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Votre imprimante laser HP LaserJet Pro MFP série M521, M521DN, M521DW
est en panne ?

Notre technicien peut intervenir sur site
pour la dépanner.

Nos spécialistes sont en mesure de prendre en charge toutes les pannes :

Indiquez-nous la panne rencontrée pour obtenir un diagnostic.

  • Défauts d’impression (traces, points, traits...)
  • Bourrages papier (départ papier, feuille froissée en accordéon...)
  • Message ou code erreur
  • Fuite de toner
  • Bruit anormal
  • Panne électronique
  • Paramétrage
  • Accessoire
  • Pièce détachée
  • Machine complète

... ou le code erreur qui s'affiche sur l'écran de votre imprimante.

Codes erreur rencontrés fréquemment sur l'imprimante
HP LaserJet Pro MFP série M521, M521DN, M521DW

Le code affiché sur votre imprimante est plus long que celui indiqué dans cette liste.
Par exemple si l'écran de l'imprimante indique un code 13.00.02, nous ne retenons que le début du code, c'est à dire 13.
Le code 13 renvoie à un type de problème, les chiffres qui suivent pouvant apporter une précision.

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Code erreur 10 : Problème de mémoire consommable, puce HS


Code erreur 13 : Bourrage papier


Code erreur 41 : Format de papier inattendu


Code erreur 49 : Format de fichier incorrect (pdf ou autre) ou pb de firmware


Code erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance : Problème de four (kit de maintenance)


Code erreur 51 : Panne de moteur laser


Code erreur 57 : Panne de ventilateur


Code erreur 59 : Panne de moteur


Tableau de tous les codes erreur de la HP LaserJet Pro MFP série M521, M521DN, M521DW

13.0000

- code :

13.0000

- description :

Paper jam

20.0000

- code :

20.0000

- description :

Memory out

21.0000

- code :

21.0000

- description :

Page misfeed or mispick

41.2000

- code :

41.2000

- description :

Beam detect malfunction

41.3000

- code :

41.3000

- description :

Unexpected size

49

- code :

49

- description :

The product experienced an internal error.

50.0000

- code :

50.0000

- description :

Fuser error

50.1000

- code :

50.1000

- description :

Low fuser temperature error

50.2000

- code :

50.2000

- description :

Slow fuser error

50.3000

- code :

50.3000

- description :

High fuser temperature error

50.4000

- code :

50.4000

- description :

Fuser drive circuit error

50.7000

- code :

50.7000

- description :

Fuser open error
Low sub-thermistor fuser error High sub-thermistor fuser error

50.x

- code :

50.x

- description :

Fuser Error
The product has experienced an error with the fuser.

51.0000

- code :

51.0000

- description :

Beam detect or laser error

51.2000

- code :

51.2000

- description :

Black scanner laser error (inline devices only)

51.XX

- code :

51.XX

- description :

The product has experienced an internal hardware error.

52.0000

- code :

52.0000

- description :

Engine laser scanner error

54.0100

- code :

54.0100

- description :

Environmental sensor error

54.0600

- code :

54.0600

- description :

Density sensor error

54.1100

- code :

54.1100

- description :

Black density out of range

54.1200

- code :

54.1200

- description :

Black density measurement abnormality

54.1400

- code :

54.1400

- description :

Color plane registration sensor error (inline devices only)

54.1501

- code :

54.1501

- description :

Cyan CPR pattern cannot be read

54.1502

- code :

54.1502

- description :

Magenta CPR pattern cannot be read

54.1503

- code :

54.1503

- description :

Yellow CPR pattern cannot be read

54.1599

- code :

54.1599

- description :

Black CPR pattern cannot be read

54.1800

- code :

54.1800

- description :

Black toner level sensor error

54.2100

- code :

54.2100

- description :

Beam detect (BD) error

54.2500

- code :

54.2500

- description :

Top-of-page sensor error

54.XX

- code :

54.XX

- description :

The product has experienced an error with one of the internal sensors.

55.3000

- code :

55.3000

- description :

Engine-formatter communication error

55.4000

- code :

55.4000

- description :

Engine communication timeout error

55.X

- code :

55.X

- description :

The product has experienced an internal error.

57

- code :

57

- description :

Fan Error
The product has experienced a problem with its internal fan.

57.0000

- code :

57.0000

- description :

Fan motor error

57.0600

- code :

57.0600

- description :

Fan motor error

59.X

- code :

59.X

- description :

The product has experienced a problem with one of the motors.

