Printer image

Votre imprimante laser LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

10.0X.Y0

- code :

10.0X.Y0

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one toner cartridge memory tag or a memory tag is missing from a toner cartridge. Memory error: . 10.00.00 (event code): Black toner cartridge • 10.01.00 (event code): Cyan toner cartridge • 10.02.00 (event code): Magenta toner cartridge • 10.03.00 (event code): Yellow toner cartridge E-label missing: . 10.00.10 (event code): Black toner cartridge • 10.01.10 (event code): Cyan toner cartridge • 10.02.10 (event code): Magenta toner cartridge • 10.03.10 (event code): Yellow toner cartridge

10.XX.34

- code :

10.XX.34

- affichage :

10.XX.34 Used supply in use

- description :

The indicated cartridge is used. • 10.00.34 (event code) Black print cartridge • 10.01.34 (event code) Cyan print cartridge • 10.02.34 (event code) Magenta print cartridge • 10.03.34 (event code) Yellow print cartridge

10.XX.40

- code :

10.XX.40

- affichage :

10.XX.40 Genuine HP supplies installed

- description :

More than one genuine HP print cartridge has been installed. • 10.00.40 (event code) Black print cartridge • 10.01.40 (event code) Cyan print cartridge • 10.02.40 (event code) Magenta print cartridge • 10.03.40 (event code) Yellow print cartridge

10.XX.41

- code :

10.XX.41

- affichage :

10.XX.41 Unsupported supply in use

- description :

The indicated print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge • 10.01.41 (event code) Cyan print cartridge • 10.02.41 (event code) Magenta print cartridge • 10.03.41 (event code) Yellow print cartridge

10.XX.70

- code :

10.XX.70

- affichage :

10.XX.70 Printing past very low

- description :

The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge • 10.01.70 (event code) Cyan print cartridge • 10.02.70 (event code) Magenta print cartridge • 10.03.70 (event code) Yellow print cartridge • 10.23.70 (event code) The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.ridgedge

10.YY.15

- code :

10.YY.15

- affichage :

10.YY.15 Install <supply>

- description :

The indicated supply has been removed or installed incorrectly. • 10.00.15 (event code) Black print cartridge • 10.01.15 (event code) Cyan print cartridge • 10.02.15 (event code) Magenta print cartridge • 10.03.15 (event code) Yellow print cartridge • 10.23.15 fuser kit • 10.31.15 TCU

10.YY.25

- code :

10.YY.25

- affichage :

10.YY.25 Wrong cartridge in <color> slot

- description :

The indicated cartridge is installed in the wrong position. • 10.00.25 (event code) Black print cartridge • 10.01.25 (event code) Cyan print cartridge • 10.02.25 (event code) Magenta print cartridge • 10.03.25 (event code) Yellow print cartridge

10.YY.35

- code :

10.YY.35

- affichage :

10.YY.35 Incompatible <supply>

- description :

The indicated cartridge is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.01.35 (event code) Cyan print cartridge • 10.02.35 (event code) Magenta print cartridge • 10.03.35 (event code) Yellow print cartridge • 10.23.35 (event code)

11.00.YY

- code :

11.00.YY

- affichage :

11.00.YY Internal clock error

- description :

The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed

13.A3.A3

- code :

13.A3.A3

- affichage :

13.A3.A3 Jam in lower right door

- description :

Print input stay jam 3. This paper stayed at the uppermost feed sensor of the optional paper feeder for the designated amount of time after it has reached the sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.

13.AD.D3

- code :

13.AD.D3

- affichage :

13.AD.D3 Jam in tray

- description :

Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time.

13.B2.AD

- code :

13.B2.AD

- affichage :

13.B2.AD Jams in right door

- description :

Print input stay jam 1. The paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.

13.B2.Az

- code :

13.B2.Az

- affichage :

13.B2.Az Jam in right door

- description :

Print input stay jam 1. This paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.

13.B2.D1

- code :

13.B2.D1

- affichage :

13.B2.D1 Jam in tray 1

- description :

Print input delay jam 2. The paper did not reach the registration sensor in time.

