Printer image

Votre imprimante laser HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLIES ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description: 00 memory error on supply item 10 memory tag missing
YY Description: 00 black print cartridge 01 cyan print cartridge 02 magenta print cartridge 03 yellow print cartridge

13.XX.YY

- code :

13.XX.YY

- affichage :

13.XX.YY JAM IN TRAY X

- description :

A page is jammed in Tray 3 or Tray 4.

20

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The printer has received more data from the computer than fits in available memory.

22

- code :

22

- affichage :

22 SERIAL I/O BUFFER OVERFLOW

- description :

The printer's serial buffer has overflowed during a busy state.

40

- code :

40

- affichage :

40 EIO X BAD TRANSMISSION

- description :

A connection with the card in EIO slot X has been abnormally broken

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY X

- description :

Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.

41.5

- code :

41.5

- affichage :

41.5 UNEXPECTED TYPE IN TRAY X

- description :

The printer senses a different media type in the media path than configured in the tray.

41.X

- code :

41.X

- affichage :

41.X PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 unknown misprint error 2 beam detect misprint error 3 media feed error (size) 4 no VSYNC error 5 media feed error (type) 6 ETB detection error 7 feed delay error 9 noise VSREQ

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX PRINTER ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred.
X Description: 1 low fuser temperature 2 fuser warmup service 3 high fuser temperature 4 faulty fuser 5 inconsistent fuser 6 open fuser 8 low fuser temperature (sub=thermistor) 9 high fuser temperature (sub=thermistor)

51.XY

- code :

51.XY

- affichage :

51.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 beam detect error 2 laser error Y Description 0 no color K black C cyan M magenta Y yellow

52.XY

- code :

52.XY

- affichage :

52.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 scanner error 2 scanner startup error 3 scanner rotation error Y Description 0 no color K black C cyan M magenta Y yellow

53.10.05

- code :

53.10.05

- affichage :

53.10.05 PRINTER ERROR

- description :

A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.

53.X0.ZZ

- code :

53.X0.ZZ

- affichage :

53.X0.ZZ PRINTER ERROR

- description :

An error has occurred in the onboard RAM.

53.XY.ZZ

- code :

53.XY.ZZ

- affichage :

53.XY.ZZ PRINTER ERROR

- description :

An error occurred on some memory of the printer.
X DIMM Type: 1 RAM
Y Device Location: 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4
ZZ Error Number: 0 unsupported memory 1 unrecognized memory 2 unsupported memory size 3 failed RAM test 4 exceeded maximum RAM size 5 invalid DIMM speed

54.XX

- code :

54.XX

- affichage :

54.XX PRINTER ERROR

- description :

X Description: 1 temperature 3 image density sensor 5 color plane registration sensor 6 image density sensor 7 yellow drum home position sensor 8 magenta drum home pos. sensor 9 cyan drum home position sensor 10 black drum home position sensor 11 yellow density sensor 12 magenta density sensor 13 cyan density sensor 14 black density sensor 19 ETB speed control sensor 20 color plane registration sensor 21 yellow toner level sensors 22 magenta toner level sensors 23 cyan toner level sensors 24 black toner level sensors 1E or 30 Half tone calibration error

55.X

- code :

55.X

- affichage :

55.X PRINTER ERROR

- description :

The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.

57.X

- code :

57.X

- affichage :

57.X PRINTER ERROR

- description :

A printer fan error has occurred.
X Description: 3 cartridge fan (vertical fan, FM3) 4 formatter fan (horizontal fan, FM2) 7 power suppply fan (FM1)

58.X

- code :

58.X

- affichage :

58.X PRINTER ERROR

- description :

A memory tag error was detected.
X Description: 3 CPU 4 power supply

59.XY

- code :

59.XY

- affichage :

59.XY PRINTER ERROR

- description :

A printer motor error has occurred.
X Description: 0 motor error 1 motor startup error 2 motor rotation error 3 fuser motor startup error 4 fuser motor rotation error 5 print cartridge motor startup error 6 print cartridge motor rotation error 9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error.
Y Description: 0 no color K black C cyan M magenta Y yellow

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

No system was found.

