
Votre imprimante laser HP LaserJet P4015, P4015N, P4015DN, P4015X
est en panne ?
Notre technicien peut intervenir sur site
pour la dépanner.
Nos spécialistes sont en mesure de prendre en charge toutes les pannes :
Indiquez-nous la panne rencontrée pour obtenir un diagnostic.
- Défauts d’impression (traces, points, traits...)
- Bourrages papier (départ papier, feuille froissée en accordéon...)
- Message ou code erreur
- Fuite de toner
- Bruit anormal
- Panne électronique
- Paramétrage
- Accessoire
- Pièce détachée
- Machine complète
... ou le code erreur qui s'affiche sur l'écran de votre imprimante.
Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet P4015, P4015N, P4015DN, P4015X
Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

Code erreur 10 : Problème de mémoire consommable, puce HS
Code erreur 13 : Bourrage papier
Code erreur 41 : Format de papier inattendu
Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware
Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)
Code erreur 51 : Panne de moteur laser
Code erreur 57 : Panne de ventilateur
Code erreur 59 : Panne de moteur
Tableau de tous les codes erreur de la HP LaserJet P4015, P4015N, P4015DN, P4015X
- code :
10.10.00
- affichage :
10.10.00 SUPPLY MEMORY ERROR
- description :
The product has experienced a print cartridge error.
- code :
10.94.YY
- affichage :
10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>
- description :
At least one shipping lock is installed.
- code :
10.XX.YY
- affichage :
10.XX.YY SUPPLY MEMORY ERROR
- description :
An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge
- code :
11.XX
- affichage :
11.XX INTERNAL CLOCK ERROR
- description :
The real time clock has experienced an error.
- code :
13.01.00
- affichage :
13.01.00 Jam in Tray 1
- description :
The Tray 1 pickup roller or solenoid might not be working correctly.
- code :
13.03.00
- affichage :
13.03.00 JAM IN TRAY X
- description :
A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.
- code :
13.20.00
- affichage :
13.20.00 JAM INSIDE <LOCATION>
- description :
Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER
- code :
13.JJ.NT
- affichage :
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
- description :
A jam has occurred in an input tray.
- code :
21
- affichage :
21 PAGE TOO COMPLEX
- description :
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
- code :
22
- affichage :
22 USB I/O BUFFER OVERFLOW
- description :
Too much data was sent to the USB port.
- code :
40
- affichage :
40 EMBEDDED I/O BAD TRANSMISSION
- description :
The connection has been broken between the product and HP Jetdirect print server.
- code :
41.X
- affichage :
41.X ERROR
- description :
A temporary printing error occurred.
- code :
49.XXXX
- affichage :
49.XXXX ERROR
- description :
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical "noise" in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
- code :
50.X
- affichage :
50.X FUSER ERROR
- description :
A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature • 50.2: Fuser warm-up service • 50.3: High fuser temperature • 50.4: Faulty fuser • 50.5: Inconsistent fuser (verify voltage model) • 50.6: Open fuser • 50.7: Pressure release mechanism failure • 50.8: Lower fuser temperature • 50.9: High fuser temperature
- code :
51.XY
- affichage :
51.XY ERROR
- description :
A laser/scanner error has occurred.
- code :
53.XY.ZZ
- affichage :
53.XY.ZZ CHECK RAM DIMM SLOT <X>
- description :
There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1
- code :
54.XX
- affichage :
54.XX ERROR
- description :
This message is typically related to a sensor issue.
- code :
55.XX.YY
- affichage :
55.XX.YY DC CONTROLLER ERROR
- description :
A temporary printing error occurred.
- code :
56.XX
- affichage :
56.XX ERROR
- description :
A temporary printing error occurred as a result of an incorrect input or output request.
- code :
57.01
- affichage :
57.01 ERROR
- description :
Fan FN103 has experienced an error.
- code :
57.03
- affichage :
57.03 ERROR
- description :
Fan FN102 has experienced an error.
- code :
57.04
- affichage :
57.04 ERROR
- description :
Fan FN101 has experienced an error.
- code :
57.05
- affichage :
57.05 ERROR
- description :
The duplexer fan has experienced an error.
- code :
57.07
- affichage :
57.07 ERROR
- description :
Fan FN301 has experienced an error.
- code :
58.XX
- affichage :
58.XX ERROR
- description :
The environmental sensor (TH3) has experienced an error.
- code :
59.XY
- affichage :
59.XY ERROR
- description :
A temporary printing error occurred.
- code :
60.XX
- affichage :
60.XX ERROR
- description :
An error has occurred while the product was attempting to lift the tray designated by XX
- code :
62
- affichage :
62 NO SYSTEM
- description :
This message indicates that no system was found. The product software system is corrupt.
