Printer image

Votre imprimante laser LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

printer-icon

Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

10.0X.Y0

- code :

10.0X.Y0

- affichage :

10.0X.Y0 Supply memory error

- description :

The product cannot read or write to at least one toner cartridge memory tag or a memory tag is missing from a toner cartridge. Memory error: . 10.00.00 (event code): Black toner cartridge • 10.01.00 (event code): Cyan toner cartridge • 10.02.00 (event code): Magenta toner cartridge • 10.03.00 (event code): Yellow toner cartridge E-label missing: . 10.00.10 (event code): Black toner cartridge • 10.01.10 (event code): Cyan toner cartridge • 10.02.10 (event code): Magenta toner cartridge • 10.03.10 (event code): Yellow toner cartridge

10.XX.34

- code :

10.XX.34

- affichage :

10.XX.34 Used supply in use

- description :

The indicated cartridge is used. • 10.00.34 (event code) Black print cartridge • 10.01.34 (event code) Cyan print cartridge • 10.02.34 (event code) Magenta print cartridge • 10.03.34 (event code) Yellow print cartridge

10.XX.40

- code :

10.XX.40

- affichage :

10.XX.40 Genuine HP supplies installed

- description :

More than one genuine HP print cartridge has been installed. • 10.00.40 (event code) Black print cartridge • 10.01.40 (event code) Cyan print cartridge • 10.02.40 (event code) Magenta print cartridge • 10.03.40 (event code) Yellow print cartridge

10.XX.41

- code :

10.XX.41

- affichage :

10.XX.41 Unsupported supply in use

- description :

The indicated print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge • 10.01.41 (event code) Cyan print cartridge • 10.02.41 (event code) Magenta print cartridge • 10.03.41 (event code) Yellow print cartridge

10.XX.70

- code :

10.XX.70

- affichage :

10.XX.70 Printing past very low

- description :

The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge • 10.01.70 (event code) Cyan print cartridge • 10.02.70 (event code) Magenta print cartridge • 10.03.70 (event code) Yellow print cartridge • 10.23.70 (event code) The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.ridgedge

10.YY.15

- code :

10.YY.15

- affichage :

10.YY.15 Install <supply>

- description :

The indicated supply has been removed or installed incorrectly. • 10.00.15 (event code) Black print cartridge • 10.01.15 (event code) Cyan print cartridge • 10.02.15 (event code) Magenta print cartridge • 10.03.15 (event code) Yellow print cartridge • 10.23.15 fuser kit • 10.31.15 TCU

10.YY.25

- code :

10.YY.25

- affichage :

10.YY.25 Wrong cartridge in <color> slot

- description :

The indicated cartridge is installed in the wrong position. • 10.00.25 (event code) Black print cartridge • 10.01.25 (event code) Cyan print cartridge • 10.02.25 (event code) Magenta print cartridge • 10.03.25 (event code) Yellow print cartridge

10.YY.35

- code :

10.YY.35

- affichage :

10.YY.35 Incompatible <supply>

- description :

The indicated cartridge is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.01.35 (event code) Cyan print cartridge • 10.02.35 (event code) Magenta print cartridge • 10.03.35 (event code) Yellow print cartridge • 10.23.35 (event code)

11.00.YY

- code :

11.00.YY

- affichage :

11.00.YY Internal clock error

- description :

The product real-time clock has experienced an error. • XX = 01: Clock battery failed • XX = 02: Real-time clock failed

13.A3.A3

- code :

13.A3.A3

- affichage :

13.A3.A3 Jam in lower right door

- description :

Print input stay jam 3. This paper stayed at the uppermost feed sensor of the optional paper feeder for the designated amount of time after it has reached the sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.

13.AD.D3

- code :

13.AD.D3

- affichage :

13.AD.D3 Jam in tray

- description :

Print input delay jam 1. This paper did not reach the delivery sensor of the optional paper feeder in time.

13.B2.AD

- code :

13.B2.AD

- affichage :

13.B2.AD Jams in right door

- description :

Print input stay jam 1. The paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.

13.B2.Az

- code :

13.B2.Az

- affichage :

13.B2.Az Jam in right door

- description :

Print input stay jam 1. This paper stayed at the registration sensor for the designated amount of time after it reached the registration sensor. This jam occurs when the paper is longer than legal size by 40 mm, or more paper is detected as a result of the actual length detection.

