Votre imprimante laser HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM
est en panne à Lyon ?

Notre technicien peut intervenir sur site
pour la dépanner.

Diagnostic gratuit par téléphone

Accueil personnalisé sans serveur vocal sans N° surtaxé par notre technicien à Lyon.
Nos techniciens expérimentés sont à votre écoute pour faire le diagnostic du problème que vous rencontrez.

Devis dans la journée, dépannage en 48 heures

Notre devis de réparation vous est adressé dans la journée.
En fonction de votre disponibilité, notre technicien SAV interviendra sous 48 heures à réception de votre accord.
Il réparera votre imprimante chez vous sur place.

Interventions sur site dans le Grand Lyon

Proche de chez vous, nos techniciens interviennent sur site dans le Grand Lyon.
Société de maintenance avant tout, nous prenons en charge votre matériel directement, sans passer par le service constructeur ou par un sous-traitant.

Prise en charge de toutes les pannes

Nos techniciens prennent en charge tous les problèmes : Pièces d’usure, problèmes de qualité d’impression, codes erreur, pannes électroniques, paramétrages et configuration informatique...

Important stock de pièces détachées à Lyon.

Nous disposons d’un très important stock de pièces détachées HP nous permettant de réaliser toutes les réparations sur site sans avoir à revenir avec les pièces nécessaires ou emmener votre imprimante en atelier.

Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.

Codes erreur les plus fréquents
Imprimante HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

Code Erreur 10 ou Erreur mémoire consommable

Code Erreur 13.xx ou Bourrage papier

Code Erreur 49

Code Erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance

Problèmes les plus fréquemment rencontrés
Imprimante HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

Tableau de tous les codes erreurs
Imprimante HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

10.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.00

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge. Black print cartridge

- remede :

1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

10.00.10 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.10

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge. Black print cartridge

- remede :

1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

10.00.15 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.15

- affichage :

10.YY.15 Install <supply>

- description :

The indicated supply has been removed or installed incorrectly. Black print cartridge

- remede :

Replace or install the indicated supply.

10.00.34 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.34

- affichage :

10.XX.34 Used Supply In Use

- description :

The print cartridge is used.

- remede :

Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

10.00.35 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.35

- affichage :

10.YY.35 Incompatible <supply>

- description :

The indicated supply is not compatible with this product. Black print cartridge

- remede :

The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

10.00.40 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.40

- affichage :

10.XX.40 Genuine HP Supplies Installed

- description :

A genuine HP print cartridge has been installed. Black print cartridge

- remede :

No action necessary.

10.00.41 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.41

- affichage :

10.XX.41 Unsupported Supply In Use

- description :

The installed print cartridge is for a different product. Black print cartridge

- remede :

Remove the print cartridge, and then install the correct cartridge for this product.

10.00.70 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.00.70

- affichage :

10.XX.70 Printing past very low

- description :

The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Black print cartridge

- remede :

If print quality is no longer acceptable, replace the print cartridge.

10.23.15 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.23.15

- affichage :

10.YY.15 Install <supply>

- description :

The indicated supply has been removed or installed incorrectly. Fuser kit

- remede :

Replace or install the indicated supply.

10.23.35 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.23.35

- affichage :

10.YY.35 Incompatible <supply>

- description :

The indicated supply is not compatible with this product. Fuser

- remede :

The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

10.23.50 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.23.50

- affichage :

10.23.50

- description :

The fuser kit life was reset above the order threshold.

- remede :

No action necessary.

10.23.51 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.23.51

- affichage :

10.23.51

- description :

The fuser kit life was reset above the replace threshold.

- remede :

No action necessary.

10.23.52 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.23.52

- affichage :

10.23.52

- description :

The fuser kit life was reset above the reset threshold.

- remede :

No action necessary.

10.23.70 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

10.23.70

- affichage :

10.23.70 Printing Past Very Low

- description :

The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.

- remede :

If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.

11.00.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

11.00.YY

- affichage :

11.00.YY Internal clock error

- description :

The product real time clock has experienced an error. 01=dead clock 02=dead real time clock

- remede :

Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.

13.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.00.00

- affichage :

13.00.00

- description :

Generic jam event code.

- remede :

Check the product for a jam. See the clear jams section in the service manual.

13.00.EE HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.00.EE

- affichage :

13.00.EE

- description :

Unknown door open

- remede :

make sure that all of the doors and covers are closed.

13.84.A4 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.84.A4

- affichage :

13.WX.YZ Jam in lower bin area

- description :

A jam exists in the lower bin area.

- remede :

Clear the jam.

13.A3.FF HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.A3.FF

- affichage :

13.A3.FF

- description :

Power on jam at the Tray 3 feed sensor.

- remede :

Check the product for a jam. See the clear jams section in the service manual.

13.B2.9Z HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.B2.9Z

- affichage :

13.WX.YZ Jam below control panel

- description :

Page at duplex switchback jam. Z = the source tray number

- remede :

Check the product for a jam.

13.B2.D1 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.B2.D1

- affichage :

13.WX.YZ Jam in Tray 1

- description :

Late to registration jam, from Tray 1 This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.

- remede :

Clear the jam.

13.D3.DZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.D3.DZ

- affichage :

13.D3.DZ

- description :

Late to duplex re-feed jam

- remede :

Check the product for a jam.

13.E5.FF HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.E5.FF

- affichage :

13.E5.FF

- description :

A power on jam has occurred.

- remede :

Check the product for a jam.

13.EA.EE HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.EA.EE

- affichage :

13.EA.EE

- description :

A door jam has occurred.

