Printer image

Votre imprimante laser HP Color LaserJet CM2320, CM2320NF, CM2320FXI
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP Color LaserJet CM2320, CM2320NF, CM2320FXI

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP Color LaserJet CM2320, CM2320NF, CM2320FXI

-

- code :

-

- affichage :

Scanning error Cannot connect

- description :

The product cannot transmit scan information to a computer.

10.000X

- code :

10.000X

- affichage :

10.000X Supply Memory Error

- description :

A specific print cartridge has an e-label error. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow

10.100X

- code :

10.100X

- affichage :

10.100X Supply Memory Error

- description :

A specific print cartridge has a faulty or missing e-label. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow

41.2

- code :

41.2

- affichage :

Engine error
41.2000

- description :

The product experienced a print engine error

49

- code :

49

- affichage :

49 Service Error

- description :

The product has experienced a firmware error.

50.1

- code :

50.1

- affichage :

50.1 Fuser Error
50.1000

- description :

The product has experienced a low fuser temperature error.

50.2

- code :

50.2

- affichage :

50.2 Fuser Error
50.2000

- description :

The product has experienced a slow fuser error.

50.3

- code :

50.3

- affichage :

50.3 Fuser Error
50.3000

- description :

The product has experienced a general fuser error.

50.4

- code :

50.4

- affichage :

50.4 Fuser Error
50.4000

- description :

The product has experienced a fuser drive circuit error.

50.7

- code :

50.7

- affichage :

50.7 Fuser Error
50.7000

- description :

The product has experienced a fuser open error.

50.8

- code :

50.8

- affichage :

50.8 Fuser Error
50.8000

- description :

The product has experienced a low subthermistor fuser error.

50.9

- code :

50.9

- affichage :

50.9 Fuser Error
50.9000

- description :

The product has experienced a high subthermistor fuser error.

51.XX

- code :

51.XX

- affichage :

51.XX Error

- description :

The product has experienced a laser scanner error. The value for XX indicates the following issues. • XX=20: Black laser scanner error • XX=21: Cyan laser scanner error • XX=22: Magenta laser scanner error • XX=23: Yellow laser scanner error

52

- code :

52

- affichage :

52 Scanner Error

- description :

The product has experienced an internal hardware error.

54.15

- code :

54.15

- affichage :

54.15 Error
54.1500

- description :

The product has experienced a yellow toner level sensor error.

54.16

- code :

54.16

- affichage :

54.16 Error
54.1600

- description :

The product has experienced a magenta toner level sensor error.

54.17

- code :

54.17

- affichage :

54.17 Error
54.1700

- description :

The product has experienced a cyan toner level sensor error.

54.18

- code :

54.18

- affichage :

54.18 Error
54.1800

- description :

The product has experienced a black toner level sensor error.

54.19

- code :

54.19

- affichage :

54.19 Error
54.1900

- description :

The product has experienced a top-of-page sensor error.

55.X

- code :

55.X

- affichage :

55.X Error

- description :

The product has experienced a communication timeout error.
The value for X indicates the following issues. • X=0: DC controller communication error • X=0601: DC controller NVRAM data error • X=0602: DC controller NVRAM access error • X=1: DC controller memory error

56.01

- code :

56.01

- affichage :

56.01 Error
56.0100

- description :

The product has experienced an input tray error.

57.XX

- code :

57.XX

- affichage :

57.XX Error

- description :

The product has experienced a problem with an internal fan.
The value for XX indicates the following issues. • XX=01: Fan 1 (engine fan) error • XX=02: Fan 2 (duplex fan) error

59.3

- code :

59.3

- affichage :

59.3 Error
59.3000

- description :

The product has experienced a fuser motor startup error.

59.4

- code :

59.4

- affichage :

59.4 Error
59.4000

- description :

The product has experienced a fuser motor error.

59.50

- code :

59.50

- affichage :

59.50 Error
59.5000

- description :

The product has experienced a black image drum motor startup error.

59.53

- code :

59.53

- affichage :

59.53 Error
59.5300

- description :

The product has experienced a yellow-magenta-cyan image drum motor startup error.

59.60

- code :

59.60

- affichage :

59.60 Error
59.6000

- description :

The product has experienced a black image drum motor rotation error.

59.63

- code :

59.63

- affichage :

59.63 Error
59.6300

- description :

The product has experienced a yellow-magenta-cyan image drum motor rotation error.