13.B2.D2

- code :

13.B2.D2

- affichage :

13.B2.D2 Jam in tray 2

- description :

Print input delay jam 2. The paper did not reach the registration sensor in time.

13.B2.D3

- code :

13.B2.D3

- affichage :

13.B2.D3 Jam in lower right door

- description :

Print input delay jam 2. The paper did not reach the registration sensor in time.

13.B2.DD

- code :

13.B2.DD

- affichage :

13.B2.DD Jam in right door

- description :

Duplexer refeed jam 1: The paper does not reach the duplex refeed sensor in time after it is switched back during duplex printing.

13.B9.Az

- code :

13.B9.Az

- affichage :

13.B9.Az Jam in right door

- description :

Fuser delivery stay in jam 1: The paper stays at the fuser output sensor for the designated amount of time after it has reached the sensor.

13.B9.Cz

- code :

13.B9.Cz

- affichage :

13.B9.Cz Fuser wrap jam

- description :

This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor. (It is determined that the paper is being wrapped around the fuser roller). Z = Fuser mode • 1 = Normal auto sense • 2 = Normal non-auto sense • 3 = Light 1 to 3 • 4 = Heavy 1 • 5= Heavy 2 • 6= Heavy 3 • 7 = Glossy • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy film • B = Transparency • C = Label • D = Envelope 1 to 3 • O = Photo 1 to 3

13.B9.DD

- code :

13.B9.DD

- affichage :

13.B9.DD Jam in right door

- description :

Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.

13.B9.Dz

- code :

13.B9.Dz

- affichage :

13.B9.Dz Jam in right door

- description :

Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.

13.BA.EE

- code :

13.BA.EE

- affichage :

13.BA.EE Jam in right door

- description :

Door open jam 1: A door is opened during printing. The jam might occur at the following areas: • Input media source 1 area • Input media source 2 area • Input media source 3 area • Registration area • Drum area • Fuser area • Paper output 1 area • Duplex pick up area • Duplex reversing area€5j

13.FF.FF

- code :

13.FF.FF

- affichage :

13.FF.FF Jam in right door

- description :

Residual media in paper path jam. The paper exists at the fuser output sensor or the fuser loop sensor, or the duplexer refeed sensor when the power is turned on or the door is closed. This jam occurs when the paper stays for more than the designated amount of time continuously at any of the sensors when executing the automatic media flush.

13.WX.YZ

- code :

13.WX.YZ

- affichage :

13.WX.YZ Jam in Tray <X>

- description :

A page is jammed in the indicated tray. The page did not reach the delivery sensor or registration sensor in the designated amount of time after leaving the input source. • 13.B2.D2 (event code): Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (Registration; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing. • 13.A3.D3 (event code): Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.

20.00.00

- code :

20.00.00

- affichage :

20.00.00 Insufficient memory: <Device>

- description :

The product has experienced a memory error. You might have tried to transfer too many fonts or macros

21.00.00

- code :

21.00.00

- affichage :

21.00.00 Page too complex

- description :

The page decompression process was too slow for the product.

30.01.23

- code :

30.01.23

- affichage :

30.01.23 Scanner calibration failure

- description :

The scanner calibration failed.

30.01.36

- code :

30.01.36

- affichage :

30.01.36 Upgrade Error Try downloading upgrade again

- description :

Scanner firmware upgrade error.

30.01.43

- code :

30.01.43

- affichage :

30.01.43 Scan memory failure

- description :

A scan memory error occurred.

30.01.YY

- code :

30.01.YY

- affichage :

30.01.YY Scanner failure

- description :

• 30.01.06 (event code): Scanner fan error. • 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter. • 30.01.42 (event code): Internal communication error.

30.WX.YZ

- code :

30.WX.YZ

- affichage :

30.WX.YZ Scanner fan failure

- description :

The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced.

31.01.03

- code :

31.01.03

- affichage :

31.01.03 Document feeder pick error

- description :

The document feeder cannot pick up paper.

31.01.47

- code :

31.01.47

- affichage :

31.01.47 Document feeder not detected

- description :

The document feeder was not detected, and might not be ADF connected. The flatbed glass is still available for scanning.