- remede :

Check the product for a jam. Use the component test to isolate a faulty door switch or sensor.

13.EE.FF HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.EE.FF

- affichage :

13.EE.FF

- description :

A power on jam has occurred.

- remede :

Check the product for a jam.

13.FF.EE HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.FF.EE

- affichage :

13.FF.EE

- description :

A door jam has occurred.

- remede :

Check the product for a jam. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.FF HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.FF.FF

- affichage :

13.FF.FF

- description :

A power on residual paper jam has occurred (sensor).

- remede :

Check the product for a jam. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.WX.EE HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.WX.EE

- affichage :

13.WX.EE

- description :

This jam occurs when a door is opened during printing. 13.AA.EE (event code) Tray 3, 4, or 5 door open 13.AB.EE (event code) Tray 4, 5, or 6 door open 13.BA.EE (event code) Front door open 13.BB.EE (event code) Right door openA

- remede :

Make sure that the doors are fully closed.

13.WX.FF HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.WX.FF

- affichage :

13.WX.FF

- description :

Power on residual paper jam. This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF 13.B9.FF (event code) Fuser output sensor - PS700 13.A3.FF (event code) Tray 3 feed sensor - SR4 13.A4.FF (event code) Tray 4 feed sensor - SR7 13.A5.FF (event code) Tray 5 feed sensor - SR10 13.A6.FF (event code) Tray 6 feed sensor - SR10 13

- remede :

Clear the jam.

13.WX.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

13.WX.YZ

- affichage :

13.WX.YZ Jams inside lower right door

- description :

A jam exists inside the lower right door.

- remede :

Clear the jam.

14.00.XX HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

14.00.XX

- affichage :

14.00.XX

- description :

A feed roller error has occurred. 14.00.01 (event code) 14.00.02 (event code) 14.00.03 (event code) 14.00.04 (event code) 14.00.05 (event code) 14.00.06 (event code)

- remede :

Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary.

20.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

20.00.00

- affichage :

20.00.00 Insufficient memory: <Device> To continue, touch “OK”

- description :

The product has experienced a memory error. You might have tried to transfer too many fonts or macros.

- remede :

Touch the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

21.00.00

- affichage :

21.00.00 Page Too Complex

- description :

The page decompression process was too slow for the printer.

- remede :

Touch the OK button to continue printing (some data might be lost).

30.01.30 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

30.01.30

- affichage :

30.01.YY Scanner Failure

- description :

HP image ASIC error

- remede :

Turn the product off, and then on again.

30.01.32 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

30.01.32

- affichage :

30.01.YY Scanner Failure

- description :

HP image ASIC error

- remede :

Turn the product off, and then on again.

31.01.01 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.01

- affichage :

31.01.0X

- description :

Flatbed scanner cover open

- remede :

Close the document feeder lid

31.01.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.02

- affichage :

31.01.02 Jam in document feeder

- description :

Document feeder jam in the top cover

- remede :

1. Open the document feeder top cover. 2. Remove the jammed page. 3. Remove the remaining print job pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining print job pages, and then reinsert the pages into the document feeder input tray. 6. Align the sliding paper guides with the edges of the paper stack. 7. Touch the Start button to continue. 8. If the error persists, check the document feeder read and exit sensors.

31.01.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.03

- affichage :

31.01.03 Document feeder pick error

- description :

Document feeder cannot pick paper

- remede :

1. Open the document feeder top cover. 2. Remove any pages. 3. Remove the remaining print job pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the removed page on top of any remaining print job pages, and then reinsert the pages into the document feeder input tray. 6. Align the sliding paper guides with the edges of the paper stack. 7. Touch the Start button to continue. 8. If the error persists, check the document feeder sliding paper guides (they s

31.01.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.04

- affichage :

31.01.0X

- description :

Scanner internal communication

- remede :

Turn the product off, and then on.

31.01.05 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.05

- affichage :

31.01.0X

- description :

Internal communication command error

- remede :

Turn the product off, and then on.

31.01.06 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.06

- affichage :

30.01.YY Scanner Failure

- description :

Scanner fan error

- remede :

Turn the product off, and then on again. If the error persists, turn the product off and then check the fan wire-harness connectors.

31.01.08 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.08

- affichage :

30.01.YY Scanner Failure

- description :

Scanner optic failed to return to the home position

- remede :

1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, replace the optic assembly, the scanner motor, or the entire scanner assembly.

31.01.10 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.10

- affichage :

30.01.YY Scanner Failure

- description :

Document feeder fan error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the fan wire-harness connectors. 3. If the error persists, replace the document feeder fan or the document feeder assembly.

31.01.14 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.14

- affichage :

30.01.YY Scanner Failure

- description :

Scanner control board (SCB) EEPROM error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, replace the SCB.

31.01.15 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.15

- affichage :

30.01.YY Scanner Failure

- description :

Scanner did not initialize (internal error)

- remede :

1. Turn the product off, and then on again. 2. If the error persists, replace the SCB.

31.01.18 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.18

- affichage :

30.01.YY Scanner Failure

- description :

Scanner internal optical sensor error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, replace the optic assembly or the entire scanner assembly.

31.01.19 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.19

- affichage :

30.01.YY Scanner Failure

- description :

Scanner internal lamp sensor error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, replace the optic assembly or the entire scanner assembly.

31.01.23 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.23

- affichage :

30.01.YY Scanner Failure

- description :

Scanner internal lamp sensor error

- remede :

Scanner internal lamp sensor error

31.01.36 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.36

- affichage :

30.01.YY Scanner Failure

- description :

Scanner firmware upgrade error

- remede :

1. Resend the scanner firmware upgrade. 2. If the error persists, replace the SCB.SCB.

31.01.41 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.41

- affichage :

30.01.YY Scanner Failure

- description :

Internal CPB communication error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter.