59.70

- code :

59.70

- affichage :

59.70 Error
59.7000

- description :

The product has experienced a black developer motor startup error.

59.73

- code :

59.73

- affichage :

59.73 Error
59.7300

- description :

The product has experienced a yellow-magenta-cyan developer motor startup error.

59.80

- code :

59.80

- affichage :

59.80 Error
59.8000

- description :

The product has experienced a black developer motor rotation error.

59.83

- code :

59.83

- affichage :

59.83 Error
59.8300

- description :

The product has experienced a yellow-magenta-cyan developer motor rotation error.

59.9

- code :

59.9

- affichage :

59.9 Error
59.9000

- description :

The product has experienced an ITB motor startup error.

59.A0

- code :

59.A0

- affichage :

59.A0 Error
59.0160

- description :

The product has experienced an ITB motor or main motor rotation error.

59.C0

- code :

59.C0

- affichage :

59.C0 Error
59.0192

- description :

The product has experienced a developer motor error.

59.F0

- code :

59.F0

- affichage :

59.F0 Error
59.0240

- description :

The product has experienced a transfer alienation error.

79

- code :

79

- affichage :

79 Error

- description :

The product has experienced an internal firmware error. Under most conditions, the product will power cycle automatically.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP Color LaserJet CM2320, CM2320NF, CM2320FXI

Nomenclature des pièces détachées de la HP Color LaserJet CM2320, CM2320NF, CM2320FXI