64

- code :

64

- affichage :

64 PRINTER ERROR

- description :

Scan buffer error.

68.X

- code :

68.X

- affichage :

68.X PERMANENT STORAGE WRITE FAIL

- description :

A non-volatile storage device is failing to write. Pressing GO the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description: 0 onboard NVRAM 1 removable disk (flash or hard)

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX PRINTER ERROR

- description :

A critical hardware error has occurred.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EIO ERROR

- description :

The EIO accessory card in slot X has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

Nomenclature des pièces détachées de la HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

RG5-6651-040CNAssembly:Rear Regulation
RG5-6783-020CNAssembly:Right Cover
C7130-69001Assembly-500 Sheet Feeder
RG5-6688-080CNAssembly-Color Mis-reg. Detection
RG5-6799-000CNAssembly-DC Controller PCA
RG5-6850-080CNAssembly-DC Controller PCB
C9656-69023Assembly-DC Controller PCB
C9656-69021Assembly-DC Controller PCB
RG5-6731-000CNAssembly-Drum Drive - CYAN MAGENTA
RG5-6720-030CNAssembly-Drum Gr
RG5-6720-040CNAssembly-Drum Grounding
RG5-6720-000CNAssembly-Drum Grounding
RG5-6728-040CNAssembly-E-Label Antenna
C9656-69003ASSEMBLY-ETB
RG5-6778-000CNAssembly-Front Upper Cover
RG5-6778-060CNAssembly-Front Upper Cover
RG5-6778-080CNAssembly-Front Upper Cover
RG5-6734-000CNAssembly-Fuser Connector Mount
RG5-6716-000CNAssembly-Fuser Drive
RG5-7991-000CNAssembly-Fuser Pwr Supply-110V
C9656-69001ASSEMBLY-FUSER-110V
C9656-69002ASSEMBLY-FUSER-220V
RG5-6782-000CNAssembly-Left Co
RG5-6782-040CNAssembly-Left Cover
RG5-6753-000CNAssembly-Lifter Drive
RG5-6672-070CNAssembly-Lower Left Frame
RG5-6673-030CNAssembly-Lower Right Frame
RG5-6675-000CNAssembly-MP Tray Link Arm-Right
RG5-6780-070CNAssembly-Multi-p
RG5-6780-030CNAssembly-Multi-purpose Tray
RG5-6780-090CNAssembly-Multi-purpose Tray
RG5-6780-000CNAssembly-Multi-purpose Tray
RG5-6772-000CNAssembly-Paper Feeder PCA
RG5-6661-000CNAssembly-Paper Pick-up Drive
RG5-6670-000CNAssembly-Paper Pick-up
RG5-6808-000CNAssembly-Power Supply-110V
RG5-6809-000CNAssembly-Power Supply-220V
RG5-6783-000CNAssembly-Right Cover
C9656-69009ASSY:DC CONTROLLER PCB
C9656-69004ASSY:FUSER 110V
C9656-69005ASSY:FUSER 220V
RG5-6777-120CNAY:FRNT LWR COVR
RG5-6651-050CNAY:R REGULATION
RZ1-2119-000CNBOTTOM CONNECTION PAD
RZ4-0756-000CNBTM CSHN LWER REAR RT
RZ4-0759-000CNBTM CSHN LWR REAR LFT
