Printer image

Votre imprimante laser HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLIES ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description: 00 memory error on supply item 10 memory tag missing
YY Description: 00 black print cartridge 01 cyan print cartridge 02 magenta print cartridge 03 yellow print cartridge

13.XX.YY

- code :

13.XX.YY

- affichage :

13.XX.YY JAM IN TRAY X

- description :

A page is jammed in Tray 3 or Tray 4.

20

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The printer has received more data from the computer than fits in available memory.

22

- code :

22

- affichage :

22 SERIAL I/O BUFFER OVERFLOW

- description :

The printer's serial buffer has overflowed during a busy state.

40

- code :

40

- affichage :

40 EIO X BAD TRANSMISSION

- description :

A connection with the card in EIO slot X has been abnormally broken

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY X

- description :

Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.

41.5

- code :

41.5

- affichage :

41.5 UNEXPECTED TYPE IN TRAY X

- description :

The printer senses a different media type in the media path than configured in the tray.

41.X

- code :

41.X

- affichage :

41.X PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 unknown misprint error 2 beam detect misprint error 3 media feed error (size) 4 no VSYNC error 5 media feed error (type) 6 ETB detection error 7 feed delay error 9 noise VSREQ

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX PRINTER ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred.
X Description: 1 low fuser temperature 2 fuser warmup service 3 high fuser temperature 4 faulty fuser 5 inconsistent fuser 6 open fuser 8 low fuser temperature (sub=thermistor) 9 high fuser temperature (sub=thermistor)

51.XY

- code :

51.XY

- affichage :

51.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 beam detect error 2 laser error Y Description 0 no color K black C cyan M magenta Y yellow

52.XY

- code :

52.XY

- affichage :

52.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 scanner error 2 scanner startup error 3 scanner rotation error Y Description 0 no color K black C cyan M magenta Y yellow

53.10.05

- code :

53.10.05

- affichage :

53.10.05 PRINTER ERROR

- description :

A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.

53.X0.ZZ

- code :

53.X0.ZZ

- affichage :

53.X0.ZZ PRINTER ERROR

- description :

An error has occurred in the onboard RAM.

53.XY.ZZ

- code :

53.XY.ZZ

- affichage :

53.XY.ZZ PRINTER ERROR

- description :

An error occurred on some memory of the printer.
X DIMM Type: 1 RAM
Y Device Location: 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4
ZZ Error Number: 0 unsupported memory 1 unrecognized memory 2 unsupported memory size 3 failed RAM test 4 exceeded maximum RAM size 5 invalid DIMM speed

54.XX

- code :

54.XX

- affichage :

54.XX PRINTER ERROR

- description :

X Description: 1 temperature 3 image density sensor 5 color plane registration sensor 6 image density sensor 7 yellow drum home position sensor 8 magenta drum home pos. sensor 9 cyan drum home position sensor 10 black drum home position sensor 11 yellow density sensor 12 magenta density sensor 13 cyan density sensor 14 black density sensor 19 ETB speed control sensor 20 color plane registration sensor 21 yellow toner level sensors 22 magenta toner level sensors 23 cyan toner level sensors 24 black toner level sensors 1E or 30 Half tone calibration error

55.X

- code :

55.X

- affichage :

55.X PRINTER ERROR

- description :

The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.

57.X

- code :

57.X

- affichage :

57.X PRINTER ERROR

- description :

A printer fan error has occurred.
X Description: 3 cartridge fan (vertical fan, FM3) 4 formatter fan (horizontal fan, FM2) 7 power suppply fan (FM1)

58.X

- code :

58.X

- affichage :

58.X PRINTER ERROR

- description :

A memory tag error was detected.
X Description: 3 CPU 4 power supply

59.XY

- code :

59.XY

- affichage :

59.XY PRINTER ERROR

- description :

A printer motor error has occurred.
X Description: 0 motor error 1 motor startup error 2 motor rotation error 3 fuser motor startup error 4 fuser motor rotation error 5 print cartridge motor startup error 6 print cartridge motor rotation error 9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error.
Y Description: 0 no color K black C cyan M magenta Y yellow

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

No system was found.