79

- code :

79

- description :

The product has experienced an internal firmware error.

Le problème provient probablement d'une pièce à remplacer.

Pièces d'usures remplacées frequemment sur la HP LaserJet Pro MFP série M521, M521DN, M521DW

Nomenclature des pièces détachées de la HP LaserJet Pro MFP série M521, M521DN, M521DW

CE255-67901A Print Cartouche, toner
CE255-67901A Print Cartouche, toner
CZ271-60020ADF Hinge (Left/same as Epic)
CZ271-60020ADF Hinge (Left/same as Epic)
A8P79-60011ADF Hinge (Right/Homer special)
A8P79-60011ADF Hinge (Right/Homer special)
A8P79-65001ADF Roller/Separation Maintenance Kit
A8P79-65001ADF Roller/Separation Maintenance Kit
A8P79-65014ADF Whole Unit Kit
A8P79-65014ADF Whole Unit Kit
A8P79-60106ASSY - FFC CP (CP to FMTR)
A8P79-60106ASSY - FFC CP (CP to FMTR)
A8P79-60102ASSY- CABLE WALK UP USB
A8P79-60102ASSY- CABLE WALK UP USB
RM1-6306-000CNBASE PLATE ROLLER ASSY
RM1-6306-000CNBASE PLATE ROLLER ASSY
RK2-4218-000CNCABLE, FLAT
RK2-4218-000CNCABLE, FLAT
RM1-8502-000CNCARTOUCHE, TONER DOOR ASSY
RM1-8502-000CNCARTOUCHE, TONER DOOR ASSY
RM1-6279-010CNCASSETTE
RM1-6279-010CNCASSETTE
RM1-8512-000CNCASSETTE ASSY
RM1-8512-010CNCASSETTE ASSY
RM1-8512-010CNCASSETTE ASSY
RM1-8512-000CNCASSETTE ASSY
RM1-8505-000CNCASSETTE PAPER PICK-UP ASSY
RM1-8505-000CNCASSETTE PAPER PICK-UP ASSY
RM1-6279-000CNCASSETTE
RM1-6279-000CNCASSETTE
A8P79-60115Control Panel Assy
A8P79-60115Control Panel Assy
A8P79-40016Control Panel Sub cover for CP FFC
A8P79-40016Control Panel Sub cover for CP FFC
RC3-1920-000CNCOVER, DUMMY
RC3-1920-000CNCOVER, DUMMY
RC3-1863-010CNCOVER, FORMATTER
RC3-1863-010CNCOVER, FORMATTER
RC2-7675-000CNCOVER, HANDLE, RIGHT
RC2-7675-000CNCOVER, HANDLE, RIGHT
RC2-7673-000CNCOVER, RIGHT REAR
RC2-7673-000CNCOVER, RIGHT REAR
RM1-6323-000CNCST. PICK-UP ROLLER ASSY
RM1-6323-000CNCST. PICK-UP ROLLER ASSY
RM1-8615-000CNDC CONTROLLER PCB ASSY
RM1-8615-000CNDC CONTROLLER PCB ASSY
RM1-8622-000CNENVIRONMENT SENSOR PCB ASSY
RM1-8622-000CNENVIRONMENT SENSOR PCB ASSY
RM1-6311-000CNFACE-DOWN ROLLER ASSY
RM1-6311-000CNFACE-DOWN ROLLER ASSY
RK2-1499-000CNFAN
RK2-2416-000CNFan
RK2-2416-000CNFan
RK2-1499-000CNFAN
CF207-60001FAX CARD - EURO
CF207-60001FAX CARD - EURO
CF208-60001FAX Card (Brz)
CF208-60001FAX Card (Brz)
CF206-60001FAX CARD-WW EXCPT EURO
CF206-60001FAX CARD-WW EXCPT EURO
A8P79-60105FAX FFC
A8P79-60105FAX FFC
9170-2640ferrite core for CP FFC
9170-2640ferrite core for CP FFC
RM1-8508-000CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE)
RM1-8508-000CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE)
RM1-8523-000CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) MOTOR ASSY
RM1-8523-000CNFUSER KIT (FOUR, UNITÉ DE FUSION, KIT DE MAINTENANCE) MOTOR ASSY
RM1-8519-000CNH.V.POWER SUPPLY PCB ASSY
RM1-8519-000CNH.V.POWER SUPPLY PCB ASSY
A8P79-60002ICB