31.03.22

- code :

31.03.22

- affichage :

31.03.22 Scanner calibration failure

- description :

The scanner calibration failed. This could affect scanning picture quality.

31.WX.10

- code :

31.WX.10

- affichage :

31.WX.10 Scanner failure

- description :

The product has detected a scanner ADF fan error.

31.WX.15

- code :

31.WX.15

- affichage :

31.WX.15 Jam in document feeder

- description :

Originals are jammed inside the document feeder top cover.

32.1C.XX

- code :

32.1C.XX

- affichage :

32.1C.XX

- description :

NVRAM backup/restore

32.21.00

- code :

32.21.00

- affichage :

32.21.00

- description :

Corrupt firmware in external accessory.

33.02.01

- code :

33.02.01

- affichage :

33.02.01

- description :

Used board disk installed. A used formatter or hard disk from an existing printer has been placed in this printer.

33.WX.YZ

- code :

33.WX.YZ

- affichage :

33.WX.YZ Used board/disk installed

- description :

An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

40.00.01

- code :

40.00.01

- affichage :

40.00.01 USB I/O buffer overflow

- description :

The USB buffer overflowed during a busy state.

40.00.02

- code :

40.00.02

- affichage :

40.00.02 Embedded I/O buffer overflow

- description :

Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol might be in use.

41.03.YZ

- code :

41.03.YZ

- affichage :

41.03.YZ Unexpected size in Tray <X>

- description :

The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3

41.05.YZ

- code :

41.05.YZ

- affichage :

41.05.YZ Unexpected type in Tray <X>

- description :

The product detected a different paper type than expected and another tray is available for use. Y = Expected type, Z = Detected type • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2

41.WX.YZ

- code :

41.WX.YZ

- affichage :

41.WX.YZ Error

- description :

A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer

42.XX.YY

- code :

42.XX.YY

- affichage :

42.XX.YY

- description :

Internal system failure.

47.FC.YZ

- code :

47.FC.YZ

- affichage :

47.FC.YZ Printer calibration failed

- description :

The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event. • 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR store image failure • 47.FC.02: CPR image not found • 47.FC.03: CPR print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf store image failure • 47.FC.12: Consecutive Dmax Dhalf image not found • 47.FC.13: Consecutive Dmax Dhalf print engine execution failure • 47.FC.20: Error diffusion image not found at system initialization • 47.FC.21: Error diffusion store image failure • 47.FC.22: Error diffusion image not found • 47.FC.23: Error diffusion print engine execution failure • 47.FC.30: Drum speed adjustment Image not found at system initialization • 47.FC.31: Drum speed adjustment store image failure • 47.FC.32: Drum speed adjustment image not found • 47.FC.33: Drum speed adjustment print engine execution failure • 47.FC.40: Pulse width modulation image not found at system initialization • 47.FC.41: Pulse width modulation store image failure • 47.FC.42: Pulse width modulation image not found • 47.FC.43: Pulse width modulation print engine execution failure

48.01.XX

- code :

48.01.XX

- affichage :

48.01.XX Error

- description :

A job framework internal error has occurred.

49.XX.YY

- code :

49.XX.YY

- affichage :

49.XX.YY Error

- description :

A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.

50.WX.YZ

- code :

50.WX.YZ

- affichage :

50.WX.YZ Fuser error

- description :

The product experienced a fuser error. • W = fuser error code • X = fuser mode • 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or AutoSense • 1: AutoSense (Normal special case distinguished from typed Normal) • 2: Normal, typed (not AutoSense) • 3: Light paper 1, 2, or 3, typed or AutoSense • 4: Heavy paper 1, typed or AutoSense • 5: Heavy paper 2, typed or AutoSense • 6: Heavy paper 3, typed or AutoSense • 7: Glossy paper 1, typed or AutoSense • 8: Glossy paper 2, typed or AutoSense • 9: Glossy paper 3, typed or AutoSense • A: Glossy film, typed or AutoSense • B: Transparency, typed or AutoSense • C: Label • D: Envelope1, Envelope2, or Envelope3 • E: Rough (designated paper 1), typed or AutoSense • F: Reserved for future fuser mode • Y = previous printer sleep state • Z = next printer sleep state • 0: Printing • 1: Standby level 1 (no temperature control) • 2: Standby level 2 (high temperature control) • 3: Standby level 3 (middle temperature control) • 4: Standby level 4 (low temperature control) • 5: Middle sleep • 6: Deep sleep • F: Offl