64

- code :

64

- affichage :

64 PRINTER ERROR

- description :

Scan buffer error.

68.X

- code :

68.X

- affichage :

68.X PERMANENT STORAGE WRITE FAIL

- description :

A non-volatile storage device is failing to write. Pressing GO the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description: 0 onboard NVRAM 1 removable disk (flash or hard)

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX PRINTER ERROR

- description :

A critical hardware error has occurred.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EIO ERROR

- description :

The EIO accessory card in slot X has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

Nomenclature des pièces détachées de la HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

RG5-6651-040CN Assembly:Rear Regulation
RG5-6783-020CN Assembly:Right Cover
C7130-69001 Assembly-500 Sheet Feeder
RG5-6688-080CN Assembly-Color Mis-reg. Detection
RG5-6799-000CN Assembly-DC Controller PCA
RG5-6850-080CN Assembly-DC Controller PCB
C9656-69023 Assembly-DC Controller PCB
C9656-69021 Assembly-DC Controller PCB
RG5-6731-000CN Assembly-Drum Drive - CYAN MAGENTA
RG5-6720-030CN Assembly-Drum Gr
RG5-6720-040CN Assembly-Drum Grounding
RG5-6720-000CN Assembly-Drum Grounding
RG5-6728-040CN Assembly-E-Label Antenna
C9656-69003 ASSEMBLY-ETB
RG5-6778-000CN Assembly-Front Upper Cover
RG5-6778-060CN Assembly-Front Upper Cover
RG5-6778-080CN Assembly-Front Upper Cover
RG5-6734-000CN Assembly-Fuser Connector Mount
RG5-6716-000CN Assembly-Fuser Drive
RG5-7991-000CN Assembly-Fuser Pwr Supply-110V
C9656-69001 ASSEMBLY-FUSER-110V
C9656-69002 ASSEMBLY-FUSER-220V
RG5-6782-000CN Assembly-Left Co
RG5-6782-040CN Assembly-Left Cover
RG5-6753-000CN Assembly-Lifter Drive
RG5-6672-070CN Assembly-Lower Left Frame
RG5-6673-030CN Assembly-Lower Right Frame
RG5-6675-000CN Assembly-MP Tray Link Arm-Right
RG5-6780-070CN Assembly-Multi-p
RG5-6780-030CN Assembly-Multi-purpose Tray
RG5-6780-090CN Assembly-Multi-purpose Tray
RG5-6780-000CN Assembly-Multi-purpose Tray
RG5-6772-000CN Assembly-Paper Feeder PCA
RG5-6661-000CN Assembly-Paper Pick-up Drive
RG5-6670-000CN Assembly-Paper Pick-up
RG5-6808-000CN Assembly-Power Supply-110V
RG5-6809-000CN Assembly-Power Supply-220V
RG5-6783-000CN Assembly-Right Cover
C9656-69009 ASSY:DC CONTROLLER PCB
C9656-69004 ASSY:FUSER 110V
C9656-69005 ASSY:FUSER 220V
RG5-6777-120CN AY:FRNT LWR COVR
RG5-6651-050CN AY:R REGULATION
RZ1-2119-000CN BOTTOM CONNECTION PAD
RZ4-0756-000CN BTM CSHN LWER REAR RT
RZ4-0759-000CN BTM CSHN LWR REAR LFT
