
Votre imprimante laser HP Color
LaserJet CM2320, CM2320NF, CM2320FXI
est en panne ?
Notre technicien peut intervenir sur site
pour la dépanner.
Nos spécialistes sont en mesure de prendre en charge toutes les pannes :
Indiquez-nous la panne rencontrée pour obtenir un diagnostic.
- Défauts d’impression (traces, points, traits...)
- Bourrages papier (départ papier, feuille froissée en accordéon...)
- Message ou code erreur
- Fuite de toner
- Bruit anormal
- Panne électronique
- Paramétrage
- Accessoire
- Pièce détachée
- Machine complète
... ou le code erreur qui s'affiche sur l'écran de votre imprimante.
Codes erreur rencontrés fréquemment sur l'imprimante
HP Color
LaserJet CM2320, CM2320NF, CM2320FXI
Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

Code erreur 10 : Problème de mémoire consommable, puce HS
Code erreur 13 : Bourrage papier
Code erreur 41 : Format de papier inattendu
Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware
Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)
Code erreur 51 : Panne de moteur laser
Code erreur 57 : Panne de ventilateur
Code erreur 59 : Panne de moteur
Tableau de tous les codes erreur de la HP Color LaserJet CM2320, CM2320NF, CM2320FXI
- code :
-
- affichage :
Scanning error Cannot connect
- description :
The product cannot transmit scan information to a computer.
- code :
10.000X
- affichage :
10.000X Supply Memory Error
- description :
A specific print cartridge has an e-label error. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow
- code :
10.100X
- affichage :
10.100X Supply Memory Error
- description :
A specific print cartridge has a faulty or missing e-label. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow
- code :
41.2
- affichage :
Engine error
41.2000
- description :
The product experienced a print engine error
- code :
49
- affichage :
49 Service Error
- description :
The product has experienced a firmware error.
- code :
50.1
- affichage :
50.1 Fuser Error
50.1000
- description :
The product has experienced a low fuser temperature error.
- code :
50.2
- affichage :
50.2 Fuser Error
50.2000
- description :
The product has experienced a slow fuser error.
- code :
50.3
- affichage :
50.3 Fuser Error
50.3000
- description :
The product has experienced a general fuser error.
- code :
50.4
- affichage :
50.4 Fuser Error
50.4000
- description :
The product has experienced a fuser drive circuit error.
- code :
50.7
- affichage :
50.7 Fuser Error
50.7000
- description :
The product has experienced a fuser open error.
- code :
50.8
- affichage :
50.8 Fuser Error
50.8000
- description :
The product has experienced a low subthermistor fuser error.
- code :
50.9
- affichage :
50.9 Fuser Error
50.9000
- description :
The product has experienced a high subthermistor fuser error.
- code :
51.XX
- affichage :
51.XX Error
- description :
The product has experienced a laser scanner error. The value for XX indicates the following issues. • XX=20: Black laser scanner error • XX=21: Cyan laser scanner error • XX=22: Magenta laser scanner error • XX=23: Yellow laser scanner error
- code :
52
- affichage :
52 Scanner Error
- description :
The product has experienced an internal hardware error.
- code :
54.15
- affichage :
54.15 Error
54.1500
- description :
The product has experienced a yellow toner level sensor error.
- code :
54.16
- affichage :
54.16 Error
54.1600
- description :
The product has experienced a magenta toner level sensor error.
- code :
54.17
- affichage :
54.17 Error
54.1700
- description :
The product has experienced a cyan toner level sensor error.
- code :
54.18
- affichage :
54.18 Error
54.1800
- description :
The product has experienced a black toner level sensor error.
- code :
54.19
- affichage :
54.19 Error
54.1900
- description :
The product has experienced a top-of-page sensor error.
- code :
55.X
- affichage :
55.X Error
- description :
The product has experienced a communication timeout error.
The value for X indicates the following issues. • X=0: DC controller communication error • X=0601: DC controller NVRAM data error • X=0602: DC controller NVRAM access error • X=1: DC controller memory error
- code :
56.01
- affichage :
56.01 Error
56.0100
- description :
The product has experienced an input tray error.
- code :
57.XX
- affichage :
57.XX Error
- description :
The product has experienced a problem with an internal fan.
The value for XX indicates the following issues. • XX=01: Fan 1 (engine fan) error • XX=02: Fan 2 (duplex fan) error
- code :
59.3
- affichage :
59.3 Error
59.3000
- description :
The product has experienced a fuser motor startup error.
- code :
59.4
- affichage :
59.4 Error
59.4000
- description :
The product has experienced a fuser motor error.
- code :
59.50
- affichage :
59.50 Error
59.5000
- description :
The product has experienced a black image drum motor startup error.
