Printer image

Votre imprimante laser HP Color LaserJet 4700, 4700N, 4700DN, 4700DTN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet 4700, 4700N, 4700DN, 4700DTN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet 4700, 4700N, 4700DN, 4700DTN

-

- code :

-

- affichage :

Control Panel affichage is blank

- description :

Possibly poor formatter, or Compact Flash Firmware card connection, or Control Panel affichage problem.

10.00.00

- code :

10.00.00

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: black print cartridge

10.00.01

- code :

10.00.01

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: cyan print cartridge

10.00.02

- code :

10.00.02

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: magenta print cartridge

10.00.03

- code :

10.00.03

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. The following control panel messages correspond to the color of the print cartridge: yellow print cartridge

10.90.X

- code :

10.90.X

- affichage :

10.90.X REPLACE [COLOR] CARTRIDGE

- description :

A color cartridge is out of toner and needs to be replaced

10.92.00

- code :

10.92.00

- affichage :

10.XX.YY CARTRIDGES

- description :

The print cartridge is not seated properly in the printer
black print cartridge

10.92.01

- code :

10.92.01

- affichage :

10.XX.YY CARTRIDGES

- description :

The print cartridge is not seated properly in the printer
cyan print cartridge

10.92.02

- code :

10.92.02

- affichage :

10.XX.YY CARTRIDGES

- description :

The print cartridge is not seated properly in the printer
magenta print cartridge

10.92.03

- code :

10.92.03

- affichage :

10.XX.YY CARTRIDGES

- description :

The print cartridge is not seated properly in the printer
yellow print cartridge

11.X

- code :

11.X

- affichage :

11.X INTERNAL CLOCK ERROR

- description :

This message is affichageed when there is a problem with the real-time clock on the formatter board. XX=01 Dead clock battery XX=02 Dead real-time clock

13.XX.YY

- code :

13.XX.YY

- affichage :

13.XX.YY MULTIPLE JAMS IN PAPER PATH

- description :

There are multiple jams in the paper path. This includes the top cover area.

20

- code :

20

- affichage :

20 Insufficient Memory

- description :

The printer has received more data from the computer than fits in available memory.

22

- code :

22

- affichage :

22 USB I/O BUFFER OVERFLOW

- description :

The USB buffer has overflowed during a busy state.

40

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

A connection with the embedded Jetdirect print server has been broken.

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY X

- description :

Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.

41.5

- code :

41.5

- affichage :

41.5 UNEXPECTED TYPE IN TRAY X

- description :

The printer senses a different media type in the media path than configured in the tray.

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX PRINTER ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cables, poor-connections, or home-grown programs. On rare occasions, the formatter is at fault, which is usually indicated by a 79 Service Error.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred. The following are specific fuser errors: 50.1: A low fuser temperature error has occurred in the main thermistor. 50.2: A fuser warmup service error has occurred. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 50.8: Low fuser sub-thermistor temperature 50.9: High fuser sub-thermistor temperature The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.

51.1Y

- code :

51.1Y

- affichage :

51.1Y PRINTER ERROR

- description :

A laser error has occurred.
Y Description: 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow

51.2Y

- code :

51.2Y

- affichage :

51.2Y PRINTER ERROR

- description :

A laser beam error has occurred.
Y Description: 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow

52.X

- code :

52.X

- affichage :

52.X PRINTER ERROR

- description :

A printer error has occurred.
X Description: 00 - Scanner error 01 - Scanner startup error 02 - Scanner rotation error
Y Description: 0 - Black 1 - Cyan 2 - Magenta 3 - Yellow

53.XX.X

- code :

53.XX.X

- affichage :

53.XX.X CHECK RAM DIMM SLOT X

- description :

A memory error has occurred.
X DIMM Type: 1 RAM Y Device Location 1 DIMM Slot 1 2 DIMM Slot 2
ZZ Error Number: 00 Unsupported memory 01 Unrecognized memory 02 Unsupported memory size 03 Failed RAM test 04 Exceeded maximum RAM size 05 Invalid DIMM speed

54.XX

- code :

54.XX

- affichage :

54.XX PRINTER ERROR

- description :