RZ4-0758-000CN BTM CSHN UPPR REAR LFT
RZ4-0769-000CN BTM CSHN UPR LWR LT
RZ4-0768-000CN BTM CSHN UPR LWR RT
RG5-6815-000CN Cable-AC
RG5-6820-030CN Cable-Fan
RH2-5510-000CN Cable-Flat formatter
RG5-6818-000CN Cable-Left Side
RG5-6829-020CN Cable-Paper Pick-up Assembly
RG5-6823-000CN Cable-Upper Crossmember
RS7-0302-000CN Cam/Gear, 66T
RB2-9390-000CN Cartridge Guide, Lower Left
RB2-9391-000CN Cartridge Guide, Upper Left
RB2-9392-000CN Cartridge Guide-Lower Right
RB2-9393-000CN Cartridge guide-Upper Right
RG5-6726-030CN Cartridge Inlet Assembly
RG5-6726-000CN Cartridge Inlet Assembly
RG5-6770-180CN CASSETTE
RG5-6770-050CN Cassette:Option 500 Sheet
RG5-6770-030CN CASSETTE:OPTION 500 SHEET
RG5-6770-080CN Cassette-Option 500 Sheet
RG5-6770-120CN Cassette-Option 500 Sheet
RG5-6647-150CN Cassette-Standar
RG5-6647-090CN Cassette-Standard Paper
RG5-6647-060CN Cassette-Standard Paper
RG5-6647-030CN CASSETTE-STANDARD PAPER
RG5-6647-040CN Cassette-Standard Paper
RG5-6647-210CN Cassette-Standard Paper
RG5-6647-140CN Cassette-Standard Paper
RG5-6647-100CN Cassette-Standard Paper
RH7-1491-020CN Center fan
RB2-8239-030CN CHANGE PLATE
RG5-6846-000CN Charged Comb Assembly
C9712-67909 CLJ5500 FIRMWARE DIMM
C9712-67905 CLJ5500 FIRMWARE DIMM
C9712BM CLJ5500 FW DIMM V04.019.4
C9712BN CLJ5500 FW DIMM V04.020.0
C9669-60111 CLJ5500 Printer Stand Cabinet
C9669-60109 CLJ5500 Printer Stand Cabinet
5090-3379 CLOTH, TONER CLEANING
RH7-5329-020CN CLUTCH, ELECTROMAGNETIC
VS1-7873-006CN CONNECTOR, 6P
RG5-6844-020CN Contact Assembly
RG5-6794-000CN Control Panel Assembly, 220V
RG5-6781-090CN Control Panel assy
WC4-5242-000CN Cover Safety Switch
RB2-9478-020CN Cover-Rear Cassette
RB2-9478-000CN Cover-Rear Cassette
RG5-6816-000CN DC CABLE
C9656-69015 DC CONTROLLER PCA ASM
RG5-8004-000CN DC Controller PCB Assemlby-ver R1.21.00
C9712BG DIMM-16MB Flash/32MB SDRAM Programmed
C9712BH DIMM-16MB Flash/32MB SDRAM Programmed
C9712BF DIMM-16MB Flash/32MB SDRAM Programmed
C9712BJ DIMM-16MB Flash/32MB SDRAM Programmed
RG5-6719-050CN DISENGAGING DRIVE ASM.
RG5-6742-000CN DISENGAGING PLATE ASM.
RG5-7725-000CN DRUM DRIVE ASSY (BLACK)
RG5-7723-000CN DRUM DRIVE ASSY (C M)
RG5-7723-050CN DRUM DRIVE ASSY.(CYAN/MAGENTA)
RG5-7724-050CN DRUM DRIVE ASSY.(YELLOW)
C9661-69001 DUPLEX FORMATTER ASSEMBLY
C9661-69002 DUPLEX FORMATTER ASSY (XREF)
C9656-40002 ENGLISH OVERLAY
C9656-69011 ETB ASM
C9656-69010 ETB ASSEMBLY
C9656-69024 ETB ASSY
RG5-7737-110CN ETB asy
RB2-9201-030CN ETB Sensor Flag-Left
RB2-9201-000CN ETB Sensor Flag-Left
RB2-9147-000CN ETB Support, Left