51.00.YY

- code :

51.00.YY

- affichage :

51.00.YY Error

- description :

An error with the laser/scanner assembly has occurred in the product. • YY = 10: Beam detect error • YY = 19: Laser malfunction • YY = 20: Black laser scanner error • YY = 21: Cyan laser scanner error • YY = 22: Magenta laser scanner error • YY = 23: Yellow laser scanner error

52.00.00

- code :

52.00.00

- affichage :

52.00.00 Error

- description :

The laser/scanner experienced a startup error. • XX = 04 or 05: Laser/scanner motor startup error • XX = 05: Laser/scanner rotation error

52.00.20

- code :

52.00.20

- affichage :

52.00.20 Error

- description :

A scanner rotation error has occurred.

54.XX.YY

- code :

54.XX.YY

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC controller error

- description :

The communication link between the formatter and DC controller was lost. • 55.00.00: Internal communication error • 55.00.01: DC controller memory error • 55.00.03: DC controller no engine response • 55.00.04: DC controller communications timeout

56.00.01

- code :

56.00.01

- affichage :

56.00.01 Illegal Input Printer Error

- description :

The product experienced an illegal input.

56.00.YY

- code :

56.00.YY

- affichage :

56.00.YY Error

- description :

The product experienced a communication error with the optional paper tray. • 56.00.01: Selected paper input tray is unavailable • 56.00.02: Selected paper output bin is unavailable

57.00.0X

- code :

57.00.0X

- affichage :

57.00.0X Error

- description :

A fan error has occurred.

58.00.04

- code :

58.00.04

- affichage :

58.00.04 Error

- description :

The low-voltage power supply is defective.

59.00.04

- code :

59.00.04

- affichage :

59.00.04

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error- pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement

59.00.05

- code :

59.00.05

- affichage :

59.00.05

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error- pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement

59.00.30

- code :

59.00.30

- affichage :

59.00.30 Error

- description :

A fuser motor startup error has occurred.

59.00.40

- code :

59.00.40

- affichage :

59.00.40 Error

- description :

A fuser motor rotational error has occurred.

59.00.90

- code :

59.00.90

- affichage :

59.00.90

- description :

TB motor (M1) start up error or ITB motor (M1) abnormal rotational error

59.00.A0

- code :

59.00.A0

- affichage :

59.00.A0

- description :

TB motor (M1) start up error or ITB motor (M1) abnormal rotational error

59.00.B0

- code :

59.00.B0

- affichage :

59.00.B0 Cleaning motor error Replace Toner Collection Unit

- description :

This message affichages for one of the following reasons: • The cleaning motor is stuck. • The TCU is full. • The chute at the top of the TCU is clogged.

59.00.C0

- code :

59.00.C0

- affichage :

59.00.C0

- description :

Developing disengagement motor (M10) error

59.00.F0

- code :

59.00.F0

- affichage :

59.00.F0

- description :

Developing disengagement motor (M10) error

59.00.YY

- code :

59.00.YY

- affichage :

59.00.YY Error

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.06

- code :

59.05.06

- affichage :

59.05.06

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.07

- code :

59.05.07

- affichage :

59.05.07

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.08

- code :

59.05.08

- affichage :

59.05.08

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.09

- code :

59.05.09

- affichage :

59.05.09

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.10

- code :

59.05.10

- affichage :

59.05.10

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.11

- code :

59.05.11

- affichage :

59.05.11

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.12

- code :

59.05.12

- affichage :

59.05.12

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.13

- code :

59.05.13

- affichage :

59.05.13

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.B0

- code :

59.05.B0

- affichage :

59.05.B0

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.XX

- code :

59.05.XX

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. • XX = 06 Black drum startup error (M3) • XX = 07 Black drum rotational error (M3) • XX = 08 Yellow drum startup error (M1) • XX = 09 Yellow drum rotational error (M1) • XX = 10 Magenta drum startup error (M1) • XX = 11 Magenta drum rotational error (M1) • XX = 12 Cyan drum startup error • XX = 13 Cyan drum rotational error (M1) • XX = B0 Residual toner feed motor error (M12)

