Printer image

Votre imprimante laser HP LaserJet P4015, P4015N, P4015DN, P4015X
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet P4015, P4015N, P4015DN, P4015X

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP LaserJet P4015, P4015N, P4015DN, P4015X

10.10.00

- code :

10.10.00

- affichage :

10.10.00 SUPPLY MEMORY ERROR

- description :

The product has experienced a print cartridge error.

10.94.YY

- code :

10.94.YY

- affichage :

10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>

- description :

At least one shipping lock is installed.

10.XX.YY

- code :

10.XX.YY

- affichage :

10.XX.YY SUPPLY MEMORY ERROR

- description :

An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge

11.XX

- code :

11.XX

- affichage :

11.XX INTERNAL CLOCK ERROR

- description :

The real time clock has experienced an error.

13.01.00

- code :

13.01.00

- affichage :

13.01.00 Jam in Tray 1

- description :

The Tray 1 pickup roller or solenoid might not be working correctly.

13.03.00

- code :

13.03.00

- affichage :

13.03.00 JAM IN TRAY X

- description :

A jam has occurred in the specified location. This jam occurs when the product cannot move paper from the specified tray into the paper path.

13.20.00

- code :

13.20.00

- affichage :

13.20.00 JAM INSIDE <LOCATION>

- description :

Paper has not moved past a certain paper sensor. <LOCATION> can be one of the following locations. • TRAY 2 • TOP COVER • REAR DOOR • DUPLEXER

13.JJ.NT

- code :

13.JJ.NT

- affichage :

13.JJ.NT PAPER JAM OPEN INPUT TRAYS

- description :

A jam has occurred in an input tray.

21

- code :

21

- affichage :

21 PAGE TOO COMPLEX

- description :

The data (dense text, rules, raster or vector graphics) sent to the product was too complex.

22

- code :

22

- affichage :

22 USB I/O BUFFER OVERFLOW

- description :

Too much data was sent to the USB port.

40

- code :

40

- affichage :

40 EMBEDDED I/O BAD TRANSMISSION

- description :

The connection has been broken between the product and HP Jetdirect print server.

41.X

- code :

41.X

- affichage :

41.X ERROR

- description :

A temporary printing error occurred.

49.XXXX

- code :

49.XXXX

- affichage :

49.XXXX ERROR

- description :

A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical "noise" in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.

50.X

- code :

50.X

- affichage :

50.X FUSER ERROR

- description :

A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature • 50.2: Fuser warm-up service • 50.3: High fuser temperature • 50.4: Faulty fuser • 50.5: Inconsistent fuser (verify voltage model) • 50.6: Open fuser • 50.7: Pressure release mechanism failure • 50.8: Lower fuser temperature • 50.9: High fuser temperature

51.XY

- code :

51.XY

- affichage :

51.XY ERROR

- description :

A laser/scanner error has occurred.

53.XY.ZZ

- code :

53.XY.ZZ

- affichage :

53.XY.ZZ CHECK RAM DIMM SLOT <X>

- description :

There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1

54.XX

- code :

54.XX

- affichage :

54.XX ERROR

- description :

This message is typically related to a sensor issue.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC CONTROLLER ERROR

- description :

A temporary printing error occurred.

56.XX

- code :

56.XX

- affichage :

56.XX ERROR

- description :

A temporary printing error occurred as a result of an incorrect input or output request.

57.01

- code :

57.01

- affichage :

57.01 ERROR

- description :

Fan FN103 has experienced an error.

57.03

- code :

57.03

- affichage :

57.03 ERROR

- description :

Fan FN102 has experienced an error.

57.04

- code :

57.04

- affichage :

57.04 ERROR

- description :

Fan FN101 has experienced an error.

57.05

- code :

57.05

- affichage :

57.05 ERROR

- description :

The duplexer fan has experienced an error.

57.07

- code :

57.07

- affichage :

57.07 ERROR

- description :

Fan FN301 has experienced an error.

58.XX

- code :

58.XX

- affichage :

58.XX ERROR

- description :

The environmental sensor (TH3) has experienced an error.

59.XY

- code :

59.XY

- affichage :

59.XY ERROR

- description :

A temporary printing error occurred.

60.XX

- code :

60.XX

- affichage :

60.XX ERROR

- description :

An error has occurred while the product was attempting to lift the tray designated by XX

62

- code :

62

- affichage :

62 NO SYSTEM

- description :

This message indicates that no system was found. The product software system is corrupt.