Printing cannot continue. There is a sensor malfunction. Values of XX are: 01 - Temperature/humidity sensor (J1010 environment sensor) 15 - Yellow toner remaining sensor (J1014 toner level sensor) 16 - Magenta toner remaining sensor (J1014 toner level sensor) 17 - Cyan toner remaining sensor (J1014 toner level sensor) 18 - Black toner remaining sensor (J1014 toner level sensor)

55.X.X

- code :

55.X.X

- affichage :

55.X.X DC CONTROLLER ERROR

- description :

A printer command error has occurred.
Values of XX are: 01 - DC controller memory error 02 - DC controller memory error 03 - No engine response 04 - Communication error 05 - RFU error

56.XX

- code :

56.XX

- affichage :

56.XX PRINTER ERROR

- description :

A printer error has occurred.
XX Description: 01 - Input device 02 - Output device

57.0X

- code :

57.0X

- affichage :

57.0X PRINTER ERROR

- description :

A printer fan error has occurred.
XX Description: 01 - Delivery fan 04 - Cartridge fan 05 - Duplex fan 07 - Upper exhaust fan 0A - Power supply fan J1033 - Measure pins 1 and 3 for cartridge fan J1033 - Measure pins 4 and 6 for delivery fan J1033 - Measure pins 7 and 9 for upper exhaust fan J1034 - Measure pins 1 and 3 for power supply fan

58.0X

- code :

58.0X

- affichage :

58.0X PRINTER ERROR

- description :

A memory tag error was detected.
XX Description: 03 – Memory controller PCB 04 – Memory controller PCB power supply

59.XY

- code :

59.XY

- affichage :

59.XY PRINTER ERROR

- description :

A printer motor error has occurred.
X Description: 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum motor startup error 6 Image drum motor rotation error 9 ETB motor startup error A ETB motor rotation error B Developing disengaging motor startup error C Developing disengaging motor rotation error Y Description 0 - Black or N/A 1 - Cyan 2 - Magenta 3 - Yellow

60.X

- code :

60.X

- affichage :

60.X PRINTER ERROR

- description :

A tray lifting error has occurred, where XX is the number of the tray

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

No system was found.

65.X.X

- code :

65.X.X

- affichage :

65.X.X OUTPUT DEVICE DISCONNECTED

- description :

Communication between the printer and the device has been broken. The device could be disconnected.

66.XX.X

- code :

66.XX.X

- affichage :

66.XX.X OUTPUT DEVICE FAILURE

- description :

The stapler/stacker has failed. The amber light on the stapler/stacker is solid.
XX Description: 18 - Stapler could not detect the HP sensor 19 - Stapler could not advance the staples 20 - Safe switch detect unsafe 21 - Tray move-up time out 22 - Tray move-down time out 23 - Tray detect upper limit 24 - Tray detect bottom limit

68.X

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing GO the button should clear the message. Printing can continue, but there may be unexpected behavior. 0 for onboard NVRAM 1 for removable disk (flash or hard)

69.X

- code :

69.X

- affichage :

69.X PRINTER ERROR

- description :

A printer error has occurred.
X Description: 0 - duplexer not functioning 1 - duplexer not functioning

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX PRINTER ERROR

- description :

A critical hardware error has occurred.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EIO X ERROR

- description :

The I/O accessory card in slot X has encountered a critical error.
X Description
1: error in slot 1 2: error in slot 2

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet 4700, 4700N, 4700DN, 4700DTN

Nomenclature des pièces détachées de la HP Color LaserJet 4700, 4700N, 4700DN, 4700DTN

