Printer image

Votre imprimante laser HP LASERJET ENTERPRISE 500 COLOR M551, M551N, M551DN, M551XH
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LASERJET ENTERPRISE 500 COLOR M551, M551N, M551DN, M551XH

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP LASERJET ENTERPRISE 500 COLOR M551, M551N, M551DN, M551XH

-

- code :

-

- affichage :

Unsupported supply in use OR Unsupported supply installed To

- description :

A non-supported supply has been installed. OR One of the print cartridges is for a different HP product. XX = 00 Black print cartridge XX = 01 Cyan print cartridge XX = 02 Magenta print cartridge XX = 03 Yellow print cartridge

10.00.00

- code :

10.00.00

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Black print cartridge

10.00.10

- code :

10.00.10

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Black print cartridge

10.00.15

- code :

10.00.15

- affichage :

Install <supply>

- description :

A supply item is either not installed or installed incorrectly.
Black cartridge

10.00.25

- code :

10.00.25

- affichage :

Wrong cartridge in <color> slot

- description :

The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Black

10.00.34

- code :

10.00.34

- affichage :

10.XX.34 Used supply in use

- description :

The indicated cartridge is used.
Black print cartridge

10.00.35

- code :

10.00.35

- affichage :

Incompatible <supply>

- description :

The indicated supply <supply>is not compatible with this product.
Black print cartridge

10.00.40

- code :

10.00.40

- affichage :

10.XX.40 Genuine HP supplies installed

- description :

More than one genuine HP print cartridge has been installed.
Black print cartridge

10.00.41

- code :

10.00.41

- affichage :

10.XX.41 Unsupported supply in use

- description :

The indicated print cartridge is for a different product.
Black print cartridge

10.00.60

- code :

10.00.60

- affichage :

<Supply> low OR Supplies low

- description :

The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Black print cartridge

10.00.70

- code :

10.00.70

- affichage :

Replace Supplies

- description :

This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Black print cartridge

10.01.00

- code :

10.01.00

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Cyan print cartridge

10.01.10

- code :

10.01.10

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Cyan print cartridge

10.01.15

- code :

10.01.15

- affichage :

10.YY.15 Install <supply>

- description :

The indicated supply has been removed or installed incorrectly.
Cyan print cartridge

10.01.25

- code :

10.01.25

- affichage :

Wrong cartridge in <color> slot

- description :

The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Cyan

10.01.34

- code :

10.01.34

- affichage :

10.XX.34 Used supply in use

- description :

The indicated cartridge is used.
Cyan print cartridge

10.01.35

- code :

10.01.35

- affichage :

Incompatible <supply>

- description :

The indicated supply <supply>is not compatible with this product.
Cyan print cartridge

10.01.40

- code :

10.01.40

- affichage :

10.XX.40 Genuine HP supplies installed

- description :

More than one genuine HP print cartridge has been installed.
Cyan print cartridge

10.01.41

- code :

10.01.41

- affichage :

10.XX.41 Unsupported supply in use

- description :

The indicated print cartridge is for a different product.
Cyan print cartridge

10.01.60

- code :

10.01.60

- affichage :

<Supply> low OR Supplies low

- description :

The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Cyan print cartridge

10.01.70

- code :

10.01.70

- affichage :

Replace Supplies

- description :

This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Cyan print cartridge

10.02.00

- code :

10.02.00

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Magenta print cartridge

10.02.10

- code :

10.02.10

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Magenta print cartridge

10.02.15

- code :

10.02.15

- affichage :

Install <supply>

- description :

A supply item is either not installed or installed incorrectly.
Magenta cartridge

10.02.25

- code :

10.02.25

- affichage :

Wrong cartridge in <color> slot

- description :

The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Magenta

10.02.34

- code :

10.02.34

- affichage :

10.XX.34 Used supply in use

- description :

The indicated cartridge is used.
Magenta print cartridge

10.02.35

- code :

10.02.35

- affichage :

Incompatible <supply>

- description :

The indicated supply <supply>is not compatible with this product.
Magenta print cartridge

10.02.40

- code :

10.02.40

- affichage :

10.XX.40 Genuine HP supplies installed

- description :

More than one genuine HP print cartridge has been installed.
Magenta print cartridge

10.02.41

- code :

10.02.41

- affichage :

10.XX.41 Unsupported supply in use

- description :

The indicated print cartridge is for a different product.
Magenta print cartridge

10.02.60

- code :

10.02.60

- affichage :

<Supply> low OR Supplies low

- description :

The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Magenta print cartridge

10.02.70

- code :

10.02.70

- affichage :

Replace Supplies

- description :

This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Magenta print cartridge

10.03.00

- code :

10.03.00

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Yellow print cartridge

10.03.10

- code :

10.03.10

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Yellow print cartridge

10.03.15

- code :

10.03.15

- affichage :

Install <supply>

- description :

A supply item is either not installed or installed incorrectly.
Yellow cartridge

10.03.25

- code :