65.XY.ZZ

- code :

65.XY.ZZ

- affichage :

65.XY.ZZ OUTPUT DEVICE DISCONNECTED

- description :

An output device was removed while the product was turned on.

66.XY.ZZ

- code :

66.XY.ZZ

- affichage :

66.XY.ZZ SERVICE ERROR

- description :

The external paper-handling controller has detected a problem.

68.X

- code :

68.X

- affichage :

68.X STORAGE ERROR SETTINGS CHANGED

- description :

An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.

69.X

- code :

69.X

- affichage :

69.X ERROR

- description :

A printing error occurred.

79.XXXX

- code :

79.XXXX

- affichage :

79.XXXX ERROR

- description :

The product detected a critical hardware error.

8X.YYYY

- code :

8X.YYYY

- affichage :

8X.YYYY EMBEDDED JETDIRECT ERROR

- description :

The embedded HP Jetdirect print server has encountered a critical error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LaserJet P4015, P4015N, P4015DN, P4015X

Nomenclature des pièces détachées de la HP LaserJet P4015, P4015N, P4015DN, P4015X

RM1-5460-020CNISTRATION ASSY
CE998-679011x500 Bac a papier Kit
CF062-67901Duplexer kit
RC2-5262-000CNPart RC2-5262-000CN is no longer supplied. Please order the replacement, RC2-5771-000CN
CB506-67901110V Four, unité de fusion, kit de maintenance
CB506-67902220V Four, unité de fusion, kit de maintenance
Q7815-67904Arabic Font USB Solution
RC2-2480-000CNArm, Release, A
RC2-2481-000CNArm, Release, B
CB509-60102Assembly- 10Key CPO1 FR/ES
CB509-60103Assembly- 10Key CPO2 DE/FR/IT
CB508-60102Assembly- CPO1 FR/ES
CB508-60103Assembly- CPO2 DE/FR/IT
CB508-60104Assembly- CPO3 DA/NO/SV/FI/ET/LV/LT
CB508-60105Assembly- CPO4 DE/FR/IT/ES/PT/NL/CA
CB508-60106Assembly- CPO5 CS/HU/PL/SK/SL/HR/RO/SR
CB508-60107Assembly- CPO6 RU/UK/BG/KK/TR/EL
CB509-60104Assembly-10Key CPO3 DA/NO/SV/FI/ET/LV/LT
RM1-0036-020CNAssembly-Paper Pick-up Roller (Patin, galet d’entrainement)
CB509-60105Assy- 10Key CPO4 DE/FR/IT/ES/PT/NL/CA
CB509-60106Assy- 10Key CPO5 CS/HU/PL/SK/SL/HR/RO/SR
CB509-60107Assy- 10Key CPO6 RU/UK/BG/KK/TR/EL
RC2-5783-000CNBushing
RM1-5080-000CNCable, door switch
RM1-5090-000CNCable, drum motor
RM1-5085-000CNCable, envelope feeder
RM1-5089-000CNCable, feed motor
RM1-5088-000CNCable, fixing/fusing motor
RM1-5081-000CNCable, full sensor
RM1-5087-000CNCable, laser
RM1-5082-000CNCable, panel
RM1-5091-000CNCable, size sensor
RM1-4559-020CNCASSETTE
5090-3379CLOTH, TONER CLEANING
RM1-5059-000CNControl panel assy 10 Key - P4015/P4515
RC2-2510-000CNCover, Duplexer P4015/P4515
RL1-1667-000CNCover, Env
RC2-2476-000CNCover, Envelope connector P4015/P4515
RC2-2468-000CNCover, Formatter P4015/P4515
RC2-5239-000CNCover, Legal P4015/P4515
RC2-2459-000CNCover, Option
RC2-2475-000CNCover, Right Front P4015/P4515
RC2-2478-000CNCover, right, rear P4015/P4515
Q7815-67902Cyrillic Font USB Solution
RM1-4582-090CNDC Controller assy
RM1-4582-050CNDC Controller assy
Part RM1-4582-050CN is no longer supplied. Please order the replacement, RM1-4582-090CN
RM1-4582-070CNDC Controller assy
Part RM1-4582-070CN is no longer supplied. Please order the replacement, RM1-4582-090CN
RM1-4582-000CNDC Controller PCB assy
Part RM1-4582-000CN is no longer supplied. Please order the replacement, RM1-4582-090CN
RM1-8493-000CNDRUM DRIVE ASSY
CB519-67901Duplexing Unit; CB519A