RC1-4395-020CNOPC Grounding Spring
RM1-3131-070CN110V Fuser kit (Four, unité de fusion, kit de maintenance)
J6073-61081120G kit GPSC
Q7721-67951128MB MEMORY DIMM
RM1-3146-080CN220V Fuser kit (Four, unité de fusion, kit de maintenance)
Q7722-67951256MB MEMORY DIMM
J6073-6134140G Kit GPSC
J7934-69011620N 10/100 PRINT SERVER SVC
RC1-4441-000CN-ARM, M.P. LINK, LEFT-
RC1-4439-000CN-ARM, M.P. LINK, RIGHT-
RM1-0036-020CNAssembly-Paper Pick-up Roller (Patin, galet d’entrainement)
Q7491-60107Assy-CPO Label CS/HU/PL
RM1-1676-000CNATTRACTION CONTACT ASSY
RL1-0612-030CNBIN FULL SENSOR FLAG
RL1-0612-000CNBIN FULL SENSOR FLAG
RC1-4394-000CNBLOCK, HIGH VOLTAGE TERMINAL
RC1-4325-000CNBUSHING
RM1-1638-000CNCABLE, SENSORS
RM1-1640-000CN-CABLE, CONTROL PANEL-
RM1-1644-000CNCABLE, DEV. DISENGAGING SENSOR
RC1-4352-000CN-CAP, RIGHT-
RM1-1669-000CN-CARTOUCHE, TONER GUIDE ASSY, RT. LW.-
RM1-1668-000CN-CARTOUCHE, TONER GUIDE ASSY, RT. UP.-
RM1-1693-190CNCASSETTE
RM1-1764-130CNCASSETTE
WC2-5452-000CNCassette Paper Switch
WC2-5762-000CNCassette Paper Switch
RM1-1693-050CNCASSETTE, TRAY 2
RM1-1693-020CNCASSETTE, TRAY 2
RM1-1764-000CNCASSETTE, TRAY 3
RM1-1764-020CNCASSETTE, TRAY 3
RM1-1693-080CNCASSETTE
RM1-1764-050CNCASSETTE
Q7491-60110CD, CLJ4700/4730 MFP S/S
Q7725-68003CLJ 4700 Flash Card-32MB 04.140.5
Q7725-67926CLJ 4700 FMC-32MB Flash Module 46.031.1
Q7725-67961CLJ 4700 FMC-32MB Flash Module 46.032.2
Q7725-67967CLJ 4700 FMC-32MB Flash Module 46.033.1
Q7725-67983CLJ 4700 FMC-32MB Flash Module 46.034.1
Q7491-90932CLJ 4700 SERIES SVC MNL
Q7492-69003CLJ 4700N/DN/DTN FORMATTER
Q7491-67903BULKCLJ CP4005-4700 Roller (Patin, galet d’entrainement) Kit
Q3938-67968BULKCLJ CP6015/CM6030/CM6040 Roller (Patin, galet d’entrainement) Kit
Q7725-67923CLJ4700 CFM FIRMWARE V46.029.3
Q7725-67924CLJ4700 CFM FIRMWARE V46.030.3
Q7725AACLJ4700 FIRMWARE FLASH
Q7725JFCLJ4700 FLASH FIRMWARE 46.031.1
Q7725JHCLJ4700 FLASH FIRMWARE 46.032.2
Q7725JDCLJ4700 FLASH FIRMWARE V46.029.0
Q7725JECLJ4700 FW V46.030.3
RM1-1675-000CNCONNECTOR GUIDE ASSY
VS1-7258-007CNCONNECTOR, DRAWER
RM1-1617-000CNCONTROL PANEL ASSY
RC1-4382-000CNCOUPLING, DEV.
WC4-5242-000CNCover Safety Switch
RC1-4856-000CNCOVER, DUPLEX
RC1-4863-000CN-COVER, DUPLEX-
RC1-4854-000CNCOVER, TOP
RC1-4854-030CNCOVER, TOP
RC1-4855-020CNCOVER, TOP, RIGHT
RC1-4855-000CNCOVER, TOP, RIGHT
RM1-1607-000CNDC CONTROLLER PCB ASSY
RM1-1607-090CNDC CONTROLLER PCB ASSY
RM1-1607-060CNDC CONTROLLER PCB ASSY
RM1-1607-070CNDC CONTROLLER PCB ASSY
RM1-1607-080CNDC CONTROLLER PCB ASSY
RM1-1730-040CNDELIVERY ASSY
RM1-1730-030CNDELIVERY ASSY 110V
RM1-1757-000CNDELIVERY FAN
RK2-0621-000CNDELIVERY FAN
RM1-1717-000CNDISENGAGING DRIVE ASSY
RM1-1643-000CNDOOR SWITCH CABLE ASSY