59.0X.50

- code :

59.0X.50

- affichage :

59.0X.50 Error

- description :

The product experienced a drum motor startup error. • X= 5: Black drum motor 3 (M5; J121) • X = 6: Cyan drum motor 2 (M4; J120) • X = 7: Magenta drum motor 1 (M4; J120) • X = 8: Yellow drum motor 1 (M3; J120)

59.0X.60

- code :

59.0X.60

- affichage :

59.0X.60 Error

- description :

The product experienced a drum motor rotation error. • X= 5: Black drum motor 3 (M5; J121) • X = 6: Cyan drum motor 2 (M4; J120) • X = 7: Magenta drum motor 1 (M4; J120) • X = 8: Yellow drum motor 1 (M3; J120)

60.00.0Y

- code :

60.00.0Y

- affichage :

60.00.0Y Tray <Y> lifting error

- description :

A tray lift motor error has occurred.

61.00.01

- code :

61.00.01

- affichage :

61.00.01

- description :

Color table read failure.

62.00.00

- code :

62.00.00

- affichage :

62.00.00 No system

- description :

The product experienced an internal system failure.

70.00.00

- code :

70.00.00

- affichage :

70.00.00 Error

- description :

The product experienced a DC controller failure.

80.0X.YY

- code :

80.0X.YY

- affichage :

80.0X.YY Embedded JetDirect Error

- description :

The product experienced a DC controller failure.

81.WX.00

- code :

81.WX.00

- affichage :

81.WX.00 Wireless Network Error

- description :

A wireless network component on the product has failed.

81.WX.YZ

- code :

81.WX.YZ

- affichage :

81.WX.YZ Embedded JetDirect Error

- description :

The product experienced an embedded HP Jetdirect print server critical error. • 81.01.00 (event code): EIO Networking Event <UVWXYZ> • 81.02.00 (event code): Wireless Networking Event <UVWXYZ> • 81.03.00 (event code): Access Point Wireless Networking Event <UVWXYZ> • 81.04.00 (event code): Jetdirect Inside Networking Event <UVWXYZ> • 81.06.00 (event code): Internal EIO Networking Event <UVWXYZ> • 81.07.00 (event code): Internal Wireless Networking Event <UVWXYZ> • 81.08.00 (event code): Internal Access Point Wireless Networking Event <UVWXYZ> • 81.09.00 (event code): Internal Jetdirect Inside Networking Event <UVWXYZ>

89.19.5C

- code :

89.19.5C

- affichage :

89.19.5C Error

- description :

This is a temporary firmware error that occurs every twenty-one days for the M500 and M600 products. This error does not indicate any problem with the product. NOTE: If the product power is turned off and then on again before twenty-one days elapse, this error will not occur.

99.00.01

- code :

99.00.01

- affichage :

99.00.01 Upgrade not performed file is corrupt

- description :

A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).

99.00.02

- code :

99.00.02

- affichage :

99.00.02 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the product.

99.00.03

- code :

99.00.03

- affichage :

99.00.03 Upgrade not performed error writing to disk

- description :

A remote firmware upgrade (RFU) was not performed. Disk error. Might indicate a hard disk problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.

99.00.04

- code :

99.00.04

- affichage :

99.00.04 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header

99.00.05

- code :

99.00.05

- affichage :

99.00.05 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data.

99.00.06

- code :

99.00.06

- affichage :

99.00.06 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.

99.00.07

- code :

99.00.07

- affichage :

99.00.07 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.

