Printer image

Votre imprimante laser HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLIES ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description: 00 memory error on supply item 10 memory tag missing
YY Description: 00 black print cartridge 01 cyan print cartridge 02 magenta print cartridge 03 yellow print cartridge

13.XX.YY

- code :

13.XX.YY

- affichage :

13.XX.YY JAM IN TRAY X

- description :

A page is jammed in Tray 3 or Tray 4.

20

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The printer has received more data from the computer than fits in available memory.

22

- code :

22

- affichage :

22 SERIAL I/O BUFFER OVERFLOW

- description :

The printer's serial buffer has overflowed during a busy state.

40

- code :

40

- affichage :

40 EIO X BAD TRANSMISSION

- description :

A connection with the card in EIO slot X has been abnormally broken

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY X

- description :

Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.

41.5

- code :

41.5

- affichage :

41.5 UNEXPECTED TYPE IN TRAY X

- description :

The printer senses a different media type in the media path than configured in the tray.

41.X

- code :

41.X

- affichage :

41.X PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 unknown misprint error 2 beam detect misprint error 3 media feed error (size) 4 no VSYNC error 5 media feed error (type) 6 ETB detection error 7 feed delay error 9 noise VSREQ

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX PRINTER ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred.
X Description: 1 low fuser temperature 2 fuser warmup service 3 high fuser temperature 4 faulty fuser 5 inconsistent fuser 6 open fuser 8 low fuser temperature (sub=thermistor) 9 high fuser temperature (sub=thermistor)

51.XY

- code :

51.XY

- affichage :

51.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 beam detect error 2 laser error Y Description 0 no color K black C cyan M magenta Y yellow

52.XY

- code :

52.XY

- affichage :

52.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 scanner error 2 scanner startup error 3 scanner rotation error Y Description 0 no color K black C cyan M magenta Y yellow

53.10.05

- code :

53.10.05

- affichage :

53.10.05 PRINTER ERROR

- description :

A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.

53.X0.ZZ

- code :

53.X0.ZZ

- affichage :

53.X0.ZZ PRINTER ERROR

- description :

An error has occurred in the onboard RAM.

53.XY.ZZ

- code :

53.XY.ZZ

- affichage :

53.XY.ZZ PRINTER ERROR

- description :

An error occurred on some memory of the printer.
X DIMM Type: 1 RAM
Y Device Location: 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4
ZZ Error Number: 0 unsupported memory 1 unrecognized memory 2 unsupported memory size 3 failed RAM test 4 exceeded maximum RAM size 5 invalid DIMM speed

54.XX

- code :

54.XX

- affichage :

54.XX PRINTER ERROR

- description :

X Description: 1 temperature 3 image density sensor 5 color plane registration sensor 6 image density sensor 7 yellow drum home position sensor 8 magenta drum home pos. sensor 9 cyan drum home position sensor 10 black drum home position sensor 11 yellow density sensor 12 magenta density sensor 13 cyan density sensor 14 black density sensor 19 ETB speed control sensor 20 color plane registration sensor 21 yellow toner level sensors 22 magenta toner level sensors 23 cyan toner level sensors 24 black toner level sensors 1E or 30 Half tone calibration error

55.X

- code :

55.X

- affichage :

55.X PRINTER ERROR

- description :

The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.

57.X

- code :

57.X

- affichage :

57.X PRINTER ERROR

- description :

A printer fan error has occurred.
X Description: 3 cartridge fan (vertical fan, FM3) 4 formatter fan (horizontal fan, FM2) 7 power suppply fan (FM1)

58.X

- code :

58.X

- affichage :

58.X PRINTER ERROR

- description :

A memory tag error was detected.
X Description: 3 CPU 4 power supply

59.XY

- code :

59.XY

- affichage :

59.XY PRINTER ERROR

- description :

A printer motor error has occurred.
X Description: 0 motor error 1 motor startup error 2 motor rotation error 3 fuser motor startup error 4 fuser motor rotation error 5 print cartridge motor startup error 6 print cartridge motor rotation error 9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error.
Y Description: 0 no color K black C cyan M magenta Y yellow

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

No system was found.

64

- code :

64

- affichage :

64 PRINTER ERROR

- description :

Scan buffer error.