13.B2.D1

- code :

13.B2.D1

- affichage :

13.B2.D1 Jam in tray 1

- description :

Print input delay jam 2. The paper did not reach the registration sensor in time.

13.B2.D2

- code :

13.B2.D2

- affichage :

13.B2.D2 Jam in tray 2

- description :

Print input delay jam 2. The paper did not reach the registration sensor in time.

13.B2.D3

- code :

13.B2.D3

- affichage :

13.B2.D3 Jam in lower right door

- description :

Print input delay jam 2. The paper did not reach the registration sensor in time.

13.B2.DD

- code :

13.B2.DD

- affichage :

13.B2.DD Jam in right door

- description :

Duplexer refeed jam 1: The paper does not reach the duplex refeed sensor in time after it is switched back during duplex printing.

13.B9.Az

- code :

13.B9.Az

- affichage :

13.B9.Az Jam in right door

- description :

Fuser delivery stay in jam 1: The paper stays at the fuser output sensor for the designated amount of time after it has reached the sensor.

13.B9.Cz

- code :

13.B9.Cz

- affichage :

13.B9.Cz Fuser wrap jam

- description :

This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor. (It is determined that the paper is being wrapped around the fuser roller). Z = Fuser mode • 1 = Normal auto sense • 2 = Normal non-auto sense • 3 = Light 1 to 3 • 4 = Heavy 1 • 5= Heavy 2 • 6= Heavy 3 • 7 = Glossy • 8 = Glossy 2 • 9 = Glossy 3 • A = Glossy film • B = Transparency • C = Label • D = Envelope 1 to 3 • O = Photo 1 to 3

13.B9.DD

- code :

13.B9.DD

- affichage :

13.B9.DD Jam in right door

- description :

Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.

13.B9.Dz

- code :

13.B9.Dz

- affichage :

13.B9.Dz Jam in right door

- description :

Fuser delivery delay in jam 1: The paper does not reach the fuser output sensor in time.

13.BA.EE

- code :

13.BA.EE

- affichage :

13.BA.EE Jam in right door

- description :

Door open jam 1: A door is opened during printing. The jam might occur at the following areas: • Input media source 1 area • Input media source 2 area • Input media source 3 area • Registration area • Drum area • Fuser area • Paper output 1 area • Duplex pick up area • Duplex reversing area€5j

13.FF.FF

- code :

13.FF.FF

- affichage :

13.FF.FF Jam in right door

- description :

Residual media in paper path jam. The paper exists at the fuser output sensor or the fuser loop sensor, or the duplexer refeed sensor when the power is turned on or the door is closed. This jam occurs when the paper stays for more than the designated amount of time continuously at any of the sensors when executing the automatic media flush.

13.WX.YZ

- code :

13.WX.YZ

- affichage :

13.WX.YZ Jam in Tray <X>

- description :

A page is jammed in the indicated tray. The page did not reach the delivery sensor or registration sensor in the designated amount of time after leaving the input source. • 13.B2.D2 (event code): Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (Registration; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing. • 13.A3.D3 (event code): Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.

20.00.00

- code :

20.00.00

- affichage :

20.00.00 Insufficient memory: <Device>

- description :

The product has experienced a memory error. You might have tried to transfer too many fonts or macros

21.00.00

- code :

21.00.00

- affichage :

21.00.00 Page too complex

- description :

The page decompression process was too slow for the product.

30.01.23

- code :

30.01.23

- affichage :

30.01.23 Scanner calibration failure

- description :

The scanner calibration failed.

30.01.36

- code :

30.01.36

- affichage :

30.01.36 Upgrade Error Try downloading upgrade again

- description :

Scanner firmware upgrade error.

30.01.43

- code :

30.01.43

- affichage :

30.01.43 Scan memory failure

- description :

A scan memory error occurred.

30.01.YY

- code :

30.01.YY

- affichage :

30.01.YY Scanner failure

- description :

• 30.01.06 (event code): Scanner fan error. • 30.01.41 (event code): Internal communication error involving the copy processor board (CPB) on the formatter. • 30.01.42 (event code): Internal communication error.

30.WX.YZ

- code :

30.WX.YZ

- affichage :

30.WX.YZ Scanner fan failure

- description :

The product has detected a problem with the scanner. This error occurs when there is a CPB memory failure and the formatter needs to be replaced.

31.01.03

- code :

31.01.03

- affichage :

31.01.03 Document feeder pick error

- description :

The document feeder cannot pick up paper.