99.XX.YY

- code :

99.XX.YY

- affichage :

99.XX.YY

- description :

A remote firmware upgrade (RFU) install error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

Nomenclature des pièces détachées de la LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

RM1-6198-000CN Cassette tray (500 SF)
8121-1144 100V - 12A Japan 90 degree
8121-0971 110V - 12A Taiwan 90 degree
CD644-67906 110V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
8121-0945 220V - 10A China 90 degree
8121-1083 220V - 6A India 90 degree
CD644-67907 220V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
8121-0952 220V/110v-10A Thailand/Philipines 90d
8121-0872 220V-10A Australia/New Zealand 90d
CF084-67901 500 Bac à papier kit
CF084-67902 500 Bac à papier kit
CC468-67906 500 Bac à papier right door kit
Q7404-60002 ADF Assembly
CD644-67918 ADF Whole unit Kit
5851-5898 Assembly-SCB FAN
5851-0630 Asset Chimney
Q7404-50005 ASSY Cable Harnes Merge HR
RM1-8149-000CN Base assy
CE400-67902 Black Cartouche, toner (11K)
CE400-67901 Black Cartouche, toner (5.5K)
RC2-5938-000CN Blanking Plate
RC2-5951-000CN Box presence detect lever
5851-3499 Cable, Fax
RK2-3941-000CN CABLE, LASER FLAT, 1
RK2-3943-000CN CABLE, LASER FLAT, 2
RM1-8084-000CN Cable, rear assy
RC2-5954-000CN Cartouche, toner lock lever
RC2-5956-000CN Cartouche, toner lock lever holder
RC2-5957-000CN Cartouche, toner lock lever holder
RC3-1075-000CN Cartouche, toner lock lever holder
RC2-5955-000CN Cartouche, toner lock lever holder
RM1-4962-060CN CASSETTE
RM1-4967-040CN Cassette Paper Pick-up Assy
CF116-60104 Cave Light
RM1-5749-000CN Connecting cable assy
VS1-7258-007CN CONNECTOR, DRAWER
RM1-9198-000CN Control panel cover assy
5042-8976 Control Panel HIP
CD644-67916 Control Panel Kit
5042-8977 Control Panel USB Cover
RC2-5912-000CN Cover
RC2-5962-000CN Cover
CC355-40013 Cover ADF Roller (Patin, galet d’entrainement) (boggie)
RC3-1070-000CN COVER, FRONT INNER, UPPER
RC2-5425-000CN COVER, FRONT UPPER
RC3-2097-000CN Cover, image scanner unit
RC2-5428-000CN COVER, LEFT
RC2-5430-000CN COVER, LEFT FRONT
RC3-2094-000CN Cover, left rear
RC2-5429-000CN COVER, REAR
RC3-2095-000CN Cover, right
RC2-5427-000CN COVER, RIGHT
RC2-4924-000CN Cover, right door gear rear
RC2-5426-000CN COVER, RIGHT FRONT
RC3-2096-000CN Cover, right rear
RC3-2116-000CN Cover, stapler switch
RC3-2092-000CN Cover, upper rear
RC3-2093-000CN Cover, upper right
CE401-67901 Cyan Cartouche, toner (6K)
RM1-8119-000CN DC Controller
RM1-8163-000CN DENSITY DETECT ASSY
RC2-5937-000CN Door lock
RC2-4916-000CN Door stopper right link
RM1-5732-000CN Door switch assy
RC2-5416-000CN Drawer connector holder
VS1-7257-007CN Drawer connector tray 3
CC468-67913 Duplex Reverse guide kit
RM1-4973-000CN Duplexing drive assy
RM1-4959-000CN Duplexing paper feed assy
RM1-5730-000CN Duplexing unit cable assy
CD644-67912 Encrypto HDD Kit
CD644-67913 Encrypto HDD Kit (govmt only)
RM1-4962-070CN Epic Tray 2 Cassette
RK2-2416-000CN Fan
RM1-5497-010CN FAN
RK2-2418-000CN Fan
RM1-5746-000CN Fan cable assy
RM1-8134-050CN FIXING DRIVE ASSY (DUPLEX)