A8P79-60002ICB
RM1-8506-000CNIDLER ROLLER ASSY
RM1-8506-000CNIDLER ROLLER ASSY
RM1-8499-000CNINTERLOCK SWITCH ASSY
RM1-8499-000CNINTERLOCK SWITCH ASSY
RM1-6322-000CNLASER SCANNER ASSY
RM1-6322-000CNLASER SCANNER ASSY
RM1-8517-000CNLEFT COVER ASSY
RM1-8517-000CNLEFT COVER ASSY
RM2-8677-000CNLOW VOLTAGE POWER SUPPLY ASSY
RM2-8677-000CNLOW VOLTAGE POWER SUPPLY ASSY
RM1-8514-000CNLOW VOLTAGE POWER SUPPLY ASSY
RM1-8514-000CNLOW VOLTAGE POWER SUPPLY ASSY
RM1-6263-000CNLOWER PAPER FEED GUIDE ASSY
RM1-6263-000CNLOWER PAPER FEED GUIDE ASSY
RM1-6325-000CNM.P.TRAY LIFTING PLATE ASSY.
RM1-6325-000CNM.P.TRAY LIFTING PLATE ASSY.
RM1-8621-000CNMULTI-PURPOSE SENSOR PCB ASSY
RM1-8621-000CNMULTI-PURPOSE SENSOR PCB ASSY
A8P79-40017Name plate- HP LaserJet Pro MFP M521dn
A8P79-40017Name plate- HP LaserJet Pro MFP M521dn
CE530-69002Opt 500Bac à papier Asy CE530A
CE530-69001Opt 500Bac à papier Asy CE530A
CE530-69001Opt 500Bac à papier Asy CE530A
CE530-69002Opt 500Bac à papier Asy CE530A
RC2-8575-000CNPAD, MULTI-PURPOSE SEPARATION
RC2-8575-000CNPAD, MULTI-PURPOSE SEPARATION
RM1-6301-000CNPAPER DELIVERY ROLLER ASSY
RM1-6301-000CNPAPER DELIVERY ROLLER ASSY
RM1-6270-020CNPAPER FEED GUIDE ASSY
RM1-6270-020CNPAPER FEED GUIDE ASSY
RM1-6270-000CNPAPER FEED GUIDE ASSY
RM1-6270-000CNPAPER FEED GUIDE ASSY
RM1-8618-000CNPAPER WIDTH SENSOR PCB ASSY
RM1-8618-000CNPAPER WIDTH SENSOR PCB ASSY
A8P79-60003PCA-Formatter
A8P79-60003PCA-Formatter
A8P80-60001PCA-Formatter M445dw
A8P80-60001PCA-Formatter M445dw
RM1-6559-000CNPendulum Service Kit
RM1-6559-000CNPendulum Service Kit
WG8-5935-000CNPHOTO INTERRUPTER
WG8-5935-000CNPHOTO INTERRUPTER
RM1-6273-000CNPOSITION GUIDE ASSY
RM1-6273-000CNPOSITION GUIDE ASSY
A8P79-60101POWER CABLE (ICB to FMTR)
A8P79-60101POWER CABLE (ICB to FMTR)
A8P79-69005Prod-Exchange M521dn 110V Brazil
A8P79-69005Prod-Exchange M521dn 110V Brazil
A8P79-69002Prod-Exchange M521dn 110V NAR/TW
A8P79-69002Prod-Exchange M521dn 110V NAR/TW
A8P79-69001Prod-Exchange M521dn 220V AP
A8P79-69001Prod-Exchange M521dn 220V AP
A8P79-69004Prod-Exchange M521dn 220V EMEA
A8P79-69004Prod-Exchange M521dn 220V EMEA
A8P79-69003Prod-Exchange M521dn 220V LAR
A8P79-69003Prod-Exchange M521dn 220V LAR
A8P79-67903Prod-Replace M521dn 220V India/Indonesia
A8P79-67903Prod-Replace M521dn 220V India/Indonesia
A8P79-67901Prod-Replace New M521dn 220V CN
A8P79-67901Prod-Replace New M521dn 220V CN
8121-0739PWR-CORD OPT-900 3-COND 1.9-M-L 10A ROHS
8121-0739PWR-CORD OPT-900 3-COND 1.9-M-L 10A ROHS
8121-0837PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS
8121-0837PWR-CORD OPT-901 3-COND 1.9-M-LG ROHS
8121-0731PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS
8121-0731PWR-CORD OPT-902 3-COND 1.9-M-LG ROHS
8121-0740PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS
8121-0740PWR-CORD OPT-903 3-COND 1.9-M-LG ROHS
