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Votre imprimante laser HP Color LaserJet Professional CP5225, CP5225N, CP5225DN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

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Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

-

- code :

-

- affichage :

Unexpected size in tray # Load <size> press [OK]

- description :

SIZE MISMATCH message appears although the media is loaded on the configured pickup source with correct size

10.10.XX

- code :

10.10.XX

- affichage :

10.10.XX Supply error

- description :

• 10.1000 = black supply memory is missing • 10.1001 = cyan supply memory is missing • 10.1002 = magenta supply memory is missing • 10.1003 = yellow supply memory is missing

10.9531

- code :

10.9531

- affichage :

10.9531 Error

- description :

The toner collection unit is full or missing.

10.XXXX

- code :

10.XXXX

- affichage :

10.XXXX Supply error

- description :

The supply memory for one of the print cartridges cannot be read or is missing. • 10.0000 = black supply memory error • 10.0001 = cyan supply memory error • 10.0002 = magenta supply memory error • 10.0003 = yellow supply memory error

50.1

- code :

50.1

- affichage :

50.1 Fuser Error

- description :

Abnormally low fuser temperature.

50.2

- code :

50.2

- affichage :

50.2 Fuser Error

- description :

Fuser warm-up failure.

50.3

- code :

50.3

- affichage :

50.3 Fuser Error

- description :

Abnormally high fuser temperature.

50.4

- code :

50.4

- affichage :

50.4 Fuser Error

- description :

Fuser drive circuit is defective.

50.7

- code :

50.7

- affichage :

50.7 Fuser Error

- description :

The fuser is defective (pressure release mechanism abnormality).

50.8

- code :

50.8

- affichage :

50.8 Fuser Error

- description :

Abnormally low subthermistor fuser temperature error.

50.9

- code :

50.9

- affichage :

50.9 Fuser Error

- description :

Abnormally high subthermistor fuser temperature error.

51.20

- code :

51.20

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
black

51.21

- code :

51.21

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
cyan

51.22

- code :

51.22

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
magenta

51.23

- code :

51.23

- affichage :

51.XX Error

- description :

The product has experienced an internal error with a laser scanner.
yellow

54.15

- code :

54.15

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
yellow

54.16

- code :

54.16

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
magenta

54.17

- code :

54.17

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
cyan

54.18

- code :

54.18

- affichage :

54.XX Error

- description :

The product has experienced an error with one of the print cartridge sensors.
black

55.0601

- code :

55.0601

- affichage :

55.X Error

- description :

DC controller NVRAM data error

55.0602

- code :

55.0602

- affichage :

55.X Error

- description :

DC controller NVRAM access error

55.1

- code :

55.1

- affichage :

55.X Error

- description :

DC controller memory error

55.3

- code :

55.3

- affichage :

55.X Error

- description :

Engine communication error

55.4

- code :

55.4

- affichage :

55.X Error

- description :

Engine timeout error

56.X

- code :

56.X

- affichage :

56.X Error

- description :

Tray <X> not correctly installed.

57.01

- code :

57.01

- affichage :

57.01 Error

- description :

Power supply fan (FM1) is defective.

57.02

- code :

57.02

- affichage :

57.02 Error

- description :

The fuser fan (FM2) is defective

58.04

- code :

58.04

- affichage :

58.04 Error

- description :

Low-voltage power supply malfunction.

59.3

- code :

59.3

- affichage :

59.X Error

- description :

The product has experienced a problem with one of the motors.
- Fuser motor startup error

59.4

- code :

59.4

- affichage :

59.X Error

- description :

The product has experienced a problem with one of the motors.
- Fuser motor rotation error.