RM1-8134-000CN FIXING DRIVE ASSY (DUPLEX)
RM1-4983-000CN FIXING MOTOR ASSY
CD644-67928 Formatter Assy Kit 3G only (ROHS 2.04)
CD644-67910 Formatter Assy Kit China only
CD644-67927 Formatter Assy Kit ROHS 2.04
CD644-67909 Formatter Assy Kit
Q7404-40030 Front cover
RC2-3983-030CN FRONT CRG PRESSURE LEVER
CD644-67902 Front Door Assy Kit
RL1-1915-000CN Front inner lower cover (Y)
RL1-1914-020CN Front inner lower cover (CMK)
RM1-5532-000CN Front lock arm assy
RM1-5714-000CN Fusing connecting cable assy
RC3-2103-000CN Guide, cable
RC2-4914-000CN Guide, Door latch right
RC2-4426-000CN Guide, light
RC2-4915-000CN Guide, option enterance
Q7404-40006 Hatch cover NEW 11-17-2011
Q7404-60024 Hinge HR Assy
CD646-67901 Image Scanner Flow Whole Unit Kit
CD644-67922 Image Scanner Whole Unit Kit
RM1-8086-000CN Interconnect PCB
RC2-5118-000CN Interlock link
RC2-5119-000CN Interlock link
RC2-5122-000CN Interlock link
RC2-5120-000CN Interlock link
RC2-5121-000CN Interlock link switch arm
RC2-5123-000CN Interlock switch mount
CD644-67926 Kit - CSCB Assembly
CD644-67929 Kit CSCB Assembly
CD644-67924 Kit Memory Board scanner memory PCA
5851-4879 Kit -Spring Separation Pad
5851-4878 Kit-Foam reflector (white ADF backing)
CD644-67905 Laser Scanner Kit
CC478-67901 LaserJet Analog Fax kit
RC2-5052-000CN Left cover
RC2-5069-000CN Left lower cover
RC3-1208-000CN Lever, switch
RM1-5913-000CN LIFTER BASE ASSY
RM1-5742-000CN Lifter cable assy
RM1-4976-000CN Lifter drive assy
CD644-67917 LJ Printer Cabinet Kit
CD644-67931 LJ Printer Cabinet Kit
Q7432-67001 LJ3392 Convenience Stapler Cassette -2Pk
RM1-9192-000CN LOWER PICK UP GUIDE ASSY
RM1-8102-000CN LVPS (110V)
RM1-8103-000CN LVPS (220V)
RM1-8087-000CN LW. H.V.POWER SUPPLY PCB ASSY
CE403-67901 Magenta Cartouche, toner (6K)
CD644-67911 Main Drive Assy Kit
RM1-8105-000CN MAIN MOTOR ASSY
RM1-5752-000CN Motor/sensor cable assy
RM1-5737-000CN MP sensor cable assy (duplex)
5851-4998 Mylar Kit A4
5851-5390 Page length sensor Kodenshi
RM1-4970-060CN PAPER DELIVERY ASSY (DUPLEX)
RM1-6194-030CN PAPER FEED ASSY
RM1-6194-040CN PAPER FEED ASSY
RM1-5839-000CN Paper feeder driver PCB (1x500)
RM1-5919-000CN PAPER PICK-UP ASSY
RM1-8135-000CN PAPER PICK-UP DRIVE ASSY
8121-0811 PHN-CORD OPT-501 US 3.0-M-LG ROHS
8120-8921 PHN-CORD OPT-505 UK/HK/NZ 3.0-M-LG ROHS
8120-8911 PHN-CORD OPT-506 DK 3.0-M-LG ROHS
8120-8920 PHN-CORD OPT-507 TR 3.0-M-LG ROHS
8120-8916 PHN-CORD OPT-510 NO/FI 3.0-M-LG ROHS
8120-8918 PHN-CORD OPT-511 SE 3.0-M-LG ROHS
8121-0844 PHN-CORD OPT-512 CH 3.0-M-LG ROHS
8120-8914 PHN-CORD OPT-514 IT 3.0-M-LG ROHS
8120-8909 PHN-CORD OPT-515 AT 3.0-M-LG ROHS
8120-8908 PHN-CORD OPT-516 KR 3.0-M-LG ROHS
8120-8907 PHN-CORD OPT-519 AU 3.0-M-LG ROHS
8120-8922 PHN-CORD OPT-520 EE 3.0-M-LG ROHS
WG8-5935-000CN PHOTO INTERRUPTER
RM1-5773-000CN PICK-UP MOTOR ASSY
8121-0953 POWER CORD (RIGHT ANGLE)
8121-0951 POWER CORD (RIGHT ANGLE)
RL1-1947-000CN Power supply button
8121-0946 PWR-CORD OPT-900 3-COND 1.9-M-LG ROHS
8121-0950 PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS
8121-0921 PWR-CORD OPT-903 3-COND 2.5-M-LG ROHS