31.01.42 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.42

- affichage :

30.01.YY Scanner Failure

- description :

Internal product communication error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the SCB connectors. 3. If the error persists, replace the SCB.

31.01.43 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.43

- affichage :

30.01.YY Scanner Failure

- description :

Scan memory error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter. 3. If the error persists, replace the formatter.

31.01.44 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.44

- affichage :

30.01.YY Scanner Failure

- description :

Internal product communication error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the scanner cable. 3. If the error persists, turn the product off and then reseat the formatter. 4. If the error persists, replace the SCB or the formatter.

31.01.45 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.45

- affichage :

30.01.YY Scanner Failure

- description :

Internal CPB communication error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter. 3. If the error persists, replace the formatter.

31.01.46 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.46

- affichage :

30.01.YY Scanner Failure

- description :

Internal CPB communication error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then reseat the formatter. 3. If the error persists, replace the formatter.

31.01.47 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.47

- affichage :

30.01.YY Scanner Failure

- description :

Document feeder error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the document feeder wire-harness connectors. 3. If the error persists, replace the document feeder assembly.

31.01.48 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.48

- affichage :

30.01.YY Scanner Failure

- description :

Scanner error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply or scanner power supply fan.

31.01.49 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.49

- affichage :

30.01.YY Scanner Failure

- description :

Scanner inverter fan error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, scanner power supply fan, or the SCB.

31.01.50 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

31.01.50

- affichage :

30.01.YY Scanner Failure

- description :

Internal SCB error

- remede :

1. Turn the product off, and then on again. 2. If the error persists, replace the SCB.

32.08.A1 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.08.A1

- affichage :

32.08.AX

- description :

Shutdown event

- remede :

No action necessary.

32.08.A2 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.08.A2

- affichage :

32.08.AX

- description :

Boot from normal shutdown event

- remede :

No action necessary.

32.08.A3 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.08.A3

- affichage :

32.08.AX

- description :

Boot from abnormal shutdown event

- remede :

No action necessary.

32.1C.01 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.01

- affichage :

32.1C.XX

- description :

NVRAM backup/restore service backup started

- remede :

No action necessary

32.1C.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.02

- affichage :

32.1C.XX

- description :

NVRAM backup/restore service restore started

- remede :

No action necessary

32.1C.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.03

- affichage :

32.1C.XX

- description :

NVRAM backup/restore administrator backup started

- remede :

No action necessary

32.1C.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.04

- affichage :

32.1C.XX

- description :

NVRAM backup/restore administrator restore started

- remede :

No action necessary

32.1C.05 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.05

- affichage :

32.1C.XX

- description :

Backup/restore complete

- remede :

No action necessary

32.1C.06 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.06

- affichage :

32.1C.XX

- description :

Data model failed to clone job ticket

- remede :

Retry

32.1C.07 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.07

- affichage :

32.1C.XX

- description :

Backup restore permissions error

- remede :

Retry

32.1C.08 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.08

- affichage :

32.1C.XX

- description :

Not enough disk space to perform backup/restore or network share issue

- remede :

Remove stored jobs and retry Use larger capacity storage device Check network share

32.1C.09 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.09

- affichage :

32.1C.XX

- description :

Tried to restore a backup file that was not valid for this product

- remede :

Use a valid backup file

32.1C.0A HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.0A

- affichage :

32.1C.XX

- description :

Backup file is invalid

- remede :

Use a valid backup file Reboot and observe state of product Do a partition clean using the Preboot menu.

32.1C.0B HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.0B

- affichage :

32.1C.XX

- description :

Backup is from newer version of FW than what is currently on the product

- remede :

Use a valid backup file or put correct firmware version on the product.

32.1C.0C HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.0C

- affichage :

32.1C.XX

- description :

Backup cancelled from the HP Embedded Web Server

- remede :

No action necessary

32.1C.0D HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.0D

- affichage :

32.1C.XX

- description :

Backup/restore failed, auto-reboot failed, or the product might be busy

- remede :

Reboot and then retry the backup/restore

32.1C.0E HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.0E

- affichage :

32.1C.XX

- description :

Backup/restore timeout while communicating with the formatter

- remede :

Turn the product off then on and retry

32.1C.0F HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.0F

- affichage :

32.1C.XX

- description :

Backup/restore timeout while communicating with the finisher firmware

- remede :

Turn the product off then on and retry

32.1C.10 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.10

- affichage :

32.1C.XX

- description :

Backup/restore timeout while communicating with the scanner firmware

- remede :

Turn the product off then on and retry

32.1C.11 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.11

- affichage :

32.1C.XX

- description :

Backup/restore timeout while communicating with the engine

- remede :

Turn the product off then on and retry

32.1C.12 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.12

- affichage :

32.1C.XX

- description :

Backup/restore timeout while communicating with the disk

- remede :

Turn the product off then on and retry

32.1C.13 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.13

- affichage :

32.1C.XX

- description :

Scheduled backup failure

- remede :

Turn the product off then on and retry

32.1C.14 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.14

- affichage :

32.1C.XX

- description :

NVRAM restore timeout while communicating with the formatter

- remede :

Turn the product off then on and retry

32.1C.15 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.15

- affichage :

32.1C.XX

- description :

NVRAM restore timeout while communicating with the finisher firmware

- remede :

Turn the product off then on and retry

32.1C.16 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.16

- affichage :