Part CB519-67901 is no longer supplied. Please order the replacement, CF062-67901
RM1-4549-190CNELECTRICAL COMPONENTS ASSY
RM1-4578-190CNELECTRICAL COMPONENTS ASSY.
RM1-4531-000CNFace-up tray assy P4015/P4515
RK2-1988-000CNFan
RK2-1991-000CNFan
RK2-1989-000CNFan
RK2-1992-000CNFan
RM1-4554-000CNFour, unité de fusion, kit de maintenance, 110-127V
Part RM1-4554-000CN is no longer supplied. Please order the replacement, CB506-67901
RM1-4579-000CNFour, unité de fusion, kit de maintenance, 220V
Part RM1-4579-000CN is no longer supplied. Please order the replacement, CB506-67902
RM1-4579-020CNFOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE./ 220V
Part RM1-4579-020CN is no longer supplied. Please order the replacement, CB506-67902
RM1-5051-020CNFIXING MOTOR ASSY
RM1-5051-000CNFixing/Fusing motor assy
Part RM1-5051-000CN is no longer supplied. Please order the replacement, RM1-5051-020CN
RM1-4534-000CNFront cover assy P4014/P4015/P4515
RU6-0159-000CNGear, 23T
Q7815-67903Greek Font USB Solution
RM1-5461-000CNGrounding plate assy
Q7829-67925HCI FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) (BLUE)
Q7815-67901Hebrew Font USB Solution
CF095-67018HP Acc Ctl Single Pack USB Flash Drive
RM1-5078-000CNINLET CABLE
RM1-5079-000CNINLET CABLE
CB509-67901Kit LJ P4515 accessory
CB438-69002Kit-formatter replment 20100725 04.080.7
5851-3941Kit-Roller (Patin, galet d’entrainement)
RM1-7419-000CNLaser scanner assy (NEW)
RM1-5465-000CNLaser scanner assy
Part RM1-5465-000CN is no longer supplied. Please order the replacement, RM1-7419-000CN
HWP-CB509ALaserJet P4015n Printer
RM1-4551-010CNLEFT COVER ASSY
RM1-4551-000CNLeft cover assy P4015/P4515
Part RM1-4551-000CN is no longer supplied. Please order the replacement, RM1-4551-010CN
RM1-4585-000CNLifter drive assy
CB509-69059LJ P4015N UNIT 110V APJ TW
CB509-69056LJ P4015N Unit 110V ROHS
CB509-69058LJ P4015N UNIT 220V APJ CH
CB509-69057LJ P4015N UNIT 220V APJ EN/TH
RL1-1659-010CNMOTOR, DC24V
RL1-1659-000CNMotor, DC24V, Drum drive
Part RL1-1659-000CN is no longer supplied. Please order the replacement, RL1-1659-010CN
RL1-1657-000CNMotor, DC24V, Main drive
RL1-1657-020CNMotor, DC24V, Main drive
RL1-1663-000CNMP feed Roller (Patin, galet d’entrainement)
Part RL1-1663-000CN is no longer supplied. Please order the replacement, CB506-67905
RL1-1641-000CNMP pick up Roller (Patin, galet d’entrainement)
Part RL1-1641-000CN is no longer supplied. Please order the replacement, CB506-67905
RM1-4563-100CNMulti-Purpose Pick-Up Assy
RM1-4563-000CNMulti-purpose pick-up assy
Part RM1-4563-000CN is no longer supplied. Please order the replacement, RM1-4563-100CN
RM1-4563-070CNMULTI-PURPOSE PICK-UP ASSY
Part RM1-4563-070CN is no longer supplied. Please order the replacement, RM1-4563-100CN
RM1-4563-080CNMULTI-PURPOSE PICK-UP ASSY
Part RM1-4563-080CN is no longer supplied. Please order the replacement, RM1-4563-100CN
CB438-69001Network Formatter Asy. Kit
Part CB438-69001 is no longer supplied. Please order the replacement, CB438-69002
RM1-4529-000CNPaper delivery assy
RM1-4526-000CNPaper delivery drive assy
RM1-4548-000CNPaper feed assy
RM1-4527-000CNPaper feed Roller (Patin, galet d’entrainement) assy
RM1-0037-020CNPAPER FEED ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
