Printer image

Votre imprimante laser HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

-

- code :

-

- affichage :

CLOSE RIGHT DOOR

- description :

A door on the right side of the product is open.

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow

11.01

- code :

11.01

- affichage :

11.XX Internal clock error

- description :

The product real-time clock has experienced an error.
clock battery failed

11.02

- code :

11.02

- affichage :

11.XX Internal clock error

- description :

The product real-time clock has experienced an error.
real time clock failed

13.XX.YY

- code :

13.XX.YY

- affichage :

13.XX.YY JAMS IN RIGHT DOOR

- description :

A jam has occurred in the fuser area.

20

- code :

20

- affichage :

20 INSUFFICIENT MEMORY

- description :

The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.

21.X

- code :

21.X

- affichage :

21.X INSUFFICIENT MEMORY TO LOAD FONTS/DATA

- description :

Insufficient memory to process the print job.

22

- code :

22

- affichage :

22 USB I/O BUFFER OVERFLOW

- description :

The product's USB buffer has overflowed.

40

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

A temporary printing error has occurred.

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY <X> LOAD TRAY <X> [

- description :

This message appears even though the tray is loaded with the correct paper size.

41.5

- code :

41.5

- affichage :

41.5 UNEXPECTED TYPE IN TRAY <X> LOAD TRAY <X> [

- description :

This message appears even though the tray is loaded with the correct paper size.

41.7

- code :

41.7

- affichage :

41.7 ERROR

- description :

Printer error
• X = 2; beam detected misprint • X = 7; media transport error

48.0

- code :

48.0

- affichage :

48.01 TRANSFER UNIT ERROR

- description :

The transfer belt has dislocated during printing.

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX ERROR

- description :

A firmware error has occurred.

50.1

- code :

50.1

- affichage :

50.1 FUSER ERROR

- description :

Low fuser temperature

50.2

- code :

50.2

- affichage :

50.2 FUSER ERROR

- description :

Fuser warm-up failure

50.3

- code :

50.3

- affichage :

50.3 FUSER ERROR

- description :

High fuser temperature

50.4

- code :

50.4

- affichage :

50.4 FUSER ERROR

- description :

Drive circuit fault

50.5

- code :

50.5

- affichage :

50.5 FUSER ERROR

- description :

The incorrect fuser was installed.

50.7

- code :

50.7

- affichage :

50.7 FUSER ERROR

- description :

Fuser pressure-release mechanism failure

50.8

- code :

50.8

- affichage :

50.8 FUSER ERROR

- description :

Low fuser temperature.

50.9

- code :

50.9

- affichage :

50.9 FUSER ERROR

- description :

High fuser temperature.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred.

51.20

- code :

51.20

- affichage :

51.XY ERROR

- description :

black laser error

51.21

- code :

51.21

- affichage :

51.XY ERROR

- description :

cyan laser error

51.22

- code :

51.22

- affichage :

51.XY ERROR

- description :

magenta laser error

51.23

- code :

51.23

- affichage :

51.XY ERROR

- description :

yellow laser error

52.00

- code :

52.00

- affichage :

52.XY ERROR

- description :

Scanner startup error

52.20

- code :

52.20

- affichage :

52.XY ERROR

- description :

Scanner rotation error

54.XX

- code :

54.XX

- affichage :

54.XX ERROR

- description :

Error requires that the product be turned off then on.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC CONTROLLER ERROR

- description :

The print engine is not communicating with the formatter (XX = 01; DC controller memory error).

56.X

- code :

56.X

- affichage :

56.X ERROR

- description :

A temporary printing error has occurred (XX = 01; illegal input).

57.03

- code :

57.03

- affichage :

57.03 ERROR

- description :

Cartridge fan (FM2) is defective.

57.04

- code :

57.04

- affichage :

57.04 ERROR

- description :

Power-supply fan (FM1) is defective.

57.06

- code :

57.06

- affichage :

57.06 ERROR

- description :

Exhaust fan (FM4) is defective.

57.XX

- code :

57.XX

- affichage :

57.XX ERROR

- description :

A temporary printing error has occurred.

58.03

- code :

58.03

- affichage :

58.XX ERROR

- description :

A temporary printing error has occurred.
DC controller PCA is defective.