32.1C.XX

- description :

NVRAM restore timeout while communicating with the scanner firmware

- remede :

Turn the product off then on and retry

32.1C.17 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.17

- affichage :

32.1C.XX

- description :

NVRAM restore timeout while communicating with the engine

- remede :

Turn the product off then on and retry

32.1C.18 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.18

- affichage :

32.1C.XX

- description :

Backup of copy subsystem failed

- remede :

Turn the product off then on and retry

32.1C.19 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.19

- affichage :

32.1C.XX

- description :

Backup of fax subsystem failed

- remede :

Turn the product off then on and retry

32.1C.1A HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.1A

- affichage :

32.1C.XX

- description :

Backup of digital send subsystem failed

- remede :

Turn the product off then on and retry

32.1C.1B HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.1B

- affichage :

32.1C.XX

- description :

Backup of print subsystem failed

- remede :

Turn the product off then on and retry

32.1C.1C HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.1C

- affichage :

32.1C.XX

- description :

Backup of networking subsystem failed

- remede :

Turn the product off then on and retry

32.1C.1D HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.1D

- affichage :

32.1C.XX

- description :

Backup of finishing subsystem failed

- remede :

Turn the product off then on and retry

32.1C.1E HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.1E

- affichage :

32.1C.XX

- description :

Restore of copy subsystem failed

- remede :

Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

32.1C.1F HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.1F

- affichage :

32.1C.XX

- description :

Restore of fax subsystem failed

- remede :

Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

32.1C.20 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.20

- affichage :

32.1C.XX

- description :

Restore of digital send subsystem failed

- remede :

Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

32.1C.21 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.21

- affichage :

32.1C.XX

- description :

Restore of print subsystem failed

- remede :

Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

32.1C.22 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.22

- affichage :

32.1C.XX

- description :

Restore of networking subsystem failed

- remede :

Turn the product off then on and retry If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

32.1C.24 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.24

- affichage :

32.1C.XX

- description :

NVRAM backup/restore successful

- remede :

Turn the product off then on and retry.

32.1C.25 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.25

- affichage :

32.1C.XX

- description :

Reset of copy subsystem failed

- remede :

Turn the product off then on and retry.

32.1C.26 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.26

- affichage :

32.1C.XX

- description :

Reset of fax subsystem failed

- remede :

Turn the product off then on and retry.

32.1C.27 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.27

- affichage :

32.1C.XX

- description :

Reset of digital send subsystem failed

- remede :

Turn the product off then on and retry.

32.1C.28 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.28

- affichage :

32.1C.XX

- description :

Reset of print subsystem failed

- remede :

Turn the product off then on and retry.

32.1C.29 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.29

- affichage :

32.1C.XX

- description :

Reset of networking subsystem failed

- remede :

Turn the product off then on and retry.

32.1C.2A HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.2A

- affichage :

32.1C.XX

- description :

Reset of finishing subsystem failed

- remede :

Turn the product off then on and retry.

32.1C.2B HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.2B

- affichage :

32.1C.XX

- description :

Reset formatter timeout

- remede :

Turn the product off then on and retry.

32.1C.2C HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.2C

- affichage :

32.1C.XX

- description :

Reset finisher timeout

- remede :

Turn the product off then on and retry.

32.1C.2D HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.2D

- affichage :

32.1C.XX

- description :

Reset scanner timeout

- remede :

Turn the product off then on and retry.

32.1C.2E HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.2E

- affichage :

32.1C.XX

- description :

Reset engine timeout

- remede :

Turn the product off then on and retry.

32.1C.2F HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.1C.2F

- affichage :

32.1C.XX

- description :

Reset failure

- remede :

Turn the product off then on and retry.

32.21.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

32.21.00

- affichage :

32.21.00

- description :

Corrupt firmware in external accessory

- remede :

Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

33.01.01 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

33.01.01

- affichage :

33.01.XX

- description :

A restore process has occurred.

- remede :

No action necessary.

33.01.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

33.01.02

- affichage :

33.01.XX

- description :

A save process has occurred.

- remede :

No action necessary.

33.XX.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

33.XX.YY

- affichage :

33.XX.YY Used board/diskred.

- description :

An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

- remede :

To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. To delete the data on the board or disk and continue, touch the OK button.

40.00.01 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

40.00.01

- affichage :

40.00.01 USB I/O buffer overflow To continue, touch “OK”

- description :

The USB buffer has overflowed.

- remede :

Touch the OK button to print the transferred data (some data might be lost). Check the host configuration.

40.00.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

40.00.02

- affichage :

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”

- description :

The product has experienced a JetDirect buffer overflow.

- remede :

Touch the OK button to print the transferred data (some data might be lost). Check the host configuration.

40.00.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

40.00.03

- affichage :

40.00.03 EIO <X> buffer overflow To continue, touch “OK”

- description :

Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.

- remede :

Touch the OK button to print the transferred data (some data might be lost).

40.00.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

40.00.04

- affichage :

40.00.04 EIO <X> bad transmission To continue, touch “OK”

- description :

The connection between the product and the USB device has been broken.

- remede :

Touch the OK button to clear the error message and continue printing. Remove, and then reinstall the USB device.

40.00.05 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

40.00.05

- affichage :

40.00.05 Embedded I/O bad transmission To continue, touch “OK”

- description :

The USB device has been removed.

- remede :

Touch the OK button to clear the error message. (Data will be lost.) Install the USB device.

41.02.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

41.02.00

- affichage :

41.02.00 Error

- description :

A beam detected misprint error.

- remede :

Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.