- code :
65.XY.ZZ
- affichage :
65.XY.ZZ OUTPUT DEVICE DISCONNECTED
- description :
An output device was removed while the product was turned on.
- code :
66.XY.ZZ
- affichage :
66.XY.ZZ SERVICE ERROR
- description :
The external paper-handling controller has detected a problem.
- code :
68.X
- affichage :
68.X STORAGE ERROR SETTINGS CHANGED
- description :
An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.
- code :
69.X
- affichage :
69.X ERROR
- description :
A printing error occurred.
- code :
79.XXXX
- affichage :
79.XXXX ERROR
- description :
The product detected a critical hardware error.
- code :
8X.YYYY
- affichage :
8X.YYYY EMBEDDED JETDIRECT ERROR
- description :
The embedded HP Jetdirect print server has encountered a critical error.
Le problème provient probablement d'une pièce à remplacer.
Pièces d'usures remplacées frequemment sur la HP LaserJet P4015, P4015N, P4015DN, P4015X
Nomenclature des pièces détachées de la HP LaserJet P4015, P4015N, P4015DN, P4015X
RM1-5460-020CN | ISTRATION ASSY |
CE998-67901 | 1x500 Bac a papier Kit |
CF062-67901 | Duplexer kit |
RC2-5262-000CN | Part RC2-5262-000CN is no longer supplied. Please order the replacement, RC2-5771-000CN |
CB506-67901 | 110V Four, unité de fusion, kit de maintenance |
CB506-67902 | 220V Four, unité de fusion, kit de maintenance |
Q7815-67904 | Arabic Font USB Solution |
RC2-2480-000CN | Arm, Release, A |
RC2-2481-000CN | Arm, Release, B |
CB509-60102 | Assembly- 10Key CPO1 FR/ES |
CB509-60103 | Assembly- 10Key CPO2 DE/FR/IT |
CB508-60102 | Assembly- CPO1 FR/ES |
CB508-60103 | Assembly- CPO2 DE/FR/IT |
CB508-60104 | Assembly- CPO3 DA/NO/SV/FI/ET/LV/LT |
CB508-60105 | Assembly- CPO4 DE/FR/IT/ES/PT/NL/CA |
CB508-60106 | Assembly- CPO5 CS/HU/PL/SK/SL/HR/RO/SR |
CB508-60107 | Assembly- CPO6 RU/UK/BG/KK/TR/EL |
CB509-60104 | Assembly-10Key CPO3 DA/NO/SV/FI/ET/LV/LT |
RM1-0036-020CN | Assembly-Paper Pick-up Roller (Patin, galet d’entrainement) |
CB509-60105 | Assy- 10Key CPO4 DE/FR/IT/ES/PT/NL/CA |
CB509-60106 | Assy- 10Key CPO5 CS/HU/PL/SK/SL/HR/RO/SR |
CB509-60107 | Assy- 10Key CPO6 RU/UK/BG/KK/TR/EL |
RC2-5783-000CN | Bushing |
RM1-5080-000CN | Cable, door switch |
RM1-5090-000CN | Cable, drum motor |
RM1-5085-000CN | Cable, envelope feeder |
RM1-5089-000CN | Cable, feed motor |
RM1-5088-000CN | Cable, fixing/fusing motor |
RM1-5081-000CN | Cable, full sensor |
RM1-5087-000CN | Cable, laser |
RM1-5082-000CN | Cable, panel |
RM1-5091-000CN | Cable, size sensor |
RM1-4559-020CN | CASSETTE |
5090-3379 | CLOTH, TONER CLEANING |
RM1-5059-000CN | Control panel assy 10 Key - P4015/P4515 |
RC2-2510-000CN | Cover, Duplexer P4015/P4515 |
RL1-1667-000CN | Cover, Env |
RC2-2476-000CN | Cover, Envelope connector P4015/P4515 |
RC2-2468-000CN | Cover, Formatter P4015/P4515 |
RC2-5239-000CN | Cover, Legal P4015/P4515 |
RC2-2459-000CN | Cover, Option |
RC2-2475-000CN | Cover, Right Front P4015/P4515 |
RC2-2478-000CN | Cover, right, rear P4015/P4515 |
Q7815-67902 | Cyrillic Font USB Solution |
RM1-4582-090CN | DC Controller assy |
RM1-4582-050CN | DC Controller assy |
Part RM1-4582-050CN is no longer supplied. Please order the replacement, RM1-4582-090CN | |
RM1-4582-070CN | DC Controller assy |
Part RM1-4582-070CN is no longer supplied. Please order the replacement, RM1-4582-090CN | |
RM1-4582-000CN | DC Controller PCB assy |
Part RM1-4582-000CN is no longer supplied. Please order the replacement, RM1-4582-090CN | |
RM1-8493-000CN | DRUM DRIVE ASSY |
CB519-67901 | Duplexing Unit; CB519A |
