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Votre imprimante laser HP LaserJet Pro MFP série M521, M521DN, M521DW
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet Pro MFP série M521, M521DN, M521DW

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

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Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP LaserJet Pro MFP série M521, M521DN, M521DW

13.0000

- code :

13.0000

- description :

Paper jam

20.0000

- code :

20.0000

- description :

Memory out

21.0000

- code :

21.0000

- description :

Page misfeed or mispick

41.2000

- code :

41.2000

- description :

Beam detect malfunction

41.3000

- code :

41.3000

- description :

Unexpected size

49

- code :

49

- description :

The product experienced an internal error.

50.0000

- code :

50.0000

- description :

Fuser error

50.1000

- code :

50.1000

- description :

Low fuser temperature error

50.2000

- code :

50.2000

- description :

Slow fuser error

50.3000

- code :

50.3000

- description :

High fuser temperature error

50.4000

- code :

50.4000

- description :

Fuser drive circuit error

50.7000

- code :

50.7000

- description :

Fuser open error
Low sub-thermistor fuser error High sub-thermistor fuser error

50.x

- code :

50.x

- description :

Fuser Error
The product has experienced an error with the fuser.

51.0000

- code :

51.0000

- description :

Beam detect or laser error

51.2000

- code :

51.2000

- description :

Black scanner laser error (inline devices only)

51.XX

- code :

51.XX

- description :

The product has experienced an internal hardware error.

52.0000

- code :

52.0000

- description :

Engine laser scanner error

54.0100

- code :

54.0100

- description :

Environmental sensor error

54.0600

- code :

54.0600

- description :

Density sensor error

54.1100

- code :

54.1100

- description :

Black density out of range

54.1200

- code :

54.1200

- description :

Black density measurement abnormality

54.1400

- code :

54.1400

- description :

Color plane registration sensor error (inline devices only)

54.1501

- code :

54.1501

- description :

Cyan CPR pattern cannot be read

54.1502

- code :

54.1502

- description :

Magenta CPR pattern cannot be read

54.1503

- code :

54.1503

- description :

Yellow CPR pattern cannot be read

54.1599

- code :

54.1599

- description :

Black CPR pattern cannot be read

54.1800

- code :

54.1800

- description :

Black toner level sensor error

54.2100

- code :

54.2100

- description :

Beam detect (BD) error

54.2500

- code :

54.2500

- description :

Top-of-page sensor error

54.XX

- code :

54.XX

- description :

The product has experienced an error with one of the internal sensors.

55.3000

- code :

55.3000

- description :

Engine-formatter communication error

55.4000

- code :

55.4000

- description :

Engine communication timeout error

55.X

- code :

55.X

- description :

The product has experienced an internal error.

57

- code :

57

- description :

Fan Error
The product has experienced a problem with its internal fan.

57.0000

- code :

57.0000

- description :

Fan motor error

57.0600

- code :

57.0600

- description :

Fan motor error

59.X

- code :

59.X

- description :

The product has experienced a problem with one of the motors.

79

- code :

79

- description :

The product has experienced an internal firmware error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LaserJet Pro MFP série M521, M521DN, M521DW

Nomenclature des pièces détachées de la HP LaserJet Pro MFP série M521, M521DN, M521DW