58.04

- code :

58.04

- affichage :

58.XX ERROR

- description :

A temporary printing error has occurred.
Low-voltage power supply is defective.

59.20

- code :

59.20

- affichage :

59.20 ERROR

- description :

Motor rotation error.

59.30

- code :

59.30

- affichage :

59.30 ERROR

- description :

Fuser motor startup error

59.40

- code :

59.40

- affichage :

59.40 ERROR

- description :

Fuser motor rotation error

59.50

- code :

59.50

- affichage :

59.50 ERROR

- description :

Black image drum motor startup error

59.51

- code :

59.51

- affichage :

59.51 ERROR

- description :

Cyan image drum motor startup error

59.52

- code :

59.52

- affichage :

59.52 ERROR

- description :

Magenta image drum motor startup error

59.53

- code :

59.53

- affichage :

59.53 ERROR

- description :

Yellow image drum motor startup error

59.60

- code :

59.60

- affichage :

59.60 ERROR

- description :

Black image drum motor rotation error

59.61

- code :

59.61

- affichage :

59.61 ERROR

- description :

Cyan image drum motor rotation error

59.62

- code :

59.62

- affichage :

59.62 ERROR

- description :

Magenta image drum motor rotation error

59.63

- code :

59.63

- affichage :

59.63 ERROR

- description :

Yellow image drum motor rotation error

59.90

- code :

59.90

- affichage :

59.90 ERROR

- description :

ITB motor startup error

59.A0

- code :

59.A0

- affichage :

59.A0 ERROR

- description :

ITB motor rotation error.

59.B0

- code :

59.B0

- affichage :

59.B0 CLEANING MOTOR ERROR

- description :

The residual-toner feed motor has failed.

59.C0

- code :

59.C0

- affichage :

59.C0 ERROR

- description :

Developer alienation motor rotation error

59.F0

- code :

59.F0

- affichage :

59.F0 ERROR

- description :

Transfer alienation failure

60.02

- code :

60.02

- affichage :

60.02 ERROR

- description :

Tray 2 is not lifting correctly.

60.03

- code :

60.03

- affichage :

60.03 ERROR

- description :

Tray 3 is not lifting correctly.

60.04

- code :

60.04

- affichage :

60.04 ERROR

- description :

Tray 4 is not lifting correctly.

60.05

- code :

60.05

- affichage :

60.05 ERROR

- description :

Tray 5 is not lifting correctly.

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

The product has an internal problem.

68.X

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.

69.X

- code :

69.X

- affichage :

69.X ERROR

- description :

A temporary printing error occurred

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX ERROR

- description :

An internal product error has occurred.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EMBEDDED JETDIRECT ERROR

- description :

This message appears in English only. It indicates that the embedded HP Jetdirect card has failed.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

Nomenclature des pièces détachées de la HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