10.03.25

- affichage :

Wrong cartridge in <color> slot

- description :

The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Yellow

10.03.34

- code :

10.03.34

- affichage :

10.XX.34 Used supply in use

- description :

The indicated cartridge is used.
Yellow print cartridge

10.03.35

- code :

10.03.35

- affichage :

Incompatible <supply>

- description :

The indicated supply <supply>is not compatible with this product.
Yellow print cartridge

10.03.40

- code :

10.03.40

- affichage :

10.XX.40 Genuine HP supplies installed

- description :

More than one genuine HP print cartridge has been installed.
Yellow print cartridge

10.03.41

- code :

10.03.41

- affichage :

10.XX.41 Unsupported supply in use

- description :

The indicated print cartridge is for a different product.
Yellow print cartridge

10.03.60

- code :

10.03.60

- affichage :

<Supply> low OR Supplies low

- description :

The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Yellow print cartridge

10.03.70

- code :

10.03.70

- affichage :

Replace Supplies

- description :

This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Yellow print cartridge

10.10.15

- code :

10.10.15

- affichage :

Install <supply>

- description :

A supply item is either not installed or installed incorrectly.
Cyan cartridge

10.22.50

- code :

10.22.50

- affichage :

10.22.50

- description :

The transfer kit life was reset above the order threshold. A new ITB was installed.

10.22.51

- code :

10.22.51

- affichage :

10.22.51

- description :

The transfer kit life was reset above the replace threshold. A new ITB was installed.

10.22.52

- code :

10.22.52

- affichage :

10.22.52

- description :

The transfer kit life was reset above the reset threshold. A new ITB was installed.

10.22.60

- code :

10.22.60

- affichage :

<Supply> low OR Supplies low

- description :

The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Transfer kit

10.22.70

- code :

10.22.70

- affichage :

Replace Supplies

- description :

This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Transfer kit

10.23.15

- code :

10.23.15

- affichage :

Install <supply>

- description :

A supply item is either not installed or installed incorrectly.
Fuser kit

10.23.35

- code :

10.23.35

- affichage :

Incompatible <supply>

- description :

The indicated supply <supply>is not compatible with this product.
Fuser kit

10.23.50

- code :

10.23.50

- affichage :

10.23.50

- description :

The fuser kit life was reset above the order threshold. A new ITB was installed.

10.23.51

- code :

10.23.51

- affichage :

10.23.51

- description :

The fuser kit life was reset above the replace threshold. A new ITB was installed.

10.23.52

- code :

10.23.52

- affichage :

10.23.52

- description :

The fuser kit life was reset above the reset threshold. A new ITB was installed.

10.23.60

- code :

10.23.60

- affichage :

<Supply> low OR Supplies low

- description :

The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Fuser Kit

10.23.70

- code :

10.23.70

- affichage :

Replace Supplies

- description :

This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Fuser Kit

10.31.15

- code :

10.31.15

- affichage :

Install <supply> Close rear door

- description :

The toner collection unit has been removed or has been installed incorrectly. Toner collection unit

10.31.60

- code :

10.31.60

- affichage :

<Supply> almost full

- description :

Toner Collection bottle is almost full. Toner collection unit

10.31.70

- code :

10.31.70

- affichage :

Replace Supplies

- description :

This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Toner collection unit

11.00.01

- code :

11.00.01

- affichage :

11.00.YY Internal clock error

- description :

The product real time clock has experienced an error.
D dead clock

11.00.02

- code :

11.00.02

- affichage :

11.00.YY Internal clock error

- description :

The product real time clock has experienced an error.
Dead real time clock

13.00.00

- code :

13.00.00

- affichage :

13.00.00

- description :

Generic jam event code.

13.A3.D3

- code :

13.A3.D3

- affichage :

13.WX.YZ Jam in Tray <X>

- description :

Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.

13.A3.D4

- code :

13.A3.D4

- affichage :

13.WX.YZ Jam in middle right door

- description :

Late to path jam from Tray 3 This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time.

13.A3.FF

- code :

13.A3.FF

- affichage :

13.WX.FF

- description :

Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the affichageed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Tray 3 feed sensor - SR1S15

13.AA.EE

- code :

13.AA.EE

- affichage :

13.WX.EE

- description :

This jam occurs when a door is opened during printing.
Tray 3 door open

13.B2.9C

- code :

13.B2.9C

- affichage :

13.B2.9C

- description :

Page at duplex switchback jam.

13.B2.9Z

- code :

13.B2.9Z

- affichage :

13.WX.YZ Jam below control panel

- description :

Page at duplex switchback jam. Z = the source tray number

13.B2.A1

- code :

13.B2.A1

- affichage :

13.B2.A1

- description :

Media input stay Tray 1 jam.

13.B2.A2

- code :

13.B2.A2

- affichage :

13.B2.A2

- description :

Media input stay Tray 2 jam.

13.B2.A3

- code :

13.B2.A3

- affichage :

13.B2.A3

- description :

Media input stay Tray 3 jam.