31.01.47

- code :

31.01.47

- affichage :

31.01.47 Document feeder not detected

- description :

The document feeder was not detected, and might not be ADF connected. The flatbed glass is still available for scanning.

31.03.22

- code :

31.03.22

- affichage :

31.03.22 Scanner calibration failure

- description :

The scanner calibration failed. This could affect scanning picture quality.

31.WX.10

- code :

31.WX.10

- affichage :

31.WX.10 Scanner failure

- description :

The product has detected a scanner ADF fan error.

31.WX.15

- code :

31.WX.15

- affichage :

31.WX.15 Jam in document feeder

- description :

Originals are jammed inside the document feeder top cover.

32.1C.XX

- code :

32.1C.XX

- affichage :

32.1C.XX

- description :

NVRAM backup/restore

32.21.00

- code :

32.21.00

- affichage :

32.21.00

- description :

Corrupt firmware in external accessory.

33.02.01

- code :

33.02.01

- affichage :

33.02.01

- description :

Used board disk installed. A used formatter or hard disk from an existing printer has been placed in this printer.

33.WX.YZ

- code :

33.WX.YZ

- affichage :

33.WX.YZ Used board/disk installed

- description :

An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.

40.00.01

- code :

40.00.01

- affichage :

40.00.01 USB I/O buffer overflow

- description :

The USB buffer overflowed during a busy state.

40.00.02

- code :

40.00.02

- affichage :

40.00.02 Embedded I/O buffer overflow

- description :

Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol might be in use.

41.03.YZ

- code :

41.03.YZ

- affichage :

41.03.YZ Unexpected size in Tray <X>

- description :

The product detected a different paper size than expected. Y = Size mismatch, Z = Source • Y = 0: Detected paper is longer or shorter than expected • Y = A: Detected paper too long • Y = B: Detected paper too short • Z = 1: Tray 1 • Z = 2: Tray 2 • Z = 3: Tray 3

41.05.YZ

- code :

41.05.YZ

- affichage :

41.05.YZ Unexpected type in Tray <X>

- description :

The product detected a different paper type than expected and another tray is available for use. Y = Expected type, Z = Detected type • Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2

41.WX.YZ

- code :

41.WX.YZ

- affichage :

41.WX.YZ Error

- description :

A printer error has occurred. WX = • 02: Beam detected misprint error • 06: ITB top detection error • 07: Paper transportation error • 08: Optional input source delay • 09: Sub-thermistor abnormally high temperature • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV Y = fuser mode • 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode Z = source tray • 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer

42.XX.YY

- code :

42.XX.YY

- affichage :

42.XX.YY

- description :

Internal system failure.

47.FC.YZ

- code :

47.FC.YZ

- affichage :

47.FC.YZ Printer calibration failed

- description :

The product is unable to access or implement one of the image pattern files. Y = calibration type, Z = event. • 47.FC.00: Color plane registration (CPR) image not found at system initialization • 47.FC.01: CPR store image failure • 47.FC.02: CPR image not found • 47.FC.03: CPR print engine execution failure • 47.FC.10: Consecutive Dmax Dhalf image not found at system initialization • 47.FC.11: Consecutive Dmax Dhalf store image failure • 47.FC.12: Consecutive Dmax Dhalf image not found • 47.FC.13: Consecutive Dmax Dhalf print engine execution failure • 47.FC.20: Error diffusion image not found at system initialization • 47.FC.21: Error diffusion store image failure • 47.FC.22: Error diffusion image not found • 47.FC.23: Error diffusion print engine execution failure • 47.FC.30: Drum speed adjustment Image not found at system initialization • 47.FC.31: Drum speed adjustment store image failure • 47.FC.32: Drum speed adjustment image not found • 47.FC.33: Drum speed adjustment print engine execution failure • 47.FC.40: Pulse width modulation image not found at system initialization • 47.FC.41: Pulse width modulation store image failure • 47.FC.42: Pulse width modulation image not found • 47.FC.43: Pulse width modulation print engine execution failure

48.01.XX

- code :

48.01.XX

- affichage :

48.01.XX Error

- description :

A job framework internal error has occurred.

49.XX.YY

- code :

49.XX.YY

- affichage :

49.XX.YY Error

- description :

A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.

