
Votre imprimante laser HP LaserJet Pro MFP série M521, M521DN, M521DW
est en panne ?
Notre technicien peut intervenir sur site
pour la dépanner.
Nos spécialistes sont en mesure de prendre en charge toutes les pannes :
Indiquez-nous la panne rencontrée pour obtenir un diagnostic.
- Défauts d’impression (traces, points, traits...)
- Bourrages papier (départ papier, feuille froissée en accordéon...)
- Message ou code erreur
- Fuite de toner
- Bruit anormal
- Panne électronique
- Paramétrage
- Accessoire
- Pièce détachée
- Machine complète
... ou le code erreur qui s'affiche sur l'écran de votre imprimante.
Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet Pro MFP série M521, M521DN, M521DW
Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

Code erreur 10 : Problème de mémoire consommable, puce HS
Code erreur 13 : Bourrage papier
Code erreur 41 : Format de papier inattendu
Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware
Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)
Code erreur 51 : Panne de moteur laser
Code erreur 57 : Panne de ventilateur
Code erreur 59 : Panne de moteur
Tableau de tous les codes erreur de la HP LaserJet Pro MFP série M521, M521DN, M521DW
- code :
13.0000
- description :
Paper jam
- code :
20.0000
- description :
Memory out
- code :
21.0000
- description :
Page misfeed or mispick
- code :
41.2000
- description :
Beam detect malfunction
- code :
41.3000
- description :
Unexpected size
- code :
49
- description :
The product experienced an internal error.
- code :
50.0000
- description :
Fuser error
- code :
50.1000
- description :
Low fuser temperature error
- code :
50.2000
- description :
Slow fuser error
- code :
50.3000
- description :
High fuser temperature error
- code :
50.4000
- description :
Fuser drive circuit error
- code :
50.7000
- description :
Fuser open error
Low sub-thermistor fuser error High sub-thermistor fuser error
- code :
50.x
- description :
Fuser Error
The product has experienced an error with the fuser.
- code :
51.0000
- description :
Beam detect or laser error
- code :
51.2000
- description :
Black scanner laser error (inline devices only)
- code :
51.XX
- description :
The product has experienced an internal hardware error.
- code :
52.0000
- description :
Engine laser scanner error
- code :
54.0100
- description :
Environmental sensor error
- code :
54.0600
- description :
Density sensor error
- code :
54.1100
- description :
Black density out of range
- code :
54.1200
- description :
Black density measurement abnormality
- code :
54.1400
- description :
Color plane registration sensor error (inline devices only)
- code :
54.1501
- description :
Cyan CPR pattern cannot be read
- code :
54.1502
- description :
Magenta CPR pattern cannot be read
- code :
54.1503
- description :
Yellow CPR pattern cannot be read
- code :
54.1599
- description :
Black CPR pattern cannot be read
- code :
54.1800
- description :
Black toner level sensor error
- code :
54.2100
- description :
Beam detect (BD) error
- code :
54.2500
- description :
Top-of-page sensor error
- code :
54.XX
- description :
The product has experienced an error with one of the internal sensors.
- code :
55.3000
- description :
Engine-formatter communication error
- code :
55.4000
- description :
Engine communication timeout error
- code :
55.X
- description :
The product has experienced an internal error.
- code :
57
- description :
Fan Error
The product has experienced a problem with its internal fan.
- code :
57.0000
- description :
Fan motor error
- code :
57.0600
- description :
Fan motor error
- code :
59.X
- description :
The product has experienced a problem with one of the motors.
- code :
79
- description :
The product has experienced an internal firmware error.
Le problème provient probablement d'une pièce à remplacer.