41.03.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

41.03.YZ

- affichage :

41.03.YZ Unexpected size in tray <X>

- description :

The product detected a different paper size than expected. -Y = 0 Size mismatch. Detected media is longer or shorter than expected. -Y = A Size mismatch. Detected media too long. -Y = B Size mismatch. Detected media too short. -Y = C Size mismatch. Inter-page gap error. -Z = D Source is duplexer -Z = E Source is envelope feeder -Z = 1 Source is Tray 1 -Z = 2 Source is Tray 2 -Z = 3 Source is Tray 3 -Z = 4 Source is Tray 4 -Z = 5 Source is Tray 5

- remede :

Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.

41.05.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

41.05.YZ

- affichage :

41.05.YZ Unexpected type in tray <X>

- description :

The product detected a different paper type than expected. -Y = 0 (expected type) Unknown -Y = 1 (expected type) Normal media -Y = 3 (expected type) LBP OHT -Y = 6 (expected type) Non-assured OHT -Y = 7 (expected type) Heavy media -Y = 8 (expected type) Light media -Y = 9 (expected type) Rough media -Y = C (expected type) Heavy media 3 -Y = D (expected type) Heavy media 2 -Z = 1 (detected type) Normal media -Z = 3 (detected type) LBP OHT -Z = 6 (detected type) Non-assured OHT -Z = 7 (detected

- remede :

Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean the Media Sensor. If the error persists, replace the paper pickup assembly.

41.XX.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

41.XX.YZ

- affichage :

41.XX.YZ Error To continue, touch “OK”

- description :

A product error has occurred. -XX = error type -Y = fuser mode -Z = input tray -XX = 02 Beam detect misprint -XX = 09 Sub thermistor abnormally high -XX = 18 Scan line inclination adjustment -XX = 20 Image drum HV -Y = 2 Normal typed (not AutoSense) -Y = 3) Light media 1, 2, 3: typed or AutoSense -Y = 4 Heavy media 1: typed or AutoSense -Z = 0 Envelope feeder -Z = 1 Tray 1 -Z = 2 Tray 2 -Z = 3 Tray 3 -Z = 4 Tray 4 -Z = 5 Tray 5 -Z = 6 Tray 6 -Z = D Duplexer

- remede :

Turn the product off, and then on. If the error persists, replace the DC controller PCA.

42.XX.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

42.XX.YY

- affichage :

42.XX.YY

- description :

Internal system failure

- remede :

Turn the product of,f then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

47.00.XX HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.00.XX

- affichage :

47.00.XX

- description :

Back channel internal error

- remede :

Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

47.01.XX HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.01.XX

- affichage :

47.01.XX

- description :

Image transformer internal error

- remede :

Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

47.02.XX HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.02.XX

- affichage :

47.02.XX

- description :

Job parser internal error

- remede :

Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

47.03.XX HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.03.XX

- affichage :

47.03.XX

- description :

Print job internal error

- remede :

Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

47.04.XX HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.04.XX

- affichage :

47.04.XX

- description :

Print spooler 9100 internal error

- remede :

Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

47.05.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.05.00

- affichage :

47.05.00

- description :

Print spooler framework internal error

- remede :

Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

47.06.XX HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.06.XX

- affichage :

47.06.XX

- description :

Print App internal error

- remede :

Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

47.WX.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

47.WX.YZ

- affichage :

47.WX.YZ Printer Calibration Failed To continue, touch “OK”

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event -47.FC.20 (event code) Error Diffusion Image not found at system initialization -47.FC.21 (event code) Error Diffusion Store image failure -47.FC.22 (event code) Error Diffusion Image not found -47.FC.23 Error Diffusion Print engine execution failure -47.FC.300 (event code) Drum Speed Adjustment Image not found at system initialization -47.FC.31 (event code) Drum Speed Adjustment Store

- remede :

Turn the product off, and then on. If the error persists, reload the firmware.

49.XX.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

49.XX.YY

- affichage :

49.XX.YY To continue turn off then on

- description :

A firmware error has occurred.

- remede :

1. Turn the product off, and then on. 2. If the error returns, check the following: -The error might be caused by a network connectivity problem. -Damaged interface cable -Damaged USB port -Invalid network configuration setting -The error might be caused by the print job. -Invalid printer driver -Problem with the software application -Problem with the file 3. If the error persists, perform a firmware upgrade.

50.06.60 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.06.60

- affichage :

59.0X.60 Error To continue turn off then on

- description :

A motor rotational error has occurred. Drum motor (M102) error

- remede :

1. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 2. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor.

50.1X.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.1X.YZ

- affichage :

50.WX.YZ Fuser error To continue turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state. Low fuser temperature 1 or fuser warm-up failure

- remede :

1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. W = 1: Reconnect the connector (J82) on the DC controller PCA. -or- W = 2: Reconnect the connectors (J53, J54 and J82) on the DC controller PCA. 3. Replace the fuser. 4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply.

50.2X.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.2X.YZ

- affichage :

50.WX.YZ Fuser error To continue turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state. Low fuser temperature 1 or fuser warm-up failure

- remede :

1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. W = 1: Reconnect the connector (J82) on the DC controller PCA. -or- W = 2: Reconnect the connectors (J53, J54 and J82) on the DC controller PCA. 3. Replace the fuser. 4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply.

50.3X.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.3X.YZ

- affichage :

50.WX.YZ Fuser error To continue turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state. High fuser temperature 1

- remede :

1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J82) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply.

50.4X.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.4X.YZ

- affichage :

50.WX.YZ Fuser error To continue turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state. Drive circuit faulture

- remede :

1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect the connector (J53) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply.

