Printer image

Votre imprimante laser HP LaserJet P3015, P3015D, P3015DN, P3015X
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet P3015, P3015D, P3015DN, P3015X

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

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Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP LaserJet P3015, P3015D, P3015DN, P3015X

10.10.00

- code :

10.10.00

- affichage :

10.10.00 ERROR

- description :

The product cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge.

10.91.00

- code :

10.91.00

- affichage :

10.91.00 CARTRIDGE ERROR

- description :

An error has occurred in the cartridge

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The product cannot read or write to the print cartridge memory tag, or the memory tag is missing. 10.00.0Y = memory is defective 10.10.0Y = memory is missing

11.XX

- code :

11.XX

- affichage :

11.XX INTERNAL CLOCK ERROR

- description :

The real time clock has experienced an error. XX = 01: Dead clock battery XX = 02: Dead real time clock

13.JJ.NT

- code :

13.JJ.NT

- affichage :

13.JJ.NT PAPER JAM OPEN INPUT TRAYS

- description :

A jam has occurred in a tray.

21

- code :

21

- affichage :

21 PAGE TOO COMPLEX

- description :

The data in the print job is too complex.

22

- code :

22

- affichage :

22 USB I/O BUFFER OVERFLOW

- description :

Too much data was sent to the USB port.

40

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

The connection has been broken between the product and HP Jetdirect print server.

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY <X>

- description :

You have configured the tray for a different size of paper than the print job requires. NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller).

41.X

- code :

41.X

- affichage :

41.X ERROR

- description :

A temporary printing error occurred.

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. Sometimes electrical "noise" in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature of thermistor (TH1) • 50.2: Fuser warm-up service • 50.3: High fuser temperature of thermistor (TH1) • 50.4: Faulty fuser (drive circuit failure) • 50.8: Lower fuser temperature of thermistor (TH2) • 50.9: High fuser temperature of thermistor (TH2)

51.XY

- code :

51.XY

- affichage :

51.XY ERROR

- description :

A laser/scanner error has occurred.

52.XY

- code :

52.XY

- affichage :

52.XY ERROR

- description :

A laser/scanner error has occurred. X = 0, Y = 0: scanner error X = 2, Y = 0: scanner rotation error

53.X0.01

- code :

53.X0.01

- affichage :

53.X0.01 ERROR

- description :

The product does not support the DIMM.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC CONTROLLER ERROR

- description :

A temporary printing error occurred.

56.X

- code :

56.X

- affichage :

56.X ERROR

- description :

The input device is unknown. 56.1 = unknown input device

57.XX

- code :

57.XX

- affichage :

57.XX ERROR

- description :

A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2). 57.03: sub fan FM2 error 57.04: main fan FM1 error

58.XX

- code :

58.XX

- affichage :

58.XX ERROR

- description :

A product error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply. • 58.02 = check environmental sensor TH3 • 58.04 = check low-voltage power supply (ECU)

59.XY

- code :

59.XY

- affichage :

59.XY ERROR

- description :

A temporary printing error occurred. • 59.30 = fuser motor start up error (M8002) • 59.40 = fuser motor rotation error (M8002) • 59.50 = main motor start up error (M8001) • 59.60 = main motor rotation error (M8001)

68.X

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.

69.X

- code :

69.X

- affichage :

69.X ERROR

- description :

Duplexer mechanism has failed.

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX ERROR

- description :

The product detected a critical hardware error.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EMBEDDED JETDIRECT ERROR

- description :

The embedded HP Jetdirect print server has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LaserJet P3015, P3015D, P3015DN, P3015X

Nomenclature des pièces détachées de la HP LaserJet P3015, P3015D, P3015DN, P3015X