Pièces d'usures remplacées frequemment sur la HP LaserJet Pro MFP série M521, M521DN, M521DW
Nomenclature des pièces détachées de la HP LaserJet Pro MFP série M521, M521DN, M521DW
CE255-67901 | A Print Cartouche, toner |
CE255-67901 | A Print Cartouche, toner |
CZ271-60020 | ADF Hinge (Left/same as Epic) |
CZ271-60020 | ADF Hinge (Left/same as Epic) |
A8P79-60011 | ADF Hinge (Right/Homer special) |
A8P79-60011 | ADF Hinge (Right/Homer special) |
A8P79-65001 | ADF Roller/Separation Maintenance Kit |
A8P79-65001 | ADF Roller/Separation Maintenance Kit |
A8P79-65014 | ADF Whole Unit Kit |
A8P79-65014 | ADF Whole Unit Kit |
A8P79-60106 | ASSY - FFC CP (CP to FMTR) |
A8P79-60106 | ASSY - FFC CP (CP to FMTR) |
A8P79-60102 | ASSY- CABLE WALK UP USB |
A8P79-60102 | ASSY- CABLE WALK UP USB |
RM1-6306-000CN | BASE PLATE ROLLER ASSY |
RM1-6306-000CN | BASE PLATE ROLLER ASSY |
RK2-4218-000CN | CABLE, FLAT |
RK2-4218-000CN | CABLE, FLAT |
RM1-8502-000CN | CARTOUCHE, TONER DOOR ASSY |
RM1-8502-000CN | CARTOUCHE, TONER DOOR ASSY |
RM1-6279-010CN | CASSETTE |
RM1-6279-010CN | CASSETTE |
RM1-8512-000CN | CASSETTE ASSY |
RM1-8512-010CN | CASSETTE ASSY |
RM1-8512-010CN | CASSETTE ASSY |
RM1-8512-000CN | CASSETTE ASSY |
RM1-8505-000CN | CASSETTE PAPER PICK-UP ASSY |
RM1-8505-000CN | CASSETTE PAPER PICK-UP ASSY |
RM1-6279-000CN | CASSETTE |
RM1-6279-000CN | CASSETTE |
A8P79-60115 | Control Panel Assy |
A8P79-60115 | Control Panel Assy |
A8P79-40016 | Control Panel Sub cover for CP FFC |
A8P79-40016 | Control Panel Sub cover for CP FFC |
RC3-1920-000CN | COVER, DUMMY |
RC3-1920-000CN | COVER, DUMMY |
RC3-1863-010CN | COVER, FORMATTER |
RC3-1863-010CN | COVER, FORMATTER |
RC2-7675-000CN | COVER, HANDLE, RIGHT |
RC2-7675-000CN | COVER, HANDLE, RIGHT |
RC2-7673-000CN | COVER, RIGHT REAR |
RC2-7673-000CN | COVER, RIGHT REAR |
RM1-6323-000CN | CST. PICK-UP ROLLER ASSY |
RM1-6323-000CN | CST. PICK-UP ROLLER ASSY |
RM1-8615-000CN | DC CONTROLLER PCB ASSY |
RM1-8615-000CN | DC CONTROLLER PCB ASSY |
RM1-8622-000CN | ENVIRONMENT SENSOR PCB ASSY |
RM1-8622-000CN | ENVIRONMENT SENSOR PCB ASSY |
RM1-6311-000CN | FACE-DOWN ROLLER ASSY |
RM1-6311-000CN | FACE-DOWN ROLLER ASSY |
RK2-1499-000CN | FAN |
RK2-2416-000CN | Fan |
RK2-2416-000CN | Fan |
RK2-1499-000CN | FAN |
CF207-60001 | FAX CARD - EURO |
CF207-60001 | FAX CARD - EURO |
CF208-60001 | FAX Card (Brz) |
CF208-60001 | FAX Card (Brz) |
CF206-60001 | FAX CARD-WW EXCPT EURO |
CF206-60001 | FAX CARD-WW EXCPT EURO |
A8P79-60105 | FAX FFC |
A8P79-60105 | FAX FFC |
9170-2640 | ferrite core for CP FFC |
9170-2640 | ferrite core for CP FFC |
RM1-8508-000CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) |
RM1-8508-000CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) |
RM1-8523-000CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) MOTOR ASSY |
RM1-8523-000CN | FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) MOTOR ASSY |
RM1-8519-000CN | H.V.POWER SUPPLY PCB ASSY |
RM1-8519-000CN | H.V.POWER SUPPLY PCB ASSY |
A8P79-60002 | ICB |
A8P79-60002 | ICB |
RM1-8506-000CN | IDLER ROLLER ASSY |
RM1-8506-000CN | IDLER ROLLER ASSY |
RM1-8499-000CN | INTERLOCK SWITCH ASSY |
RM1-8499-000CN | INTERLOCK SWITCH ASSY |
