Printer image

Votre imprimante laser HP LaserJet P4014, P4014N
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet P4014, P4014N

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP LaserJet P4014, P4014N

10.10.00

- code :

10.10.00

- affichage :

10.10.00 SUPPLY MEMORY ERROR

- description :

The product has experienced a print cartridge error.

10.94.YY

- code :

10.94.YY

- affichage :

10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>

- description :

At least one shipping lock is installed.

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge

11.XX

- code :

11.XX

- affichage :

11.XX INTERNAL CLOCK ERROR

- description :

The real time clock has experienced an error.

13.01.00

- code :

13.01.00

- affichage :

13.01.00 Jam in Tray 1

- description :

The Tray 1 pickup roller or solenoid might not be working correctly.

13.03.00

- code :

13.03.00

- affichage :

13.03.00 JAM IN TRAY X

- description :

A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.

13.20.00

- code :

13.20.00

- affichage :

13.20.00 JAM INSIDE <LOCATION>

- description :

Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER

13.JJ.NT

- code :

13.JJ.NT

- affichage :

13.JJ.NT PAPER JAM OPEN INPUT TRAYS

- description :

A jam has occurred in an input tray.

21

- code :

21

- affichage :

21 PAGE TOO COMPLEX

- description :

The data (dense text, rules, raster or vector graphics) sent to the product was too complex.

22

- code :

22

- affichage :

22 USB I/O BUFFER OVERFLOW

- description :

Too much data was sent to the USB port.

40

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

The connection has been broken between the product and HP Jetdirect print server.

41.X

- code :

41.X

- affichage :

41.X ERROR

- description :

A temporary printing error occurred.

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical "noise" in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature • 50.2: Fuser warm-up service • 50.3: High fuser temperature • 50.4: Faulty fuser • 50.5: Inconsistent fuser (verify voltage model) • 50.6: Open fuser • 50.7: Pressure release mechanism failure • 50.8: Lower fuser temperature • 50.9: High fuser temperature

51.XY

- code :

51.XY

- affichage :

51.XY ERROR

- description :

A laser/scanner error has occurred.

53.XY.ZZ

- code :

53.XY.ZZ

- affichage :

53.XY.ZZ CHECK RAM DIMM SLOT <X>

- description :

There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1

54.XX

- code :

54.XX

- affichage :

54.XX ERROR

- description :

This message is typically related to a sensor issue.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC CONTROLLER ERROR

- description :

A temporary printing error occurred.

56.XX

- code :

56.XX

- affichage :

56.XX ERROR

- description :

A temporary printing error occurred as a result of an incorrect input or output request.

57.01

- code :

57.01

- affichage :

57.01 ERROR

- description :

Fan FN103 has experienced an error.

57.03

- code :

57.03

- affichage :

57.03 ERROR

- description :

Fan FN102 has experienced an error.

57.04

- code :

57.04

- affichage :

57.04 ERROR

- description :

Fan FN101 has experienced an error.

57.05

- code :

57.05

- affichage :

57.05 ERROR

- description :

The duplexer fan has experienced an error.

57.07

- code :

57.07

- affichage :

57.07 ERROR

- description :

Fan FN301 has experienced an error.

58.XX

- code :

58.XX

- affichage :

58.XX ERROR

- description :

The environmental sensor (TH3) has experienced an error.

59.XY

- code :

59.XY

- affichage :

59.XY ERROR

- description :

A temporary printing error occurred.

60.XX

- code :

60.XX

- affichage :

60.XX ERROR

- description :

An error has occurred while the product was attempting to lift the tray designated by XX

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

This message indicates that no system was found. The product software system is corrupt.

65.XY.ZZ

- code :

65.XY.ZZ

- affichage :

65.XY.ZZ OUTPUT DEVICE DISCONNECTED

- description :

An output device was removed while the product was turned on.

66.XY.ZZ

- code :

66.XY.ZZ

- affichage :

66.XY.ZZ SERVICE ERROR

- description :

The external paper-handling controller has detected a problem.

68.X

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.

69.X

- code :

69.X

- affichage :

69.X ERROR

- description :

A printing error occurred.