8121-0738PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0738PWR-CORD OPT-906 3-COND 1.9-M-LG ROHS
8121-0733PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0733PWR-CORD OPT-912 3-COND 1.9-M-LG ROHS
8121-0737PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-0737PWR-CORD OPT-917 3-COND 1.9-M-LG ROHS
8121-1004PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
8121-1004PWR-CORD OPT-919 3-COND 1.9-M-LG ROHS
8121-0729PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS
8121-0729PWR-CORD OPT-920 3-COND 1.9-M-LG ROHS
8121-0735PWR-CORD OPT-921 3-COND 1.9-M-LG ROHS
8121-0735PWR-CORD OPT-921 3-COND 1.9-M-LG ROHS
8121-0943PWR-CORD OPT-922 3-COND 1.9-M-LG
8121-0943PWR-CORD OPT-922 3-COND 1.9-M-LG
8121-0564PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS
8121-0564PWR-CORD OPT-923 3-COND 1.9-M-LG ROHS
8121-1071PWR-CORD OPT-927 3-COND 1.9-M-LG
8121-1071PWR-CORD OPT-927 3-COND 1.9-M-LG
8121-0734PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS
8121-0734PWR-CORD OPT-927 3-COND 1.9-M-LG ROHS
8121-0964PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS
8121-0964PWR-CORD OPT-934 3-COND 1.9-M-LG ROHS
RM1-8518-000CNREAR COVER ASSY
RM1-8518-000CNREAR COVER ASSY
RM1-8507-000CNREGISTRATION ROLLER ASSY
RM1-8507-000CNREGISTRATION ROLLER ASSY
RM1-8498-000CNRIGHT COVER ASSY
RM1-8498-000CNRIGHT COVER ASSY
RL1-2412-000CNROLLER, MULTI-PURPOSE
RL1-2412-000CNROLLER, MULTI-PURPOSE
RM1-6321-000CNROLLER, TRANSFER
RM1-6321-000CNROLLER, TRANSFER
A8P79-65015Scanner(Flatbed) Whole Unit Kit
A8P79-65015Scanner(Flatbed) Whole Unit Kit
A8P79-60113Scanner/ADF Assy (DN)
A8P79-60142Scanner/ADF Assy (DN)
A8P79-60142Scanner/ADF Assy (DN)
A8P79-60113Scanner/ADF Assy (DN)
RM1-6303-000CNSEPARATION HOLDER ASSY
RM1-6303-000CNSEPARATION HOLDER ASSY
CF116-67903Service PM Kit (110 and 220V)
CF116-67903Service PM Kit (110 and 220V)
RK2-1492-000CNSOLENOID
RK2-1490-000CNSOLENOID
RK2-1490-000CNSOLENOID
RK2-1492-000CNSOLENOID
RC2-7928-000CNSTOPPER, BUSHING ARM
RC2-7928-000CNSTOPPER, BUSHING ARM
RM1-8515-000CNSWITCH ASSY
RM1-8515-000CNSWITCH ASSY
RM1-8521-000CNTAG HOLDER ASSY
RM1-8521-000CNTAG HOLDER ASSY
RM1-8516-000CNTOP COVER ASSY
RM1-8516-000CNTOP COVER ASSY
RM1-8617-000CNTOP SENSOR PCB ASSY
RM1-8617-000CNTOP SENSOR PCB ASSY
RM1-6315-000CNTRANSFER LOWER GUIDE ASSY
RM1-6315-000CNTRANSFER LOWER GUIDE ASSY
A8P80-65010Tray 1 Cover Kit w/name plate/HP logo
A8P80-65010Tray 1 Cover Kit w/name plate/HP logo
RM1-8620-000CNTRAY SENSOR PCB ASSY
RM1-8620-000CNTRAY SENSOR PCB ASSY
A8P79-60128video FFC (ICB to FMTR)
A8P79-60128video FFC (ICB to FMTR)
CF368-60001WALK-UP USB PCA BOARD
CF368-60001WALK-UP USB PCA BOARD
CE255-67902X Print Cartouche, toner

Caractéristiques techniques

HP LaserJet Pro MFP série M521, M521DN, M521DW

Vitesse noir40 ppm
Bac à papier500 feuilles
Ref toner noirCE255X
Capacité toner noir12500 pages