- code :
59.53
- affichage :
59.53 Error
59.5300
- description :
The product has experienced a yellow-magenta-cyan image drum motor startup error.
- code :
59.60
- affichage :
59.60 Error
59.6000
- description :
The product has experienced a black image drum motor rotation error.
- code :
59.63
- affichage :
59.63 Error
59.6300
- description :
The product has experienced a yellow-magenta-cyan image drum motor rotation error.
- code :
59.70
- affichage :
59.70 Error
59.7000
- description :
The product has experienced a black developer motor startup error.
- code :
59.73
- affichage :
59.73 Error
59.7300
- description :
The product has experienced a yellow-magenta-cyan developer motor startup error.
- code :
59.80
- affichage :
59.80 Error
59.8000
- description :
The product has experienced a black developer motor rotation error.
- code :
59.83
- affichage :
59.83 Error
59.8300
- description :
The product has experienced a yellow-magenta-cyan developer motor rotation error.
- code :
59.9
- affichage :
59.9 Error
59.9000
- description :
The product has experienced an ITB motor startup error.
- code :
59.A0
- affichage :
59.A0 Error
59.0160
- description :
The product has experienced an ITB motor or main motor rotation error.
- code :
59.C0
- affichage :
59.C0 Error
59.0192
- description :
The product has experienced a developer motor error.
- code :
59.F0
- affichage :
59.F0 Error
59.0240
- description :
The product has experienced a transfer alienation error.
- code :
79
- affichage :
79 Error
- description :
The product has experienced an internal firmware error. Under most conditions, the product will power cycle automatically.
Le problème provient probablement d'une pièce à remplacer.
Pièces d'usures remplacées frequemment sur la HP Color LaserJet CM2320, CM2320NF, CM2320FXI
Nomenclature des pièces détachées de la HP Color LaserJet CM2320, CM2320NF, CM2320FXI
RM1-6741BULK60 | 220V Fuser kit (Four, unité de fusion, kit de maintenance) |
CB500-67902 | 250 sheet paper feeder w/cassette |
5851-3580 | ADF Pick Roller (Patin, galet d’entrainement) Assy |
RM1-6740-220CN | Assembly-Fixing 110V |
RM1-6741-240CN | ASSEMBLY-FIXING 220V |
RM1-6741-230CN | Assembly-Fixing 220V |
CC431-60101 | Assembly-Imaging Control Panel |
RM1-4873-040CN | Assembly-Paper Delivery |
CC431-60119 | ASSY- Input Tray |
Q3948-60113 | Assy-Speaker |
CC434-67901 | Bezel-Blank |
CC431-40021 | Bezel-Control Panel AR |
CC431-40014 | Bezel-Control Panel CS |
CC431-40012 | Bezel-Control Panel DA |
CC431-40005 | Bezel-Control Panel DE |
CC431-40019 | Bezel-Control Panel EL |
CC431-40002 | Bezel-Control Panel EN |
CC431-40003 | Bezel-Control Panel ES |
CC431-40011 | Bezel-Control Panel FI |
CC431-40006 | Bezel-Control Panel FR |
CC431-40020 | Bezel-Control Panel HE |
CC431-40015 | Bezel-Control Panel HU |
CC431-40008 | Bezel-Control Panel IT |
CC431-40023 | Bezel-Control Panel KO |
CC431-40007 | Bezel-Control Panel NL |
CC431-40010 | Bezel-Control Panel NO |
CC431-40016 | Bezel-Control Panel PL |
CC431-40004 | Bezel-Control Panel PT |
CC431-40013 | Bezel-Control Panel RU |
CC431-40017 | Bezel-Control Panel SK |
CC431-40009 | Bezel-Control Panel SV |
CC431-40025 | Bezel-Control Panel TH |
CC431-40018 | Bezel-Control Panel TR |
CC431-40026 | Bezel-Control Panel VI |
CC431-40024 | Bezel-Control Panel ZHCN |
CC431-40022 | Bezel-Control Panel ZHTW |
CC435-67901 | Bezel-Photo Card |
CC435-00001 | Bracket-Photocard |
RC2-3612-000CN | BUTTON, POWER |
RK2-2302-000CN | CABLE, FLAT |
5851-3054 | Cable-Fax Interconnect |
5851-3055 | Cable-Photo Card |
RC2-3774-000CN | CAP, LINK |