13.B2.AZ

- code :

13.B2.AZ

- affichage :

13.WX.YZ Jam in right door

- description :

Stopped at registration jam. This jam occurs when the media is longer than the longest Universal size, (470 mm; 18.50 in), by 40 mm (1.57 in) or more, and printing from Tray 1. However, this jam occurs when the media that is longer than the designated length by 40 mm (1.57 in) and more is detected, if the media that is longer than the longest Universal is designated. This jam occurs when the media longer than LEDGER-P by 40 mm (1.57 in) or more is detected at printing from Tray 2. Z = the source tray number

13.B2.D1

- code :

13.B2.D1

- affichage :

13.WX.YZ Jam in Tray 1

- description :

Late to registration jam, from Tray 1 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.

13.B2.D2

- code :

13.B2.D2

- affichage :

13.WX.YZ Jam in Tray <X>

- description :

Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing.

13.B2.D3

- code :

13.B2.D3

- affichage :

13.B2.D3

- description :

Media input delay Tray 3 jam.

13.B2.DD

- code :

13.B2.DD

- affichage :

13.WX.YZ Jam in right door

- description :

Late to registration jam, from duplexer This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time after it is reversed at the switchback position. Z = D for duplexer

13.B2.DZ

- code :

13.B2.DZ

- affichage :

13.WX.YZ Jam in right door

- description :

Late to registration jam, from tray <Z> This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in the designated amount of time after the Tray 3 feed sensor sensed the leading edge at printing from Tray 3. Z = source tray

13.B2.FF

- code :

13.B2.FF

- affichage :

13.WX.FF

- description :

Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the affichageed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Registration sensor - PS8

13.B4.FF

- code :

13.B4.FF

- affichage :

13.WX.FF

- description :

Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the affichageed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Loop sensor - PS14 and PS15

13.B9.AZ

- code :

13.B9.AZ

- affichage :

13.WX.YZ Fuser area jam

- description :

Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film B = Transparency C = Label D = Envelope 1 to 3 E = Rough 0 = Photo 1 to 3

13.B9.CZ

- code :

13.B9.CZ

- affichage :

13.WX.YZ Fuser wrap jam

- description :

Fuser wrap jam This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor (It is determined that the paper is being wrapped around the fuser roller). Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film

13.B9.DD

- code :

13.B9.DD

- affichage :

13.WX.YZ Jam in right door

- description :

Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time.

13.B9.DZ

- code :

13.B9.DZ

- affichage :

13.WX.YZ Fuser area jam

- description :

Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor:
Z = the source tray number This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time.

13.B9.FF

- code :

13.B9.FF

- affichage :

13.WX.FF

- description :

Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the affichageed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Fuser output sensor - PS5

13.BA.EE

- code :

13.BA.EE

- affichage :

13.WX.EE

- description :

This jam occurs when a door is opened during printing.
Front door open

13.BB.EE

- code :

13.BB.EE

- affichage :

13.WX.EE

- description :

This jam occurs when a door is opened during printing.
Right door open

13.D3.DZ

- code :

13.D3.DZ

- affichage :

13.D3.DZ

- description :

Late to duplex re-feed jam Z = fuser mode

13.E1.DZ

- code :

13.E1.DZ

- affichage :

13.WX.YZ Fuser area jam

- description :

Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor:
Z = fuser mode This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.

13.FF.FF

- code :

13.FF.FF

- affichage :

13.WX.FF

- description :

Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the affichageed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Multiple sensors

20.00.00

- code :

20.00.00

- affichage :

20.00.00 Insufficient memory To continue, press OK

- description :

The product has experienced a memory error. You might have tried to transfer too many fonts or macros.

21.00.00

- code :

21.00.00

- affichage :

21.00.00 Page too complex

- description :

The page decompression process was too slow for the printer.

32.08.A1

- code :

32.08.A1

- affichage :

32.08.XX

- description :

Initialized after abnormal shutdown

32.08.A2

- code :

32.08.A2

- affichage :

32.08.XX

- description :

Clean shutdown

32.08.A3

- code :

32.08.A3

- affichage :

32.08.XX

- description :

Normal initialization

32.1C.01

- code :

32.1C.01

- affichage :

32.1C.01

- description :

NVRAM backup/restore service backup started

32.1C.02

- code :

32.1C.02

- affichage :

32.1C.02

- description :

NVRAM backup/restore service restore started

32.1C.03

- code :

32.1C.03

- affichage :

32.1C.03

- description :

NVRAM backup/restore administrator backup started

32.1C.04

- code :

32.1C.04

- affichage :

32.1C.04

- description :

NVRAM backup/restore administrator restore started

32.1C.05

- code :

32.1C.05

- affichage :

32.1C.05

- description :

Backup/restore complete

32.1C.06

- code :

32.1C.06

- affichage :

32.1C.06

- description :

Data model failed to clone job ticket

32.1C.07

- code :

32.1C.07

- affichage :

32.1C.07

- description :

