Printer image

Votre imprimante laser HP Color LaserJet CM2320, CM2320NF, CM2320FXI
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet CM2320, CM2320NF, CM2320FXI

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet CM2320, CM2320NF, CM2320FXI

-

- code :

-

- affichage :

Scanning error Cannot connect

- description :

The product cannot transmit scan information to a computer.

10.000X

- code :

10.000X

- affichage :

10.000X Supply Memory Error

- description :

A specific print cartridge has an e-label error. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow

10.100X

- code :

10.100X

- affichage :

10.100X Supply Memory Error

- description :

A specific print cartridge has a faulty or missing e-label. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow

41.2

- code :

41.2

- affichage :

Engine error
41.2000

- description :

The product experienced a print engine error

49

- code :

49

- affichage :

49 Service Error

- description :

The product has experienced a firmware error.

50.1

- code :

50.1

- affichage :

50.1 Fuser Error
50.1000

- description :

The product has experienced a low fuser temperature error.

50.2

- code :

50.2

- affichage :

50.2 Fuser Error
50.2000

- description :

The product has experienced a slow fuser error.

50.3

- code :

50.3

- affichage :

50.3 Fuser Error
50.3000

- description :

The product has experienced a general fuser error.

50.4

- code :

50.4

- affichage :

50.4 Fuser Error
50.4000

- description :

The product has experienced a fuser drive circuit error.

50.7

- code :

50.7

- affichage :

50.7 Fuser Error
50.7000

- description :

The product has experienced a fuser open error.

50.8

- code :

50.8

- affichage :

50.8 Fuser Error
50.8000

- description :

The product has experienced a low subthermistor fuser error.

50.9

- code :

50.9

- affichage :

50.9 Fuser Error
50.9000

- description :

The product has experienced a high subthermistor fuser error.

51.XX

- code :

51.XX

- affichage :

51.XX Error

- description :

The product has experienced a laser scanner error. The value for XX indicates the following issues. • XX=20: Black laser scanner error • XX=21: Cyan laser scanner error • XX=22: Magenta laser scanner error • XX=23: Yellow laser scanner error

52

- code :

52

- affichage :

52 Scanner Error

- description :

The product has experienced an internal hardware error.

54.15

- code :

54.15

- affichage :

54.15 Error
54.1500

- description :

The product has experienced a yellow toner level sensor error.

54.16

- code :

54.16

- affichage :

54.16 Error
54.1600

- description :

The product has experienced a magenta toner level sensor error.

54.17

- code :

54.17

- affichage :

54.17 Error
54.1700

- description :

The product has experienced a cyan toner level sensor error.

54.18

- code :

54.18

- affichage :

54.18 Error
54.1800

- description :

The product has experienced a black toner level sensor error.

54.19

- code :

54.19

- affichage :

54.19 Error
54.1900

- description :

The product has experienced a top-of-page sensor error.

55.X

- code :

55.X

- affichage :

55.X Error

- description :

The product has experienced a communication timeout error.
The value for X indicates the following issues. • X=0: DC controller communication error • X=0601: DC controller NVRAM data error • X=0602: DC controller NVRAM access error • X=1: DC controller memory error

56.01

- code :

56.01

- affichage :

56.01 Error
56.0100

- description :

The product has experienced an input tray error.

57.XX

- code :

57.XX

- affichage :

57.XX Error

- description :

The product has experienced a problem with an internal fan.
The value for XX indicates the following issues. • XX=01: Fan 1 (engine fan) error • XX=02: Fan 2 (duplex fan) error

59.3

- code :

59.3

- affichage :

59.3 Error
59.3000

- description :

The product has experienced a fuser motor startup error.

59.4

- code :

59.4

- affichage :

59.4 Error
59.4000

- description :

The product has experienced a fuser motor error.

59.50

- code :

59.50

- affichage :

59.50 Error
59.5000

- description :

The product has experienced a black image drum motor startup error.

59.53

- code :

59.53

- affichage :

59.53 Error
59.5300

- description :

The product has experienced a yellow-magenta-cyan image drum motor startup error.

59.60

- code :

59.60

- affichage :

59.60 Error
59.6000

- description :

The product has experienced a black image drum motor rotation error.