50.7X.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.7X.YZ

- affichage :

50.WX.YZ Fuser error To continue turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state. Fuser pressure-release mechanism failure

- remede :

1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Reconnect the connector (J221) of the fuser motor and the connector (J89) on the DC controller PCA. 4. Use the fuser motor (M299) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor. 5. Replace the fuser.

50.8X.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.8X.YZ

- affichage :

50.WX.YZ Fuser error To continue turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state. Low fuser temperature 2

- remede :

1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply.

50.9X.YZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

50.9X.YZ

- affichage :

50.WX.YZ Fuser error To continue turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state. High fuser temperature 2

- remede :

1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply.

51.00.20 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

51.00.20

- affichage :

51.00.YY Error

- description :

Laser/scanner errorure Black laser/scanner error

- remede :

1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner.

52.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

52.00.00

- affichage :

52.XX.00 Error To continue turn off then on

- description :

Laser/scanner error laser/scanner motor startup error

- remede :

1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner. NOTE: Listen for a high pitched whine from the motor. 4. If the error persists, replace the laser/scanner.

52.20.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

52.20.00

- affichage :

52.XX.00 Error To continue turn off then on

- description :

Laser/scanner error Laser/scanner rotation error

- remede :

1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner. NOTE: Listen for a high pitched whine from the motor. 4. If the error persists, replace the laser/scanner.

54.00.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

54.00.03

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred. Environmental sensor (TH3) failure

- remede :

1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector (J199) on the environment sensor and the connector (J42) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly.

54.06.21 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

54.06.21

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred. Primary laser/scanner beam detect abnormality

- remede :

1. Turn the product off, and then on. 2. If the product has had parts removed or replace, check the connector (J86) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly.

55.00.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

55.00.YY

- affichage :

55.00.YY DC controller error To continue turn off then on

- description :

DC controller PCA error - 55.00.01 (event code) DC controller memory error - 55.00.03 (event code DC controller no engine response - 55.00.04 (event code DC controller communications timeout

- remede :

Turn the product off, and then on. If the error persists, replace the DC controller PCA.

55.0X.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

55.0X.YY

- affichage :

55.0X.YY DC controller error To continue turn off then on

- description :

DC controller PCA error - 55.01.06 (event code) NVRAM memory data error warning - 55.02.06 (event code) NVRAM memory access error warning

- remede :

Turn the product off, and then on. If the error persists, replace the DC controller PCA.

56.00.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

56.00.YY

- affichage :

56.00.YY Error To continue turn off then on

- description :

Optional paper trays communication error

- remede :

Turn the product off, and then on. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.

57.00.01 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

57.00.01

- affichage :

57.00.0Y Error To continue turn off then on

- description :

Fan error Main fan (FM101) failure

- remede :

1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FM101). 2. If this part has been removed or replace, check the connector (J95) on the DC controller PCA and the connector (J64) on the low-voltage power supply assembly. 3. If the error persists, replace the main fan (FN101).

57.00.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

57.00.02

- affichage :

57.00.0Y Error To continue turn off then on

- description :

Fan error Laser/scanner fan (FN102) failure

- remede :

1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA. 2. If the error persists, replace the laser/scanner fan (FN102).

57.00.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

57.00.03

- affichage :

57.00.0Y Error To continue turn off then on

- description :

Fan error Cartridge fan (FM301) failure

- remede :

1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA. 2. Check the connector (J66) on the engine power supply PCA. 3. If the error persists, replace the cartridge fan (FM301).

57.00.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

57.00.04

- affichage :

57.00.0Y Error To continue turn off then on

- description :

Fan error Cartridge front-side fan (FM103) failure

- remede :

1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise is heard, replace the cartridge front-side fan (FM103). 2. If this part has been removed or replace, check the connector (J79) on the DC controller PCA. 3. If the error persists, replace the cartridge front-side fan (FM103).

57.00.05 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

57.00.05

- affichage :

57.00.0Y Error To continue turn off then on

- description :

Fan error Switchback fan (FM105) failure

- remede :

1. Turn the product off, and then on. Listen for fan noise at the front-left side of the product. If no noise is heard, replace the switchback fan (FM105). 2. If this part has been removed or replace, check the connector (J43) on the DC controller PCA. 3. Reconnect the intermediate connector (J1423) on the switchback fan. 4. If the error persists, replace the switchback fan (FM105).

57.00.06 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

57.00.06

- affichage :

57.00.0Y Error To continue turn off then on

- description :

Fan error Low-voltage power supply fan (FM104) failure

- remede :

1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise is heard, replace the LVPS fan (FM104). 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Check the connector (J198) on the low-voltage power supply fan. 4. If the error persists, replace the LVPS fan (FM104).

57.00.07 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

57.00.07

- affichage :

57.00.0Y Error To continue turn off then on

- description :

Fan error Duplex fan (FM107) failure

- remede :

1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is heard, replace the duplex fan (FM107). 2. If this part has been removed or replace, check the connector (J84) on the DC controller PCA. 3. If the error persists, replace the duplexer.

58.00.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

58.00.02

- affichage :

58.00.0Y Error To continue turn off then on

- description :

A sensor error has occurred. Environmental sensor (TH3) failure

- remede :

1. Turn the product off. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3).

58.00.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

58.00.03

- affichage :

58.00.0Y Error To continue turn off then on

- description :

A sensor error has occurred. DC controller CPU failure

- remede :

1. Turn the product off. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA.

58.00.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

58.00.04

- affichage :

58.00.0Y Error To continue turn off then on

- description :

A sensor error has occurred. LVPS failure

- remede :

1. Turn the product off. 2. If this part has been removed or replace, check the connector (J4) on the LVPS, and then check the connector (J83) on the DC controller PCA. 3. If the error persists, replace the LVPS.