RZ4-0758-000CNBTM CSHN UPPR REAR LFT
RZ4-0769-000CNBTM CSHN UPR LWR LT
RZ4-0768-000CNBTM CSHN UPR LWR RT
RG5-6815-000CNCable-AC
RG5-6820-030CNCable-Fan
RH2-5510-000CNCable-Flat formatter
RG5-6818-000CNCable-Left Side
RG5-6829-020CNCable-Paper Pick-up Assembly
RG5-6823-000CNCable-Upper Crossmember
RS7-0302-000CNCam/Gear, 66T
RB2-9390-000CNCartridge Guide, Lower Left
RB2-9391-000CNCartridge Guide, Upper Left
RB2-9392-000CNCartridge Guide-Lower Right
RB2-9393-000CNCartridge guide-Upper Right
RG5-6726-030CNCartridge Inlet Assembly
RG5-6726-000CNCartridge Inlet Assembly
RG5-6770-180CNCASSETTE
RG5-6770-050CNCassette:Option 500 Sheet
RG5-6770-030CNCASSETTE:OPTION 500 SHEET
RG5-6770-080CNCassette-Option 500 Sheet
RG5-6770-120CNCassette-Option 500 Sheet
RG5-6647-150CNCassette-Standar
RG5-6647-090CNCassette-Standard Paper
RG5-6647-060CNCassette-Standard Paper
RG5-6647-030CNCASSETTE-STANDARD PAPER
RG5-6647-040CNCassette-Standard Paper
RG5-6647-210CNCassette-Standard Paper
RG5-6647-140CNCassette-Standard Paper
RG5-6647-100CNCassette-Standard Paper
RH7-1491-020CNCenter fan
RB2-8239-030CNCHANGE PLATE
RG5-6846-000CNCharged Comb Assembly
C9712-67909CLJ5500 FIRMWARE DIMM
C9712-67905CLJ5500 FIRMWARE DIMM
C9712BMCLJ5500 FW DIMM V04.019.4
C9712BNCLJ5500 FW DIMM V04.020.0
C9669-60111CLJ5500 Printer Stand Cabinet
C9669-60109CLJ5500 Printer Stand Cabinet
5090-3379CLOTH, TONER CLEANING
RH7-5329-020CNCLUTCH, ELECTROMAGNETIC
VS1-7873-006CNCONNECTOR, 6P
RG5-6844-020CNContact Assembly
RG5-6794-000CNControl Panel Assembly, 220V
RG5-6781-090CNControl Panel assy
WC4-5242-000CNCover Safety Switch
RB2-9478-020CNCover-Rear Cassette
RB2-9478-000CNCover-Rear Cassette
RG5-6816-000CNDC CABLE
C9656-69015DC CONTROLLER PCA ASM
RG5-8004-000CNDC Controller PCB Assemlby-ver R1.21.00
C9712BGDIMM-16MB Flash/32MB SDRAM Programmed
C9712BHDIMM-16MB Flash/32MB SDRAM Programmed
C9712BFDIMM-16MB Flash/32MB SDRAM Programmed
C9712BJDIMM-16MB Flash/32MB SDRAM Programmed
RG5-6719-050CNDISENGAGING DRIVE ASM.
RG5-6742-000CNDISENGAGING PLATE ASM.
RG5-7725-000CNDRUM DRIVE ASSY (BLACK)
RG5-7723-000CNDRUM DRIVE ASSY (C M)
RG5-7723-050CNDRUM DRIVE ASSY.(CYAN/MAGENTA)
RG5-7724-050CNDRUM DRIVE ASSY.(YELLOW)
C9661-69001DUPLEX FORMATTER ASSEMBLY
C9661-69002DUPLEX FORMATTER ASSY (XREF)
C9656-40002ENGLISH OVERLAY
C9656-69011ETB ASM
C9656-69010ETB ASSEMBLY
C9656-69024ETB ASSY
RG5-7737-110CNETB asy
RB2-9201-030CNETB Sensor Flag-Left
RB2-9201-000CNETB Sensor Flag-Left
RB2-9147-000CNETB Support, Left