Part RM1-0037-020CN is no longer supplied. Please order the replacement, Q7829-67925
RM1-4562-040CNPAPER FEED SHAFT Z ASSY
RM1-4562-010CNPAPER FEED SHAFT Z ASSY
RM1-4562-000CNPaper feed shaft Z assy
Part RM1-4562-000CN is no longer supplied. Please order the replacement, RM1-4562-010CN
RM1-4532-000CNPaper pick-up drive assy
RM1-4549-000CNPower Supply Assy, 110-127V
Part RM1-4549-000CN is no longer supplied. Please order the replacement, RM1-4549-190CN
RM1-4549-030CNPower Supply Assy, 110-127V
Part RM1-4549-030CN is no longer supplied. Please order the replacement, RM1-4549-190CN
RM1-4578-000CNPower Supply Assy, 220-240V
Part RM1-4578-000CN is no longer supplied. Please order the replacement, RM1-4578-190CN
RM1-4578-050CNPower Supply Assy, 220-240V
Part RM1-4578-050CN is no longer supplied. Please order the replacement, RM1-4578-190CN
CB506-67904Printer Rollers Replacement Kit assembly
RM1-5460-010CNREGISTRATION ASSY
RM1-5460-000CNRegistration assy
CB388-67903Replacement 110v Maintenance Kit
CB388-67901Replacement 110v Maintenance Kit
Part CB388-67901 is no longer supplied. Please order the replacement, CB388-67903
CB389-67903Replacement 220v Maintenance Kit
CB389-67901Replacement 220v Maintenance Kit
Part CB389-67901 is no longer supplied. Please order the replacement, CB389-67903
CB518-67901Replacement 500 Bac a papier
Part CB518-67901 is no longer supplied. Please order the replacement, CE998-67901
Q7829-67940Replacement Paper Feed Roller (Patin, galet d’entrainement) Assy
RM1-4550-010CNRIGHT COVER ASSY
RM1-4550-000CNRight Cover assy P4015/P4515
Part RM1-4550-000CN is no longer supplied. Please order the replacement, RM1-4550-010CN
RM1-4576-000CNRight front guide assy
RM1-4558-000CNRight guide assy P4015/P4515
RC2-2667-000CNRod, switch
RL1-1654-000CNRoller (Patin, galet d’entrainement), seperation, multi-purpose tray
Part RL1-1654-000CN is no longer supplied. Please order the replacement, CB506-67905
XB1-1300-605CNScrew
XB2-7400-606CNSCREW, TOOTHED WASHER, M4X6
CB506-67906Service / Support CD Kit
RL1-1658-000CNShaft, retard drive
RM1-4525-000CNSize detect assy
RK2-0270-000CNSOLENOID (TRAY 3)
RU6-2115-000CNSping, Tension
RC1-0199-000CNSPRING
RU6-2105-000CNSpring, Grounding
RC1-0133-000CNSpring, tension
RC1-0198-000CNSPRING, TENSION
RM1-4539-000CNTag holder assy
CC364-67901TONER CARTRIDGE
RM1-4552-040CNTOP COVER ASSY
RM1-4552-000CNTop cover assy P4015/P4515
Part RM1-4552-000CN is no longer supplied. Please order the replacement, RM1-4552-040CN
RM1-4552-020CNTop cover assy P4015/P4515
Part RM1-4552-020CN is no longer supplied. Please order the replacement, RM1-4552-040CN
RC2-5771-000CNTorque Limiter
RM1-5462-000CNTransfer Roller (Patin, galet d’entrainement) Assy
Part RM1-5462-000CN is no longer supplied. Please order the replacement, CB506-67903
CB506-67903Transfer Roller (Patin, galet d’entrainement) Kit
CB506-67905Tray 1 Roller (Patin, galet d’entrainement) Replacement Kit assmebly
RM1-4559-000CNTray 2 cassette
Part RM1-4559-000CN is no longer supplied. Please order the replacement, RM1-4559-020CN
CC364-67902X Print Cartridge; CC364X, 24k

Caractéristiques techniques

HP LaserJet P4015, P4015N, P4015DN, P4015X

Vitesse noir 50 ppm
Bac à papier 500 feuilles
Ref toner noir CC364X
Capacité toner noir 24000 pages