Backup restore permissions error

32.1C.08

- code :

32.1C.08

- affichage :

32.1C.08

- description :

Not enough disk space to perform backup/restore or network share issue

32.1C.09

- code :

32.1C.09

- affichage :

32.1C.09

- description :

Tried to restore a backup file that was not valid for this product

32.1C.0A

- code :

32.1C.0A

- affichage :

32.1C.0A

- description :

Backup file is invalid

32.1C.0B

- code :

32.1C.0B

- affichage :

32.1C.0B

- description :

Backup is from newer version of FW than what is currently on the product

32.1C.0C

- code :

32.1C.0C

- affichage :

32.1C.0C

- description :

Backup cancelled from the HP Embedded Web Server

32.1C.0D

- code :

32.1C.0D

- affichage :

32.1C.0D

- description :

Backup/restore failed, auto-reboot failed, or the product might be busy

32.1C.0E

- code :

32.1C.0E

- affichage :

32.1C.0E

- description :

Backup/restore timeout while communicating with the formatter

32.1C.11

- code :

32.1C.11

- affichage :

32.1C.11

- description :

Backup/restore timeout while communicating with the engine

32.1C.12

- code :

32.1C.12

- affichage :

32.1C.12

- description :

Backup/restore timeout while communicating with the disk

32.1C.13

- code :

32.1C.13

- affichage :

32.1C.13

- description :

Scheduled backup failure

32.1C.14

- code :

32.1C.14

- affichage :

32.1C.14

- description :

NVRAM restore timeout while communicating with the formatter

32.1C.17

- code :

32.1C.17

- affichage :

32.1C.17

- description :

NVRAM restore timeout while communicating with the engine

32.1C.1B

- code :

32.1C.1B

- affichage :

32.1C.1B

- description :

Backup of print subsystem failed

32.1C.1C

- code :

32.1C.1C

- affichage :

32.1C.1C

- description :

Backup of networking subsystem failed

32.1C.21

- code :

32.1C.21

- affichage :

32.1C.21

- description :

Restore of print subsystem failed

32.1C.22

- code :

32.1C.22

- affichage :

32.1C.22

- description :

Restore of networking subsystem failed

32.1C.24

- code :

32.1C.24

- affichage :

32.1C.24

- description :

NVRAM backup/restore successful

32.1C.28

- code :

32.1C.28

- affichage :

32.1C.28

- description :

Reset of print subsystem failed

32.1C.29

- code :

32.1C.29

- affichage :

32.1C.29

- description :

Reset of networking subsystem failed

32.1C.2B

- code :

32.1C.2B

- affichage :

32.1C.2B

- description :

Reset formatter timeout

32.1C.2E

- code :

32.1C.2E

- affichage :

32.1C.2E

- description :

Reset engine timeout

32.1C.2F

- code :

32.1C.2F

- affichage :

32.1C.2F

- description :

Reset failure

32.21.00

- code :

32.21.00

- affichage :

32.21.00

- description :

Corrupt firmware in external accessory

33.01.01

- code :

33.01.01

- affichage :

33.01.01

- description :

Recover occurred

33.01.02

- code :

33.01.02

- affichage :

33.01.02

- description :

Initial save occurred

33.01.03

- code :

33.01.03

- affichage :

33.01.03

- description :

Save/recover status OK

33.02.01

- code :

33.02.01

- affichage :

33.02.01

- description :

Used board/disk installed

33.02.02

- code :

33.02.02

- affichage :

33.02.02

- description :

Save/recover disabled (one or both disabled)

33.02.03

- code :

33.02.03

- affichage :

33.02.03

- description :

Save/recover disabled (product functions normally)

33.XX.YY

- code :

33.XX.YY

- affichage :

33.XX.YY Used board/disk

- description :

An encryped board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

41.02.00

- code :

41.02.00

- affichage :

41.02.00 Error

- description :

A beam detected misprint error.

41.03.YZ

- code :

41.03.YZ

- affichage :

41.03.YZ Unexpected size in tray <X>

- description :

The product detected a different paper size than expected. Y = 0 Size mismatch. Detected media is longer or shorter than expected. Y = A Size mismatch. Detected media too long. Y = B Size mismatch. Detected media too short. Z = 1 Source is Tray 1 Z = 2 Source is Tray 2 Z = 3 Source is Tray 3

41.05.YZ

- code :

41.05.YZ

- affichage :

41.05.YZ Unexpected type in tray <X>

- description :

