 54.0F = CPR Out of Range NOTE: Errors 07 through 0F appear only in the event log and printing continues.

- code :

55.XX.YY

- affichage :

55.XX.YY DC CONTROLLER ERROR

- description :

A printer command error has occurred. Values of XX are: 01 - DC controller memory error 02 - DC controller memory error 03 - No engine response 04 - Communication error 05 - RFU error

- code :

56.XX

- affichage :

56.XX ERROR

- description :

A printer error has occurred. 56.01 = Input device 56.02 = Output device

- code :

57.XX

- affichage :

57.XX ERROR

- description :

A printer fan error has occurred. 57.01 = Delivery fan 57.03 = Sub power supply fan 57.04 = Cartridge fan 57.05 = Duplex fan 57.06 = Control fan 2 57.07 = Control fan 1 57.08 = ETB fan 57.0A = Power supply fan 57.09 = Fuser fan

- code :

58.XX

- affichage :

58.XX ERROR

- description :

A memory tag error was detected.
XX Description 58.03 = Memory controller PCB 58.04 = Memory controller PCB power supply

- code :

59.XY

- affichage :

59.XY ERROR

- description :

A printer motor error has occurred.
X Description 0 = Motor error 1 = Motor startup error 2 = Motor rotation error 3 = Fuser motor startup error 4 = Fuser motor rotation error 5 = Image drum motor startup error 6 = Image drum motor rotation error 9 = ETB motor startup error A = ETB motor rotation error B = Developing disengaging motor startup error C = Developing disengaging motor rotation error Y Description 0 = Black or N/A 1 = Cyan 2 = Magenta 3 = Yellow

- code :

60.X

- affichage :

60.X ERROR

- description :

A tray lifting error has occurred, where X is the number of the tray. This typically happens when a tray is overfilled or the media is not properly aligned. 60.2 = tray 2 60.3 = tray 3 60.4 = tray 4

- code :

62

- affichage :

62 NO SYSTEM

- description :

No system was found.

- code :

64

- affichage :

64 ERROR

- description :

A scan buffer error occurred.

- code :

65.00.15

- affichage :

65.00.15 Output Device Failure

- description :

After the MFP boot process, the external device requested a new boot process. This can happen during an upgrade; the 24 V power goes off momentarily, which makes the stapler/stacker think it is initializing again. NOTE: During an upgrade of the external device, if the connection with the device is lost for 9 minutes, the firmware crashes with a 66.00.15 error and forces the user to reboot. It will then affichage a Resend external accessory firmware message.

- code :

65.12.01

- affichage :

65.12.01 Output Device Failure

- description :

The paddle (retainer) motor M1301 was not able to move the sensor flag to the home position detected by sensor PS1305. This signal is generated by sensor PS1305 (paddle home-position sensor). Sensor PS1305 is located on the rear frame of the stapler/stacker, between the two DC motors: M1301 Paddle motor, and M1303 Feed Motor.

- code :

65.12.02

- affichage :

65.12.02 Output Device Failure

- description :

Jogger-motor malfunction. The jogger home position could not be sensed by sensor PS1304. This signal is generated by sensor PS1304 (jogger home-position sensor). Sensor PS1304 is located on the jogger assembly and can be accessed after removing the front, rear, and top covers of the stapler/ stacker.

- code :

65.12.03

- affichage :

65.12.03 Output Device Failure

- description :

Staple-motor malfunction. The staple motor was unable to return to the home position as read by sensor PHOl1. This signal is generated by sensor PHOl1 (stapler home-position sensor). PHOl1 is located in the stapler assembly and cannot be serviced. If the stapler drive does not return to home position (HP) during the normal cycle, the stapler/stacker driver signals M1304 (stapler motor) to rotate once in reverse. If the HP signal is not detected, the stapler/stacker driver sends a signal to the formatter that the staple motor has malfunctioned.

- code :

65.12.34

- affichage :

65.12.34 Output Device Failure

- description :

Cooling fan failure. This failure is detected by the stapler/ stacker control board. If the rotation speed of the cooling fan is not normal for 5 seconds or longer, the stapler/stacker control board notifies the formatter of the problem.

- code :

65.12.35

- affichage :

65.12.35 Output Device Failure

- description :

Stapler malfunction. The stapler self-prime sensor PHOl2 did not activate. This signal is generated by sensor PHOl2 (staple-ready sensor). Sensor PHOl2 is located in the stapler assembly and cannot be serviced. When a new staple cartridge is installed, the stapler goes through the stapling motion 11 times in order to advance the first staple to the proper stapling position. If the staples are not advanced after 11 attempts, the control board notifies the formatter that self-priming has failed.

- code :

65.12.99

- affichage :

65.12.99 Output Device Disconnected

- description :

When the printer was turned on, the stapler/ stacker lost communication with the MFP.

- code :

66.12.33

- affichage :

66.12.33 Output Device Failure

- description :

The delivery-roller lift motor could not reach the home position as detected by sensor PS1303. This signal is generated by sensor PS1303 (delivery-roller disengaging sensor). PS 1303 is located behind the front cover and to the left of the stapler assembly.

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior. 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)

- code :

69.X

- affichage :

69.X ERROR

- description :

A printer error has occurred. 69.0 = duplexer not functioning 69.1 = duplexer not functioning

- code :

8X.YYYY

- affichage :

8X.YYYY EIO ERROR

- description :

The EIO accessory card has encountered a critical error, as specified by YYYY.

- code :

99.XX.YY

- affichage :

99.XX.YY

- description :

This error occurs during a Remote Firmware Upgrade (RFU). The upgrade might have failed due to a failing component or because the existing firmware is the same as the firmware in the RFU.