RB2-9146-000CNETB Support, Right
RH7-1526-030CNFan-Left
RB2-9378-000CNFilter-Left Side
RG5-6848-BULKFIXING ASSY
RG5-6701-240CNFIXING ASSY (110V)
RG5-6848-230CNFIXING ASSY (220V)
RG5-7992-000CNFIXING POWER SUPPLY PCB ASSY.
RH2-5511-000CNFLAT CABLE
RG5-6778-090CNFRONT UPPER COVER ASSY.
VD7-2894-001CNFUSE, 250V, 4A
VD7-3198-001CNFuse, 250V, 8A: 110V 220V
RG5-6848-300CNFUSER ASM 110V
RG5-6701-310CNFUSER ASM., 220V
RG5-6802-050CNFuser Power Assembly, 220V
RG5-6827-020CNFuser Power Supply Cable
RS7-0320-000CNGear-2000T-M C
RS7-0321-000CNGear-200T-K Y
RS7-0326-000CNGear-36T
RB2-9151-000CNGear-Pressure ,Right
J6073-61241HDD, EIO 40G ROHS
J6073-61031HDD, EIO 40G ROHS
J6073-61041HDD, EIO 40G ROHS
J6073-61141HDD, EIO 40G ROHS
J6073-61051HDD,EIO SMO KIT ROHS
J6073-61071HDD,EIO SMO KIT ROHS
J6073-61061HDD,EIO SMO KIT ROHS
J6073-69021HP High Performance EIO HDD
C9669AHP printer stand accessory
C9669BHP Printer Stand Accessory
RZ1-2116-000CNINNER TUBE
RB2-9358-020CNINTERLOCK LEVER
RG5-6826-040CNIntermediate Cable
C9712-69003Kit:DIMM Kit (BJ)
C9712-69004Kit:DIMM Kit (BJ)
C7848-67901KIT-64MB DIMM 168 Pin
RG5-6736-000CNLaser/Scanner Assembly
RF5-3898-000CNLever-Laser/Scanner Shutter
RB2-9350-000CNLever-Test Print
C9712-69006LJ 5500 DIMM-16MB 04.019.1
C9712-69008LJ 5500 DIMM-16MB 04.019.2
C9712-69009LJ 5500 DIMM-16MB 04.0203
C9712BKLJ 5500 DIMM-16MB Flsh Mod. 04.018.03
C9712BLLJ5500DIMM-16MB FLSH Mod. 04.019.1
RM1-3812-030CNLJ5550 DC CONTROLLER KIT-ROHS
RM1-3812-000CNLJ5550 DC CONTROLLER KIT-ROHS
RG5-6672-040CNLOWER LEFT FRAME ASM.
RG5-6673-000CNLOWER RIGHT FRAME ASM.
C9656-90973Manual-Service
RH7-1617-020CNMotor, brushless (fusing) drive
RH7-1618-030CNMotor, brushless ETB
RH7-1523-000CNMotor-Stepper-Paper Pick Up Drive
RG5-7994-000CNMP SENSOR PCB ASSY.
RB2-9066-000CNMP Tray Link Arm,Left
RG5-6770-000CNOpt 500 Sheet Cassette
RG5-6770-140CNOPT 500 SHEET CASSETTE
C7130-67902OPTIONAL 500 SHEET FEEER/CASSETTE ASSY
RG5-6836-030CNOptional Feeder Cable
VS1-6760-000CNOPTIONAL FEEDER CONNECTOR
VS1-6760-006CNOptional Feeder Connector
C9656-40018Overlay-Control Panel-Arabic
C9656-40013Overlay-Control Panel-Czech
C9656-40007Overlay-Control Panel-Danish
C9656-40009Overlay-Control Panel-Finnish
C9656-40004Overlay-Control Panel-German
C9656-40019Overlay-Control Panel-Greek
C9656-40020Overlay-Control Panel-Hebrew
C9656-40014Overlay-Control Panel-Hungarian
C9656-40005Overlay-Control Panel-Italian
C9656-40021Overlay-Control Panel-Japanese