The product detected a different paper type than expected. Y = 0 (expected type) Unknown Y = 1 (expected type) Normal media Y = 3 (expected type) LBP OHT Y = 4 (expected type) Glossy media Y = 5 (expected type) Gloss film Y = 6 (expected type) Non-assured OHT Y = 7 (expected type) Heavy media Y = 8 (expected type) Light media Y = 9 (expected type) Rough media Y = A (expected type) Extra heavy glossy media (glossy media 3) Y = B (expected type) Heavy glossy media (glossy media 2) Y = C (expected type) Heavy media 3 Y = D (expected type) Heavy media 2 Z = 1 (detected type) Normal media Z = 3 (detected type) LBP OHT Z = 4 (detected type) Glossy media Z = 5 (detected type) Gloss film Z = 6 (detected type) Non-assured OHT Z = 7 (detected type) Heavy media Z = 8 (detected type) Light media Z = 9 (detected type) Rough media Z = A (detected type) Extra heavy glossy media (glossy media 3) Z = B (detected type) Heavy glossy media (glossy media 2) Z = C (detected type) Heavy media 3 Z = D (detected type) Heavy media 25X

41.07.YZ

- code :

41.07.YZ

- affichage :

41.07.YZ Error To continue, press OK

- description :

A media transportation error has occurred. Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense Y = 1 AutoSense (Normal): special case distinguished from typed Normal Y = 2 Normal: typed (not AutoSense) Y = 3 Light media 1, 2, or 3: typed or AutoSense Y = 4 Heavy media 1: typed or AutoSense Y = 5 Heavy media 2: typed or AutoSense Y = 6 Heavy media 3: typed or AutoSense Y = 7 Glossy media 1: typed or AutoSense Y = 8 Glossy media 2: typed or AutoSense Y = 9 Glossy media 3: typed or AutoSense Y = A Glossy film: typed or AutoSense Y = B OHT: typed or AutoSense Y = C Label Y = D Envelope 1, Envelope 2, or Envelope 3 Y = E Rough (designated media 1): typed or AutoSense Z = 1 Tray 1 Z = 2 Tray 2 Z = 3 Tray 3

42.XX.YY

- code :

42.XX.YY

- affichage :

42.XX.YY

- description :

Internal system failure

47.00.XX

- code :

47.00.XX

- affichage :

47.00.XX

- description :

Backchannel internal error

47.01.XX

- code :

47.01.XX

- affichage :

47.01.XX

- description :

Image transformer internal error

47.02.XX

- code :

47.02.XX

- affichage :

47.02.XX

- description :

Job parser internal error

47.03.XX

- code :

47.03.XX

- affichage :

47.03.XX

- description :

Print job internal error

47.04.XX

- code :

47.04.XX

- affichage :

47.04.XX

- description :

Print spooler 9100 internal error

47.05.00

- code :

47.05.00

- affichage :

47.05.00

- description :

Print spooler framework internal error

47.06.XX

- code :

47.06.XX

- affichage :

47.06.XX

- description :

Print App internal error

47.FC.00

- code :

47.FC.00

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Color plane registration (CPR) Image not found at system initialization

47.FC.01

- code :

47.FC.01

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
CPR Store Image failure

47.FC.02

- code :

47.FC.02

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
CPR Image not found

47.FC.03

- code :

47.FC.03

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
CPR Print engine execution failure

47.FC.10

- code :

47.FC.10

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Image not found at system initialization

47.FC.11

- code :

47.FC.11

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Store image failure

47.FC.12

- code :

47.FC.12

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Image not found

47.FC.13

- code :

47.FC.13

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Print engine execution failure

47.FC.20

- code :

47.FC.20

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Image not found at system initialization

47.FC.21

- code :

47.FC.21

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Store image failure

47.FC.22

- code :

47.FC.22

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Image not found

47.FC.23

- code :

47.FC.23

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Error Diffusion Print engine execution failure

47.FC.30

- code :

47.FC.30

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Image not found at system initialization

47.FC.31

- code :

47.FC.31

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Store image failure

47.FC.32

- code :

47.FC.32

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Image not found

47.FC.33

- code :

47.FC.33

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Drum Speed Adjustment Print engine execution failure

47.FC.40

- code :

47.FC.40

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Image not found at system initializatione

47.FC.41

- code :

47.FC.41

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Store image failure

47.FC.42

- code :

47.FC.42

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Image not found

47.FC.430

- code :

47.FC.430

- affichage :

47.WX.YZ Printer calibration error To continue, press OK

- description :

The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Pulse Width Modulation Print engine execution failure

49.XX.YY

- code :

49.XX.YY

- affichage :

49.XX.YY To continue, turn off then on

- description :

A firmware error has occurred.

50.10X.YZ

- code :

50.10X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 2

50.11X.YZ

- code :

50.11X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 2

50.12X.YZ

- code :

50.12X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser pressure-release mechanism failure

50.13X.YZ

- code :

50.13X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 3

50.14X.YZ

- code :

50.14X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 3

50.2X.YZ

- code :

50.2X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser warm-up failure

50.3X.YZ

- code :

50.3X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 1

50.4X.YZ

- code :

50.4X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 1

50.6X.YZ

- code :

50.6X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Drive circuit fault

50.8X.YZ

- code :

50.8X.YZ

- affichage :

50.WX.YZ Fuser error To continue, turn off then on

- description :

The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser type mis-match

51.00.20

- code :

51.00.20

- affichage :

51.00.YY Error

- description :

Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate

51.00.21

- code :

51.00.21

- affichage :

51.00.YY Error

- description :

Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate

51.00.22

- code :

51.00.22

- affichage :

51.00.YY Error

- description :

Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate

51.00.23

- code :

51.00.23

- affichage :

51.00.YY Error

- description :

Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate

52.00.04

- code :

52.00.04

- affichage :

52.00.XX To continue, turn off then on

- description :

Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M

52.00.05

- code :

52.00.05

- affichage :

52.00.XX To continue, turn off then on

- description :

Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M

54.00.03

- code :

54.00.03

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Environmental sensor failure

54.00.06

- code :

54.00.06

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Registration density sensor failure

54.00.14

- code :

54.00.14

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Registration density sensor failure

54.00.19

- code :

54.00.19

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Registration density sensor failure

54.01.05

- code :

54.01.05

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Media sensor is out of calibration range

54.06.21

- code :

54.06.21

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Primary laser/scanner beam detect abnormality

54.0X.0B

- code :

54.0X.0B

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow

54.0X.0C

- code :

54.0X.0C

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow

54.0X.0D

- code :

54.0X.0D

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow

54.0X.0E

- code :

54.0X.0E

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow

55.00.01

- code :

55.00.01

- affichage :

55.00.YY DC controller error To continue, turn off then on

- description :

DC controller PCA error
DC controller memory error

55.00.02

- code :

55.00.02

- affichage :

55.00.YY DC controller error To continue, turn off then on

- description :

DC controller PCA error
DC controller no engine response

55.00.07

- code :

55.00.07

- affichage :

55.00.YY DC controller error To continue, turn off then on

- description :

DC controller PCA error
DC controller communications timeout

55.01.06

- code :

55.01.06

- affichage :

55.0X.YY DC controller error To continue, turn off then on

- description :

DC controller PCA error
NVRAM memory data error warning

55.02.06

- code :

55.02.06

- affichage :

55.0X.YY DC controller error To continue, turn off then on

- description :

DC controller PCA error
NVRAM memory access error warning

56.00.YY

- code :

56.00.YY

- affichage :

56.00.YY Error To continue, turn off then on

- description :

Optional paper tray communication error

57.00.03

- code :

57.00.03

- affichage :

57.00.0Y Error To continue, turn off then on

- description :

Fan error
Power supply fan (FM1) failure

57.00.04

- code :

57.00.04

- affichage :

57.00.0Y Error To continue, turn off then on

- description :

Fan error
Cartridge fan (FM2) failure

57.00.05

- code :

57.00.05

- affichage :

57.00.0Y Error To continue, turn off then on

- description :

Fan error
Delivery fan (FM3) failure

58.00.04

- code :

58.00.04

- affichage :

58.00.04

- description :

The low-voltage power supply is defective.

59.00.04

- code :

59.00.04

- affichage :

59.00.YY Error To continue, turn off then on

- description :

Printing error

59.00.05

- code :

59.00.05

- affichage :

59.00.YY Error To continue, turn off then on

- description :

Printing error

59.05.06

- code :

59.05.06

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.07

- code :

59.05.07

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.08

- code :

59.05.08

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.09

- code :

59.05.09

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.10

- code :

59.05.10

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.11

- code :

59.05.11

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.12

- code :

59.05.12

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.13

- code :

59.05.13

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

59.05.B0

- code :

59.05.B0

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)

60.00.11

- code :

60.00.11

- affichage :

60.00.0Y Tray <Y> lifting error

- description :

Tray lift motors error
Lifter motor failure (M7)

61.00.01

- code :

61.00.01

- affichage :

61.00.01

- description :

Color table read failure

62.00.00

- code :

62.00.00

- affichage :

62.00.00 No system To continue, turn off then on

- description :

Internal system failure

70.00.00

- code :

70.00.00

- affichage :

70.00.00 Error To continue, turn off then on

- description :

DC controller failure

81.01.00

- code :

81.01.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
EIO Networking Event

81.02.00

- code :

81.02.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
Wireless Networking Event: <UVWXYZ>

81.03.00

- code :

81.03.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
Access Point Wireless Networking Event: <UVWXYZ>

81.04.00

- code :

81.04.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
JetDirect Inside Networking Event: <UVWXYZ>

81.06.00

- code :

81.06.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
Internal EIO Networking Event: <UVWXYZ>

81.07.00

- code :

81.07.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
Internal Wireless Networking Event: <UVWXYZ>

81.08.00

- code :

81.08.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
Internal Access Point Wireless Networking Event: <UVWXYZ>

81.09.00

- code :

81.09.00

- affichage :

81.0X.YY Embedded JetDirect error

- description :

Embedded HP JetDirect print server critical error
Internal JetDirect Inside Networking Event: <UVWXYZ>

98.00.01

- code :

98.00.01

- affichage :

98.00.01 Corrupt data in firmware volume

- description :

Data corruption has occurred in the firmware volume

98.00.02

- code :

98.00.02

- affichage :

98.00.02 Corrupt data in solutions volumeRf

- description :

Data corruption has occurred in the solutions volume

98.00.03

- code :

98.00.03

- affichage :

98.00.03 Corrupt data in configuration volume

- description :

Data corruption has occurred in the configuration volume

98.00.04

- code :

98.00.04

- affichage :

98.00.04 Corrupt data in job data volume

- description :

Data corruption has occurred in the job data volume

99.00.01

- code :

99.00.01

- affichage :

99.00.01 Upgrade not performed file is corrupt

- description :

A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).