68.X

- code :

68.X

- affichage :

68.X PERMANENT STORAGE WRITE FAIL

- description :

A non-volatile storage device is failing to write. Pressing GO the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description: 0 onboard NVRAM 1 removable disk (flash or hard)

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX PRINTER ERROR

- description :

A critical hardware error has occurred.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EIO ERROR

- description :

The EIO accessory card in slot X has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

Nomenclature des pièces détachées de la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

RG5-7691-250CN 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) ASSEMBLY
RG5-7692-250CN 220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) ASSEMBLY
Q7722-67951 256MB MEMORY DIMM
J7934-69011 620N 10/100 PRINT SERVER SVC
C9656-69026 Assembly: ETB
RG5-7725-050CN Assembly:Drum Drive (Black)
RG5-6688-080CN Assembly-Color Mis-reg. Detection
Q3713-60108 Assembly-Control Panel-Label-CS/HU/PL
Q3713-60107 Assembly-Control Panel-Label-DE/FR/IT
Q3713-60106 Assembly-Control Panel-Label-ES/HE
Q3713-60105 Assembly-Control Panel-Label-ES/PT
Q3713-60109 Assembly-Control Panel-Label-NO/SV/FI
Q3713-60110 Assembly-Control Panel-Label-RU/EL
Q3713-60111 Assembly-CP-LBL-ES/PT/IT/FR/NL/DE
RG5-6728-040CN Assembly-E-Label Antenna
RG5-6778-080CN Assembly-Front Upper Cover
RG5-7991-000CN Assembly-Fuser kit (Four, unité de fusion, kit de maintenance) Pwr Supply-110V
C9656-69022 Assembly-High voltage Power Supply
RG5-6725-040CN Assembly-High voltage Terminal
RG5-6725-000CN Assembly-High Voltage Terminal
RG5-6782-040CN Assembly-Left Cover
RG5-6676-000CN Assembly-Left Drive Gear
RG5-6672-070CN Assembly-Lower Left Frame
RG5-6673-030CN Assembly-Lower Right Frame
RG5-6780-090CN Assembly-Multi-purpose Tray
RG5-6715-050CN Assembly-Sensor and Bracket
RG5-7686-020CN CABLE, ENVIRONMENT SENSOR
RG5-6815-000CN Cable-AC
RG5-6820-030CN Cable-Fan
RG5-6834-000CN Cable-Formatter Interface
RG5-6818-000CN Cable-Left Side
RG5-6829-020CN Cable-Paper Pick-up Assembly
Q2635BE Card-32MB Flash Memory Progm 07.007.3
RB2-9391-000CN Cartouche, toner Guide, Upper Left
RB2-9392-000CN Cartouche, toner Guide-Lower Right
RB2-9393-000CN Cartouche, toner guide-Upper Right
RG5-6726-030CN Cartouche, toner Inlet Assembly
RG5-6726-000CN Cartouche, toner Inlet Assembly
RG5-6770-180CN CASSETTE
RG5-6647-210CN Cassette-Standard Paper
RH7-1491-020CN Center fan
RB2-9145-000CN CLEANING BRUSH
Q3985-67BULK CLJ 5550 220V Fuser kit (Four, unité de fusion, kit de maintenance) kit
Q7725BE CLJ 5550 FMC-32MB Flash Module 07.007.3
Q7725-67908 CLJ 5550 FMC-32MB Flash Module 07.007.3
Q7725-68002 CLJ 5550 FMC-32MB FLASH MODULE 07.170.2
Q3713-69002 CLJ 5550 Formatter Assembly-Replacement
C9734-67BULK CLJ 5550 image transfer kit
C9734-67901 CLJ 5550 IMAGE TRANSFER KIT
Q3984-67901 CLJ5550 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