59.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

59.00.00

- affichage :

59.00.YY error To continue turn off then on

- description :

A motor error has occurred. Paper path malfunction

- remede :

Feed motor (M102) failure (start-up or rotational) 1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 2. Use the feed motor (M102) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M102).

59.00.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

59.00.YY

- affichage :

59.00.YY error To continue turn off then on

- description :

A motor error has occurred.

- remede :

59.00.00 or 59.00.10 Feed motor (M102) failure (start-up or rotational) 1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 2. Use the feed motor (M102) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M102). 59.00.30 or 59.00.40 Fuser motor (M299) failure (start-up or rotational) 1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller

59.05.50 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

59.05.50

- affichage :

59.0X.50 Error To continue turn off then on

- description :

A motor startup error has occurred. Drum motor (M102) error

- remede :

1. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 2. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor.

59.A2.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

59.A2.02

- affichage :

59.A2.0x Error

- description :

A product error has occurred. Lifter driver assembly Tray 2 failure

- remede :

1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 2).

59.A2.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

59.A2.03

- affichage :

59.A2.0x Error

- description :

A product error has occurred. Lifter driver assembly Tray 3 (1 x 500) failure

- remede :

1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 3).

59.A2.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

59.A2.04

- affichage :

59.A2.0x Error

- description :

A product error has occurred. Lifter driver assembly Tray 4 (3 x 500 with stand) failure

- remede :

1. Use the Tray/Bin manual sensor test to verify that the Tray 4 paper (SR5 and SR8) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1604 and 1605) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 4).

59.A2.05 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

59.A2.05

- affichage :

59.A2.0x Error

- description :

A product error has occurred. Lifter driver assembly Tray 5 (3 x 500 with stand) failure

- remede :

1. Use the Tray/Bin manual sensor test to verify that the Tray 5 paper (SR9 and SR12) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1601 and 1602) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 5).

60.00.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

60.00.02

- affichage :

60.00.0Y Tray <Y> lifting error

- description :

A tray lift motor error has occurred. Lifter driver assembly Tray 2 failure

- remede :

1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 2).

60.00.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

60.00.03

- affichage :

60.00.0Y Tray <Y> lifting error

- description :

A tray lift motor error has occurred. Lifter driver assembly Tray 3 failure

- remede :

1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 3).

62.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

62.00.00

- affichage :

62.00.00 No system To continue turn off then on

- description :

Internal system failure

- remede :

Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.

65.X0.A1 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

65.X0.A1

- affichage :

65.X0.A1 Output accessory disconnected

- description :

An external paper handling accessory connection has been interrupted.

- remede :

1. Turn the product off. 2. Make sure that all packing materials have been removed from the paper handling accessory. 3. Check the paper path for obstructions, or jammed paper. 4. Check the accessory cable connection. 5. Turn the product on. If the error persists, replace the accessory.

66.80.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

66.80.YY

- affichage :

66.80.YY Stapler/Stacker failure

- description :

n external paper handling accessory error has occurred. - 66.80.01 (event code) Y-align malfunction - 66.80.02 (event code) Jogger malfunction - 66.80.03 (event code) Stapler malfunction - 66.80.21 (event code) Lift up malfunction - 66.80.22 (event code) Lift down malfunction - 66.80.23 (event code) Lift sensor malfunction - 66.80.33 (event code) Output roller malfunction - 66.80.35 (event code) Self priming malfunction - 66.80.51 (event code) System error (FW error) - 66.80.55 (event code) S

- remede :

Turn the product off, and then on. If the error persists, replace the paper handling device.

69.11.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

69.11.YY

- affichage :

69.11.YY Error To continue turn off then on

- description :

Duplexer error

- remede :

Turn the product off, and then on. If the error persists, replace the duplexer.

70.00.00 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

70.00.00

- affichage :

70.00.00 Error To continue turn off then on

- description :

DC controller failure

- remede :

Turn the product off, and then on. If the error persists, replace the DC controller.

79.XX.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

79.XX.YY

- affichage :

79.XX.YY Error To continue turn off then on

- description :

This error can be caused by corrupted print jobs, software application issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect network configurations, invalid firmware operations, or unsupported accessories.

- remede :

1. Turn the product off, and then on. 2. If the error persists, check the following: - The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. Attempt to processes a copy job from the document feeder. If the product operates correctly, the problem might be a interface cable/port or network configuration setting. - The error might be caused by the print job, an invalid print driver, a problem with

80.0X.YY HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

80.0X.YY

- affichage :

80.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error - 80.01.80 (event code) No heartbeat - 80.01.81 (event code) Reclaim timeout - 80.01.82 (event code) Invalid data length - 80.01.8B (event code) Invalid max outstanding packet header field - 80.01.8C (event code) Invalid channel mapping response - 80.03.01 (event code) No PGP buffers - 80.03.02 (event code) Channel table full . 80.03.03 (event code) Producer index not reset - 80.03.04 (event code) Consumer index not reset - 80.03.05 (event cod

- remede :

Turn the product off, and then on. If the error persists, replace the formatter.