RB2-9146-000CN ETB Support, Right
RH7-1526-030CN Fan-Left
RB2-9378-000CN Filter-Left Side
RG5-6848-BULK FIXING ASSY
RG5-6701-240CN FIXING ASSY (110V)
RG5-6848-230CN FIXING ASSY (220V)
RG5-7992-000CN FIXING POWER SUPPLY PCB ASSY.
RH2-5511-000CN FLAT CABLE
RG5-6778-090CN FRONT UPPER COVER ASSY.
VD7-2894-001CN FUSE, 250V, 4A
VD7-3198-001CN Fuse, 250V, 8A: 110V 220V
RG5-6848-300CN FUSER ASM 110V
RG5-6701-310CN FUSER ASM., 220V
RG5-6802-050CN Fuser Power Assembly, 220V
RG5-6827-020CN Fuser Power Supply Cable
RS7-0320-000CN Gear-2000T-M C
RS7-0321-000CN Gear-200T-K Y
RS7-0326-000CN Gear-36T
RB2-9151-000CN Gear-Pressure ,Right
J6073-61241 HDD, EIO 40G ROHS
J6073-61031 HDD, EIO 40G ROHS
J6073-61041 HDD, EIO 40G ROHS
J6073-61141 HDD, EIO 40G ROHS
J6073-61051 HDD,EIO SMO KIT ROHS
J6073-61071 HDD,EIO SMO KIT ROHS
J6073-61061 HDD,EIO SMO KIT ROHS
J6073-69021 HP High Performance EIO HDD
C9669A HP printer stand accessory
C9669B HP Printer Stand Accessory
RZ1-2116-000CN INNER TUBE
RB2-9358-020CN INTERLOCK LEVER
RG5-6826-040CN Intermediate Cable
C9712-69003 Kit:DIMM Kit (BJ)
C9712-69004 Kit:DIMM Kit (BJ)
C7848-67901 KIT-64MB DIMM 168 Pin
RG5-6736-000CN Laser/Scanner Assembly
RF5-3898-000CN Lever-Laser/Scanner Shutter
RB2-9350-000CN Lever-Test Print
C9712-69006 LJ 5500 DIMM-16MB 04.019.1
C9712-69008 LJ 5500 DIMM-16MB 04.019.2
C9712-69009 LJ 5500 DIMM-16MB 04.0203
C9712BK LJ 5500 DIMM-16MB Flsh Mod. 04.018.03
C9712BL LJ5500DIMM-16MB FLSH Mod. 04.019.1
RM1-3812-030CN LJ5550 DC CONTROLLER KIT-ROHS
RM1-3812-000CN LJ5550 DC CONTROLLER KIT-ROHS
RG5-6672-040CN LOWER LEFT FRAME ASM.
RG5-6673-000CN LOWER RIGHT FRAME ASM.
C9656-90973 Manual-Service
RH7-1617-020CN Motor, brushless (fusing) drive
RH7-1618-030CN Motor, brushless ETB
RH7-1523-000CN Motor-Stepper-Paper Pick Up Drive
RG5-7994-000CN MP SENSOR PCB ASSY.
RB2-9066-000CN MP Tray Link Arm,Left
RG5-6770-000CN Opt 500 Sheet Cassette
RG5-6770-140CN OPT 500 SHEET CASSETTE
C7130-67902 OPTIONAL 500 SHEET FEEER/CASSETTE ASSY
RG5-6836-030CN Optional Feeder Cable
VS1-6760-000CN OPTIONAL FEEDER CONNECTOR
VS1-6760-006CN Optional Feeder Connector
C9656-40018 Overlay-Control Panel-Arabic
C9656-40013 Overlay-Control Panel-Czech
C9656-40007 Overlay-Control Panel-Danish
C9656-40009 Overlay-Control Panel-Finnish
C9656-40004 Overlay-Control Panel-German
C9656-40019 Overlay-Control Panel-Greek
C9656-40020 Overlay-Control Panel-Hebrew
C9656-40014 Overlay-Control Panel-Hungarian
C9656-40005 Overlay-Control Panel-Italian
C9656-40021 Overlay-Control Panel-Japanese
