Printer image

Votre imprimante laser HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLIES ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing.
XX Description: 00 memory error on supply item 10 memory tag missing
YY Description: 00 black print cartridge 01 cyan print cartridge 02 magenta print cartridge 03 yellow print cartridge

13.XX.YY

- code :

13.XX.YY

- affichage :

13.XX.YY JAM IN TRAY X

- description :

A page is jammed in Tray 3 or Tray 4.

20

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The printer has received more data from the computer than fits in available memory.

22

- code :

22

- affichage :

22 SERIAL I/O BUFFER OVERFLOW

- description :

The printer's serial buffer has overflowed during a busy state.

40

- code :

40

- affichage :

40 EIO X BAD TRANSMISSION

- description :

A connection with the card in EIO slot X has been abnormally broken

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY X

- description :

Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.

41.5

- code :

41.5

- affichage :

41.5 UNEXPECTED TYPE IN TRAY X

- description :

The printer senses a different media type in the media path than configured in the tray.

41.X

- code :

41.X

- affichage :

41.X PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 unknown misprint error 2 beam detect misprint error 3 media feed error (size) 4 no VSYNC error 5 media feed error (type) 6 ETB detection error 7 feed delay error 9 noise VSREQ

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX PRINTER ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred.
X Description: 1 low fuser temperature 2 fuser warmup service 3 high fuser temperature 4 faulty fuser 5 inconsistent fuser 6 open fuser 8 low fuser temperature (sub=thermistor) 9 high fuser temperature (sub=thermistor)

51.XY

- code :

51.XY

- affichage :

51.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 beam detect error 2 laser error Y Description 0 no color K black C cyan M magenta Y yellow

52.XY

- code :

52.XY

- affichage :

52.XY PRINTER ERROR

- description :

A printer error has occurred.
X Description: 1 scanner error 2 scanner startup error 3 scanner rotation error Y Description 0 no color K black C cyan M magenta Y yellow

53.10.05

- code :

53.10.05

- affichage :

53.10.05 PRINTER ERROR

- description :

A DIMM is installed in both 168- pin DIMM Slot 4 and 100-pin DIMM Slot 5.

53.X0.ZZ

- code :

53.X0.ZZ

- affichage :

53.X0.ZZ PRINTER ERROR

- description :

An error has occurred in the onboard RAM.

53.XY.ZZ

- code :

53.XY.ZZ

- affichage :

53.XY.ZZ PRINTER ERROR

- description :

An error occurred on some memory of the printer.
X DIMM Type: 1 RAM
Y Device Location: 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4
ZZ Error Number: 0 unsupported memory 1 unrecognized memory 2 unsupported memory size 3 failed RAM test 4 exceeded maximum RAM size 5 invalid DIMM speed

54.XX

- code :

54.XX

- affichage :

54.XX PRINTER ERROR

- description :

X Description: 1 temperature 3 image density sensor 5 color plane registration sensor 6 image density sensor 7 yellow drum home position sensor 8 magenta drum home pos. sensor 9 cyan drum home position sensor 10 black drum home position sensor 11 yellow density sensor 12 magenta density sensor 13 cyan density sensor 14 black density sensor 19 ETB speed control sensor 20 color plane registration sensor 21 yellow toner level sensors 22 magenta toner level sensors 23 cyan toner level sensors 24 black toner level sensors 1E or 30 Half tone calibration error

55.X

- code :

55.X

- affichage :

55.X PRINTER ERROR

- description :

The DC controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.

57.X

- code :

57.X

- affichage :

57.X PRINTER ERROR

- description :

A printer fan error has occurred.
X Description: 3 cartridge fan (vertical fan, FM3) 4 formatter fan (horizontal fan, FM2) 7 power suppply fan (FM1)

58.X

- code :

58.X

- affichage :

58.X PRINTER ERROR

- description :

A memory tag error was detected.
X Description: 3 CPU 4 power supply

59.XY

- code :

59.XY

- affichage :

59.XY PRINTER ERROR

- description :

A printer motor error has occurred.
X Description: 0 motor error 1 motor startup error 2 motor rotation error 3 fuser motor startup error 4 fuser motor rotation error 5 print cartridge motor startup error 6 print cartridge motor rotation error 9 ETB motor startup error A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error.
Y Description: 0 no color K black C cyan M magenta Y yellow

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

No system was found.