50.WX.YZ

- code :

50.WX.YZ

- affichage :

50.WX.YZ Fuser error

- description :

The product experienced a fuser error. • W = fuser error code • X = fuser mode • 0: Photo paper 1, 2, 3, Designated paper 2, 3, or NA, typed or AutoSense • 1: AutoSense (Normal special case distinguished from typed Normal) • 2: Normal, typed (not AutoSense) • 3: Light paper 1, 2, or 3, typed or AutoSense • 4: Heavy paper 1, typed or AutoSense • 5: Heavy paper 2, typed or AutoSense • 6: Heavy paper 3, typed or AutoSense • 7: Glossy paper 1, typed or AutoSense • 8: Glossy paper 2, typed or AutoSense • 9: Glossy paper 3, typed or AutoSense • A: Glossy film, typed or AutoSense • B: Transparency, typed or AutoSense • C: Label • D: Envelope1, Envelope2, or Envelope3 • E: Rough (designated paper 1), typed or AutoSense • F: Reserved for future fuser mode • Y = previous printer sleep state • Z = next printer sleep state • 0: Printing • 1: Standby level 1 (no temperature control) • 2: Standby level 2 (high temperature control) • 3: Standby level 3 (middle temperature control) • 4: Standby level 4 (low temperature control) • 5: Middle sleep • 6: Deep sleep • F: Offl

51.00.YY

- code :

51.00.YY

- affichage :

51.00.YY Error

- description :

An error with the laser/scanner assembly has occurred in the product. • YY = 10: Beam detect error • YY = 19: Laser malfunction • YY = 20: Black laser scanner error • YY = 21: Cyan laser scanner error • YY = 22: Magenta laser scanner error • YY = 23: Yellow laser scanner error

52.00.00

- code :

52.00.00

- affichage :

52.00.00 Error

- description :

The laser/scanner experienced a startup error. • XX = 04 or 05: Laser/scanner motor startup error • XX = 05: Laser/scanner rotation error

52.00.20

- code :

52.00.20

- affichage :

52.00.20 Error

- description :

A scanner rotation error has occurred.

54.XX.YY

- code :

54.XX.YY

- affichage :

54.XX.YY Error

- description :

A sensor error has occurred.

55.XX.YY

- code :

55.XX.YY

- affichage :

55.XX.YY DC controller error

- description :

The communication link between the formatter and DC controller was lost. • 55.00.00: Internal communication error • 55.00.01: DC controller memory error • 55.00.03: DC controller no engine response • 55.00.04: DC controller communications timeout

56.00.01

- code :

56.00.01

- affichage :

56.00.01 Illegal Input Printer Error

- description :

The product experienced an illegal input.

56.00.YY

- code :

56.00.YY

- affichage :

56.00.YY Error

- description :

The product experienced a communication error with the optional paper tray. • 56.00.01: Selected paper input tray is unavailable • 56.00.02: Selected paper output bin is unavailable

57.00.0X

- code :

57.00.0X

- affichage :

57.00.0X Error

- description :

A fan error has occurred.

58.00.04

- code :

58.00.04

- affichage :

58.00.04 Error

- description :

The low-voltage power supply is defective.

59.00.04

- code :

59.00.04

- affichage :

59.00.04

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error- pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement

59.00.05

- code :

59.00.05

- affichage :

59.00.05

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error- pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement

59.00.30

- code :

59.00.30

- affichage :

59.00.30 Error

- description :

A fuser motor startup error has occurred.

59.00.40

- code :

59.00.40

- affichage :

59.00.40 Error

- description :

A fuser motor rotational error has occurred.

59.00.90

- code :

59.00.90

- affichage :

59.00.90

- description :

TB motor (M1) start up error or ITB motor (M1) abnormal rotational error

59.00.A0

- code :

59.00.A0

- affichage :

59.00.A0

- description :

TB motor (M1) start up error or ITB motor (M1) abnormal rotational error

59.00.B0

- code :

59.00.B0

- affichage :

59.00.B0 Cleaning motor error Replace Toner Collection Unit

- description :

This message affichages for one of the following reasons: • The cleaning motor is stuck. • The TCU is full. • The chute at the top of the TCU is clogged.