Q3984-67902 CLJ5550 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
Q3985-67902 CLJ5550 220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
Q7725BF CLJ5550 32MB FLASH MEV07.009.0
Q7725BG CLJ5550 32MB FLASH MEV07.010.1
Q2635-67922 CLJ5550 32MB FM CARDV07.007.3
Q7725-67939 CLJ5550 32MB FM CARDV07.009.0
Q3713-69001 CLJ5550 FORMATTER
Q2635BD CLJ5550 FW DIMM V07.006.1
RH7-5329-020CN CLUTCH, ELECTROMAGNETIC
RG5-6844-020CN Contact Assembly
RG5-6781-090CN Control Panel assy
RB3-1305-000CN CONTROL PANEL OVERLAY
WC4-5242-000CN Cover Safety Switch
RG5-6816-000CN DC CABLE
RG5-8004-000CN DC Controller PCB Assemlby-ver R1.21.00
RH7-1620-020CN DC STEPPING MOTOR
RG5-6719-050CN DISENGAGING DRIVE ASM.
RG5-6742-000CN DISENGAGING PLATE ASM.
RG5-7723-050CN DRUM DRIVE ASSY.(CYAN/MAGENTA)
RG5-7724-050CN DRUM DRIVE ASSY.(YELLOW)
RG5-6761-040CN ELECTROMAGNETIC CLUTCH ASSY.
C9656-69024 ETB ASSY
RG5-7737-110CN ETB asy
RB2-9147-000CN ETB Support, Left
RH7-1526-030CN Fan-Left
RB2-9378-000CN Filter-Left Side
RB2-9379-000CN Filter-Rear
RG5-7692-260CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE). 220V
RG5-7699-070CN FIXING DRIVE ASSY.
RB3-1292-020CN FIXING POWER SUPPLY COVER
RG5-7992-000CN FIXING POWER SUPPLY PCB ASSY.
RG5-8003-000CN FIXING SENSOR PCB ASSY.
RH2-5511-000CN FLAT CABLE
RG5-6778-090CN FRONT UPPER COVER ASSY.
VD7-3072-002CN FUSE, 250V, 20A
VD7-2894-001CN FUSE, 250V, 4A
VD7-3198-001CN Fuse, 250V, 8A: 110V 220V
VD7-3172-002CN FUSE: 250V-20A (110V)
RG5-6802-050CN Fuser kit (Four, unité de fusion, kit de maintenance) Power Assembly, 220V
RG5-6827-020CN Fuser kit (Four, unité de fusion, kit de maintenance) Power Supply Cable
RS7-0323-000CN Gear-17T
RS7-0320-000CN Gear-2000T-M C
RS7-0321-000CN Gear-200T-K Y
RB2-9151-000CN Gear-Pressure ,Right
RG5-7985-000CN High Voltage Power Supply
C9656-69025 High Voltage Power Supply
RG5-6725-030CN HIGH VOLTAGE TERMINAL ASM.
RG5-6786-030CN Hinge Assembly-Top Cover
RB2-9475-000CN Hinge Support-Right
RB3-0906-000CN Holder, environmental sensor
RB2-9358-020CN INTERLOCK LEVER
RG5-6826-040CN Intermediate Cable
Q2635-67917 Kit:CF Q2635BD 07.006.1
Q7725-67959 KIT-CF LJ5550-32MB FM Card (BG) 07.010
Q7725-67974 KIT-CF LJ5550-32MB FM Card (BH) 07.011.1
Q7725-67986 KIT-CF LJ5550-32MB FM Card (BH) 07.012.0
Q3985-67901 Kit-Fuser kit (Four, unité de fusion, kit de maintenance)-220v
Q3713-00016 Label-Control Panel-Arabic
Q3713-00011 Label-Control Panel-Czech
Q3713-00006 Label-Control Panel-Danish
Q3713-00007 Label-Control Panel-Dutch
Q3713-00024 Label-Control Panel-Engish
Q3713-00003 Label-Control Panel-German
Q3713-00017 Label-Control Panel-Greek
Q3713-00012 Label-Control Panel-Hungarian
Q3713-00004 Label-Control Panel-Italian
Q3713-00019 Label-Control Panel-Japanese
Q3713-00020 Label-Control Panel-Korean
Q3713-00009 Label-Control Panel-Norwegian
Q3713-00001 Label-Control Panel-Portuguese
Q3713-00014 Label-Control Panel-Russian