Part CB519-67901 is no longer supplied. Please order the replacement, CF062-67901 | |
RM1-4549-190CN | ELECTRICAL COMPONENTS ASSY |
RM1-4578-190CN | ELECTRICAL COMPONENTS ASSY. |
RM1-4531-000CN | Face-up tray assy P4015/P4515 |
RK2-1988-000CN | Fan |
RK2-1991-000CN | Fan |
RK2-1989-000CN | Fan |
RK2-1992-000CN | Fan |
RM1-4554-000CN | Four, unité de fusion, kit de maintenance, 110-127V |
Part RM1-4554-000CN is no longer supplied. Please order the replacement, CB506-67901 | |
RM1-4579-000CN | Four, unité de fusion, kit de maintenance, 220V |
Part RM1-4579-000CN is no longer supplied. Please order the replacement, CB506-67902 | |
RM1-4579-020CN | FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE./ 220V |
Part RM1-4579-020CN is no longer supplied. Please order the replacement, CB506-67902 | |
RM1-5051-020CN | FIXING MOTOR ASSY |
RM1-5051-000CN | Fixing/Fusing motor assy |
Part RM1-5051-000CN is no longer supplied. Please order the replacement, RM1-5051-020CN | |
RM1-4534-000CN | Front cover assy P4014/P4015/P4515 |
RU6-0159-000CN | Gear, 23T |
Q7815-67903 | Greek Font USB Solution |
RM1-5461-000CN | Grounding plate assy |
Q7829-67925 | HCI FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) (BLUE) |
Q7815-67901 | Hebrew Font USB Solution |
CF095-67018 | HP Acc Ctl Single Pack USB Flash Drive |
RM1-5078-000CN | INLET CABLE |
RM1-5079-000CN | INLET CABLE |
CB509-67901 | Kit LJ P4515 accessory |
CB438-69002 | Kit-formatter replment 20100725 04.080.7 |
5851-3941 | Kit-Roller (Patin, galet d’entrainement) |
RM1-7419-000CN | Laser scanner assy (NEW) |
RM1-5465-000CN | Laser scanner assy |
Part RM1-5465-000CN is no longer supplied. Please order the replacement, RM1-7419-000CN | |
HWP-CB509A | LaserJet P4015n Printer |
RM1-4551-010CN | LEFT COVER ASSY |
RM1-4551-000CN | Left cover assy P4015/P4515 |
Part RM1-4551-000CN is no longer supplied. Please order the replacement, RM1-4551-010CN | |
RM1-4585-000CN | Lifter drive assy |
CB509-69059 | LJ P4015N UNIT 110V APJ TW |
CB509-69056 | LJ P4015N Unit 110V ROHS |
CB509-69058 | LJ P4015N UNIT 220V APJ CH |
CB509-69057 | LJ P4015N UNIT 220V APJ EN/TH |
RL1-1659-010CN | MOTOR, DC24V |
RL1-1659-000CN | Motor, DC24V, Drum drive |
Part RL1-1659-000CN is no longer supplied. Please order the replacement, RL1-1659-010CN | |
RL1-1657-000CN | Motor, DC24V, Main drive |
RL1-1657-020CN | Motor, DC24V, Main drive |
RL1-1663-000CN | MP feed Roller (Patin, galet d’entrainement) |
Part RL1-1663-000CN is no longer supplied. Please order the replacement, CB506-67905 | |
RL1-1641-000CN | MP pick up Roller (Patin, galet d’entrainement) |
Part RL1-1641-000CN is no longer supplied. Please order the replacement, CB506-67905 | |
RM1-4563-100CN | Multi-Purpose Pick-Up Assy |
RM1-4563-000CN | Multi-purpose pick-up assy |
Part RM1-4563-000CN is no longer supplied. Please order the replacement, RM1-4563-100CN | |
RM1-4563-070CN | MULTI-PURPOSE PICK-UP ASSY |
Part RM1-4563-070CN is no longer supplied. Please order the replacement, RM1-4563-100CN | |
RM1-4563-080CN | MULTI-PURPOSE PICK-UP ASSY |
Part RM1-4563-080CN is no longer supplied. Please order the replacement, RM1-4563-100CN | |
CB438-69001 | Network Formatter Asy. Kit |
Part CB438-69001 is no longer supplied. Please order the replacement, CB438-69002 | |
RM1-4529-000CN | Paper delivery assy |
RM1-4526-000CN | Paper delivery drive assy |
RM1-4548-000CN | Paper feed assy |
RM1-4527-000CN | Paper feed Roller (Patin, galet d’entrainement) assy |
RM1-0037-020CN | PAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY |
Part RM1-0037-020CN is no longer supplied. Please order the replacement, Q7829-67925 | |
RM1-4562-040CN | PAPER FEED SHAFT Z ASSY |
RM1-4562-010CN | PAPER FEED SHAFT Z ASSY |
RM1-4562-000CN | Paper feed shaft Z assy |
Part RM1-4562-000CN is no longer supplied. Please order the replacement, RM1-4562-010CN | |
RM1-4532-000CN | Paper pick-up drive assy |
RM1-4549-000CN | Power Supply Assy, 110-127V |
Part RM1-4549-000CN is no longer supplied. Please order the replacement, RM1-4549-190CN | |
RM1-4549-030CN | Power Supply Assy, 110-127V |
Part RM1-4549-030CN is no longer supplied. Please order the replacement, RM1-4549-190CN | |
RM1-4578-000CN | Power Supply Assy, 220-240V |
Part RM1-4578-000CN is no longer supplied. Please order the replacement, RM1-4578-190CN | |
RM1-4578-050CN | Power Supply Assy, 220-240V |
Part RM1-4578-050CN is no longer supplied. Please order the replacement, RM1-4578-190CN | |
CB506-67904 | Printer Rollers Replacement Kit assembly |
RM1-5460-010CN | REGISTRATION ASSY |
RM1-5460-000CN | Registration assy |
CB388-67903 | Replacement 110v Maintenance Kit |
CB388-67901 | Replacement 110v Maintenance Kit |
Part CB388-67901 is no longer supplied. Please order the replacement, CB388-67903 | |
CB389-67903 | Replacement 220v Maintenance Kit |
CB389-67901 | Replacement 220v Maintenance Kit |
Part CB389-67901 is no longer supplied. Please order the replacement, CB389-67903 | |
CB518-67901 | Replacement 500 Bac a papier |
Part CB518-67901 is no longer supplied. Please order the replacement, CE998-67901 | |
Q7829-67940 | Replacement Paper Feed Roller (Patin, galet d’entrainement) Assy |
RM1-4550-010CN | RIGHT COVER ASSY |
RM1-4550-000CN | Right Cover assy P4015/P4515 |
Part RM1-4550-000CN is no longer supplied. Please order the replacement, RM1-4550-010CN | |
RM1-4576-000CN | Right front guide assy |
RM1-4558-000CN | Right guide assy P4015/P4515 |
RC2-2667-000CN | Rod, switch |
RL1-1654-000CN | Roller (Patin, galet d’entrainement), seperation, multi-purpose tray |
Part RL1-1654-000CN is no longer supplied. Please order the replacement, CB506-67905 | |
XB1-1300-605CN | Screw |
XB2-7400-606CN | SCREW, TOOTHED WASHER, M4X6 |
CB506-67906 | Service / Support CD Kit |
RL1-1658-000CN | Shaft, retard drive |
RM1-4525-000CN | Size detect assy |
RK2-0270-000CN | SOLENOID (TRAY 3) |
RU6-2115-000CN | Sping, Tension |
RC1-0199-000CN | SPRING |
RU6-2105-000CN | Spring, Grounding |
RC1-0133-000CN | Spring, tension |
RC1-0198-000CN | SPRING, TENSION |
RM1-4539-000CN | Tag holder assy |
CC364-67901 | TONER CARTRIDGE |
RM1-4552-040CN | TOP COVER ASSY |
RM1-4552-000CN | Top cover assy P4015/P4515 |
Part RM1-4552-000CN is no longer supplied. Please order the replacement, RM1-4552-040CN | |
RM1-4552-020CN | Top cover assy P4015/P4515 |
Part RM1-4552-020CN is no longer supplied. Please order the replacement, RM1-4552-040CN | |
RC2-5771-000CN | Torque Limiter |
RM1-5462-000CN | Transfer Roller (Patin, galet d’entrainement) Assy |
Part RM1-5462-000CN is no longer supplied. Please order the replacement, CB506-67903 | |
CB506-67903 | Transfer Roller (Patin, galet d’entrainement) Kit |
CB506-67905 | Tray 1 Roller (Patin, galet d’entrainement) Replacement Kit assmebly |
RM1-4559-000CN | Tray 2 cassette |
Part RM1-4559-000CN is no longer supplied. Please order the replacement, RM1-4559-020CN | |
CC364-67902 | X Print Cartridge; CC364X, 24k |
Caractéristiques techniques
HP LaserJet P4015, P4015N, P4015DN, P4015X

Vitesse noir | 50 ppm |
Bac à papier | 500 feuilles |
Ref toner noir | CC364X |
Capacité toner noir | 24000 pages |