59.00.C0

- code :

59.00.C0

- affichage :

59.00.C0

- description :

Developing disengagement motor (M10) error

59.00.F0

- code :

59.00.F0

- affichage :

59.00.F0

- description :

Developing disengagement motor (M10) error

59.00.YY

- code :

59.00.YY

- affichage :

59.00.YY Error

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.06

- code :

59.05.06

- affichage :

59.05.06

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.07

- code :

59.05.07

- affichage :

59.05.07

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.08

- code :

59.05.08

- affichage :

59.05.08

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.09

- code :

59.05.09

- affichage :

59.05.09

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.10

- code :

59.05.10

- affichage :

59.05.10

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.11

- code :

59.05.11

- affichage :

59.05.11

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.12

- code :

59.05.12

- affichage :

59.05.12

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.13

- code :

59.05.13

- affichage :

59.05.13

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.B0

- code :

59.05.B0

- affichage :

59.05.B0

- description :

Fuser motor (M2) start up error or fuser motor (M2) rotational error: pressure roller, delivery roller, fuser pressurization, primary transfer roller disengagement.

59.05.XX

- code :

59.05.XX

- affichage :

59.05.XX

- description :

A drum startup or drum rotational error has occurred. • XX = 06 Black drum startup error (M3) • XX = 07 Black drum rotational error (M3) • XX = 08 Yellow drum startup error (M1) • XX = 09 Yellow drum rotational error (M1) • XX = 10 Magenta drum startup error (M1) • XX = 11 Magenta drum rotational error (M1) • XX = 12 Cyan drum startup error • XX = 13 Cyan drum rotational error (M1) • XX = B0 Residual toner feed motor error (M12)

59.0X.50

- code :

59.0X.50

- affichage :

59.0X.50 Error

- description :

The product experienced a drum motor startup error. • X= 5: Black drum motor 3 (M5; J121) • X = 6: Cyan drum motor 2 (M4; J120) • X = 7: Magenta drum motor 1 (M4; J120) • X = 8: Yellow drum motor 1 (M3; J120)

59.0X.60

- code :

59.0X.60

- affichage :

59.0X.60 Error

- description :

The product experienced a drum motor rotation error. • X= 5: Black drum motor 3 (M5; J121) • X = 6: Cyan drum motor 2 (M4; J120) • X = 7: Magenta drum motor 1 (M4; J120) • X = 8: Yellow drum motor 1 (M3; J120)

60.00.0Y

- code :

60.00.0Y

- affichage :

60.00.0Y Tray <Y> lifting error

- description :

A tray lift motor error has occurred.

61.00.01

- code :

61.00.01

- affichage :

61.00.01

- description :

Color table read failure.

62.00.00

- code :

62.00.00

- affichage :

62.00.00 No system

- description :

The product experienced an internal system failure.

70.00.00

- code :

70.00.00

- affichage :

70.00.00 Error

- description :

The product experienced a DC controller failure.

80.0X.YY

- code :

80.0X.YY

- affichage :

80.0X.YY Embedded JetDirect Error

- description :

The product experienced a DC controller failure.

81.WX.00

- code :

81.WX.00

- affichage :

81.WX.00 Wireless Network Error

- description :

A wireless network component on the product has failed.

81.WX.YZ

- code :

81.WX.YZ

- affichage :

81.WX.YZ Embedded JetDirect Error

- description :

The product experienced an embedded HP Jetdirect print server critical error. • 81.01.00 (event code): EIO Networking Event <UVWXYZ> • 81.02.00 (event code): Wireless Networking Event <UVWXYZ> • 81.03.00 (event code): Access Point Wireless Networking Event <UVWXYZ> • 81.04.00 (event code): Jetdirect Inside Networking Event <UVWXYZ> • 81.06.00 (event code): Internal EIO Networking Event <UVWXYZ> • 81.07.00 (event code): Internal Wireless Networking Event <UVWXYZ> • 81.08.00 (event code): Internal Access Point Wireless Networking Event <UVWXYZ> • 81.09.00 (event code): Internal Jetdirect Inside Networking Event <UVWXYZ>

89.19.5C

- code :

89.19.5C

- affichage :

89.19.5C Error

- description :

This is a temporary firmware error that occurs every twenty-one days for the M500 and M600 products. This error does not indicate any problem with the product. NOTE: If the product power is turned off and then on again before twenty-one days elapse, this error will not occur.

99.00.01

- code :

99.00.01

- affichage :

99.00.01 Upgrade not performed file is corrupt

- description :

A remote firmware upgrade (RFU) was not performed. CRC error in the firmware image (bad image).

99.00.02

- code :

99.00.02

- affichage :

99.00.02 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the product.

99.00.03

- code :

99.00.03

- affichage :

99.00.03 Upgrade not performed error writing to disk

- description :

A remote firmware upgrade (RFU) was not performed. Disk error. Might indicate a hard disk problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.