Q3713-00021 Label-Control Panel-Simplified Chinese
Q3713-00010 Label-Control Panel-Swedish
Q3713-00022 Label-Control Panel-Traditional Chinese
Q3713-00015 Label-Control Panel-Turkish
RG5-7681-060CN LASER SCANNER ASSY
RG5-7681-030CN LASER/SCANNER ASSY
RG5-6665-000CN LIFTER DRIVE ASM.
RG5-6753-030CN Lifter Drive Assy
RG5-6665-040CN LIFTER DRIVE ASSY.
RG5-6753-050CN LIFTER DRIVE ASSY.
RM1-3812-030CN LJ5550 DC CONTROLLER KIT-ROHS
RM1-3812-000CN LJ5550 DC CONTROLLER KIT-ROHS
RG5-7685-000CN Loop sensor PCB Assy
RG5-6672-040CN LOWER LEFT FRAME ASM.
RG5-6673-000CN LOWER RIGHT FRAME ASM.
RH7-1618-030CN Motor, brushless ETB
RH7-1618-000CN Motor, brushless ETB
RH7-1618-020CN Motor, brushless ETB
RH7-1619-020CN MOTOR, STEPPING
RH7-1524-030CN Motor-Stepper-Developer-Disengage
RG5-7994-000CN MP SENSOR PCB ASSY.
RB2-9066-000CN MP Tray Link Arm,Left
RG9-1529-000CN MP tray p/u Roller (Patin, galet d’entrainement) asy
RB2-9152-000CN ONE-WAY HINGE
C7130-67902 OPTIONAL 500 SHEET FEEER/CASSETTE ASSY
RG5-8000-000CN PAPER FEEDER PCB ASSY.
RG5-7709BULK Paper Pickup Assembly
RG5-7709-160CN PAPER PICK-UP ASSY.
RG5-6748-120CN PAPER PICK-UP ASSY.
RG5-6769-020CN PAPER SIZE DETECTION ASSY.
RG5-7995-000CN PCA Assembly-Cassette Sensor
RG5-7993-000CN PCA-Toner Sensor
RG5-6805-000CN PCA-Toner Sensor
PHA000151 Pharos PC Prox Plus Card Reader
PHA00111 Pharos PS60 501+ License
WG8-5849-000CN Photo-Interrupter
WG8-5624-000CN Photo-Interrupter
RF5-3340-000CN Pick Rollers
XD3-2200-162CN PIN, DOWEL
RB2-9359-000CN Plate-Drive Release
RG5-6808-090CN POWER SUPPLY ASSY.
RB2-9150-000CN PRESSURE GEAR,LEFT
8121-0964 PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS
RB2-9485-000CN REAR COVER
RY7-5097-000CN ROLLER (PATIN, GALET D’ENTRAINEMENT) KIT -TRAY 2,3,4
RB2-8246-020CN Scanner support spring
XA9-1495-000CN SCREW RS M3X6
XA9-0957-000CN SCREW, TP, M3X4
XA9-1469-000CN SCREW, TP, M3X6
XA9-1498-000CN SCREW, TP, M3X8
XB2-8300-805CN SCREW, W/WASHER, M3X8
RG5-6715-000CN SENSOR AND BRACKET ASM.
RG5-6842-040CN SENSOR FLAG ASM
WP2-5200-000CN SENSOR, ENVIRONMENT
RF5-3865-020CN Separation Pad
Q3713-90942 Service Manual
Q3713-90965 Service Manual-CLJ5550
RS6-2903-020CN SPRING, TORSION
RS6-2632-020CN Spring-Tension-Cartouche, toner Interlock Rod
RS6-2626-020CN Spring-Tension-ETB Cup
RB2-9561-030CN Static Comb Cleaning Brush
RG5-6845-070CN Static Discharge PCB Assembly
RG5-7731-040CN Static Emiminator Assy
RS5-9175-000CN Thumb Screw
C9730-67901 Toner-Black-US-CLJ 5500
C9731-67901 Toner-Cyan-US-CLJ 5500
C9733-67901 Toner-Magenta-US-CLJ 5500
C9732-67901 Toner-Yellow-US-CLJ 5500
RF5-3338-000CN TRAY 2 ROLLER (PATIN, GALET D’ENTRAINEMENT)
RG5-7732-040CN UPPER COVER ASSY.
RG5-7687-020CN Upper crossmember cable

Caractéristiques techniques

HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

Vitesse noir 28 ppm
Vitesse couleur 28 ppm
Bac à papier 500 feuilles
Ref toner noir C9730A
Capacité toner noir 13000 pages
Ref toner couleur C9731A
Capacité toner couleur 12000 pages