Printer image

Votre imprimante laser HP LaserJet P3015, P3015D, P3015DN, P3015X
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet P3015, P3015D, P3015DN, P3015X

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP LaserJet P3015, P3015D, P3015DN, P3015X

10.10.00

- code :

10.10.00

- affichage :

10.10.00 ERROR

- description :

The product cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge.

10.91.00

- code :

10.91.00

- affichage :

10.91.00 CARTRIDGE ERROR

- description :

An error has occurred in the cartridge

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

The product cannot read or write to the print cartridge memory tag, or the memory tag is missing. 10.00.0Y = memory is defective 10.10.0Y = memory is missing

11.XX

- code :

11.XX

- affichage :

11.XX INTERNAL CLOCK ERROR

- description :

The real time clock has experienced an error. XX = 01: Dead clock battery XX = 02: Dead real time clock

13.JJ.NT

- code :

13.JJ.NT

- affichage :

13.JJ.NT PAPER JAM OPEN INPUT TRAYS

- description :

A jam has occurred in a tray.

21

- code :

21

- affichage :

21 PAGE TOO COMPLEX

- description :

The data in the print job is too complex.

22

- code :

22

- affichage :

22 USB I/O BUFFER OVERFLOW

- description :

Too much data was sent to the USB port.

40

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

The connection has been broken between the product and HP Jetdirect print server.

41.3

- code :

41.3

- affichage :

41.3 UNEXPECTED SIZE IN TRAY <X>

- description :

You have configured the tray for a different size of paper than the print job requires. NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller).

41.X

- code :

41.X

- affichage :

41.X ERROR

- description :

A temporary printing error occurred.

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. Sometimes electrical "noise" in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature of thermistor (TH1) • 50.2: Fuser warm-up service • 50.3: High fuser temperature of thermistor (TH1) • 50.4: Faulty fuser (drive circuit failure) • 50.8: Lower fuser temperature of thermistor (TH2) • 50.9: High fuser temperature of thermistor (TH2)

51.XY

- code :

51.XY

- affichage :

51.XY ERROR

- description :

A laser/scanner error has occurred.

52.XY

- code :

52.XY

- affichage :

52.XY ERROR

- description :

A laser/scanner error has occurred. X = 0, Y = 0: scanner error X = 2, Y = 0: scanner rotation error

53.X0.01

- code :

53.X0.01

- affichage :

53.X0.01 ERROR

- description :

The product does not support the DIMM.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC CONTROLLER ERROR

- description :

A temporary printing error occurred.

56.X

- code :

56.X

- affichage :

56.X ERROR

- description :

The input device is unknown. 56.1 = unknown input device

57.XX

- code :

57.XX

- affichage :

57.XX ERROR

- description :

A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2). 57.03: sub fan FM2 error 57.04: main fan FM1 error

58.XX

- code :

58.XX

- affichage :

58.XX ERROR

- description :

A product error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply. • 58.02 = check environmental sensor TH3 • 58.04 = check low-voltage power supply (ECU)

59.XY

- code :

59.XY

- affichage :

59.XY ERROR

- description :

A temporary printing error occurred. • 59.30 = fuser motor start up error (M8002) • 59.40 = fuser motor rotation error (M8002) • 59.50 = main motor start up error (M8001) • 59.60 = main motor rotation error (M8001)

68.X

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.

69.X

- code :

69.X

- affichage :

69.X ERROR

- description :

Duplexer mechanism has failed.

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX ERROR

- description :

The product detected a critical hardware error.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EMBEDDED JETDIRECT ERROR

- description :

The embedded HP Jetdirect print server has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LaserJet P3015, P3015D, P3015DN, P3015X

Nomenclature des pièces détachées de la HP LaserJet P3015, P3015D, P3015DN, P3015X