CC493-67911 110V Fuser kit (Four, unité de fusion, kit de maintenance) kit
CE261-67901 11k Cyan print cartouche, toner
CE263-67901 11k Magenta print cartouche, toner
CE262-67901 11K Yellow print cartouche, toner
CC493-67912 220V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
CE260-67901 8.5K Black print cartouche, toner
RC2-4055-000CN ARM,DOOR LINK SUPPORTING,RIGHT
RM1-5758-050CN Assembly DC Controller PCB
RC2-9719-000CN BUSHING
RC2-4470-000CN BUSHING
RM1-6695-000CN CABLE COVER ASSY
RK2-2603-000CN CABLE, FLEXIBLE FLAT, H.V.T.
RM1-5499-010CN CARTOUCHE, TONER FAN ASSY
RM1-5499-000CN CARTOUCHE, TONER FAN ASSY
RM1-5928-000CN CASSETTE
RM1-6196-000CN CASSETTE RAIL LEFT ASSY
RM1-6195-000CN CASSETTE RAIL RIGHT ASSY
RM1-5504-000CN CASSETTEOPGUIDEASSYJAMACCESS
CC493-67912BULK CLJ CP4025/CP4525/CM4540 220V Fuser kit (Four, unité de fusion, kit de maintenance)
RM1-5799-000CN CONECTING CABLE ASSY
RM1-5811-000CN CONNECTING CABLE ASSY
RM1-5502-000CN CONTACT ASSY
RM1-5786-000CN CONTROL PANEL ASSY
RM1-5814-000CN CONTROL PANEL CABLE ASSY
RC2-4308-000CN COVER
RC2-4403-000CN COVER
RM1-5520-000CN COVER, INNER
RC2-3981-000CN COVER, INNER, R.LW.
RC2-4300-000CN COVER, LEFT LOWER
RC2-8213-000CN COVER, LEFT REAR
RC2-4270-000CN COVER, LEFT UPPER
RC2-9189-000CN COVER, M.P. CROSSMEMBER F
RC2-4747-000CN COVER, M.P. CROSSMEMBER R
RC2-4272-000CN COVER, RIGHT FRONT
RC2-4273-000CN COVER, RIGHT REAR
RC2-4483-010CN COVER, ROLLER (PATIN, GALET D’ENTRAINEMENT)
RC2-4483-000CN COVER, ROLLER (PATIN, GALET D’ENTRAINEMENT)
RC2-4276-000CN COVER, UPPER
CC489-90936 CP4020/4520SeriesServiceManual
RM1-5486-000CN CRG. GUIDE LOWER ASSY
RM1-5758-000CN DC CONTROLLER PCB ASSY
RM1-5758-040CN DC CONTROLLER PCB ASSY
RM1-5758-030CN DC CONTROLLER PCB ASSY
RK2-2604-000CN DC Ctrller to Lwr Hgh Vt Flexbe Flt Cble
RM1-5641-000CN DENSITY DETECT ASSY
RM1-5601-000CN DUCT CABLE HOLDER ASSEMBLY
CC493-67917 Duplex Registration Assy Kit
RM1-5803-000CN DUPLEXING CABLE ASSY, DUPLEX
RM1-5546-000CN DUPLEXING DRIVE ASSY
RM1-5531-000CN DUPLEXING GUIDE ASSY, DUPLEX
0950-4876 Encrypted Hard Drive
RM1-5494-000CN FACE-DOWN TRAY ASSY
RM1-5497-010CN FAN
RK2-2577-000CN FAN
RM1-5821-000CN FAN CABLE ASSY
RM1-5804-000CN FEED CABLE ASSY
RM1-5656-000CN FIXING DRIVE ASSY, DUPLEX
RM1-5498-000CN FLEXIBLE FLAT CABLE ASSY
CC493-69001 FORMATTER ASSEMBLY KIT 07.030.5
CC493-69003 FORMATTER ASSY KIT 07,030,5 Rohs2.04
CC489-67901 Front door Asembly Kit
RM1-5506-000CN FRONT DOOR ASSY
RM1-5598-000CN FRONT INNER COVER LOWER ASSY
RM1-5495-000CN FRONT INNER COVER UPPER ASSY
RM1-5492-000CN FRONT LIGHT GUIDE ASSY
RC2-4268-000CN GRIP, LEFT, FRONT
RC2-4269-000CN GRIP, LEFT, REAR
RC2-4527-000CN GUIDE
RC2-4741-000CN GUIDE, CASSETTE OPTION
RM1-5724-000CN H.V. POWER SUPPLY CABLE ASSY
0950-4935 Hard Disk Drive Encryped 250GB
RM1-6694-000CN HIGH VOLTAGE HOLDER ASSY
RC2-4292-000CN HINGE, FRONT DOOR
RC2-4291-000CN HINGE, FRONT DOOR
RC2-4726-000CN HINGE, RIGHT DOOR
RC2-3997-000CN HOLDER, CABLE
RC2-4573-000CN HOLDER, DOOR HANDLE, RIGHT