99.00.02

- code :

99.00.02

- affichage :

99.00.02 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the device.

99.00.03

- code :

99.00.03

- affichage :

99.00.03 Upgrade not performed error writing to disk

- description :

A remote firmware upgrade (RFU) was not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.

99.00.04

- code :

99.00.04

- affichage :

99.00.04 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header.

99.00.05

- code :

99.00.05

- affichage :

99.00.05 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data.

99.00.06

- code :

99.00.06

- affichage :

99.00.06 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.

99.00.07

- code :

99.00.07

- affichage :

99.00.07 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.

99.00.08

- code :

99.00.08

- affichage :

99.00.08 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data.

99.00.09

- code :

99.00.09

- affichage :

99.00.09 Upgrade canceled by user

- description :

A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.

99.00.10

- code :

99.00.10

- affichage :

99.00.10 Upgrade canceled by user

- description :

A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size.

99.00.11

- code :

99.00.11

- affichage :

99.00.11 Upgrade canceled by user

- description :

A remote firmware upgrade (RFU) was not performed. Job canceled when reading rest of header.

99.00.12

- code :

99.00.12

- affichage :

99.00.12 Upgrade not performed the file is invalid

- description :

A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn't match version 1 size.

99.00.13

- code :

99.00.13

- affichage :

99.00.13 Upgrade not performed the file is invalid

- description :

A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn't match version 2 size.

99.00.14

- code :

99.00.14

- affichage :

99.00.14 Upgrade not performed the file is invalid

- description :

A remote firmware upgrade (RFU) was not performed. The file is invalid.

99.00.20

- code :

99.00.20

- affichage :

99.00.2X

- description :

The bundle is not for this product

99.00.21

- code :

99.00.21

- affichage :

99.00.2X

- description :

The bundle is not signed with the correct signature, or the signature is invalid

99.00.22

- code :

99.00.22

- affichage :

99.00.2X

- description :

The bundle header version is not supported by this firmware

99.00.23

- code :

99.00.23

- affichage :

99.00.2X

- description :

The package header version is not supported by this firmware

99.00.24

- code :

99.00.24

- affichage :

99.00.2X

- description :

The format of the bundle is invalid

99.00.25

- code :

99.00.25

- affichage :

99.00.2X

- description :

The format of the package is invalid

99.00.26

- code :

99.00.26

- affichage :

99.00.2X

- description :

A CRC32 check did not pass

99.00.27

- code :

99.00.27

- affichage :

99.00.2X

- description :

An I/O error occurred while downloading the bundle

99.09.60

- code :

99.09.60

- affichage :

99.09.60 Unsupported disk

- description :

Preboot menu error. The hard disk currently installed is not recognized or supported by the product.

99.09.61

- code :

99.09.61

- affichage :

99.09.61 Unsupported disk

- description :

Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.

99.09.62

- code :

99.09.62

- affichage :

99.09.62 Unknown disk

- description :

Preboot menu error. The installed disk was previously locked in another product.

99.09.63

- code :

99.09.63

- affichage :

99.09.63 Incorrect disk

- description :

A new or blank disk has been installed in a device which previously had an encrypted disk.

99.09.64

- code :

99.09.64

- affichage :

99.09.64 Disk malfunction

- description :

A fatal hard disk failure has occurred.

99.09.65

- code :

99.09.65

- affichage :

99.09.65 Disk data error

- description :

Disk data corruption has occurred.

99.09.66

- code :

99.09.66

- affichage :

99.09.66 No disk data installed

- description :

A disk drive is not installed in the product.

99.09.67

- code :

99.09.67

- affichage :

99.09.67 Disk is not bootable please download firmware

- description :

The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.

99.XX.YY

- code :

99.XX.YY

- affichage :

99.XX.YY

- description :

Firmware installation error

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LASERJET ENTERPRISE 500 COLOR M551, M551N, M551DN, M551XH

Nomenclature des pièces détachées de la HP LASERJET ENTERPRISE 500 COLOR M551, M551N, M551DN, M551XH