RM1-6322-000CN | LASER SCANNER ASSY |
RM1-6322-000CN | LASER SCANNER ASSY |
RM1-8517-000CN | LEFT COVER ASSY |
RM1-8517-000CN | LEFT COVER ASSY |
RM2-8677-000CN | LOW VOLTAGE POWER SUPPLY ASSY |
RM2-8677-000CN | LOW VOLTAGE POWER SUPPLY ASSY |
RM1-8514-000CN | LOW VOLTAGE POWER SUPPLY ASSY |
RM1-8514-000CN | LOW VOLTAGE POWER SUPPLY ASSY |
RM1-6263-000CN | LOWER PAPER FEED GUIDE ASSY |
RM1-6263-000CN | LOWER PAPER FEED GUIDE ASSY |
RM1-6325-000CN | M.P.TRAY LIFTING PLATE ASSY. |
RM1-6325-000CN | M.P.TRAY LIFTING PLATE ASSY. |
RM1-8621-000CN | MULTI-PURPOSE SENSOR PCB ASSY |
RM1-8621-000CN | MULTI-PURPOSE SENSOR PCB ASSY |
A8P79-40017 | Name plate- HP LaserJet Pro MFP M521dn |
A8P79-40017 | Name plate- HP LaserJet Pro MFP M521dn |
CE530-69002 | Opt 500Bac à papier Asy CE530A |
CE530-69001 | Opt 500Bac à papier Asy CE530A |
CE530-69001 | Opt 500Bac à papier Asy CE530A |
CE530-69002 | Opt 500Bac à papier Asy CE530A |
RC2-8575-000CN | PAD, MULTI-PURPOSE SEPARATION |
RC2-8575-000CN | PAD, MULTI-PURPOSE SEPARATION |
RM1-6301-000CN | PAPER DELIVERY ROLLER ASSY |
RM1-6301-000CN | PAPER DELIVERY ROLLER ASSY |
RM1-6270-020CN | PAPER FEED GUIDE ASSY |
RM1-6270-020CN | PAPER FEED GUIDE ASSY |
RM1-6270-000CN | PAPER FEED GUIDE ASSY |
RM1-6270-000CN | PAPER FEED GUIDE ASSY |
RM1-8618-000CN | PAPER WIDTH SENSOR PCB ASSY |
RM1-8618-000CN | PAPER WIDTH SENSOR PCB ASSY |
A8P79-60003 | PCA-Formatter |
A8P79-60003 | PCA-Formatter |
A8P80-60001 | PCA-Formatter M445dw |
A8P80-60001 | PCA-Formatter M445dw |
RM1-6559-000CN | Pendulum Service Kit |
RM1-6559-000CN | Pendulum Service Kit |
WG8-5935-000CN | PHOTO INTERRUPTER |
WG8-5935-000CN | PHOTO INTERRUPTER |
RM1-6273-000CN | POSITION GUIDE ASSY |
RM1-6273-000CN | POSITION GUIDE ASSY |
A8P79-60101 | POWER CABLE (ICB to FMTR) |
A8P79-60101 | POWER CABLE (ICB to FMTR) |
A8P79-69005 | Prod-Exchange M521dn 110V Brazil |
A8P79-69005 | Prod-Exchange M521dn 110V Brazil |
A8P79-69002 | Prod-Exchange M521dn 110V NAR/TW |
A8P79-69002 | Prod-Exchange M521dn 110V NAR/TW |
A8P79-69001 | Prod-Exchange M521dn 220V AP |
A8P79-69001 | Prod-Exchange M521dn 220V AP |
A8P79-69004 | Prod-Exchange M521dn 220V EMEA |
A8P79-69004 | Prod-Exchange M521dn 220V EMEA |
A8P79-69003 | Prod-Exchange M521dn 220V LAR |
A8P79-69003 | Prod-Exchange M521dn 220V LAR |
A8P79-67903 | Prod-Replace M521dn 220V India/Indonesia |
A8P79-67903 | Prod-Replace M521dn 220V India/Indonesia |
A8P79-67901 | Prod-Replace New M521dn 220V CN |
A8P79-67901 | Prod-Replace New M521dn 220V CN |
8121-0739 | PWR-CORD OPT-900 3-COND 1.9-M-L 10A ROHS |
8121-0739 | PWR-CORD OPT-900 3-COND 1.9-M-L 10A ROHS |
8121-0837 | PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS |
8121-0837 | PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS |
8121-0731 | PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS |
8121-0731 | PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS |
8121-0740 | PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS |
8121-0740 | PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS |
8121-0738 | PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS |
8121-0738 | PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS |
8121-0733 | PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS |
8121-0733 | PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS |
8121-0737 | PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS |
8121-0737 | PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS |
8121-1004 | PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS |
8121-1004 | PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS |
8121-0729 | PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS |
8121-0729 | PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS |
8121-0735 | PWR-CORD OPT-921 3-COND 1.9-M-LG ROHS |
8121-0735 | PWR-CORD OPT-921 3-COND 1.9-M-LG ROHS |
8121-0943 | PWR-CORD OPT-922 3-COND 1.9-M-LG |
8121-0943 | PWR-CORD OPT-922 3-COND 1.9-M-LG |
8121-0564 | PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS |
8121-0564 | PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS |
8121-1071 | PWR-CORD OPT-927 3-COND 1.9-M-LG |
8121-1071 | PWR-CORD OPT-927 3-COND 1.9-M-LG |
8121-0734 | PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS |
8121-0734 | PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS |
8121-0964 | PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS |
8121-0964 | PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS |
RM1-8518-000CN | REAR COVER ASSY |
RM1-8518-000CN | REAR COVER ASSY |
RM1-8507-000CN | REGISTRATION ROLLER ASSY |
RM1-8507-000CN | REGISTRATION ROLLER ASSY |
RM1-8498-000CN | RIGHT COVER ASSY |
RM1-8498-000CN | RIGHT COVER ASSY |
RL1-2412-000CN | ROLLER, MULTI-PURPOSE |
RL1-2412-000CN | ROLLER, MULTI-PURPOSE |
RM1-6321-000CN | ROLLER, TRANSFER |
RM1-6321-000CN | ROLLER, TRANSFER |
A8P79-65015 | Scanner(Flatbed) Whole Unit Kit |
A8P79-65015 | Scanner(Flatbed) Whole Unit Kit |
A8P79-60113 | Scanner/ADF Assy (DN) |
A8P79-60142 | Scanner/ADF Assy (DN) |
A8P79-60142 | Scanner/ADF Assy (DN) |
A8P79-60113 | Scanner/ADF Assy (DN) |
RM1-6303-000CN | SEPARATION HOLDER ASSY |
RM1-6303-000CN | SEPARATION HOLDER ASSY |
CF116-67903 | Service PM Kit (110 and 220V) |
CF116-67903 | Service PM Kit (110 and 220V) |
RK2-1492-000CN | SOLENOID |
RK2-1490-000CN | SOLENOID |
RK2-1490-000CN | SOLENOID |
RK2-1492-000CN | SOLENOID |
RC2-7928-000CN | STOPPER, BUSHING ARM |
RC2-7928-000CN | STOPPER, BUSHING ARM |
RM1-8515-000CN | SWITCH ASSY |
RM1-8515-000CN | SWITCH ASSY |
RM1-8521-000CN | TAG HOLDER ASSY |
RM1-8521-000CN | TAG HOLDER ASSY |
RM1-8516-000CN | TOP COVER ASSY |
RM1-8516-000CN | TOP COVER ASSY |
RM1-8617-000CN | TOP SENSOR PCB ASSY |
RM1-8617-000CN | TOP SENSOR PCB ASSY |
RM1-6315-000CN | TRANSFER LOWER GUIDE ASSY |
RM1-6315-000CN | TRANSFER LOWER GUIDE ASSY |
A8P80-65010 | Tray 1 Cover Kit w/name plate/HP logo |
A8P80-65010 | Tray 1 Cover Kit w/name plate/HP logo |
RM1-8620-000CN | TRAY SENSOR PCB ASSY |
RM1-8620-000CN | TRAY SENSOR PCB ASSY |
A8P79-60128 | video FFC (ICB to FMTR) |
A8P79-60128 | video FFC (ICB to FMTR) |
CF368-60001 | WALK-UP USB PCA BOARD |
CF368-60001 | WALK-UP USB PCA BOARD |
CE255-67902 | X Print Cartouche, toner |
Caractéristiques techniques
HP LaserJet Pro MFP série M521, M521DN, M521DW

Vitesse noir | 40 ppm |
Bac à papier | 500 feuilles |
Ref toner noir | CE255X |
Capacité toner noir | 12500 pages |