RM1-1659-000CNDRUM MOTOR ASSY
RM1-1628-000CNDRUM MOTOR CABLE ASSY
RM1-1785-000CNDUPLEX FEED ASSY ETB
RM1-1784-090CNDUPLEXING ASSY
RC1-5043-020CNDUPLEXING TRAY
RM1-1714-000CNE.T.B. DRIVE ASSY
RM1-3161-080CNElect. Transport Belt Assy.
RM1-3161-130CNELECTRONIC TRANSPORT BELT ASSY.
RM1-3161-070CNETB ASSY
RM1-3161-07ACNETB ASSY
RK2-0616-000CNETB MOTOR
Q7492-69001EXCH CLJ4700 N/DN/DTN FMTR
RM1-1746-000CNFACE-DOWN TRAY ASSY
RM1-1646-000CNFAN CABLE ASSY
RB3-1292-020CNFIXING POWER SUPPLY COVER
Q7725JCFlash Card- 32MB CLJ4700 46.028.0
Q2635JCFlash Card- 32MB CLJ4700 46.028.0
Q7725JAFlash Card-CLJ4700 32MB xx.xxx.xx
Q7492-69002FRMTR ASSY CLJ 4700 N/DN/DTN
RM1-1742-000CNFRONT LOWER COVER ASSY
RM1-1745-000CNFRONT TOP COVER ASSYIT
RM1-1729-000CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) DRIVE ASSY
RM1-3131-060CNFuser kit (Four, unité de fusion, kit de maintenance) unit (100V)
RM1-3146-070CNFuser kit (Four, unité de fusion, kit de maintenance) unit (200V)
RM1-3146-060CNFuser kit (Four, unité de fusion, kit de maintenance) unit (200V)
Q7725-67901FW compaq flash
5851-1468GDE, LJ PAPER SPEC
RC1-4324-000CNGEAR, 18T
RC1-4310-000CN-GEAR, 29T-
RC1-4309-000CN-GEAR, 30T-
RC1-4392-000CN-GEAR, 70T-
RC1-4356-000CN-GEAR, 70T-
RM1-1677-000CNH.V. TERMINAL MOUNT ASSY
Q7829-67925HCI FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) (BLUE)
Q7829-67925-5HCI FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) (BLUE)
J6073-61241HDD, EIO 40G ROHS
J6073-61031HDD, EIO 40G ROHS
J6073-61041HDD, EIO 40G ROHS
J6073-61141HDD, EIO 40G ROHS
J6073-61051HDD,EIO SMO KIT ROHS
J6073-61071HDD,EIO SMO KIT ROHS
J6073-61061HDD,EIO SMO KIT ROHS
RM1-1608-000CNHIGH-VOLTAGE POWER PCB ASSY
Q7499AHP 1 x 500 Bac à papier
J6073-69021HP High Performance EIO HDD
RM1-1738-030CNHP Right Cover Assembly
Q7491-67905KIT FORMATTER LOCK
5851-3941Kit-Roller (Patin, galet d’entrainement)
Q7491-67911Kit-Spring Replacement
Q7491-67910Kit-Spring Replacement
RM1-1591-030CNLASER/SCANNER ASSY
RM1-1739-020CNLEFT COVER ASSY
RM1-1739-000CNLEFT COVER ASSY
RC1-4386-000CNLEFT ETB CAP
RM1-1663-000CNLEFT ETB LEVER ASSY
RL1-0639-000CNLEVER CARTOUCHE, TONER TOP RIGHT
RC1-4387-000CNLEVER, CRG. PRESSURE, LEFT
RC1-4353-000CNLEVER, CRG. PRESSURE, RIGHT
RC1-0503-000CNLEVER, SIZE DETECT
RM1-1750-030CNLifter Drive Assy
RM1-1750-000CNLIFTER DRIVE ASSY
RC1-3293-000CNLIMITER, TORQUE
Q7499-67901LJ4700 500 BAC À PAPIER
RK2-0627-000CNLOW-VOL PWER SUPL, 110V
RK2-0628-000CNLOW-VOL PWER SUPL, 220V
RM1-1716-000CNMAIN DRIVE ASSY
Q7491-90936Manual-CLJ 4700 DE Service
Q7491-90938Manual-CLJ 4700 ES Service
Q7491-90935Manual-CLJ 4700 FR Service
Q7491-90937Manual-CLJ 4700 IT Service
RM1-1653-000CNMEMORY CONTACT CABLE
RM1-1618-000CNMEMORY PCB ASSY