CC497-67902 HP Postcard Media Insert Tray
RM1-5777-000CN I.T.B MOTOR ASSY
RM1-5636-000CN INNER CONECTING PCB ASSY
RM1-5496-000CN INTERLOCK ASSY
RM1-5816-000CN INTERLOCK SWITCH CABLE ASSY
RM1-5763-000CN L.V POWER SUPPLY PCB ASSY110V
RM1-5764-000CN L.V POWER SUPPLY PCB ASSY220V
RM1-5764-010CN -L.V. POWER SUPPLY PCB ASSY, 220V-
CC493-67914 Laser/Scanner assy kit
RC2-3986-000CN LEVER, CRG. LOCK
RM1-5914-000CN LIFTER ASSY
RM1-5913-000CN LIFTER BASE ASSY
RM1-5801-000CN LOWER MAIN CABLE ASSY
RM1-5763-010CN LV Power Supply PCB Assy
RM1-5779-000CN LW.H.V. POWER SUPPLY PCB ASSY
RM1-5521-010CN MAIN DC MOTOR ASSY
RM1-5521-000CN MAIN DC MOTOR ASSY
CC493-67915 Main drive assy kit
CC493-67909-BU MAINT INTERMEDIATE TRANSFER BELT(courroie de transfert) KIT
CC493-67910 Maintenance Transfer Kit
CC493-67910BULK Maintenance Transfer Kit
RL1-1937-000CN MP separation pad
RM1-5522-020CN PAPER DELIVERY ASSY, DUPLEX
RM1-5522-000CN PAPER DELIVERY ASSY, DUPLEX
RM1-5501-000CN PAPER DELIVERY FAN ASSY
RM1-5583-000CN PAPER DELIVERY FAN DUCT ASSY
RM1-5525-000CN PAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RM1-5919-000CN PAPER PICK-UP ASSY
RM1-5549-000CN PAPER PICK-UP DRIVE ASSY
RM1-5604-000CN POSITION DETECT ASSY
RM1-5582-000CN POWER SWITCH ASSY
RM1-5508-000CN REAR COVER ASSY
8160-1593 RFI SPRING CLIP NICKEL ALLOY ROHS
RM1-5509-020CN RIGHT DOOR ASSY
RM1-5509-000CN RIGHT DOOR ASSY
RM1-5509-010CN RIGHT DOOR ASSY
RM1-5507-000CN RIGHT HANDLE COVER ASSY
RC2-4070-000CN ROD, PAPER DELIVERY FAN
CC493-67923 Roller (Patin, galet d’entrainement) Cover Replacement Kit
RC3-0912-000CN SCREW, STEPPED
CC492-67901 SecodaryTraferAsemblyKitduplex
CC493-67908 Secondary transfer T2rollerkit
RM1-5815-000CN SENSOR CABLE ASSY
CC493-67909 Service Maintenance Kit
CC493-67909BULK Service Maintenance Kit-ITB
RM1-5586-000CN SHUTTER ARM ASSY
RM1-5585-000CN SHUTTER ARM ASSY
RM1-5488-000CN SHUTTER ASSY
RM1-5489-000CN SHUTTER ASSY
RC2-4514-000CN SPACER
RU6-2310-000CN SPRING, COMPRESSION
RC2-4469-000CN SPRING, GROUNDING
RU6-2468-000CN SPRING, TENSION
RU6-2235-000CN SPRING, TENSION
RU6-2376-000CN SPRING, TENSION
RU6-2247-000CN SPRING, TORSION
RK2-2415-000CN Stepping motor, DC (developing disengag
WC4-5303-000CN SWITCH
RM1-5807-000CN SWITCH CABLE ASSY
WC2-5637-000CN SWITCH, PUSH
CC493-67913 Toner collection Unit kit
RM1-5771-000CN TONER REMAIN PCB ASSY
CC493-67906 Tray 1 Roller (Patin, galet d’entrainement) Kit
RC2-4547-000CN TRAY, FACE-DOWN SWING
RC2-4218-000CN Tray, waste toner catch
CC493-67907 Tray2-5FeedSeperationrollerkit
RM1-5781-000CN UP.H.V. POWER SUPPLY PCB ASSY
RM1-5519-000CN WASTE TONER DUCT ASSY
RM1-5605-000CN WASTE TONER MOTOR ASSY
RM1-5605-010CN WASTE TONER MOTOR ASSY
RM1-5584-000CN WASTE TONER PAPER FEED ASSY
RM1-5545-000CN WASTE TONNER DETECT ASSY

Caractéristiques techniques

HP Color LaserJet Enterprise CP4025, CP4025N, CP4025DN

Vitesse noir 35 ppm
Vitesse couleur 35 ppm
Bac à papier 500 feuilles
Ref toner noir CE260A
Capacité toner noir 8500 pages
Ref toner couleur CE261A
Capacité toner couleur 11000 pages