64

- code :

64

- affichage :

64 PRINTER ERROR

- description :

Scan buffer error.

68.X

- code :

68.X

- affichage :

68.X PERMANENT STORAGE WRITE FAIL

- description :

A non-volatile storage device is failing to write. Pressing GO the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description: 0 onboard NVRAM 1 removable disk (flash or hard)

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX PRINTER ERROR

- description :

A critical hardware error has occurred.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EIO ERROR

- description :

The EIO accessory card in slot X has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

Nomenclature des pièces détachées de la HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

RG5-7691-250CN110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) ASSEMBLY
RG5-7692-250CN220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) ASSEMBLY
Q7722-67951256MB MEMORY DIMM
J7934-69011620N 10/100 PRINT SERVER SVC
C9656-69026Assembly: ETB
RG5-7725-050CNAssembly:Drum Drive (Black)
RG5-6688-080CNAssembly-Color Mis-reg. Detection
Q3713-60108Assembly-Control Panel-Label-CS/HU/PL
Q3713-60107Assembly-Control Panel-Label-DE/FR/IT
Q3713-60106Assembly-Control Panel-Label-ES/HE
Q3713-60105Assembly-Control Panel-Label-ES/PT
Q3713-60109Assembly-Control Panel-Label-NO/SV/FI
Q3713-60110Assembly-Control Panel-Label-RU/EL
Q3713-60111Assembly-CP-LBL-ES/PT/IT/FR/NL/DE
RG5-6728-040CNAssembly-E-Label Antenna
RG5-6778-080CNAssembly-Front Upper Cover
RG5-7991-000CNAssembly-Fuser kit (Four, unité de fusion, kit de maintenance) Pwr Supply-110V
C9656-69022Assembly-High voltage Power Supply
RG5-6725-040CNAssembly-High voltage Terminal
RG5-6725-000CNAssembly-High Voltage Terminal
RG5-6782-040CNAssembly-Left Cover
RG5-6676-000CNAssembly-Left Drive Gear
RG5-6672-070CNAssembly-Lower Left Frame
RG5-6673-030CNAssembly-Lower Right Frame
RG5-6780-090CNAssembly-Multi-purpose Tray
RG5-6715-050CNAssembly-Sensor and Bracket
RG5-7686-020CNCABLE, ENVIRONMENT SENSOR
RG5-6815-000CNCable-AC
RG5-6820-030CNCable-Fan
RG5-6834-000CNCable-Formatter Interface
RG5-6818-000CNCable-Left Side
RG5-6829-020CNCable-Paper Pick-up Assembly
Q2635BECard-32MB Flash Memory Progm 07.007.3
RB2-9391-000CNCartouche, toner Guide, Upper Left
RB2-9392-000CNCartouche, toner Guide-Lower Right
RB2-9393-000CNCartouche, toner guide-Upper Right
RG5-6726-030CNCartouche, toner Inlet Assembly
RG5-6726-000CNCartouche, toner Inlet Assembly
RG5-6770-180CNCASSETTE
RG5-6647-210CNCassette-Standard Paper
RH7-1491-020CNCenter fan
RB2-9145-000CNCLEANING BRUSH
Q3985-67BULKCLJ 5550 220V Fuser kit (Four, unité de fusion, kit de maintenance) kit
Q7725BECLJ 5550 FMC-32MB Flash Module 07.007.3
Q7725-67908CLJ 5550 FMC-32MB Flash Module 07.007.3
Q7725-68002CLJ 5550 FMC-32MB FLASH MODULE 07.170.2
Q3713-69002CLJ 5550 Formatter Assembly-Replacement
C9734-67BULKCLJ 5550 image transfer kit