C9656-40010 Overlay-Control Panel-Norwegian
C9656-40015 Overlay-Control Panel-Polish
C9656-40016 Overlay-Control Panel-Russian
C9656-40024 Overlay-Control Panel-Simplified Chinese
C9656-40006 Overlay-Control Panel-Spanish
C9656-40023 Overlay-Control Panel-Thai
C9656-40025 Overlay-Control Panel-Trad Chinese
RB2-9723-000CN PAPER GUIDE
RG5-6670-220CN PAPER PICK-UP ASM.
RG5-6670BULK Paper Pickup Assembly
RG5-6748-120CN PAPER PICK-UP ASSY.
RG5-6769-020CN PAPER SIZE DETECTION ASSY.
RG5-7995-000CN PCA Assembly-Cassette Sensor
RG5-7990-000CN PCA-E-label Memory contrl
RG5-6400-050CN PCB AY:220-240V Fusing Power Supply
C9656-69014 PCB DC CONTROLLER AY
WG8-5849-000CN Photo-Interrupter
WG8-5624-000CN Photo-Interrupter
RF5-3340-BULK PICK ROLLERS
XD3-2200-162CN PIN, DOWEL
RB2-9359-000CN Plate-Drive Release
C9656-40011 PORTUGUESE OVERLAY
RG5-6809-080CN POWER SUPPLY ASM., 220V
RG5-6809-070CN POWER SUPPLY ASM., 220V
RG5-6808-090CN POWER SUPPLY ASSY.
RG5-6808-050CN Power Supply-110V
RG5-6808-060CN Power Supply-110V
RG5-6809-050CN Power Supply-220V
RB2-9150-000CN PRESSURE GEAR,LEFT
RG5-6809-060CN PWR SUPPLY-220V
RB2-9485-000CN REAR COVER
RG5-6651-070CN REAR REGULATON ASSY.
RY7-5097-000CN ROLLER KIT -TRAY 2,3,4
RB2-8246-020CN Scanner support spring
XA9-1495-000CN SCREW RS M3X6
XA9-1162-000CN Screw w/washer-M3x10
XA9-1330-000CN SCREW, TP M3x8
XA9-1498-000CN SCREW, TP, M3X8
XA9-1451-000CN SCREW, W/WASHER, M3X10
RG5-6842-040CN SENSOR FLAG ASM
RG5-6842-000CN Sensor Flag Assembly
RF5-3865-020CN Separation Pad
RF5-3865-000CN Separation Pad
RH7-5330-020CN SOLENOID
RZ1-2147-000CN SPACER (SHIPPING LOCK)
RS6-2632-020CN Spring-Tension-Cartridge Interlock Rod
RS6-2626-020CN Spring-Tension-ETB Cup
RB2-9561-030CN Static Comb Cleaning Brush
RG5-6845-070CN Static Discharge PCB Assembly
RS5-9175-000CN Thumb Screw
C9730-67902 Toner-Black-Europe-CLJ 5500
C9730-67901 Toner-Black-US-CLJ 5500
C9731-67902 Toner-Cyan-Europe-CLJ 5500
C9733-67902 Toner-Magenta-Europe-CLJ 5500
C9733-67901 Toner-Magenta-US-CLJ 5500
C9732-67901 Toner-Yellow-US-CLJ 5500
RG5-6779-030CN TOP COVER ASM.
RZ4-0761-000CN TOP FOAM CSH FRNT RT
RZ4-0762-000CN TOP FOAM CSHN FRNT LFT
RZ4-0764-000CN TOP FOAM CSHN REAR LFT
RF5-3338-000CN TRAY 2 ROLLER
RF5-3338-BULK TRAY 2 ROLLER
RG5-6778-030CN UPPER FRONT TOP COVER ASSY

Caractéristiques techniques

HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

Vitesse noir 22 ppm
Vitesse couleur 22 ppm
Bac à papier 500 feuilles
Ref toner noir C9730A
Capacité toner noir 13000 pages
Ref toner couleur C9731A
Capacité toner couleur 12000 pages