RM1-4836-000CN | CARTOUCHE, TONER TRAY ASSY |
RM1-4860-000CN | CASSETTE |
RM1-4860-010CN | CASSETTE |
CC435-69040 | CLJ CM2320fxi MFP Printer - AME |
CC435-69009 | CLJ CM2320fxi MFP Printer - CN - APJ |
CC435-69006 | CLJ CM2320fxi MFP Printer - EU |
CC435-69012 | CLJ CM2320fxi MFP Printer - SG/MY/BN - A |
CC435-69007 | CLJ CM2320fxi MFP Printer - TW - APJ |
RM1-4850-000CN | Color Misregistration assembly |
9170-2452 | CORE-FERRITE RIBBON RECTANGULAR |
RC2-3614-000CN | COVER, DIMM |
RC2-2014-000CN | COVER, HOLDER |
RC2-3918-000CN | COVER, IOT |
RC2-3913-000CN | COVER, LEFT |
RC2-3748-000CN | COVER, LOWER REAR |
RC2-3912-000CN | COVER, RIGHT |
RC2-3914-000CN | COVER, RIGHT FRONT |
RC2-3915-000CN | COVER, RIGHT FRONT, LOWER |
RL1-1823-000CN | COVER, UPPER REAR |
RM1-5431-060CN | DC CONTROLLER PCB ASSY - Duplex |
RM1-5431-100CN | DC CONTROLLER PCB ASSY - Duplex |
RM1-5431-000CN | DC CONTROLLER PCB ASSY |
RM1-4879-000CN | DUPLEXING FEED GUIDE ASSY |
RK2-2276-000CN | FAN |
5851-3375 | Fax Insulator |
RM1-6741-370CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) |
RM1-6740-000CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) 110-127V |
RM1-6741-000CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) 220-240V |
RM1-6740-030CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 110 V |
RM1-6740-040CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 110 V |
RM1-6741-040CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 220 V |
RM1-6741-030CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 220 V |
RM1-4848-000CN | FRONT DOOR ASSY |
RM1-4848-010CN | FRONT DOOR ASSY |
CC435-40001 | Guide-Photocard Cable |
RM1-5294-050CN | H. V. POWER SUPPLY PCB ASSY |
RM1-5294-000CN | H. V. POWER SUPPLY PCB ASSY |
RM1-4852-000CN | INTERMEDIATE TRANS BELT ASSY |
CC436-67901 | Kit - ADF with Input Tray duplex |
CC434-67902 | KIT - ADF with Input tray simplex |
CC430-67901 | Kit - Paper pick up roll |
CC436-67902 | Kit Assy-Scan PACK business imaging |
CC436-67904 | Kit MP tray paper pick up |
CB493-60101 | Kit-Legal Media Tray Cover |
RC2-3750-000CN | LINK, DOOR |
RC2-3752-000CN | LINK, GUIDE |
CE903-69010 | M375nw 110V Printer NAR/TW |
RL1-1800-000CN | MOTOR, DC |
RM1-4839-000CN | MP PAPER PICK-UP ASSY |
RL1-1785-000CN | PAD, SEPARATION |
RM1-4873-000CN | PAPER DELIVERY ASSY |
RM1-4877-000CN | PAPER RE-PICK UP GUIDE ASSY |
CC514-60002 | PCA- CLJ CM1312/2320 -Euro Fax DAA |
CC367-60001 | PCA- CLJ CM1312/2320-ROW FAX DAA |
CC400-67902 | PCA-Fmtr CLJ CM2320nfi MFP REV. K APJ |
CC400-67901 | PCA-Formatter CLJ CM2320nfi MFP REV. K |
CC431-67903 | PCA-Imaging Photo Card CLJ CM1312/2320 |
CC401-67901 | PCA-Imaging Photo Card |
RM1-4426-000CN | PICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) ASS Y |
RM1-7355-000CN | POWER SUPPLY SUB PCB ASSY |
RM1-5303-000CN | POWER SUPPLY SUB PCB ASSY |
RM1-4878-000CN | REAR DOOR ASSY |
RM1-4876-000CN | REAR DOOR RIB ASSY |
RM1-4880-000CN | REVERSE DRIVE ASSY |
RL1-1802-000CN | Roller (Patin, galet d’entrainement), Paper Pick-up |
RM1-4840-000CN | SEPARATION ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY |
CC530-67901 | TONER CARTOUCHE, TONER REPL BLK |
CC531-67901 | TONER CARTOUCHE, TONER REPL CYAN |
CC533-67901 | TONER CARTOUCHE, TONER REPL MAGENTA |
CC532-67901 | TONER CARTOUCHE, TONER REPL YELLOW |
RM1-4911-000CN | UPPER COVER ASSY |
Caractéristiques techniques
HP Color LaserJet CM2320, CM2320NF, CM2320FXI

Vitesse noir | 20 ppm |
Vitesse couleur | 20 ppm |
Bac à papier | 250 feuilles |
Ref toner noir | CC530A |
Capacité toner noir | 3500 pages |
Ref toner couleur | CC531A |
Capacité toner couleur | 2800 pages |