C9656-40010Overlay-Control Panel-Norwegian
C9656-40015Overlay-Control Panel-Polish
C9656-40016Overlay-Control Panel-Russian
C9656-40024Overlay-Control Panel-Simplified Chinese
C9656-40006Overlay-Control Panel-Spanish
C9656-40023Overlay-Control Panel-Thai
C9656-40025Overlay-Control Panel-Trad Chinese
RB2-9723-000CNPAPER GUIDE
RG5-6670-220CNPAPER PICK-UP ASM.
RG5-6670BULKPaper Pickup Assembly
RG5-6748-120CNPAPER PICK-UP ASSY.
RG5-6769-020CNPAPER SIZE DETECTION ASSY.
RG5-7995-000CNPCA Assembly-Cassette Sensor
RG5-7990-000CNPCA-E-label Memory contrl
RG5-6400-050CNPCB AY:220-240V Fusing Power Supply
C9656-69014PCB DC CONTROLLER AY
WG8-5849-000CNPhoto-Interrupter
WG8-5624-000CNPhoto-Interrupter
RF5-3340-BULKPICK ROLLERS
XD3-2200-162CNPIN, DOWEL
RB2-9359-000CNPlate-Drive Release
C9656-40011PORTUGUESE OVERLAY
RG5-6809-080CNPOWER SUPPLY ASM., 220V
RG5-6809-070CNPOWER SUPPLY ASM., 220V
RG5-6808-090CNPOWER SUPPLY ASSY.
RG5-6808-050CNPower Supply-110V
RG5-6808-060CNPower Supply-110V
RG5-6809-050CNPower Supply-220V
RB2-9150-000CNPRESSURE GEAR,LEFT
RG5-6809-060CNPWR SUPPLY-220V
RB2-9485-000CNREAR COVER
RG5-6651-070CNREAR REGULATON ASSY.
RY7-5097-000CNROLLER KIT -TRAY 2,3,4
RB2-8246-020CNScanner support spring
XA9-1495-000CNSCREW RS M3X6
XA9-1162-000CNScrew w/washer-M3x10
XA9-1330-000CNSCREW, TP M3x8
XA9-1498-000CNSCREW, TP, M3X8
XA9-1451-000CNSCREW, W/WASHER, M3X10
RG5-6842-040CNSENSOR FLAG ASM
RG5-6842-000CNSensor Flag Assembly
RF5-3865-020CNSeparation Pad
RF5-3865-000CNSeparation Pad
RH7-5330-020CNSOLENOID
RZ1-2147-000CNSPACER (SHIPPING LOCK)
RS6-2632-020CNSpring-Tension-Cartridge Interlock Rod
RS6-2626-020CNSpring-Tension-ETB Cup
RB2-9561-030CNStatic Comb Cleaning Brush
RG5-6845-070CNStatic Discharge PCB Assembly
RS5-9175-000CNThumb Screw
C9730-67902Toner-Black-Europe-CLJ 5500
C9730-67901Toner-Black-US-CLJ 5500
C9731-67902Toner-Cyan-Europe-CLJ 5500
C9733-67902Toner-Magenta-Europe-CLJ 5500
C9733-67901Toner-Magenta-US-CLJ 5500
C9732-67901Toner-Yellow-US-CLJ 5500
RG5-6779-030CNTOP COVER ASM.
RZ4-0761-000CNTOP FOAM CSH FRNT RT
RZ4-0762-000CNTOP FOAM CSHN FRNT LFT
RZ4-0764-000CNTOP FOAM CSHN REAR LFT
RF5-3338-000CNTRAY 2 ROLLER
RF5-3338-BULKTRAY 2 ROLLER
RG5-6778-030CNUPPER FRONT TOP COVER ASSY

Caractéristiques techniques

HP Color LaserJet 5500, 5500N, 5500DN, 5500DTN, 5500HDN

Vitesse noir22 ppm
Vitesse couleur 22 ppm
Bac à papier500 feuilles
Ref toner noirC9730A
Capacité toner noir13000 pages
Ref toner couleur C9731A
Capacité toner couleur 12000 pages