C9734-67901CLJ 5550 IMAGE TRANSFER KIT
Q3984-67901CLJ5550 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
Q3984-67902CLJ5550 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
Q3985-67902CLJ5550 220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
Q7725BFCLJ5550 32MB FLASH MEV07.009.0
Q7725BGCLJ5550 32MB FLASH MEV07.010.1
Q2635-67922CLJ5550 32MB FM CARDV07.007.3
Q7725-67939CLJ5550 32MB FM CARDV07.009.0
Q3713-69001CLJ5550 FORMATTER
Q2635BDCLJ5550 FW DIMM V07.006.1
RH7-5329-020CNCLUTCH, ELECTROMAGNETIC
RG5-6844-020CNContact Assembly
RG5-6781-090CNControl Panel assy
RB3-1305-000CNCONTROL PANEL OVERLAY
WC4-5242-000CNCover Safety Switch
RG5-6816-000CNDC CABLE
RG5-8004-000CNDC Controller PCB Assemlby-ver R1.21.00
RH7-1620-020CNDC STEPPING MOTOR
RG5-6719-050CNDISENGAGING DRIVE ASM.
RG5-6742-000CNDISENGAGING PLATE ASM.
RG5-7723-050CNDRUM DRIVE ASSY.(CYAN/MAGENTA)
RG5-7724-050CNDRUM DRIVE ASSY.(YELLOW)
RG5-6761-040CNELECTROMAGNETIC CLUTCH ASSY.
C9656-69024ETB ASSY
RG5-7737-110CNETB asy
RB2-9147-000CNETB Support, Left
RH7-1526-030CNFan-Left
RB2-9378-000CNFilter-Left Side
RB2-9379-000CNFilter-Rear
RG5-7692-260CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE). 220V
RG5-7699-070CNFIXING DRIVE ASSY.
RB3-1292-020CNFIXING POWER SUPPLY COVER
RG5-7992-000CNFIXING POWER SUPPLY PCB ASSY.
RG5-8003-000CNFIXING SENSOR PCB ASSY.
RH2-5511-000CNFLAT CABLE
RG5-6778-090CNFRONT UPPER COVER ASSY.
VD7-3072-002CNFUSE, 250V, 20A
VD7-2894-001CNFUSE, 250V, 4A
VD7-3198-001CNFuse, 250V, 8A: 110V 220V
VD7-3172-002CNFUSE: 250V-20A (110V)
RG5-6802-050CNFuser kit (Four, unité de fusion, kit de maintenance) Power Assembly, 220V
RG5-6827-020CNFuser kit (Four, unité de fusion, kit de maintenance) Power Supply Cable
RS7-0323-000CNGear-17T
RS7-0320-000CNGear-2000T-M C
RS7-0321-000CNGear-200T-K Y
RB2-9151-000CNGear-Pressure ,Right
RG5-7985-000CNHigh Voltage Power Supply
C9656-69025High Voltage Power Supply
RG5-6725-030CNHIGH VOLTAGE TERMINAL ASM.
RG5-6786-030CNHinge Assembly-Top Cover
RB2-9475-000CNHinge Support-Right
RB3-0906-000CNHolder, environmental sensor
RB2-9358-020CNINTERLOCK LEVER
RG5-6826-040CNIntermediate Cable
Q2635-67917Kit:CF Q2635BD 07.006.1
Q7725-67959KIT-CF LJ5550-32MB FM Card (BG) 07.010
Q7725-67974KIT-CF LJ5550-32MB FM Card (BH) 07.011.1
Q7725-67986KIT-CF LJ5550-32MB FM Card (BH) 07.012.0
Q3985-67901Kit-Fuser kit (Four, unité de fusion, kit de maintenance)-220v
Q3713-00016Label-Control Panel-Arabic
Q3713-00011Label-Control Panel-Czech
Q3713-00006Label-Control Panel-Danish
Q3713-00007Label-Control Panel-Dutch
Q3713-00024Label-Control Panel-Engish
Q3713-00003Label-Control Panel-German
Q3713-00017Label-Control Panel-Greek
Q3713-00012Label-Control Panel-Hungarian
Q3713-00004Label-Control Panel-Italian
Q3713-00019Label-Control Panel-Japanese
Q3713-00020Label-Control Panel-Korean
Q3713-00009Label-Control Panel-Norwegian
Q3713-00001Label-Control Panel-Portuguese
Q3713-00014Label-Control Panel-Russian