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX ERROR

- description :

The product detected a critical hardware error.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EMBEDDED JETDIRECT ERROR

- description :

The embedded HP Jetdirect print server has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LaserJet P4014, P4014N

Nomenclature des pièces détachées de la HP LaserJet P4014, P4014N

RM1-4582-000CN DC Controller PCB assy
CB519-67901 Duplexing Unit; CB519A
RM1-4549-190CN ELECTRICAL COMPONENTS ASSY
RM1-4578-190CN ELECTRICAL COMPONENTS ASSY.
RM1-5448-000CN Face-up tray assy P4014
RK2-1992-000CN Fan
RK2-1988-000CN Fan
RK2-1989-000CN Fan
RK2-1991-000CN Fan
RM1-4554-000CN Fixing assy, 110-127V
RM1-4579-000CN Fixing assy, 220V
RM1-4579-020CN FIXING ASSY./ 220V
RM1-5051-020CN FIXING MOTOR ASSY
RM1-5051-000CN Fixing/Fusing motor assy
RM1-4534-000CN Front cover assy P4014/P4015/P4515
RU6-0159-000CN Gear, 23T
Q7815-67903 Greek Font USB Solution
RM1-5461-000CN Grounding plate assy
Q7829-67925 HCI FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) (BLUE)
Q7815-67901 Hebrew Font USB Solution
RM1-5079-000CN INLET CABLE
RM1-5078-000CN INLET CABLE
CB438-69002 Kit-formatter replment 20100725 04.080.7
5851-3941 Kit-Roller (Patin, galet d’entrainement)
RM1-7419-000CN Laser scanner assy (NEW)
RM1-5465-000CN Laser scanner assy
RM1-5450-010CN LEFT COVER ASSY
RM1-5450-000CN Left cover assy P4014
RM1-4585-000CN Lifter drive assy
CB512-69056 LJ P4014N Unit 110V Bundle
RL1-1659-010CN MOTOR, DC24V
RL1-1659-000CN Motor, DC24V, Drum drive
RL1-1657-000CN Motor, DC24V, Main drive
RL1-1657-020CN Motor, DC24V, Main drive
RM1-4563-070CN MULTI-PURPOSE PICK-UP ASSY
RM1-4563-000CN Multi-purpose pick-up assy
RM1-4563-100CN Multi-Purpose Pick-Up Assy
RM1-4563-080CN MULTI-PURPOSE PICK-UP ASSY
CB438-69001 Network Formatter Asy. Kit
RM1-4529-000CN Paper delivery assy
RM1-4526-000CN Paper delivery drive assy
RM1-4548-000CN Paper feed assy
RM1-4527-000CN Paper feed Roller (Patin, galet d’entrainement) assy
RM1-0037-020CN PAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
RM1-4562-040CN PAPER FEED SHAFT Z ASSY
RM1-4562-000CN Paper feed shaft Z assy
RM1-4562-010CN PAPER FEED SHAFT Z ASSY
RM1-4532-000CN Paper pick-up drive assy
RM1-4549-000CN Power Supply Assy, 110-127V
RM1-4549-030CN Power Supply Assy, 110-127V
RM1-4578-000CN Power Supply Assy, 220-240V
RM1-4578-050CN Power Supply Assy, 220-240V
CB506-67904 Printer Rollers Replacement Kit assembly
Q7829-67925-5 RAS description not found
RM1-5460-010CN REGISTRATION ASSY
RM1-5460-000CN Registration assy
CB388-67903 Replacement 110v Maintenance Kit
CB388-67901 Replacement 110v Maintenance Kit
CB389-67903 Replacement 220v Maintenance Kit
CB389-67901 Replacement 220v Maintenance Kit
RM1-5449-010CN RIGHT COVER ASSY
RM1-5449-000CN Right Cover assy P4014
RM1-4576-000CN Right front guide assy
RM1-5451-000CN Right guide assy P4014
RC2-2667-000CN Rod, switch
XB1-1300-605CN Screw, mach., pan head, M3x6
XB2-7400-606CN SCREW, TOOTHED WASHER, M4X6
CB506-67906 Service / Support CD Kit
RL1-1658-000CN Shaft, retard drive
RM1-4525-000CN Size detect assy
RK2-0270-000CN SOLENOID (TRAY 3)
RU6-2115-000CN Sping, Tension
RC1-0199-000CN SPRING
RU6-2105-000CN Spring, Grounding
RC1-0133-000CN Spring, tension
RM1-4539-000CN Tag holder assy
CC364-67901 TONER CARTOUCHE, TONER
RM1-5250-040CN TOP COVER ASSY
RM1-5250-000CN Top cover assy P4014
RM1-5250-020CN Top cover assy P4014
RC2-5771-000CN Torque Limiter
RM1-5462-000CN Transfer Roller (Patin, galet d’entrainement) Assy
CB506-67903 Transfer Roller (Patin, galet d’entrainement) Kit
CB506-67905 Tray 1 Roller (Patin, galet d’entrainement) Replacement Kit assmebly
RM1-4559-000CN Tray 2 cassette
CC364-67902 X Print Cartouche, toner; CC364X, 24k

Caractéristiques techniques

HP LaserJet P4014, P4014N

Vitesse noir 43 ppm
Bac à papier 500 feuilles
Ref toner noir CC364A
Capacité toner noir 10000 pages