59.63

- code :

59.63

- affichage :

59.63 Error
59.6300

- description :

The product has experienced a yellow-magenta-cyan image drum motor rotation error.

59.70

- code :

59.70

- affichage :

59.70 Error
59.7000

- description :

The product has experienced a black developer motor startup error.

59.73

- code :

59.73

- affichage :

59.73 Error
59.7300

- description :

The product has experienced a yellow-magenta-cyan developer motor startup error.

59.80

- code :

59.80

- affichage :

59.80 Error
59.8000

- description :

The product has experienced a black developer motor rotation error.

59.83

- code :

59.83

- affichage :

59.83 Error
59.8300

- description :

The product has experienced a yellow-magenta-cyan developer motor rotation error.

59.9

- code :

59.9

- affichage :

59.9 Error
59.9000

- description :

The product has experienced an ITB motor startup error.

59.A0

- code :

59.A0

- affichage :

59.A0 Error
59.0160

- description :

The product has experienced an ITB motor or main motor rotation error.

59.C0

- code :

59.C0

- affichage :

59.C0 Error
59.0192

- description :

The product has experienced a developer motor error.

59.F0

- code :

59.F0

- affichage :

59.F0 Error
59.0240

- description :

The product has experienced a transfer alienation error.

79

- code :

79

- affichage :

79 Error

- description :

The product has experienced an internal firmware error. Under most conditions, the product will power cycle automatically.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet CM2320, CM2320NF, CM2320FXI

Nomenclature des pièces détachées de la HP Color LaserJet CM2320, CM2320NF, CM2320FXI