RM1-6274-020CN 110v Four, unité de fusion, kit de maintenance
CE524-67902 128MB memory DIMM Kit
RM1-6319-020CN 220v Four, unité de fusion, kit de maintenance
RM1-6319-000CN 220v Four, unité de fusion, kit de maintenance
CE524-67903 256MB memory DIMM Kit
CE524-67904 512MB memory DIMM Kit
J7934-69011 620N 10/100 PRINT SERVER SVC
CE524-67901 64MB memory DIMM Kit
J8007-61014 690N PRINT SERVER; ROW GPSC KIT
CE255-67901 A Print Cartouche, toner
RM1-6306-000CN BASE PLATE ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RK2-3101-000CN CABLE, FLAT
RK2-2788-000CN CABLE, FLAT
RK2-4218-000CN CABLE, FLAT
RK2-3103-000CN CABLE, FLAT
RM1-6264-000CN CARTOUCHE, TONER DOOR ASSY
RM1-6279-010CN CASSETTE
RM1-6268-000CN CASSETTE PAPER PICK-UP ASSY
RM1-6299-000CN CASSETTE PAPER PICK-UP ASSY
RM1-6279-000CN CASSETTE
RC2-7674-000CN COVER, DIMM ASSY
RC2-7688-000CN COVER, FORMATTER
RC2-7675-000CN COVER, HANDLE, RIGHT
RC2-7670-000CN COVER, RIGHT
RC2-7672-000CN COVER, RIGHT FRONT
RC2-7673-000CN COVER, RIGHT REAR
RC2-7676-000CN COVER, RIGHT UPPER
RC2-7677-000CN COVER, RIGHT UPPER, SUB
RM1-6323-000CN CST. PICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RM1-6313-000CN CST. PICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) SET ASSY
CE525-69004 EIO Hard Disk Kit
CE525-69003 EIO Hard Disk Kit
J7972-61001 EIO, 1284, SMO K
RM1-6281-000CN ENGINE CONTROLLER PCB ASSY
RM1-6318-000CN ENGINE CONTROLLER PCB ASSY
RM1-6515-000CN ENVIRONMENT SENSOR ASSY
RM1-6311-000CN FACE-DOWN ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RK2-1497-000CN FAN
RK2-1499-000CN FAN
RM1-6274-BULK FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE
RM1-6274-000CN FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE
RM1-6296-000CN FIXING MOTOR ASSY
RM1-6514-000CN FRONT USB PCB ASSY
RM1-8523-000CN FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE MOTOR ASSY
RM1-6280-000CN H.V. POWER SUPPLY PCB ASSY
CE528-69001 HP LaserJet p3015dn: 110v engine
CE528-69002 HP LaserJet p3015dn: 220v engine
CE529-69003 HP LaserJet p3015x: 110v engine
CE529-69001 HP LaserJet p3015x: 110v engine
CE528-69004 HP LasrJet p3015dn: 220v engine Rohs2.04
RM1-6271-000CN IDLER ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
5851-4013 Kit Cassette Paper Pick-up Roller (Patin, galet d’entrainement) Assy
CE474-69005 Kit-B.A. Base Formatter Replacement
CE475-69005 Kit-B.A. Network Formatter Replacement
RM1-6322-000CN LASER SCANNER ASSY
RM1-6291-000CN LEFT COVER ASSY
CE525-67BULK LJ P3015 220V Maintenance Kit
RM1-6263-000CN LOWER PAPER FEED GUIDE ASSY
RM1-6265-000CN M.P. TRAY COVER ASSY
RM1-6235-000CN M.P. TRAY LIFTING PLATE ASSY.
RM1-6266-000CN M.P. TRAY LIFTING PLATE ASSY
RM1-6325-000CN M.P.TRAY LIFTING PLATE ASSY.
RM1-3716-000CN MPPAPER PICKUP ROLLR ASSY
RM1-6510-000CN MULTI-PURPOSE SENSOR PCB ASSY
CE475-69003 Network Frmter PCA 07,040,7 Rohs2.04
CE475-69001 Network Frmter PCA 07.140
RM1-6519-000CN OPERATION PANEL ASSY
RM1-6518-000CN OPERATION PANEL ASSY
CE530-69002 Opt 500sheet Feeder Asy CE530A
CE530-69001 Opt 500sheet Feeder Asy CE530A
RC2-8575-000CN PAD, MULTI-PURPOSE SEPARATION
RM1-6301-000CN PAPER DELIVERY ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RM1-6270-020CN PAPER FEED GUIDE ASSY
RM1-6270-000CN PAPER FEED GUIDE ASSY
RM1-6512-000CN PAPER WIDTH SENSOR PCB ASSY
RM1-3748-000CN PENDULUM ASSY
RM1-6559-000CN Pendulum Service Kit
RM1-6598-000CN Pendulum Service Kit
WG8-5696-000CN Photo interrupter, TLP1243
RM1-6273-000CN POSITION GUIDE ASSY
RM1-6292-000CN REAR COVER ASSY
RM1-6272-000CN REGISTRATION ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RL1-1370-000CN ROLLER (PATIN, GALET D’ENTRAINEMENT) CASS PAPER PICKUP
RL1-1370BULK ROLLER (PATIN, GALET D’ENTRAINEMENT) CASS PAPER PICKUP
RC1-3994-000CN ROLLER (PATIN, GALET D’ENTRAINEMENT), FACE-DOWN
RL1-2412-000CN ROLLER (PATIN, GALET D’ENTRAINEMENT), MULTI-PURPOSE
RM1-6321-000CN ROLLER (PATIN, GALET D’ENTRAINEMENT), TRANSFER
RM1-6303-000CN SEPARATION HOLDER ASSY
CE525-67901 Service Maintenance Kit: 110V
CE525-67902 Service Maintenance Kit: 220v
RK2-1490-000CN SOLENOID
RK2-1492-000CN SOLENOID
RC2-0665-000CN SPRING TORSION
RC2-7928-000CN STOPPER, BUSHING ARM
WC4-5171-000CN Switch
WC4-5136-000CN SWITCH (SW644)
RM1-6283-000CN SWITCH ASSY
RM1-6284-000CN TAG HOLDER ASSY
RM1-6289-000CN TOP COVER ASSY
RM1-6511-000CN TOP SENSOR PCB ASSY
RM1-6315-000CN TRANSFER LOWER GUIDE ASSY
RM1-6487-000CN TRAY SENSOR PCB ASSY
CE528A201 US Gov LJ P3015DN
CE255-67902 X Print Cartouche, toner;

Caractéristiques techniques

HP LaserJet P3015, P3015D, P3015DN, P3015X

Vitesse noir 40 ppm
Bac à papier 500 feuilles
Ref toner noir CE255X
Capacité toner noir 12500 pages