59.50

- code :

59.50

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-black.
- Image drum motor startup error-black

59.51

- code :

59.51

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor startup error-cyan

59.52

- code :

59.52

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor startup error-magenta

59.53

- code :

59.53

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor startup error-yellow

59.60

- code :

59.60

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-black.
- Image drum motor rotation error-black

59.61

- code :

59.61

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor rotation error-cyan

59.62

- code :

59.62

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor rotation error-magenta

59.63

- code :

59.63

- affichage :

59.X Error

- description :

Image drum motor startup or rotation error-cyan, magenta, or yellow.
- Image drum motor rotation error-yellow

59.70

- code :

59.70

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Black developer motor startup error

59.71

- code :

59.71

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Cyan developer motor startup error

59.72

- code :

59.72

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Magenta developer motor startup error

59.73

- code :

59.73

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Yellow developer motor startup error

59.80

- code :

59.80

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Black developer motor rotation error

59.81

- code :

59.81

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Cyan developer motor rotation error

59.82

- code :

59.82

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Magenta developer motor rotation error

59.83

- code :

59.83

- affichage :

59.X Error

- description :

Developing motor abnormal rotation or start-up.
- Yellow developer motor rotation error

59.9

- code :

59.9

- affichage :

59.X Error

- description :

ITB motor start error or rotation error.
- ITB motor start error

59.A0

- code :

59.A0

- affichage :

59.X Error

- description :

ITB motor start error or rotation error.
- ITB motor rotation error

59.C0

- code :

59.C0

- affichage :

59.C0 Error

- description :

Developer motor rotation error.

59.F0

- code :

59.F0

- affichage :

59.F0 Error

- description :

Transfer alienation failure.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

Nomenclature des pièces détachées de la HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