Q3713-00021Label-Control Panel-Simplified Chinese
Q3713-00010Label-Control Panel-Swedish
Q3713-00022Label-Control Panel-Traditional Chinese
Q3713-00015Label-Control Panel-Turkish
RG5-7681-060CNLASER SCANNER ASSY
RG5-7681-030CNLASER/SCANNER ASSY
RG5-6665-000CNLIFTER DRIVE ASM.
RG5-6753-030CNLifter Drive Assy
RG5-6665-040CNLIFTER DRIVE ASSY.
RG5-6753-050CNLIFTER DRIVE ASSY.
RM1-3812-030CNLJ5550 DC CONTROLLER KIT-ROHS
RM1-3812-000CNLJ5550 DC CONTROLLER KIT-ROHS
RG5-7685-000CNLoop sensor PCB Assy
RG5-6672-040CNLOWER LEFT FRAME ASM.
RG5-6673-000CNLOWER RIGHT FRAME ASM.
RH7-1618-030CNMotor, brushless ETB
RH7-1618-000CNMotor, brushless ETB
RH7-1618-020CNMotor, brushless ETB
RH7-1619-020CNMOTOR, STEPPING
RH7-1524-030CNMotor-Stepper-Developer-Disengage
RG5-7994-000CNMP SENSOR PCB ASSY.
RB2-9066-000CNMP Tray Link Arm,Left
RG9-1529-000CNMP tray p/u Roller (Patin, galet d’entrainement) asy
RB2-9152-000CNONE-WAY HINGE
C7130-67902OPTIONAL 500 SHEET FEEER/CASSETTE ASSY
RG5-8000-000CNPAPER FEEDER PCB ASSY.
RG5-7709BULKPaper Pickup Assembly
RG5-7709-160CNPAPER PICK-UP ASSY.
RG5-6748-120CNPAPER PICK-UP ASSY.
RG5-6769-020CNPAPER SIZE DETECTION ASSY.
RG5-7995-000CNPCA Assembly-Cassette Sensor
RG5-7993-000CNPCA-Toner Sensor
RG5-6805-000CNPCA-Toner Sensor
PHA000151Pharos PC Prox Plus Card Reader
PHA00111Pharos PS60 501+ License
WG8-5849-000CNPhoto-Interrupter
WG8-5624-000CNPhoto-Interrupter
RF5-3340-000CNPick Rollers
XD3-2200-162CNPIN, DOWEL
RB2-9359-000CNPlate-Drive Release
RG5-6808-090CNPOWER SUPPLY ASSY.
RB2-9150-000CNPRESSURE GEAR,LEFT
8121-0964PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS
RB2-9485-000CNREAR COVER
RY7-5097-000CNROLLER (PATIN, GALET D’ENTRAINEMENT) KIT -TRAY 2,3,4
RB2-8246-020CNScanner support spring
XA9-1495-000CNSCREW RS M3X6
XA9-0957-000CNSCREW, TP, M3X4
XA9-1469-000CNSCREW, TP, M3X6
XA9-1498-000CNSCREW, TP, M3X8
XB2-8300-805CNSCREW, W/WASHER, M3X8
RG5-6715-000CNSENSOR AND BRACKET ASM.
RG5-6842-040CNSENSOR FLAG ASM
WP2-5200-000CNSENSOR, ENVIRONMENT
RF5-3865-020CNSeparation Pad
Q3713-90942Service Manual
Q3713-90965Service Manual-CLJ5550
RS6-2903-020CNSPRING, TORSION
RS6-2632-020CNSpring-Tension-Cartouche, toner Interlock Rod
RS6-2626-020CNSpring-Tension-ETB Cup
RB2-9561-030CNStatic Comb Cleaning Brush
RG5-6845-070CNStatic Discharge PCB Assembly
RG5-7731-040CNStatic Emiminator Assy
RS5-9175-000CNThumb Screw
C9730-67901Toner-Black-US-CLJ 5500
C9731-67901Toner-Cyan-US-CLJ 5500
C9733-67901Toner-Magenta-US-CLJ 5500
C9732-67901Toner-Yellow-US-CLJ 5500
RF5-3338-000CNTRAY 2 ROLLER (PATIN, GALET D’ENTRAINEMENT)
RG5-7732-040CNUPPER COVER ASSY.
RG5-7687-020CNUpper crossmember cable

Caractéristiques techniques

HP Color LaserJet 5550, 5550N, 5550DN, 5550DTN, 5550HDN

Vitesse noir28 ppm
Vitesse couleur 28 ppm
Bac à papier500 feuilles
Ref toner noirC9730A
Capacité toner noir13000 pages
Ref toner couleur C9731A
Capacité toner couleur 12000 pages