81.YY.ZZ HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

81.YY.ZZ

- affichage :

81.YY.ZZ EIO-1 Card Failure

- description :

An EIO error has occurred. - 81.01.80 (event code) No heartbeat - 81.01.81 (event code) Reclaim timeout - 81.01.82 (event code) Invalid data length - 81.01.8B (event code) Invalid max outstanding - 81.01.8C (event code) Invalid channel mapping - 81.03.01 (event code) No PGP buffers -. 81.03.02 (event code) Channel table full - 81.03.03 (event code) Producer index not reset - 81.03.04 (event code) Consumer index not reset - 81.03.05 (event code) Queue position size - 81.03.06 (event code) Tran

- remede :

Turn the product off, and then on. If the error persists, replace the EIO device.

82.73.46 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

82.73.46

- affichage :

82.73.46

- description :

A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.

- remede :

1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.

82.73.47 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

82.73.47

- affichage :

82.73.47

- description :

A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.

- remede :

1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.

98.00.01 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

98.00.01

- affichage :

98.00.01 Corrupt data in firmware volume

- description :

Data corruption has occurred in the firmware volume

- remede :

Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.

98.00.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

98.00.02

- affichage :

98.00.02 Corrupt data in solutions volume

- description :

Data corruption has occurred in the solutions volume

- remede :

Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.

98.00.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

98.00.03

- affichage :

98.00.03 Corrupt data in configuration volume

- description :

Data corruption has occurred in the configuration volume

- remede :

Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.

98.00.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

98.00.04

- affichage :

98.00.04 Corrupt data in job data volume

- description :

Data corruption has occurred in the job data volume

- remede :

Turn the product off, and then on. Rerun the file erase function.

99.00.01 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.01

- affichage :

99.00.01 Upgrade not performed file is corrupt

- description :

A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).

- remede :

Download the RFU file and attempt the upgrade again.

99.00.02 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.02

- affichage :

99.00.02 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the device.

- remede :

The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.03 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.03

- affichage :

99.00.03 Upgrade not performed error writing to disk

- description :

A remote firmware upgrade (RFU) was not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.

- remede :

1. Download the RFU file and attempt the upgrade again. 2. If the error persists, perform the Clean Disk process. You will then need to download firmware from the Preboot menu. 3. If the error persists, replace the hard disk.

99.00.04 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.04

- affichage :

99.00.04 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header.

- remede :

The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.05 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.05

- affichage :

99.00.05 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data.

- remede :

The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.06 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.06

- affichage :

99.00.06 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.

- remede :

1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.

99.00.07 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.07

- affichage :

99.00.07 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.

- remede :

1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.

99.00.08 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.08

- affichage :

99.00.08 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data.

- remede :

1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.

99.00.09 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.09

- affichage :

99.00.09 Upgrade canceled by user

- description :

A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.

- remede :

Resend the RFU.

99.00.10 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.10

- affichage :

99.00.10 Upgrade canceled by user

- description :

A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size.

- remede :

Resend the RFU.

99.00.11 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.11

- affichage :

99.00.11 Upgrade canceled by user

- description :

A remote firmware upgrade (RFU) was not performed. Job canceled when reading rest of header.

- remede :

Resend the RFU

99.00.12 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.12

- affichage :

99.00.12 Upgrade not performed the file is invalid

- description :

A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.

- remede :

Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

99.00.13 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.13

- affichage :

99.00.13 Upgrade not performed the file is invalid

- description :

A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn’t match version 2 size.

- remede :

Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

99.00.14 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.14

- affichage :

99.00.14 Upgrade not performed the file is invalid

- description :

A remote firmware upgrade (RFU) was not performed. The file is invalid.

- remede :

Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

99.00.2X HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.00.2X

- affichage :

99.00.2X

- description :

99.00.20 (event log) The bundle is not for this product - 99.00.21 (event log) The bundle is not signed with the correct signature, or the signature is invalid - 99.00.22 (event log) The bundle header version is not supported by this firmware - 99.00.23 (event log) The package header version is not supported by this firmware - 99.00.24 (event log) - The format of the bundle is invalid - 99.00.25 (event log) The format of the package is invalid - 99.00.26 (event log) A CRC32 check did not pass

- remede :

Download the correct firmware and then resend the firmware upgrade. 99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error persists, try the sending the upgrade by another method (USB or Embedded Web Server).

99.09.60 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.60

- affichage :

99.09.60 Unsupported disk

- description :

Preboot menu error.

- remede :

Install the correct hard disk for this product.

99.09.61 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.61

- affichage :

99.09.61 Unsupported disk

- description :

Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.

- remede :

Access the Preboot menu and then select Lock Disk to lock the disk.

99.09.62 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.62

- affichage :

99.09.62 Unknown disk

- description :

Preboot menu error. The installed disk was previously locked in another product.

- remede :

Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk.

99.09.63 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.63

- affichage :

99.09.63 Incorrect disk

- description :

A new or blank disk has been installed in a device which previously had an encrypted disk.

- remede :

Follow the procedure to load firmware on a new hard disk and then lock it to this product.

99.09.64 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.64

- affichage :

99.09.64 Disk malfunction

- description :

A fatal hard disk failure has occurred.

- remede :

Replace the hard disk drive.

99.09.65 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.65

- affichage :

99.09.65 Disk data errorive.

- description :

Disk data corruption has occurred.

- remede :

Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

99.09.66 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.66

- affichage :

99.09.66 No disk installede.

- description :

A disk drive is not installed in the product.

- remede :

Install a compatible hard disk drive.

99.09.67 HP LaserJet Enterprise M4555, M4555h, M4555F, M4555FSKM

- code :

99.09.67

- affichage :

99.09.67 Disk is not bootable please download firmware

- description :

The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.

- remede :

1. Press any key to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administrator menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays. 4. Select the Download item. 5. The user can now download a new firmware bundle to the product.