CE255-67901 A Print Cartouche, toner
CE255-67901 A Print Cartouche, toner
CZ271-60020 ADF Hinge (Left/same as Epic)
CZ271-60020 ADF Hinge (Left/same as Epic)
A8P79-60011 ADF Hinge (Right/Homer special)
A8P79-60011 ADF Hinge (Right/Homer special)
A8P79-65001 ADF Roller/Separation Maintenance Kit
A8P79-65001 ADF Roller/Separation Maintenance Kit
A8P79-65014 ADF Whole Unit Kit
A8P79-65014 ADF Whole Unit Kit
A8P79-60106 ASSY - FFC CP (CP to FMTR)
A8P79-60106 ASSY - FFC CP (CP to FMTR)
A8P79-60102 ASSY- CABLE WALK UP USB
A8P79-60102 ASSY- CABLE WALK UP USB
RM1-6306-000CN BASE PLATE ROLLER ASSY
RM1-6306-000CN BASE PLATE ROLLER ASSY
RK2-4218-000CN CABLE, FLAT
RK2-4218-000CN CABLE, FLAT
RM1-8502-000CN CARTOUCHE, TONER DOOR ASSY
RM1-8502-000CN CARTOUCHE, TONER DOOR ASSY
RM1-6279-010CN CASSETTE
RM1-6279-010CN CASSETTE
RM1-8512-000CN CASSETTE ASSY
RM1-8512-010CN CASSETTE ASSY
RM1-8512-010CN CASSETTE ASSY
RM1-8512-000CN CASSETTE ASSY
RM1-8505-000CN CASSETTE PAPER PICK-UP ASSY
RM1-8505-000CN CASSETTE PAPER PICK-UP ASSY
RM1-6279-000CN CASSETTE
RM1-6279-000CN CASSETTE
A8P79-60115 Control Panel Assy
A8P79-60115 Control Panel Assy
A8P79-40016 Control Panel Sub cover for CP FFC
A8P79-40016 Control Panel Sub cover for CP FFC
RC3-1920-000CN COVER, DUMMY
RC3-1920-000CN COVER, DUMMY
RC3-1863-010CN COVER, FORMATTER
RC3-1863-010CN COVER, FORMATTER
RC2-7675-000CN COVER, HANDLE, RIGHT
RC2-7675-000CN COVER, HANDLE, RIGHT
RC2-7673-000CN COVER, RIGHT REAR
RC2-7673-000CN COVER, RIGHT REAR
RM1-6323-000CN CST. PICK-UP ROLLER ASSY
RM1-6323-000CN CST. PICK-UP ROLLER ASSY
RM1-8615-000CN DC CONTROLLER PCB ASSY
RM1-8615-000CN DC CONTROLLER PCB ASSY
RM1-8622-000CN ENVIRONMENT SENSOR PCB ASSY
RM1-8622-000CN ENVIRONMENT SENSOR PCB ASSY
RM1-6311-000CN FACE-DOWN ROLLER ASSY
RM1-6311-000CN FACE-DOWN ROLLER ASSY
RK2-1499-000CN FAN
RK2-2416-000CN Fan
RK2-2416-000CN Fan
RK2-1499-000CN FAN
CF207-60001 FAX CARD - EURO
CF207-60001 FAX CARD - EURO
CF208-60001 FAX Card (Brz)
CF208-60001 FAX Card (Brz)
CF206-60001 FAX CARD-WW EXCPT EURO
CF206-60001 FAX CARD-WW EXCPT EURO
A8P79-60105 FAX FFC
A8P79-60105 FAX FFC
9170-2640 ferrite core for CP FFC
9170-2640 ferrite core for CP FFC
RM1-8508-000CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE)
RM1-8508-000CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE)
RM1-8523-000CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) MOTOR ASSY
RM1-8523-000CN FUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) MOTOR ASSY
RM1-8519-000CN H.V.POWER SUPPLY PCB ASSY
RM1-8519-000CN H.V.POWER SUPPLY PCB ASSY
A8P79-60002 ICB
A8P79-60002 ICB
RM1-8506-000CN IDLER ROLLER ASSY
RM1-8506-000CN IDLER ROLLER ASSY
RM1-8499-000CN INTERLOCK SWITCH ASSY
RM1-8499-000CN INTERLOCK SWITCH ASSY
RM1-6322-000CN LASER SCANNER ASSY
RM1-6322-000CN LASER SCANNER ASSY
RM1-8517-000CN LEFT COVER ASSY
RM1-8517-000CN LEFT COVER ASSY