CE710-69001 110V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
CE710-69009-BU 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
CE710-69009 110V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
RM1-6801-000CN 1ST TRNSFR. H.V. PCB ASSY
CE710-69010BULK 220V FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) KIT
CE710-69002 220V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
RM1-6802-000CN 2ND TRNSFR. H.V. PCB ASSY
RC2-6732-000CN ARM, FRONT COVER, 1
RC2-6733-000CN ARM, FRONT COVER, 2
RC2-6824-000CN ARM, I.T.BELT COUPLING RELEASE
RC2-7035-000CN ARM, WASTE TONER, LEFT
RC2-7036-000CN ARM, WASTE TONER, RIGHT
RM1-6822-000CN CABLE, 1ST TRANSFER
RM1-6847-000CN CABLE, FEED JOINT LO
RK2-2969-000CN CABLE, FLEXIBLE FLAT, 3
RM1-6835-000CN CABLE, LEFT H-LO
RM1-6807-000CN CABLE, LOW VOLTAGE
RM1-6813-000CN CABLE, LOW VOLTAGE, TEST
RM1-6863-000CN CABLE, REAR
RM1-6868-000CN CABLE, SB JNT LO
RM1-6831-000CN CABLE, SWITCH
RC2-6691-000CN CAP, T2 CONTACT
RM1-7138-000CN CASSETTE
8121-0868 CBL-ASSY USB A-B; 28 AWG-TWISTED ROHS
VS1-7514-008CN CONNECTOR, 8P
VS1-7207-019CN CONNECTOR, SNAP TIGHT, BK
RM1-6066-000CN CONTROLLER BOX ASSY
RC2-6642-000CN COVER, CONNECTOR, LOWER
RC2-9033-000CN COVER, DIMM
RC2-6625-000CN COVER, HANDLE LOWER, LEFT
RC2-6627-000CN COVER, HANDLE LOWER, RT. FR
RC2-6626-000CN COVER, HANDLE LOWER, RT. RR
RM1-6164-000CN CST. LAST PAPER DETECT SENSOR
RM1-6796-100CN DC CONTROLLER PCB ASSY
RM1-6639-070CN DC CONTROLLER PCB ASSY
RM1-6639-100CN DC CONTROLLER PCB ASSY
RM1-6639-000CN DC CONTROLLER PCB ASSY
RC2-7091-000CN DOOR, RIGHT, UPPER
RC2-7034-000CN DOOR, TONER BOX ACCESS
RM1-6743-000CN DRIVER PCB ASSY
RM1-6167-000CN DUPLEX REVERSE DRIVE ASSY
RK2-2884-000CN ENVIRONMENT SENSOR PCB ASSY
RK2-2276-000CN FAN
RK2-2728-000CN FAN
RM1-6804-000CN FFC CABLE ASSY
RM1-6076-000CN FIXING DRIVE ASSY
RM1-7914-060CN FIXING GEAR ASSY
RM1-7914-000CN FIXING GEAR ASSY
RM1-6075-000CN FIXING MOTOR ASSY
CE490-67902 Formatter (main logic) board Rohs2.04
RM1-7133-000CN FRONT COVER ASSY
RU6-0772-000CN GEAR, 25T
RU6-0771-000CN GEAR, 25T
RU6-0773-000CN GEAR, 74T
RU6-0795-000CN GEAR, LINK WORM
RC2-7297-000CN GUIDE, PAPER FEED
RC2-6738-000CN HINGE, FRONT COVER, CENTER
RC2-6713-000CN HINGE, FRONT COVER, LEFT
RC2-6715-000CN HINGE, FRONT COVER, RIGHT
RC2-7094-000CN HINGE, RIGHT DOOR, FRONT
RC2-6932-000CN HOOK, DUPLEXING SPRING
RM1-6800-000CN IMAGING HIGH VOLTAGE PCB ASSY
CE710-69003 Intermediate Transfer Belt (ITB) Kit
CC522-67941 Kit 1x500/3x500 Gray Handle
CC522-67942 Kit HCI Left Gray Handle
CC522-67943 Kit HCI Right Gray Handle
CC522-67940 Kit Tray 2 Gray Handle
CE710-69010 Kit-220V Fuser kit (Four, unité de fusion, kit de maintenance) Service
RM1-6122-070CN LASER SCANNER ASSY
RM1-6122-000CN LASER SCANNER ASSY
RM1-6122-060CN Laser Scanner Assy
RM1-7143-000CN LEFT COVER ASSY
RM1-6039-000CN LIFTER DRIVE ASSY
RC2-7233-000CN LINK, RIGHT DOOR, 2 FRONT
RC2-7236-000CN LINK, RIGHT DOOR, 2 REAR
RC2-6823-000CN LINK,I.T.BELT COUPLING RELEASE
RC2-7234-000CN LOCK, DOOR LINK, RIGHT
RM1-6756-000CN LOW VOLTAGE POWER SUPPLY ASSY
RM1-6755-000CN LOW VOLTAGE POWER SUPPLY ASSY
CE708-67901 Main drive assembly duplex