99.00.04

- code :

99.00.04

- affichage :

99.00.04 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header

99.00.05

- code :

99.00.05

- affichage :

99.00.05 Upgrade not performed timeout during receive

- description :

A remote firmware upgrade (RFU) was not performed. I/O timeout when reading image data.

99.00.06

- code :

99.00.06

- affichage :

99.00.06 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.

99.00.07

- code :

99.00.07

- affichage :

99.00.07 Upgrade not performed error reading upgrade

- description :

A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.

99.XX.YY

- code :

99.XX.YY

- affichage :

99.XX.YY

- description :

A remote firmware upgrade (RFU) install error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

Nomenclature des pièces détachées de la LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

RM1-6198-000CNCassette tray (500 SF)
8121-1144100V - 12A Japan 90 degree
8121-0971110V - 12A Taiwan 90 degree
CD644-67906110V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
8121-0945220V - 10A China 90 degree
8121-1083220V - 6A India 90 degree
CD644-67907220V Fuser kit (Four, unité de fusion, kit de maintenance) Kit
8121-0952220V/110v-10A Thailand/Philipines 90d
8121-0872220V-10A Australia/New Zealand 90d
CF084-67901500 Bac à papier kit
CF084-67902500 Bac à papier kit
CC468-67906500 Bac à papier right door kit
Q7404-60002ADF Assembly
CD644-67918ADF Whole unit Kit
5851-5898Assembly-SCB FAN
5851-0630Asset Chimney
Q7404-50005ASSY Cable Harnes Merge HR
RM1-8149-000CNBase assy
CE400-67902Black Cartouche, toner (11K)
CE400-67901Black Cartouche, toner (5.5K)
RC2-5938-000CNBlanking Plate
RC2-5951-000CNBox presence detect lever
5851-3499Cable, Fax
RK2-3941-000CNCABLE, LASER FLAT, 1
RK2-3943-000CNCABLE, LASER FLAT, 2
RM1-8084-000CNCable, rear assy
RC2-5954-000CNCartouche, toner lock lever
RC2-5956-000CNCartouche, toner lock lever holder
RC2-5957-000CNCartouche, toner lock lever holder
RC3-1075-000CNCartouche, toner lock lever holder
RC2-5955-000CNCartouche, toner lock lever holder
RM1-4962-060CNCASSETTE
RM1-4967-040CNCassette Paper Pick-up Assy
CF116-60104Cave Light
RM1-5749-000CNConnecting cable assy
VS1-7258-007CNCONNECTOR, DRAWER
RM1-9198-000CNControl panel cover assy
5042-8976Control Panel HIP
CD644-67916Control Panel Kit
5042-8977Control Panel USB Cover
RC2-5912-000CNCover
RC2-5962-000CNCover
CC355-40013Cover ADF Roller (Patin, galet d’entrainement) (boggie)
RC3-1070-000CNCOVER, FRONT INNER, UPPER
RC2-5425-000CNCOVER, FRONT UPPER
RC3-2097-000CNCover, image scanner unit
RC2-5428-000CNCOVER, LEFT
RC2-5430-000CNCOVER, LEFT FRONT
RC3-2094-000CNCover, left rear
RC2-5429-000CNCOVER, REAR
RC3-2095-000CNCover, right
RC2-5427-000CNCOVER, RIGHT
RC2-4924-000CNCover, right door gear rear
RC2-5426-000CNCOVER, RIGHT FRONT
RC3-2096-000CNCover, right rear
RC3-2116-000CNCover, stapler switch
RC3-2092-000CNCover, upper rear
RC3-2093-000CNCover, upper right
CE401-67901Cyan Cartouche, toner (6K)
RM1-8119-000CNDC Controller
RM1-8163-000CNDENSITY DETECT ASSY
RC2-5937-000CNDoor lock
RC2-4916-000CNDoor stopper right link
RM1-5732-000CNDoor switch assy
RC2-5416-000CNDrawer connector holder
VS1-7257-007CNDrawer connector tray 3