RM2-8677-000CN LOW VOLTAGE POWER SUPPLY ASSY
RM2-8677-000CN LOW VOLTAGE POWER SUPPLY ASSY
RM1-8514-000CN LOW VOLTAGE POWER SUPPLY ASSY
RM1-8514-000CN LOW VOLTAGE POWER SUPPLY ASSY
RM1-6263-000CN LOWER PAPER FEED GUIDE ASSY
RM1-6263-000CN LOWER PAPER FEED GUIDE ASSY
RM1-6325-000CN M.P.TRAY LIFTING PLATE ASSY.
RM1-6325-000CN M.P.TRAY LIFTING PLATE ASSY.
RM1-8621-000CN MULTI-PURPOSE SENSOR PCB ASSY
RM1-8621-000CN MULTI-PURPOSE SENSOR PCB ASSY
A8P79-40017 Name plate- HP LaserJet Pro MFP M521dn
A8P79-40017 Name plate- HP LaserJet Pro MFP M521dn
CE530-69002 Opt 500Bac à papier Asy CE530A
CE530-69001 Opt 500Bac à papier Asy CE530A
CE530-69001 Opt 500Bac à papier Asy CE530A
CE530-69002 Opt 500Bac à papier Asy CE530A
RC2-8575-000CN PAD, MULTI-PURPOSE SEPARATION
RC2-8575-000CN PAD, MULTI-PURPOSE SEPARATION
RM1-6301-000CN PAPER DELIVERY ROLLER ASSY
RM1-6301-000CN PAPER DELIVERY ROLLER ASSY
RM1-6270-020CN PAPER FEED GUIDE ASSY
RM1-6270-020CN PAPER FEED GUIDE ASSY
RM1-6270-000CN PAPER FEED GUIDE ASSY
RM1-6270-000CN PAPER FEED GUIDE ASSY
RM1-8618-000CN PAPER WIDTH SENSOR PCB ASSY
RM1-8618-000CN PAPER WIDTH SENSOR PCB ASSY
A8P79-60003 PCA-Formatter
A8P79-60003 PCA-Formatter
A8P80-60001 PCA-Formatter M445dw
A8P80-60001 PCA-Formatter M445dw
RM1-6559-000CN Pendulum Service Kit
RM1-6559-000CN Pendulum Service Kit
WG8-5935-000CN PHOTO INTERRUPTER
WG8-5935-000CN PHOTO INTERRUPTER
RM1-6273-000CN POSITION GUIDE ASSY
RM1-6273-000CN POSITION GUIDE ASSY
A8P79-60101 POWER CABLE (ICB to FMTR)
A8P79-60101 POWER CABLE (ICB to FMTR)
A8P79-69005 Prod-Exchange M521dn 110V Brazil
A8P79-69005 Prod-Exchange M521dn 110V Brazil
A8P79-69002 Prod-Exchange M521dn 110V NAR/TW
A8P79-69002 Prod-Exchange M521dn 110V NAR/TW
A8P79-69001 Prod-Exchange M521dn 220V AP
A8P79-69001 Prod-Exchange M521dn 220V AP
A8P79-69004 Prod-Exchange M521dn 220V EMEA
A8P79-69004 Prod-Exchange M521dn 220V EMEA
A8P79-69003 Prod-Exchange M521dn 220V LAR
A8P79-69003 Prod-Exchange M521dn 220V LAR
A8P79-67903 Prod-Replace M521dn 220V India/Indonesia
A8P79-67903 Prod-Replace M521dn 220V India/Indonesia
A8P79-67901 Prod-Replace New M521dn 220V CN
A8P79-67901 Prod-Replace New M521dn 220V CN
8121-0739 PWR-CORD OPT-900 3-COND 1.9-M-L 10A ROHS
8121-0739 PWR-CORD OPT-900 3-COND 1.9-M-L 10A ROHS
8121-0837 PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS
8121-0837 PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS
8121-0731 PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS
8121-0731 PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS
8121-0740 PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS
8121-0740 PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS
8121-0738 PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0738 PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0733 PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0733 PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0737 PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-0737 PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-1004 PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
8121-1004 PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
8121-0729 PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS
8121-0729 PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS
8121-0735 PWR-CORD OPT-921 3-COND 1.9-M-LG ROHS
8121-0735 PWR-CORD OPT-921 3-COND 1.9-M-LG ROHS
8121-0943 PWR-CORD OPT-922 3-COND 1.9-M-LG
8121-0943 PWR-CORD OPT-922 3-COND 1.9-M-LG
8121-0564 PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS
8121-0564 PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS
8121-1071 PWR-CORD OPT-927 3-COND 1.9-M-LG
8121-1071 PWR-CORD OPT-927 3-COND 1.9-M-LG
8121-0734 PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS
8121-0734 PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS
8121-0964 PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS
8121-0964 PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS
RM1-8518-000CN REAR COVER ASSY
RM1-8518-000CN REAR COVER ASSY
RM1-8507-000CN REGISTRATION ROLLER ASSY
RM1-8507-000CN REGISTRATION ROLLER ASSY
RM1-8498-000CN RIGHT COVER ASSY
RM1-8498-000CN RIGHT COVER ASSY
RL1-2412-000CN ROLLER, MULTI-PURPOSE
RL1-2412-000CN ROLLER, MULTI-PURPOSE
RM1-6321-000CN ROLLER, TRANSFER
RM1-6321-000CN ROLLER, TRANSFER
A8P79-65015 Scanner(Flatbed) Whole Unit Kit
A8P79-65015 Scanner(Flatbed) Whole Unit Kit
A8P79-60113 Scanner/ADF Assy (DN)
A8P79-60142 Scanner/ADF Assy (DN)
A8P79-60142 Scanner/ADF Assy (DN)
A8P79-60113 Scanner/ADF Assy (DN)
RM1-6303-000CN SEPARATION HOLDER ASSY
RM1-6303-000CN SEPARATION HOLDER ASSY
CF116-67903 Service PM Kit (110 and 220V)
CF116-67903 Service PM Kit (110 and 220V)
RK2-1492-000CN SOLENOID
RK2-1490-000CN SOLENOID
RK2-1490-000CN SOLENOID
RK2-1492-000CN SOLENOID
RC2-7928-000CN STOPPER, BUSHING ARM
RC2-7928-000CN STOPPER, BUSHING ARM
RM1-8515-000CN SWITCH ASSY
RM1-8515-000CN SWITCH ASSY
RM1-8521-000CN TAG HOLDER ASSY
RM1-8521-000CN TAG HOLDER ASSY
RM1-8516-000CN TOP COVER ASSY
RM1-8516-000CN TOP COVER ASSY
RM1-8617-000CN TOP SENSOR PCB ASSY
RM1-8617-000CN TOP SENSOR PCB ASSY
RM1-6315-000CN TRANSFER LOWER GUIDE ASSY
RM1-6315-000CN TRANSFER LOWER GUIDE ASSY
A8P80-65010 Tray 1 Cover Kit w/name plate/HP logo
A8P80-65010 Tray 1 Cover Kit w/name plate/HP logo
RM1-8620-000CN TRAY SENSOR PCB ASSY
RM1-8620-000CN TRAY SENSOR PCB ASSY
A8P79-60128 video FFC (ICB to FMTR)
A8P79-60128 video FFC (ICB to FMTR)
CF368-60001 WALK-UP USB PCA BOARD
CF368-60001 WALK-UP USB PCA BOARD
CE255-67902 X Print Cartouche, toner

Caractéristiques techniques

HP LaserJet Pro MFP série M521, M521DN, M521DW

Vitesse noir 40 ppm
Bac à papier 500 feuilles
Ref toner noir CE255X
Capacité toner noir 12500 pages