RM1-6274-020CN110v Four, unité de fusion, kit de maintenance
CE524-67902128MB memory DIMM Kit
RM1-6319-020CN220v Four, unité de fusion, kit de maintenance
RM1-6319-000CN220v Four, unité de fusion, kit de maintenance
CE524-67903256MB memory DIMM Kit
CE524-67904512MB memory DIMM Kit
J7934-69011620N 10/100 PRINT SERVER SVC
CE524-6790164MB memory DIMM Kit
J8007-61014690N PRINT SERVER; ROW GPSC KIT
CE255-67901A Print Cartouche, toner
RM1-6306-000CNBASE PLATE ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RK2-3101-000CNCABLE, FLAT
RK2-2788-000CNCABLE, FLAT
RK2-4218-000CNCABLE, FLAT
RK2-3103-000CNCABLE, FLAT
RM1-6264-000CNCARTOUCHE, TONER DOOR ASSY
RM1-6279-010CNCASSETTE
RM1-6268-000CNCASSETTE PAPER PICK-UP ASSY
RM1-6299-000CNCASSETTE PAPER PICK-UP ASSY
RM1-6279-000CNCASSETTE
RC2-7674-000CNCOVER, DIMM ASSY
RC2-7688-000CNCOVER, FORMATTER
RC2-7675-000CNCOVER, HANDLE, RIGHT
RC2-7670-000CNCOVER, RIGHT
RC2-7672-000CNCOVER, RIGHT FRONT
RC2-7673-000CNCOVER, RIGHT REAR
RC2-7676-000CNCOVER, RIGHT UPPER
RC2-7677-000CNCOVER, RIGHT UPPER, SUB
RM1-6323-000CNCST. PICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RM1-6313-000CNCST. PICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) SET ASSY
CE525-69004EIO Hard Disk Kit
CE525-69003EIO Hard Disk Kit
J7972-61001EIO, 1284, SMO K
RM1-6281-000CNENGINE CONTROLLER PCB ASSY
RM1-6318-000CNENGINE CONTROLLER PCB ASSY
RM1-6515-000CNENVIRONMENT SENSOR ASSY
RM1-6311-000CNFACE-DOWN ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RK2-1497-000CNFAN
RK2-1499-000CNFAN
RM1-6274-BULKFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE
RM1-6274-000CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE
RM1-6296-000CNFIXING MOTOR ASSY
RM1-6514-000CNFRONT USB PCB ASSY
RM1-8523-000CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE MOTOR ASSY
RM1-6280-000CNH.V. POWER SUPPLY PCB ASSY
CE528-69001HP LaserJet p3015dn: 110v engine
CE528-69002HP LaserJet p3015dn: 220v engine
CE529-69003HP LaserJet p3015x: 110v engine
CE529-69001HP LaserJet p3015x: 110v engine
CE528-69004HP LasrJet p3015dn: 220v engine Rohs2.04
RM1-6271-000CNIDLER ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
5851-4013Kit Cassette Paper Pick-up Roller (Patin, galet d’entrainement) Assy
CE474-69005Kit-B.A. Base Formatter Replacement
CE475-69005Kit-B.A. Network Formatter Replacement
RM1-6322-000CNLASER SCANNER ASSY
RM1-6291-000CNLEFT COVER ASSY
CE525-67BULKLJ P3015 220V Maintenance Kit
RM1-6263-000CNLOWER PAPER FEED GUIDE ASSY
RM1-6265-000CNM.P. TRAY COVER ASSY
RM1-6235-000CNM.P. TRAY LIFTING PLATE ASSY.
RM1-6266-000CNM.P. TRAY LIFTING PLATE ASSY
RM1-6325-000CNM.P.TRAY LIFTING PLATE ASSY.
RM1-3716-000CNMPPAPER PICKUP ROLLR ASSY
RM1-6510-000CNMULTI-PURPOSE SENSOR PCB ASSY
CE475-69003Network Frmter PCA 07,040,7 Rohs2.04
CE475-69001Network Frmter PCA 07.140
RM1-6519-000CNOPERATION PANEL ASSY
RM1-6518-000CNOPERATION PANEL ASSY
CE530-69002Opt 500sheet Feeder Asy CE530A
CE530-69001Opt 500sheet Feeder Asy CE530A
RC2-8575-000CNPAD, MULTI-PURPOSE SEPARATION
RM1-6301-000CNPAPER DELIVERY ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RM1-6270-020CNPAPER FEED GUIDE ASSY
RM1-6270-000CNPAPER FEED GUIDE ASSY
RM1-6512-000CNPAPER WIDTH SENSOR PCB ASSY
RM1-3748-000CNPENDULUM ASSY
RM1-6559-000CNPendulum Service Kit
RM1-6598-000CNPendulum Service Kit
WG8-5696-000CNPhoto interrupter, TLP1243
RM1-6273-000CNPOSITION GUIDE ASSY
RM1-6292-000CNREAR COVER ASSY
RM1-6272-000CNREGISTRATION ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RL1-1370-000CNROLLER (PATIN, GALET D’ENTRAINEMENT) CASS PAPER PICKUP
RL1-1370BULKROLLER (PATIN, GALET D’ENTRAINEMENT) CASS PAPER PICKUP
RC1-3994-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), FACE-DOWN
RL1-2412-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), MULTI-PURPOSE
RM1-6321-000CNROLLER (PATIN, GALET D’ENTRAINEMENT), TRANSFER
RM1-6303-000CNSEPARATION HOLDER ASSY
CE525-67901Service Maintenance Kit: 110V
CE525-67902Service Maintenance Kit: 220v
RK2-1490-000CNSOLENOID
RK2-1492-000CNSOLENOID
RC2-0665-000CNSPRING TORSION
RC2-7928-000CNSTOPPER, BUSHING ARM
WC4-5171-000CNSwitch
WC4-5136-000CNSWITCH (SW644)
RM1-6283-000CNSWITCH ASSY
RM1-6284-000CNTAG HOLDER ASSY
RM1-6289-000CNTOP COVER ASSY
RM1-6511-000CNTOP SENSOR PCB ASSY
RM1-6315-000CNTRANSFER LOWER GUIDE ASSY
RM1-6487-000CNTRAY SENSOR PCB ASSY
CE528A201US Gov LJ P3015DN
CE255-67902X Print Cartouche, toner;

Caractéristiques techniques

HP LaserJet P3015, P3015D, P3015DN, P3015X

Vitesse noir40 ppm
Bac à papier500 feuilles
Ref toner noirCE255X
Capacité toner noir12500 pages