RM1-1629-000CNMIS REG SENSOR CABLE ASSY
RK2-0618-000CN-MOTOR, STEPPING, DC-
RM1-1740-020CNMULTI-PURPOSE TRAY ASSY
RM1-1740-040CNMULTI-PURPOSE TRAY ASSY.
RM1-1740-030CNMULTI-PURPOSE TRAY ASSY
Q7491-00029Overlay-Control Panel AR
Q7491-00019Overlay-Control Panel DA
Q7491-00016Overlay-Control Panel DE
Q7491-00030Overlay-Control Panel EL
Q7491-00013Overlay-Control Panel EN
Q7491-00018Overlay-Control Panel ES
Q7491-00015Overlay-Control Panel FR
Q7491-00031Overlay-Control Panel HE
Q7491-00017Overlay-Control Panel IT
Q7491-00020Overlay-Control Panel NL
Q7491-00014Overlay-Control Panel PT
Q7491-00027Overlay-Control Panel RU
Q7491-00028Overlay-Control Panel TR
RM1-1692-000CNPAPER DETECT ASSY
RM1-1756-000CNPAPER FEED ASSY
RM1-0037-020CNPAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RF5-3749-000CNPaper p/u plate assy
RM1-1760-020CNPAPER PICK-UP DRIVE ASSY
RM1-1687-000CNPAPER PICK-UP DRIVE ASSY
RM1-1641-000CNPAPER SENSOR CABLE ASSY
PHA000151Pharos PC Prox Plus Card Reader
PHA00111Pharos PS60 501+ License
WG8-5696-000CNPhoto interrupter, TLP1243
RM1-1633-000CNPICK-UP CABLE ASSY
RM1-1666-000CNPICK-UP MOTOR ASSY
RC1-4385-000CNPLATE, CRG. INTERLOCK, LEFT
RC1-4354-000CN-PLATE, CRG. INTERLOCK, RIGHT-
RC1-4397-000CNPLATE, PRESSURE
RK2-0622-000CNPOWER SUPPLY FAN
RM1-1671-000CNPOWER SWITCH ASSY
RM1-1747-000CNREAR COVER ASSY
Q2635-67939Replacement- Flash memory Card Q2635Jc
Q7725-67910Replacement- Flash memory Card Q2635Jc
Q5950-67901Replacement-Black Print Cartouche, toner
Q5951-67901Replacement-Cyan Print Cartouche, toner
Q5953-67901Replacement-Magenta Print Cartouche, toner
Q7491-67903Replacement-Roller (Patin, galet d’entrainement) Kit Assembly
Q5952-67901Replacement-Yellow Print Cartouche, toner
RM1-1738-000CNRIGHT COVER ASSY
RM1-1738-020CNRIGHT COVER ASSY
RM1-1662-000CNRIGHT ETB LEVER ASSY
RL1-0019-000CNRoller (Patin, galet d’entrainement) - MP Tray Pick-up
Q3938-67968-BURoller (Patin, galet d’entrainement) Kit (150K life)
Q3938-67968Roller (Patin, galet d’entrainement) Kit (150K life)
XA9-1418-000CNSCREW, TP, M3X6
WP2-5187-000CN-SENSOR UNIT, HUMIDITY-
RC1-4396-000CNSPRING, COMPRESSION
RC1-4383-000CNSPRING, COMPRESSION
RC1-0198-000CNSPRING, TENSION
RC1-4357-000CNSPRING, TENSION
RC1-4393-000CNSPRING, TENSION
RC1-4423-000CN-SPRING, TENSION-
RC1-4440-000CNSPRING, TORSION
RC1-4395-030CNTension Spring
RM1-1609-000CNTONER SENSOR PCB ASSY
RF5-3750-020CNTRAY 1 MP SEPARATION PAD
RK2-0623-000CNUPPER EXHAUST/CARTOUCHE, TONER FAN

Caractéristiques techniques

HP Color LaserJet 4700, 4700N, 4700DN, 4700DTN

Vitesse noir30 ppm
Vitesse couleur 30 ppm
Bac à papier500 feuilles
Ref toner noirQ5950A
Capacité toner noir11000 pages
Ref toner couleur Q5951A
Capacité toner couleur 10000 pages