RM1-6741BULK60 220V Fuser kit (Four, unité de fusion, kit de maintenance)
CB500-67902 250 sheet paper feeder w/cassette
5851-3580 ADF Pick Roller (Patin, galet d’entrainement) Assy
RM1-6740-220CN Assembly-Fixing 110V
RM1-6741-240CN ASSEMBLY-FIXING 220V
RM1-6741-230CN Assembly-Fixing 220V
CC431-60101 Assembly-Imaging Control Panel
RM1-4873-040CN Assembly-Paper Delivery
CC431-60119 ASSY- Input Tray
Q3948-60113 Assy-Speaker
CC434-67901 Bezel-Blank
CC431-40021 Bezel-Control Panel AR
CC431-40014 Bezel-Control Panel CS
CC431-40012 Bezel-Control Panel DA
CC431-40005 Bezel-Control Panel DE
CC431-40019 Bezel-Control Panel EL
CC431-40002 Bezel-Control Panel EN
CC431-40003 Bezel-Control Panel ES
CC431-40011 Bezel-Control Panel FI
CC431-40006 Bezel-Control Panel FR
CC431-40020 Bezel-Control Panel HE
CC431-40015 Bezel-Control Panel HU
CC431-40008 Bezel-Control Panel IT
CC431-40023 Bezel-Control Panel KO
CC431-40007 Bezel-Control Panel NL
CC431-40010 Bezel-Control Panel NO
CC431-40016 Bezel-Control Panel PL
CC431-40004 Bezel-Control Panel PT
CC431-40013 Bezel-Control Panel RU
CC431-40017 Bezel-Control Panel SK
CC431-40009 Bezel-Control Panel SV
CC431-40025 Bezel-Control Panel TH
CC431-40018 Bezel-Control Panel TR
CC431-40026 Bezel-Control Panel VI
CC431-40024 Bezel-Control Panel ZHCN
CC431-40022 Bezel-Control Panel ZHTW
CC435-67901 Bezel-Photo Card
CC435-00001 Bracket-Photocard
RC2-3612-000CN BUTTON, POWER
RK2-2302-000CN CABLE, FLAT
5851-3054 Cable-Fax Interconnect
5851-3055 Cable-Photo Card
RC2-3774-000CN CAP, LINK
RM1-4836-000CN CARTOUCHE, TONER TRAY ASSY
RM1-4860-000CN CASSETTE
RM1-4860-010CN CASSETTE
CC435-69040 CLJ CM2320fxi MFP Printer - AME
CC435-69009 CLJ CM2320fxi MFP Printer - CN - APJ
CC435-69006 CLJ CM2320fxi MFP Printer - EU
CC435-69012 CLJ CM2320fxi MFP Printer - SG/MY/BN - A
CC435-69007 CLJ CM2320fxi MFP Printer - TW - APJ
RM1-4850-000CN Color Misregistration assembly
9170-2452 CORE-FERRITE RIBBON RECTANGULAR
RC2-3614-000CN COVER, DIMM
RC2-2014-000CN COVER, HOLDER
RC2-3918-000CN COVER, IOT
RC2-3913-000CN COVER, LEFT
RC2-3748-000CN COVER, LOWER REAR
RC2-3912-000CN COVER, RIGHT
RC2-3914-000CN COVER, RIGHT FRONT
RC2-3915-000CN COVER, RIGHT FRONT, LOWER
RL1-1823-000CN COVER, UPPER REAR
RM1-5431-060CN DC CONTROLLER PCB ASSY - Duplex
RM1-5431-100CN DC CONTROLLER PCB ASSY - Duplex
RM1-5431-000CN DC CONTROLLER PCB ASSY
RM1-4879-000CN DUPLEXING FEED GUIDE ASSY
RK2-2276-000CN FAN
5851-3375 Fax Insulator
RM1-6741-370CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE)
RM1-6740-000CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) 110-127V
RM1-6741-000CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) 220-240V
RM1-6740-030CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 110 V
RM1-6740-040CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 110 V
RM1-6741-040CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 220 V
RM1-6741-030CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE).- 220 V
RM1-4848-000CN FRONT DOOR ASSY
RM1-4848-010CN FRONT DOOR ASSY
CC435-40001 Guide-Photocard Cable
RM1-5294-050CN H. V. POWER SUPPLY PCB ASSY
RM1-5294-000CN H. V. POWER SUPPLY PCB ASSY
RM1-4852-000CN INTERMEDIATE TRANS BELT ASSY
CC436-67901 Kit - ADF with Input Tray duplex
CC434-67902 KIT - ADF with Input tray simplex
CC430-67901 Kit - Paper pick up roll
CC436-67902 Kit Assy-Scan PACK business imaging
CC436-67904 Kit MP tray paper pick up
CB493-60101 Kit-Legal Media Tray Cover
RC2-3750-000CN LINK, DOOR
RC2-3752-000CN LINK, GUIDE
CE903-69010 M375nw 110V Printer NAR/TW
RL1-1800-000CN MOTOR, DC
RM1-4839-000CN MP PAPER PICK-UP ASSY
RL1-1785-000CN PAD, SEPARATION
RM1-4873-000CN PAPER DELIVERY ASSY
RM1-4877-000CN PAPER RE-PICK UP GUIDE ASSY
CC514-60002 PCA- CLJ CM1312/2320 -Euro Fax DAA
CC367-60001 PCA- CLJ CM1312/2320-ROW FAX DAA
CC400-67902 PCA-Fmtr CLJ CM2320nfi MFP REV. K APJ
CC400-67901 PCA-Formatter CLJ CM2320nfi MFP REV. K
CC431-67903 PCA-Imaging Photo Card CLJ CM1312/2320
CC401-67901 PCA-Imaging Photo Card
RM1-4426-000CN PICK-UP ROLLER (PATIN, GALET D’ENTRAINEMENT) ASS Y
RM1-7355-000CN POWER SUPPLY SUB PCB ASSY
RM1-5303-000CN POWER SUPPLY SUB PCB ASSY
RM1-4878-000CN REAR DOOR ASSY
RM1-4876-000CN REAR DOOR RIB ASSY
RM1-4880-000CN REVERSE DRIVE ASSY
RL1-1802-000CN Roller (Patin, galet d’entrainement), Paper Pick-up
RM1-4840-000CN SEPARATION ROLLER (PATIN, GALET D’ENTRAINEMENT) ASSY
CC530-67901 TONER CARTOUCHE, TONER REPL BLK
CC531-67901 TONER CARTOUCHE, TONER REPL CYAN
CC533-67901 TONER CARTOUCHE, TONER REPL MAGENTA
CC532-67901 TONER CARTOUCHE, TONER REPL YELLOW
RM1-4911-000CN UPPER COVER ASSY

Caractéristiques techniques

HP Color LaserJet CM2320, CM2320NF, CM2320FXI

Vitesse noir 20 ppm
Vitesse couleur 20 ppm
Bac à papier 250 feuilles
Ref toner noir CC530A
Capacité toner noir 3500 pages
Ref toner couleur CC531A
Capacité toner couleur 2800 pages