8121-0738 PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0947 PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0733 PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0949 PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0737 PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-0954 PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-1004 PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
8121-1005 PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
Q7404-40007 Rear cover
CD644-40001 Rear Cover
RC2-5048-000CN Rear cover
RC2-5042-000CN Rear handle
RM1-5533-000CN Rear lock arm assy
RM1-8174-000CN Rear pre-exposure PCB assy
RC2-5057-000CN Rear right cover
RC2-4407-030CN REAR SHUTTER ARM
RM1-4969-000CN Registration assy duplex
Q7432-67901 Replacement Staple Cartouche, toner Pack
RM1-8123-000CN RIGHT DOOR ASSY (DUPLEX)
RC2-5056-000CN Right front cover
RC2-5059-000CN Right lower cover
RC2-5019-000CN Right lower inner cover
RM1-4952-030CN SECONDARY TRANSFER ASSY
CD644-67914 Secondary transfer Roller (Patin, galet d’entrainement) Kit
RM1-5740-000CN Sensor cable assy
RM1-5741-000CN Sensor cable assy
RM1-8178-000CN SENSOR CABLE GUIDE ASSY
CD644-67908 Service Maintenance Kit ITB
RC2-5913-000CN Shaft
RM1-4999-000CN Shutter assy
RM1-5488-000CN SHUTTER ASSY
RC2-4406-000CN Shutter front arm
RC2-4415-000CN Shutter lever
RC2-5958-000CN Spirng, torsion
RC3-1212-000CN Spring
RU6-2316-000CN Spring, compression
RC2-5021-000CN Spring, compression
RU6-2318-000CN Spring, compression
RU7-2193-000CN Spring, compression
RU6-2567-000CN Spring, Compression
RU6-2568-000CN Spring, compression
RU6-2237-000CN Spring, ground
RC2-5148-000CN Spring, grounding
RU7-2192-000CN SPRING, TENSION
RU6-2405-000CN Spring, tension
RU6-2436-000CN Spring, tension
RC2-4377-000CN Spring, torsion
RC2-4378-000CN Spring, torsion
RU6-2268-000CN Spring, torsion
L2725-60002 sRoller Replacement Kit 100 (ADF)
RM1-5588-000CN Stand assy
5851-0786 STAPLER
RM1-9199-000CN Stapler cover unit
RK2-2415-000CN Stepping motor, DC (developing disengag
CC355-40046 STOPPER FRONT (Media Stopper - Front)
Q7404-40020 STOPPER-PAPER (ADF Tray Extender)
CC355-40047 STOPPER-REAR (Media Stopper - Rear)
WC4-5171-000CN Switch
RC2-5943-000CN Switch arm
RM1-8065-000CN Switch cable assy
RM1-8097-000CN SWITCH PCB ASSY
RK2-3267-000CN TMP/HUM SENSING SENSOR UNIT
RM1-5700-000CN Toner sensor holder assy
CD644-67903 Tray 1 Roller (Patin, galet d’entrainement) Kit
CD644-67904 Tray 2-x Roller (Patin, galet d’entrainement) Kit
RL1-1941-030CN TRAY, PAPER DELIVERY
RM1-8088-000CN UP. H.V.POWER SUPPLY PCB ASSY (DUPLEX)
RM1-4989-000CN Waste toner box assy
RC2-4780-000CN Waste toner box seal
RM1-5696-000CN Waste toner detect assy
RM1-8138-000CN WASTE TONER DUCT ASSY
RC2-4828-000CN WIRE(MECH), SENSOR PROTECT
CE402-67901 Yellow Cartouche, toner (6K)

Caractéristiques techniques

LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

Vitesse noir 31 ppm
Vitesse couleur 31 ppm
Bac à papier 250 feuilles
Ref toner noir CE400X
Capacité toner noir 11000 pages
Ref toner couleur CE401A
Capacité toner couleur 6000 pages