CC468-67913Duplex Reverse guide kit
RM1-4973-000CNDuplexing drive assy
RM1-4959-000CNDuplexing paper feed assy
RM1-5730-000CNDuplexing unit cable assy
CD644-67912Encrypto HDD Kit
CD644-67913Encrypto HDD Kit (govmt only)
RM1-4962-070CNEpic Tray 2 Cassette
RK2-2416-000CNFan
RM1-5497-010CNFAN
RK2-2418-000CNFan
RM1-5746-000CNFan cable assy
RM1-8134-050CNFIXING DRIVE ASSY (DUPLEX)
RM1-8134-000CNFIXING DRIVE ASSY (DUPLEX)
RM1-4983-000CNFIXING MOTOR ASSY
CD644-67928Formatter Assy Kit 3G only (ROHS 2.04)
CD644-67910Formatter Assy Kit China only
CD644-67927Formatter Assy Kit ROHS 2.04
CD644-67909Formatter Assy Kit
Q7404-40030Front cover
RC2-3983-030CNFRONT CRG PRESSURE LEVER
CD644-67902Front Door Assy Kit
RL1-1915-000CNFront inner lower cover (Y)
RL1-1914-020CNFront inner lower cover (CMK)
RM1-5532-000CNFront lock arm assy
RM1-5714-000CNFusing connecting cable assy
RC3-2103-000CNGuide, cable
RC2-4914-000CNGuide, Door latch right
RC2-4426-000CNGuide, light
RC2-4915-000CNGuide, option enterance
Q7404-40006Hatch cover NEW 11-17-2011
Q7404-60024Hinge HR Assy
CD646-67901Image Scanner Flow Whole Unit Kit
CD644-67922Image Scanner Whole Unit Kit
RM1-8086-000CNInterconnect PCB
RC2-5118-000CNInterlock link
RC2-5119-000CNInterlock link
RC2-5122-000CNInterlock link
RC2-5120-000CNInterlock link
RC2-5121-000CNInterlock link switch arm
RC2-5123-000CNInterlock switch mount
CD644-67926Kit - CSCB Assembly
CD644-67929Kit CSCB Assembly
CD644-67924Kit Memory Board scanner memory PCA
5851-4879Kit -Spring Separation Pad
5851-4878Kit-Foam reflector (white ADF backing)
CD644-67905Laser Scanner Kit
CC478-67901LaserJet Analog Fax kit
RC2-5052-000CNLeft cover
RC2-5069-000CNLeft lower cover
RC3-1208-000CNLever, switch
RM1-5913-000CNLIFTER BASE ASSY
RM1-5742-000CNLifter cable assy
RM1-4976-000CNLifter drive assy
CD644-67917LJ Printer Cabinet Kit
CD644-67931LJ Printer Cabinet Kit
Q7432-67001LJ3392 Convenience Stapler Cassette -2Pk
RM1-9192-000CNLOWER PICK UP GUIDE ASSY
RM1-8102-000CNLVPS (110V)
RM1-8103-000CNLVPS (220V)
RM1-8087-000CNLW. H.V.POWER SUPPLY PCB ASSY
CE403-67901Magenta Cartouche, toner (6K)
CD644-67911Main Drive Assy Kit
RM1-8105-000CNMAIN MOTOR ASSY
RM1-5752-000CNMotor/sensor cable assy
RM1-5737-000CNMP sensor cable assy (duplex)
5851-4998Mylar Kit A4
5851-5390Page length sensor Kodenshi
RM1-4970-060CNPAPER DELIVERY ASSY (DUPLEX)
RM1-6194-030CNPAPER FEED ASSY
RM1-6194-040CNPAPER FEED ASSY
RM1-5839-000CNPaper feeder driver PCB (1x500)
RM1-5919-000CNPAPER PICK-UP ASSY
RM1-8135-000CNPAPER PICK-UP DRIVE ASSY
8121-0811PHN-CORD OPT-501 US 3.0-M-LG ROHS
8120-8921PHN-CORD OPT-505 UK/HK/NZ 3.0-M-LG ROHS
8120-8911PHN-CORD OPT-506 DK 3.0-M-LG ROHS
8120-8920PHN-CORD OPT-507 TR 3.0-M-LG ROHS
8120-8916PHN-CORD OPT-510 NO/FI 3.0-M-LG ROHS
8120-8918PHN-CORD OPT-511 SE 3.0-M-LG ROHS
8121-0844PHN-CORD OPT-512 CH 3.0-M-LG ROHS
8120-8914PHN-CORD OPT-514 IT 3.0-M-LG ROHS
8120-8909PHN-CORD OPT-515 AT 3.0-M-LG ROHS
8120-8908PHN-CORD OPT-516 KR 3.0-M-LG ROHS
8120-8907PHN-CORD OPT-519 AU 3.0-M-LG ROHS
8120-8922PHN-CORD OPT-520 EE 3.0-M-LG ROHS
WG8-5935-000CNPHOTO INTERRUPTER
RM1-5773-000CNPICK-UP MOTOR ASSY
8121-0953POWER CORD (RIGHT ANGLE)
8121-0951POWER CORD (RIGHT ANGLE)