CF081-67905 110V Service Fuser kit (Four, unité de fusion, kit de maintenance) kit
CF081-67906 220V Service Fuser kit (Four, unité de fusion, kit de maintenance) kit
CF084-67901 500 Bac à papier kit
CF084-67902 500 Bac à papier kit
RM1-8137-000CN AUTO CLOSE ASSY
CE400-67902 Black Cartouche, toner (11K)
CE400-67901 Black Cartouche, toner (5.5K)
RK2-3941-000CN CABLE, LASER FLAT, 1
RK2-3943-000CN CABLE, LASER FLAT, 2
RM1-8125-000CN CASSETTE ASSY (TRAY 2)
WE8-6986-000CN CORE, FERRITE (DUPLEX)
RC3-1070-000CN COVER, FRONT INNER, UPPER
RC3-1113-000CN COVER, LEFT FRONT
RC3-1112-000CN COVER, LEFT LOWER
RC3-1115-000CN COVER, REAR
RC3-1114-000CN COVER, REAR LOWER
RC3-1116-000CN COVER, REAR RIGHT
RC2-5058-000CN COVER, REAR UPPER
RC3-1117-000CN COVER, RIGHT LOWER
RC3-1118-000CN COVER, UPPER
CE401-67901 Cyan Cartouche, toner (6K)
RM1-8104-000CN DC CONTROLLER ASSY
RM1-8163-000CN DENSITY DETECT ASSY
RM1-8156-000CN Fuser kit (Four, unité de fusion, kit de maintenance
RM1-8154-000CN Fuser kit (Four, unité de fusion, kit de maintenance 110V
RM1-8134-050CN FIXING DRIVE ASSY (DUPLEX)
RM1-8134-000CN FIXING DRIVE ASSY (DUPLEX)
CF081-67901 Front door assy and nameplate
CF083-67902 HDD REPLACEMENT KIT (Government Only SKU
CF083-67901 HDD replacement kit (XH Bundle ONLY)
RC3-1231-000CN HOLDER, CST.POSITIONING,FR.LF
RM1-9235-000CN INNER CONNECTING PCB KIT (ICB)
CF081-67904 ITB Kit
CF084-67904 Kit 1x500 Gray Handle
CF081-69002 Kit- FORMATTER Assembly exchange
CF081-67914 Kit- FORMATTER ASSY CHINA ONLY
CF084-67903 Kit Tray 2 Gray Handle
CF081-69001 Kit-Exchange Formatter Assy
CF081-67912 Kit-Formatter Assy China
RM1-8159-000CN LEFT COVER ASSY
RM1-8136-000CN LIFTER DRIVE ASSY
CD644-67931 LJ Printer Cabinet Kit
RM1-8087-000CN LW. H.V.POWER SUPPLY PCB ASSY
CE403-67901 Magenta Cartouche, toner (6K)
CF081-67910 Main drive assy kit
RM1-8105-000CN MAIN MOTOR ASSY
RM1-8096-000CN OPERATION PANEL ASSY
RM1-8132-000CN P. PICK-UP LOWER GUIDE ASSY
RM1-4970-060CN PAPER DELIVERY ASSY (DUPLEX)
RM1-6194-040CN PAPER FEED ASSY
RM1-8130-000CN PAPER PICK-UP ASSY
RM1-8135-000CN PAPER PICK-UP DRIVE ASSY
PHA000151 Pharos PC Prox Plus Card Reader
PHA00111 Pharos PS60 501+ License
WG8-5935-000CN PHOTO INTERRUPTER
CF081-67903 Pick/Feed and separation pad kit
RM1-5773-000CN PICK-UP MOTOR ASSY
RM1-8091-000CN POWER SUPPLY PCB ASSY (110V)
RM1-8093-000CN POWER SUPPLY PCB ASSY(220V)
RM1-5009-000CN Registration assy simplex
RM1-8123-000CN RIGHT DOOR ASSY (DUPLEX)
RM1-8165-000CN RIGHT FRONT COVER ASSY
RC2-4831-000CN ROLLER, RAIL
CC468-67917 Scanner assy kit
CF081-67907 Secondary transfer (T2) roller kit
CF081-67909 Secondary transfer assy kit (duplex)
CF081-67908 Secondary transfer assy kit (simplex)
RM1-8178-000CN SENSOR CABLE GUIDE ASSY
RU7-2192-000CN SPRING, TENSION
RM1-8097-000CN SWITCH PCB ASSY
RL1-1941-030CN TRAY, PAPER DELIVERY
RM1-8088-000CN UP. H.V.POWER SUPPLY PCB ASSY (DUPLEX)
RM1-8089-000CN UP. H.V.POWER SUPPLY PCB ASSY (SIMPLEX)
RM1-8173-000CN USB COVER ASSY (DUPLEX)
RM1-8138-000CN WASTE TONER DUCT ASSY
RC2-4828-000CN WIRE(MECH), SENSOR PROTECT
CE402-67901 Yellow Cartouche, toner (6K)

Caractéristiques techniques

HP LASERJET ENTERPRISE 500 COLOR M551, M551N, M551DN, M551XH

Vitesse noir 32 ppm
Vitesse couleur 32 ppm
Bac à papier 500 feuilles
Ref toner noir CE400X
Capacité toner noir 11000 pages
Ref toner couleur CE401A
Capacité toner couleur 6000 pages