RM1-6741BULK60220V Fuser kit (Four, unité de fusion, kit de maintenance)
CB500-67902250 sheet paper feeder w/cassette
5851-3580ADF Pick Roller (Patin, galet d’entrainement) Assy
RM1-6740-220CNAssembly-Fixing 110V
RM1-6741-240CNASSEMBLY-FIXING 220V
RM1-6741-230CNAssembly-Fixing 220V
CC431-60101Assembly-Imaging Control Panel
RM1-4873-040CNAssembly-Paper Delivery
CC431-60119ASSY- Input Tray
Q3948-60113Assy-Speaker
CC434-67901Bezel-Blank
CC431-40021Bezel-Control Panel AR
CC431-40014Bezel-Control Panel CS
CC431-40012Bezel-Control Panel DA
CC431-40005Bezel-Control Panel DE
CC431-40019Bezel-Control Panel EL
CC431-40002Bezel-Control Panel EN
CC431-40003Bezel-Control Panel ES
CC431-40011Bezel-Control Panel FI
CC431-40006Bezel-Control Panel FR
CC431-40020Bezel-Control Panel HE
CC431-40015Bezel-Control Panel HU
CC431-40008Bezel-Control Panel IT
CC431-40023Bezel-Control Panel KO
CC431-40007Bezel-Control Panel NL
CC431-40010Bezel-Control Panel NO
CC431-40016Bezel-Control Panel PL
CC431-40004Bezel-Control Panel PT
CC431-40013Bezel-Control Panel RU
CC431-40017Bezel-Control Panel SK
CC431-40009Bezel-Control Panel SV
CC431-40025Bezel-Control Panel TH
CC431-40018Bezel-Control Panel TR
CC431-40026Bezel-Control Panel VI
CC431-40024Bezel-Control Panel ZHCN
CC431-40022Bezel-Control Panel ZHTW
CC435-67901Bezel-Photo Card
CC435-00001Bracket-Photocard
RC2-3612-000CNBUTTON, POWER
RK2-2302-000CNCABLE, FLAT
5851-3054Cable-Fax Interconnect
5851-3055Cable-Photo Card
RC2-3774-000CNCAP, LINK
RM1-4836-000CNCARTOUCHE, TONER TRAY ASSY
RM1-4860-000CNCASSETTE
RM1-4860-010CNCASSETTE
CC435-69040CLJ CM2320fxi MFP Printer - AME
CC435-69009CLJ CM2320fxi MFP Printer - CN - APJ
CC435-69006CLJ CM2320fxi MFP Printer - EU
CC435-69012CLJ CM2320fxi MFP Printer - SG/MY/BN - A
CC435-69007CLJ CM2320fxi MFP Printer - TW - APJ
RM1-4850-000CNColor Misregistration assembly
9170-2452CORE-FERRITE RIBBON RECTANGULAR
RC2-3614-000CNCOVER, DIMM
RC2-2014-000CNCOVER, HOLDER
RC2-3918-000CNCOVER, IOT
RC2-3913-000CNCOVER, LEFT
RC2-3748-000CNCOVER, LOWER REAR
RC2-3912-000CNCOVER, RIGHT
RC2-3914-000CNCOVER, RIGHT FRONT
RC2-3915-000CNCOVER, RIGHT FRONT, LOWER
RL1-1823-000CNCOVER, UPPER REAR
RM1-5431-060CNDC CONTROLLER PCB ASSY - Duplex
RM1-5431-100CNDC CONTROLLER PCB ASSY - Duplex
RM1-5431-000CNDC CONTROLLER PCB ASSY
RM1-4879-000CNDUPLEXING FEED GUIDE ASSY
RK2-2276-000CNFAN
5851-3375Fax Insulator
RM1-6741-370CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE)
RM1-6740-000CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) 110-127V
RM1-6741-000CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) 220-240V
RM1-6740-030CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 110 V
RM1-6740-040CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 110 V
RM1-6741-040CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 220 V
RM1-6741-030CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 220 V
RM1-4848-000CNFRONT DOOR ASSY
RM1-4848-010CNFRONT DOOR ASSY
CC435-40001Guide-Photocard Cable
RM1-5294-050CNH. V. POWER SUPPLY PCB ASSY
RM1-5294-000CNH. V. POWER SUPPLY PCB ASSY
RM1-4852-000CNINTERMEDIATE TRANS BELT ASSY
CC436-67901Kit - ADF with Input Tray duplex
CC434-67902KIT - ADF with Input tray simplex
CC430-67901Kit - Paper pick up roll
CC436-67902Kit Assy-Scan PACK business imaging
CC436-67904Kit MP tray paper pick up
CB493-60101Kit-Legal Media Tray Cover
RC2-3750-000CNLINK, DOOR
RC2-3752-000CNLINK, GUIDE
CE903-69010M375nw 110V Printer NAR/TW
RL1-1800-000CNMOTOR, DC
RM1-4839-000CNMP PAPER PICK-UP ASSY
RL1-1785-000CNPAD, SEPARATION
RM1-4873-000CNPAPER DELIVERY ASSY
RM1-4877-000CNPAPER RE-PICK UP GUIDE ASSY
CC514-60002PCA- CLJ CM1312/2320 -Euro Fax DAA
CC367-60001PCA- CLJ CM1312/2320-ROW FAX DAA
CC400-67902PCA-Fmtr CLJ CM2320nfi MFP REV. K APJ
CC400-67901PCA-Formatter CLJ CM2320nfi MFP REV. K
CC431-67903PCA-Imaging Photo Card CLJ CM1312/2320
CC401-67901PCA-Imaging Photo Card
RM1-4426-000CNPICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) ASS Y
RM1-7355-000CNPOWER SUPPLY SUB PCB ASSY
RM1-5303-000CNPOWER SUPPLY SUB PCB ASSY
RM1-4878-000CNREAR DOOR ASSY
RM1-4876-000CNREAR DOOR RIB ASSY
RM1-4880-000CNREVERSE DRIVE ASSY
RL1-1802-000CNRoller (Patin, galet d’entrainement), Paper Pick-up
RM1-4840-000CNSEPARATION ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
CC530-67901TONER CARTOUCHE, TONER REPL BLK
CC531-67901TONER CARTOUCHE, TONER REPL CYAN
CC533-67901TONER CARTOUCHE, TONER REPL MAGENTA
CC532-67901TONER CARTOUCHE, TONER REPL YELLOW
RM1-4911-000CNUPPER COVER ASSY

Caractéristiques techniques

HP Color LaserJet CM2320, CM2320NF, CM2320FXI

Vitesse noir20 ppm
Vitesse couleur 20 ppm
Bac à papier250 feuilles
Ref toner noirCC530A
Capacité toner noir3500 pages
Ref toner couleur CC531A
Capacité toner couleur 2800 pages