WC4-5251-000CN MICROSWITCH
RM1-6089-000CN MOTOR ASSY
RK2-3298-000CN MOTOR, STEPPING, DC
RK2-0997-000CN MOTOR, STEPPING, DC
RC2-6735-000CN MOUNT, COVER ARM, FRONT
RC2-6717-000CN MOUNT, INNER DOOR TOGGLE
RC2-6745-000CN MOUNT, STOPPER ARM
RM1-6043-000CN MP LIFTER PLATE ASSY
RM1-6045-000CN MULTI-PURPOSE TRAY ASSY
RM1-6165-080CN PAPER DELIVERY ASSY
RM1-6165-000CN PAPER DELIVERY ASSY
RM1-6105-070CN PAPER PICK UP ASSY
RM1-6106-070CN PAPER PICK UP ASSY
RM1-6106-060CN PAPER PICK-UP ASSY
RM1-6105-060CN PAPER PICK-UP ASSY
RM1-6105-000CN PAPER PICK-UP ASSY
RM1-6106-000CN PAPER PICK-UP ASSY
CE490-67901 PCA, Formatter
WG8-5696-000CN Photo interrupter, TLP1243
RC2-9649-000CN PLATE, ARM REINFORCEMENT
RC2-6673-000CN PLATE, BOX PILLAR
RC2-7272-000CN PLATE, RIGHT DOOR LINK, FRONT
RC2-7273-000CN PLATE, RIGHT DOOR LINK, REAR
RL1-2281-000CN PLATE, RT. DOOR LINK FIXED, FR
RL1-2282-000CN PLATE, RT. DOOR LINK FIXED, RR
RM1-6761-000CN POWER SWITCH PCB ASSY
RC2-6551-000CN PRE FIXING GUIDE
RC2-6634-000CN RAIL, DOOR LINK, FRONT LOWER
RC2-6635-000CN RAIL, DOOR LINK, REAR LOWER
RM1-7146-000CN REAR COVER ASSY
RM1-6002-000CN REGISTRATION SENSOR ASSY
RM1-6104-000CN RIGHT DOOR ASSY
RM1-7145-000CN RIGHT FRONT COVER ASSY
RM1-7142-000CN RIGHT REAR COVER ASSY
RC2-7018-000CN SEAL, TONER SUPPORTER GUIDE, 1
CE710-69004 Secondary Transfer (T2) Roller (Patin, galet d’entrainement) Kit
CE710-67903 Service Intermediate Transfer Belt (ITB)
RU5-4979-000CN SHAFT, RIGHT DOOR LINK
RC2-7010-000CN SHUTTER, EXHAUST
VT2-5176-004CN SPACER, PCB
RU6-2683-000CN SPRING, COMPRESSION
RU6-2721-000CN SPRING, COMPRESSION
RU6-2771-000CN SPRING, CONTACT
RU6-2767-000CN SPRING, CONTACT
RU6-2768-000CN SPRING, CONTACT
RC2-7209-000CN SPRING, GROUNDING
RU6-2772-000CN SPRING, GROUNDING
RC2-6700-000CN SPRING, GROUNDING
RC2-7092-000CN SPRING, LEAF, GROUNDING
RC2-6611-000CN SPRING, ROD
RU6-2710-000CN SPRING, TENSION
RU6-2831-000CN SPRING, TENSION
RU6-2671-000CN SPRING, TENSION
RU6-2727-000CN SPRING, TENSION
RU6-2744-000CN SPRING, TENSION
RC2-6719-000CN STOPPER, INNER DOOR, 1
RC2-6736-000CN STOPPER, INNER DOOR, 2
RC2-6811-000CN SUPPORT, DEVELOPING COUPLING
RC2-7196-000CN SUPPORT, FRAME
RC2-7197-000CN SUPPORT, FRAME
RC2-6847-010CN TAB LASER SHUTTER ARM
CE740-67901 Toner Cartouche, toner Replacement,Black
CE741-67901 Toner Cartouche, toner Replacement,Cyan
CE742-67901 Toner Cartouche, toner Replacemnt,Yellow
CE743-67901 Toner Cartouche, toner Replacmnt,Magenta
CE710-69005 Toner Collection Unit Kit
RM1-6040-000CN TONER FEED ASSY
RM1-6040-010CN TONER FEED ASSY
RM1-6779-000CN TONER REMNANT DETECT PCB ASSY
RM1-7149-000CN TOP COVER ASSY
CE710-69006 Tray 1 Paper Pick Roller (Patin, galet d’entrainement) / Sep Pad Kit
CE710-69007 Tray 2 Paper Pick Roller (Patin, galet d’entrainement) / Sep Pad Kit
CE710-67907 Tray 2 REPLACEMENT Gray
CF235-67917 Tray 4 5 or 6 Assy

Caractéristiques techniques

HP Color LaserJet Professional CP5225, CP5225N, CP5225DN

Vitesse noir 20 ppm
Vitesse couleur 20 ppm
Bac à papier 250 feuilles
Ref toner noir CE740A
Capacité toner noir 7000 pages
Ref toner couleur CE741A
Capacité toner couleur 7300 pages