RL1-1947-000CNPower supply button
8121-0946PWR-CORD OPT-900 3-COND 1.9-M-LG ROHS
8121-0950PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS
8121-0921PWR-CORD OPT-903 3-COND 2.5-M-LG ROHS
8121-0738PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0947PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0733PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0949PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0737PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-0954PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-1004PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
8121-1005PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
Q7404-40007Rear cover
CD644-40001Rear Cover
RC2-5048-000CNRear cover
RC2-5042-000CNRear handle
RM1-5533-000CNRear lock arm assy
RM1-8174-000CNRear pre-exposure PCB assy
RC2-5057-000CNRear right cover
RC2-4407-030CNREAR SHUTTER ARM
RM1-4969-000CNRegistration assy duplex
Q7432-67901Replacement Staple Cartouche, toner Pack
RM1-8123-000CNRIGHT DOOR ASSY (DUPLEX)
RC2-5056-000CNRight front cover
RC2-5059-000CNRight lower cover
RC2-5019-000CNRight lower inner cover
RM1-4952-030CNSECONDARY TRANSFER ASSY
CD644-67914Secondary transfer Roller (Patin, galet d’entrainement) Kit
RM1-5740-000CNSensor cable assy
RM1-5741-000CNSensor cable assy
RM1-8178-000CNSENSOR CABLE GUIDE ASSY
CD644-67908Service Maintenance Kit ITB
RC2-5913-000CNShaft
RM1-4999-000CNShutter assy
RM1-5488-000CNSHUTTER ASSY
RC2-4406-000CNShutter front arm
RC2-4415-000CNShutter lever
RC2-5958-000CNSpirng, torsion
RC3-1212-000CNSpring
RU6-2316-000CNSpring, compression
RC2-5021-000CNSpring, compression
RU6-2318-000CNSpring, compression
RU7-2193-000CNSpring, compression
RU6-2567-000CNSpring, Compression
RU6-2568-000CNSpring, compression
RU6-2237-000CNSpring, ground
RC2-5148-000CNSpring, grounding
RU7-2192-000CNSPRING, TENSION
RU6-2405-000CNSpring, tension
RU6-2436-000CNSpring, tension
RC2-4377-000CNSpring, torsion
RC2-4378-000CNSpring, torsion
RU6-2268-000CNSpring, torsion
L2725-60002sRoller Replacement Kit 100 (ADF)
RM1-5588-000CNStand assy
5851-0786STAPLER
RM1-9199-000CNStapler cover unit
RK2-2415-000CNStepping motor, DC (developing disengag
CC355-40046STOPPER FRONT (Media Stopper - Front)
Q7404-40020STOPPER-PAPER (ADF Tray Extender)
CC355-40047STOPPER-REAR (Media Stopper - Rear)
WC4-5171-000CNSwitch
RC2-5943-000CNSwitch arm
RM1-8065-000CNSwitch cable assy
RM1-8097-000CNSWITCH PCB ASSY
RK2-3267-000CNTMP/HUM SENSING SENSOR UNIT
RM1-5700-000CNToner sensor holder assy
CD644-67903Tray 1 Roller (Patin, galet d’entrainement) Kit
CD644-67904Tray 2-x Roller (Patin, galet d’entrainement) Kit
RL1-1941-030CNTRAY, PAPER DELIVERY
RM1-8088-000CNUP. H.V.POWER SUPPLY PCB ASSY (DUPLEX)
RM1-4989-000CNWaste toner box assy
RC2-4780-000CNWaste toner box seal
RM1-5696-000CNWaste toner detect assy
RM1-8138-000CNWASTE TONER DUCT ASSY
RC2-4828-000CNWIRE(MECH), SENSOR PROTECT
CE402-67901Yellow Cartouche, toner (6K)

Caractéristiques techniques

LaserJet Pro 500 color MFP M575, M575C, M575DN, M575F

Vitesse noir31 ppm
Vitesse couleur 31 ppm
Bac à papier250 feuilles
Ref toner noirCE400X
Capacité toner noir11000 pages
Ref toner couleur CE401A
Capacité toner couleur 6000 pages